speed factory seems to be no more.... in Speed Factory users forum

speed factory seems to be no more.... in Speed Factory users forum http://www.dslreports.com/forum/r20318109 en Fri, 27 Nov 2009 10:49:59 EDT Fri, 27 Nov 2009 10:49:59 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20347866 anon : I would like to thanks the guys at Abraxis, I call on Saturday and by Monday, had my new modem and was up and running and I must say the speed much better than SF. They save my butt with my sites and with being on-call this week.

Sidenote, I got the e-mail spam email from support saying it was from it was from Mr. Ford. I have been working in the IT Feild since 98. And the way they happen will never be OK. I reply, knowing that it probably when into a trash bucket letting them know that what steps should have been done. ]]> http://www.dslreports.com/forum/remark,20347866 Thu, 17 Apr 2008 07:29:52 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20341485 anon : I just got off the phone with a very down-to-earth AtNex employee working from home (@12am) who helped me set up the SF GreatSpeed GS-R250S Bridge. Here is what you need to set it up:

WAN connection: RFC 1483 bridged

Description: RFC1483
VPI: 8
VCI: 35
Encapsulation method: LLC/SNAP

From there, just set up a PPPOE connection in windows to connect, or let your router do it for you. The GreatSpeed bridges have a default IP of 192.168.0.1, so you will probably have to go in and set that as your static IP before you can set up your bridge, but after that, you can set your IP to configure automatically and then refresh everything, and log in using your router or XP PPPOE connection.

Muchos kudos to whomever I spoke with so late @ AtNex...I know just enough about networking to screw up my bridge, and he was extremely patient and worked with me getting everything back in order...thank god I can work @ home tomorrow instead of driving in to Norcross like I have been the past few days without internet, due to defunct SF (which, btw, hasn't been available to cancel my account outside the hours of work - 7am-7pm)]]> http://www.dslreports.com/forum/remark,20341485 Wed, 16 Apr 2008 00:48:06 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20341093 anon : I have been (a residential dsl user) with SF for several years. The past year, however, has been pretty screwy (over and above the problems from this past weekend). The biggest issue is that for a period of about 6 months, I was not charged for service...but then received a bill for almost $300. When I called customer service, they told me that their billing database had been lost (and they did not have a back up). I paid that bill (hey, I used the service during that time) and then I there was another couple of months when I was not billed and then received another multi-month invoice.

All in all, it leads me to think that SF is no longer the reliable ISP it once was. I have switched to ATNEX -- they said it would take until tomorrow to get provisioned, but I was up and running again this afternoon.]]> http://www.dslreports.com/forum/remark,20341093 Tue, 15 Apr 2008 23:22:06 EDT Re: Zoot the Message from NextPhase CEO http://www.dslreports.com/forum/remark,20336884 anon : Nice straw man argument. No one on this forum, to my knowledge, has said that SF pulled down its network on purpose. What they are saying is that the company's response, to close the blinds, turn off the phones, and ignore it, was incompetent and ill-conceived.

And users don't only have access through our homes. We have access at work or at other people's homes. So, the very minimum SF should've done to inform their paying customers of what was happening was to 1) answer the phones and 2) put up an announcement on their *redirected* site. See how that works?

Shill for SF much?]]> http://www.dslreports.com/forum/remark,20336884 Tue, 15 Apr 2008 10:39:47 EDT Re: Zoot the Message from NextPhase CEO http://www.dslreports.com/forum/remark,20336701 anon : So what are you saying? They intentionally took the site down for three days. lol. Come on people. You all are just looking for some malicious intent. I wasnt even able to get to the site for the past 3 days even while connected to their local network. The only way I could even pull it up locally was via the IP address and that was intermittent at best. Did you want them to somehow tell everyone "Here is the IP address of the site. Go there and see our message"? lol. If they could communicate that then there wouldnt be any need for the message would there. I wont waste time explaining DNS and networking but those that understand it get my point.]]> http://www.dslreports.com/forum/remark,20336701 Tue, 15 Apr 2008 10:03:08 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20336677 bigclaw : Speed Factory had been pretty good for me until this past weekend. Unfortunately, if there is a decline in customer service/support, this pattern is not at all uncommon among once-successful small businesses. Many of them start out to be exemplary, only to deteriorate later on because of M&A or owner losing interest and motivation.

This is the price we pay for going with smaller players. I see a lot of people jumping ship and praising their new ISPs such as Atlantic Nexus. As far as I know, Speed Factory was the Atlantic Nexus of yesterday. What guarantee do I have that Atlantic Nexus (and the like) won't be the Speed Factory of tomorrow? (Sorry I'm not trying to bash Atlantic Nexus in any way.)

That's why I've been thinking about jumping to "evil" BellSouth. Nowadays I see a residential Internet connection as largely a commodity. When's the last time I needed tech support anyway? As a residential customer with considerable technical expertise, I don't use my ISP's DNS, e-mail, or web hosting. All I need is a connection and a player that won't go belly up in a faction of a second.

Just my $0.02. Others certainly may not share my pattern of Internet usage.]]> http://www.dslreports.com/forum/remark,20336677 Tue, 15 Apr 2008 09:56:27 EDT Re: Zoot the Message from NextPhase CEO http://www.dslreports.com/forum/remark,20336625 Ataru : The site didn't have to be down. Did you see that little "sorry we have an outage" message on the site yesterday? There was no excuse whatsoever for not having that message there on Friday.]]> http://www.dslreports.com/forum/remark,20336625 Tue, 15 Apr 2008 09:42:35 EDT Re: Zoot the Message from NextPhase CEO http://www.dslreports.com/forum/remark,20336582 anon : While it was a big inconvenience to have been down for 3 days, you have to admit that up until now they have been pretty reliable. And their support has been great for the past 4 years. They could have handled telling customer a bit better but it seems that they didnt really have a way to communicate that to us. As far as I can tell the phones were down, the site was down and sending an email with no network is impossible. Im good with getting a month of free service. Hopefully they have learned something from this outage and are taking steps to ensure this type of outage doesnt happen in the future. ]]> http://www.dslreports.com/forum/remark,20336582 Tue, 15 Apr 2008 09:33:35 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20336272 anon :

said by HSchmiller

:

AT&T DSL offers 6.0MB.

Yes I know. Sharon at Atlantic Nexus said that BellSouth/AT&T intended on offering this service to small providers like them earlier this year, but for some reason (!) it's taking longer that expected.

I used to work for a CLEC and I've seen this kind of foolishness before. For this and other reasons (like 1st tier tech support staff who might not speak and comprehend American English) I'm not going give AT&T my business so they can continue such business practices. And until my local cable operator offers data-only service, I'm not interested in paying for entertainment I don't want nor have time to watch.

Since I couldn't find another local ISP with comparable service, I'm sticking with SpeedFactory for now. As a residential customer, I appreciate their willingness to "make it right" by not charging for a month's service. I'll be watching closely to see if they follow through on the other action items in the CEO's email; if not I'll have my backup plan ready.

RCD]]> http://www.dslreports.com/forum/remark,20336272 Tue, 15 Apr 2008 08:00:40 EDT Zoot the Message from NextPhase CEO http://www.dslreports.com/forum/remark,20336164 chuckgo : Cosmic Debris by Frank Zappa
The mystery man came over
An' he said "I'm outta site"
He said for a nominal service charge
I could reach ner-vonna tonite
If I was ready, willing, and able
To pay him his regular fee
He would drop all the rest
Of hiss pressing affairs
And devote his attention to me.

I've got troubles of my own, I said
An' you can't help me out
So, take your meditations
An' your preparations
An' cram it up your snout
"But I got a CRYSTAL BALL," he said
An' held it on up to the light
So I snatched it all away from him
An' I showed him how to do it right.]]> http://www.dslreports.com/forum/remark,20336164 Tue, 15 Apr 2008 07:01:04 EDT Re: Message from NextPhase CEO and ......... http://www.dslreports.com/forum/remark,20336128 teradude : There is a good summary of our situation here in this thread:
Re: Speedfactory is STILL IN BUSINESS!
»Speedfactory is STILL IN BUSINESS!

Look for Seen_this_Movie's post on page 2 of that thread. This is a good recap of what has happened, for those who haven't kept up with the scores of postings over the weekend. I've only seen 2 customers writing here on dslreports that they are giving SF another chance. There were just too many screwball failures for most of us. The link I've posted here summarizes them all.]]> http://www.dslreports.com/forum/remark,20336128 Tue, 15 Apr 2008 06:29:47 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20336084 invalidname :

It would have more credibility if posted from a non-anonymous account, or if this same text had been e-mailed to all Speed Factory customers.

In the interest of fairness, I'm following up to report that I received an e-mail with this text last night at 11:05PM.

Of course, that's after I signed up with a new provider, and sent SF a snail mail telling them to cancel my SF account, so they're just wasting their breath as far as I'm concerned.]]> http://www.dslreports.com/forum/remark,20336084 Tue, 15 Apr 2008 05:42:33 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20335673 RedKnight : Hi Sherwin,

I see what staijo posted (thanks for that!). I get it with both »www.speedfactory.com/ and »www.speedfactory.net/. I am using my AtNex.Net account.

I've been getting it at the sf.net address since morning; I've only been checking the sf.com variant since afternoon. It has been that same apology at both sites, every time I checked.

I don't know why it would be different for different people, except perhaps for some sort of isp caching (although that doesn't make sense after so much time, does it?) or DNSs pointing to different places. I'm not sure how to check what DNSs I'm using with AtNex.net; maybe it's on their site.]]> http://www.dslreports.com/forum/remark,20335673 Tue, 15 Apr 2008 00:37:25 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20335647 staijo : yes, if I go to .com, I see the regular web page.
if I go to .net, I see the
»/speak/slidesh···M1Nzg%3D]]> http://www.dslreports.com/forum/remark,20335647 Tue, 15 Apr 2008 00:31:20 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20335569 anon : sherwin, this is what I think most of us are seeing...for me, at least one of the .net and .com sites have been periodically showing the "original" SF site, but here is the link from the DSLReports.com article:
»/speak/slidesh···M1Nzg%3D]]> http://www.dslreports.com/forum/remark,20335569 Tue, 15 Apr 2008 00:11:07 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20335560 anon : The message was at www.speedfactory.com for a time but went away shortly after Speed Factory as a whole reappeared on the net. I've already got a new provider so now that their phones are (probably) working I can cancel them on Tuesday after being a customer for over 5 years. ]]> http://www.dslreports.com/forum/remark,20335560 Tue, 15 Apr 2008 00:09:20 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20335425 sherwin1 : I've accessed both speedfactory.com and .net from SF ip's and from three outside nets, each ip using different DNS servers, and using both IE7 and Firefox 2. No mention of the outage at all seen on any of those pages. That's why I was asking for the URL where you saw the apology.]]> http://www.dslreports.com/forum/remark,20335425 Mon, 14 Apr 2008 23:37:05 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20335294 anon : Email sent to me with apology, dated today. They say all is now well. Annoying but not so much as to make me get new service. I can always use a break from the tubes.]]> http://www.dslreports.com/forum/remark,20335294 Mon, 14 Apr 2008 23:12:09 EDT Re: Thank you, CEO, but no thank you. . . http://www.dslreports.com/forum/remark,20335228 anon : Mr. COO of SF:

Your stock closed exactly where it opened because someone high closed it with a purchase of 100 shares!!! What a freakin laugh that you'd even state this in an open forum! High closing is illegal (ya ya, I know...'you have no idea who did it').

lol]]> http://www.dslreports.com/forum/remark,20335228 Mon, 14 Apr 2008 22:55:49 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20334959 staijo : rednight,

I see the same thing as you...

If I go to speedfactory.net, I get the president's message, but sf.com gives me the regular page. I cannot get to my mail from outside.

This is likely a DNS issue. It could take over 24 hours to get the right DNS back in place for everyone on the internet. Usually it is less, but I remember the days we made DNS changes for businesses only late on Friday, because it could take all weekend.]]> http://www.dslreports.com/forum/remark,20334959 Mon, 14 Apr 2008 22:00:41 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20334754 RedKnight : Sherwin, is SF working for you? If not, you are probably viewing it from the "inside" (using a SF DSL)... all you can see is the SF.net site from the way it was before Friday, and you can't connect past that. Also you can appear to check your email - but it is also cut off from the outside.

Is SF back up for all SF users? (Can you connect to the rest of the net through your SF DSL?) I wouldn't know, I've already switched.

The message I'm talking about it what "outsiders" see (e.g., I'm coming from AtNex.net now). If you log on through anything but your SF DSL, you will see what SpeedFactory.Net (and SF.com) is showing to the rest of the net - it's an apology. (Is still not telling SF "insiders"??) The apology is actually posted on Jersey.net via a redirect.]]> http://www.dslreports.com/forum/remark,20334754 Mon, 14 Apr 2008 21:28:10 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20334703 anon : The .com site is still posting the previous "apology," but the .net site appears to be business as usual.]]> http://www.dslreports.com/forum/remark,20334703 Mon, 14 Apr 2008 21:20:15 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20334641 sherwin1 : Just curious - what's the URL for "the message now shown on the SpeedFactory.net site"? I can't find anything there. All I find is a bunch of self-congratulatory blather about how they're "top rated," "industrial-class," and "reliable."]]> http://www.dslreports.com/forum/remark,20334641 Mon, 14 Apr 2008 21:11:58 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20334479 RedKnight : Right Anagram,

Given all I've read here, I think we are seeing a classic case of amateurs playing at thinking they're execs, while they personally made money cutting corners. Even the message now shown on the SpeedFactory.net site highlights a lack of professionalism and just plain cluelessness. They're apologizing for all the corners they cut, it seems like (including that all the good workers left). The message seems drafted by one guy.

And they only mention monetary offers to new customers, now, after what just happened? What about the great flock of existing customers who once did, and by some slim chance still might want to, believe in them?? Amateurs with their heads in the sand.

I don't mean to get personal, but I'm responding to public actions by the company, shrug. And I may have it wrong. But that's how it looks to me.]]> http://www.dslreports.com/forum/remark,20334479 Mon, 14 Apr 2008 20:49:48 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20334417 HSchmiller : AT&T DSL offers 6.0MB.]]> http://www.dslreports.com/forum/remark,20334417 Mon, 14 Apr 2008 20:40:04 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20334393 anon : The response to your "outage" was amateurish at best. Offering us a measly month off service like you'd inconvenienced us for an hour or so is just plain insulting. You don't even have the basic decency to put a proper apology or news section on your site to keep people updated about what's going in.

My husband and I are in a distance graduate program. My class final project was hosted on a web server on my desktop. That project was due *TODAY*. So you can cram your apologies. We were with SF for over 5 years, but you've lost us forever. Rest assured that we will tell every single person we know or meet in the future to avoid SF and NP like the plague.]]> http://www.dslreports.com/forum/remark,20334393 Mon, 14 Apr 2008 20:35:36 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20334278 anon : I tried several times and actually got a human. A gentleman by the name of Peter took my name and said he would close the account effective today. He did apologize for the outage, but it was WAY too late. Now, as long as I don't get a charge on my next billing cycle, I won't talk (too much) trash about them. Good luck to the customers willing to give them another chance. You'll need it. Whatever they admit to down the road, some of us KNOW what really happened.]]> http://www.dslreports.com/forum/remark,20334278 Mon, 14 Apr 2008 20:16:45 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20334256 anon : I went down at 10.05 A.M. Friday morning. Looking at my access logs my server was online at 5 P.M today.

My site hosted on a SF line »anotherrandomday.com survived being on the front page of reddit last week so it was a shock to see 0 people online Friday morning. Also I run my own IMAP server so lost contact on that front.

If SF made some effort to explain what was going on this would have been a different story.

Yes, after five years as a customer I am looking at other options. ]]> http://www.dslreports.com/forum/remark,20334256 Mon, 14 Apr 2008 20:16:28 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20334118 anon : My email is back. I had left Speedfactory a long time ago for my internet but kept an email with them.

Some of you that left may need to do what I did for convenience . . . buy a low level speedfactory email account. It is $5/month. That way you can transition to a new email if you used speedfactory.

This outage made me realize that I need to be more diligent about using my own domain email which is hosted elsewhere. Having your own domain is a wise choice.

I really feel badly for Speedfactory. As an IT person, I know that when things go south . . . hours of diligent effort is unappreciated. If they did have a hardware problem, someone sweated this out for them and I just want to thank that person.]]> http://www.dslreports.com/forum/remark,20334118 Mon, 14 Apr 2008 19:48:33 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20334079 sherwin1 : You might try posting something on the front page of your web site, especially since neither of my mail logins works so I can't even tell if you sent something to members.

Your phone is still are returning "all circuits are busy."

We're cancelling all our corporate accounts - this was the last straw. Taking over two months last summer to get BellSouth to fix my DSL circuit used up all my prior good will.

If you're really offering a free month, let me know how to apply it to your last charge. It will save you the chargeback fees.]]> http://www.dslreports.com/forum/remark,20334079 Mon, 14 Apr 2008 19:39:55 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20333836 invalidname :

The following is a message direct from the CEO of NextPhase Wireless parent company of Speedfactory.

It would have more credibility if posted from a non-anonymous account, or if this same text had been e-mailed to all Speed Factory customers.

I see the Speed Factory web page is back up, but at this point I've already signed up with Abraxis, and sent a snail mail to SF directing them to terminate my account. Even if the company is still in business, a multi-day outage with zero accountability or responsiveness is totally unacceptable, so I don't regret moving on in the slightest.

--Chris]]> http://www.dslreports.com/forum/remark,20333836 Mon, 14 Apr 2008 18:53:57 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20333740 anon : My SpeedFactory email is back up! :) :) :)]]> http://www.dslreports.com/forum/remark,20333740 Mon, 14 Apr 2008 18:37:19 EDT Re: Thank you, CEO, but no thank you. . http://www.dslreports.com/forum/remark,20333717 anon : Tom,

I'd love to call you to discuss the markets, but every time I try, I get an "all circuits are busy now" message. . . ]]> http://www.dslreports.com/forum/remark,20333717 Mon, 14 Apr 2008 18:31:00 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20333713 anon :

We are all upset over what happened at Speed Factory, however I assure you the procedures we are implementing will stop this in the future.

Mr. Hemingway,

For those of us who are thinking of giving SpeedFactory a second chance could you elaborate on the details:

* What events happened that caused the outage?
* What will be done to prevent it from happening (network, operations (including manpower), etc.)?
* How will SpeedFactory address the impact this has had on its customers (business and residential)?

Thanks,

RCD]]> http://www.dslreports.com/forum/remark,20333713 Mon, 14 Apr 2008 18:30:31 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20333685 anon : Tom,

You are quite right about your closing stock price. Last time I looked, it had tanked to a low of .72 PPS. Given that your volume was only at 6,975 shares today, that doesn't say a whole lot. Only 100 shares traded at 1.01 at the close. All other shares trades about 20 lower than that during the day. Look at the longer time frame of what the company has done. It was trading at twice the PPS today at 2.05 on January 2.

Good luck to you and your company as well. I wish you sucess -- you certainly have a huge job to do.

Thanks.]]> http://www.dslreports.com/forum/remark,20333685 Mon, 14 Apr 2008 18:25:28 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20333641 anon : Checking in...

My SpeedFactory Internet service is up. :)

My SpeedFactory email is having problems (can only retrieve mail from one out of three POP mailboxes) :(]]> http://www.dslreports.com/forum/remark,20333641 Mon, 14 Apr 2008 18:19:14 EDT Re: Thank you, CEO, but no thank you. . . http://www.dslreports.com/forum/remark,20333620 anon : I thank you for your finacial assesment of our company. However, our stock closed exactly where it opened.

I wish you all great success at your new ISP. You are welcome to call me and discuss markets anytime you would like. I am sure I do not have the vast experience you do. But I will try my best to keep up.

I wish you all the best and am willing to help in any way I can.

Tom Hemingway
COO]]> http://www.dslreports.com/forum/remark,20333620 Mon, 14 Apr 2008 18:14:14 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20333600 anon : Please call me at 714 765 0010 tomorrow and I will gladly refund the portion you request. If you leave us as a customer I understand and we will still take care of you.

We are all upset over what happened at Speed Factory, however I assure you the procedures we are implementing will stop this in the future.

I wish you all the best at your new provider and we will gladly assist you in any way possible.

Tom Hemingway
COO]]> http://www.dslreports.com/forum/remark,20333600 Mon, 14 Apr 2008 18:08:58 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20333577 teradude : thnx NetworkEngineer for the posting from prez Robert Ford. Too little way too late. Fool me once, shame on you, fool me twice, shame on me.
They have lost well over a hundred customers and maybe HUNDREDS in past 3 days. Atnex alone has provisioned over 100 of us SF-refugees from what i read.

For me to stay with SF is to invite another outage when their insufficient revenue stream [lost hundreds] hits them in 30-45 days. Besides, as others have said, it was handled unprofessionally and stumble-bum. Of course having it happen on a Friday was the worst possible that could nail them. It clearly was a lack of payment to an upstream provider, not a data center disaster. They seem to be scrambling, as a new company who bought out our old company SpeedFactory, to learn how to be an ISP as they go. But as other techs here have noted, SF lost its good techs with bad mgmt and poor compensation at least a year ago.

There was no one competent here to lead the recovery when it happened Friday. The mgmt was staring at one another it appears to me. Not even basic communication vehicle alternatives were set up to comfort us or lie to us LOL.

I fortunately have an expired contract with them. I will be trying to
- get refund on my payment of April 1 and
- stop future payments, or as suggested in this forum, cancel this credit card number and get a new one so they can't siphon off our payments while we are gone!
Has anyone seen ANYTHING on ACJ or TV or yahoo or Clark Howard? I am amazed this has gotten no national coverage. A reporter could build an entire article out of this forum posts. THis thread here on dslreports is a fascinating minute by minute expose of the death of a company and the resilience and savvy of its customers to recover and help each other! The Net at its best.]]> http://www.dslreports.com/forum/remark,20333577 Mon, 14 Apr 2008 18:03:47 EDT Thank you, CEO, but no thank you. . . http://www.dslreports.com/forum/remark,20333569 anon : I've been with speedfactory for over 5 years, and I've loved the service. I've always been a big supporter of speedfactory until now. I can understand outages, but this was unprecedented. In addition, the supposed message from the CEO (if it's even real), is completely insulting -- a free month of service!!!! This is nothing compared to the revenue lost and costs racked up by this outage and the speedfactory's failed continuity of operations plan. One of the things I'm most upset about is the fact that I've been paying monthly for 5-years for the dial-up backup plan to ensure I could connect to the internet in case of an incident like this, however, when I attempted to use my dial-up backup through speedfactory, my userid and password were not recognized. I'm formally requested all 5 years of backup service payments be returned to me.

Bellsouth/AT&T are a much better deal anyway. 6Mbs at cheaper cost. I don't think I can beat that. I have lost all faith in speedfactory and nextphase. If only you could should OTCBB stocks like nextphase -- if you could, I'd probably recoup some of my lost revenues and then some. There stock tanked today, and I expect to see more. . . I think I know what the "Next Phase" will be-- bankruptcy. These jokers don't have a clue how to run a business or maintain positive cash flow.

Good luck to you.

Sorry to say, but I'm no longer a speedfactory customer.]]> http://www.dslreports.com/forum/remark,20333569 Mon, 14 Apr 2008 18:01:40 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20333500 anon : Maybe...I see routes are behaving a little different than just a few minutes ago, and now their phones are getting answered by their phone system, but calls are getting disconnected immediately.]]> http://www.dslreports.com/forum/remark,20333500 Mon, 14 Apr 2008 17:49:08 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20333496 RedKnight : Moishe, earlier in this thread:

MissingSF@bellsouth.net (2008-04-12 13:50:38): "A reliable source at PAETEC (formerly US LEC), their (only) upstream provider, told me that PAETEC disconnected them for nonpayment of $64k."

and see »Re: Quck summary of the situation with Speedfactory which says the same thing

However compare:

Athens_SF@siskin.com (2008-04-14 09:58:06 in this thread): "I have a high-level contact at Paetec who handles the Speed Factory account. I talked to him this morning (Mon. 4/14). He said he has been begging for Paetec to cut off their service to Speed Factory for months, for non-payment. However, he says their records show that Speed Factory is still a live customer, that Paetec HAS NOT discontinued service to Speed Factory."]]> http://www.dslreports.com/forum/remark,20333496 Mon, 14 Apr 2008 17:47:57 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20333450 jbchatham : They seem to be back on the air now. I'm not with them anymore but a coworker was and he can get to his addresses again (as well as the real website remotely).]]> http://www.dslreports.com/forum/remark,20333450 Mon, 14 Apr 2008 17:42:20 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20333435 anon : Their upstream is/was provided by PAETEC. Whoever said, "their main (and apparently only) Internet connection was shut down or got accidentally cut," I realize you are trying to give them the benefit of the doubt here, but if it was cut accidentally, do you really think it would take 3-4 days to repair?

It sounds like these guys at Jersey.net may actually care, but it is painfully clear that the parent company does not. It's too late for me anyway.

Unless you really believe this was accidental, how do you think they are going to get service restored to hundreds or thousands of Atlanta customers if their current provider cut them off? Do you think another carrier is willing to take a risk? Look at their SEC filings. Good luck to you if you hang on.]]> http://www.dslreports.com/forum/remark,20333435 Mon, 14 Apr 2008 17:39:30 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20333281 anon : I wonder: Has anyone tracked down who Speedfactory/NextPhase buys bandwidth from and called them to get the low-down? I would think that would be able to answer some of the speculative questions written here like, Is their main provider line down; was there an equipment failure, or is their service terminated?

I'm sure some of the sleuths who are writing in this forum would be resourcful enough to do that.

Does that make sense?]]> http://www.dslreports.com/forum/remark,20333281 Mon, 14 Apr 2008 17:10:46 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20333158 anon : I've got 2 months left on a 1 year contract. I've read enough here to say, assuming sf lasts at long, I'm going elsewhere June 14.]]> http://www.dslreports.com/forum/remark,20333158 Mon, 14 Apr 2008 16:47:13 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20333104 acceleration : Based on what several of you have said here, sounds like most of Speedfactory's equipment is still powered and online. Just that their main (and apparently only) Internet connection was shut down or got accidentally cut. That or the router that they use to connect to their upstream blew up. Regardless, this isn't the type of thing that normally takes 4-5 days to repair. Even if their main Internet connection was delivered to a site outside a central office or carrier facility and they had a complete fiber cut, those are usually repaired same day or worse case, next day. With an equipment failure, you'd at MINIMUM expect they have service contracts in place to get replacement hardware out within 24-hours (see Cisco advance replacement contracts). We actually keep full chassis backup spares in place AND Cisco (and other vendor) replacement contracts, so we're double covered and have immediate replacements on hand. I just can't believe they didn't do either.

As part of a maturing ISP, you learn from things like this. So let's assume it's not a financial issue (not paying their bill and getting shut down), I would have to think they do put a system in place of backup hardware or replacement contract after this. They'll lose more clients and revenue from this probably one-hundred fold over what it would have cost them to have spare equipment on hand or a replacement contract available (as little as $2000/yr in some cases). In retrospect, it will be a terrible oversight. That's assuming this has something to do with equipment, which doesn't completely add up. I think the people talking about financial distress may be on to something here because it just seems crazy they wouldn't have been able to get a piece of equipment replaced in this many days.

For those of you that are going to stick with Speedfactory, hold them accountable and demand an explanation of what steps they have taken to ensure this doesn't happen again. You all probably pay Speedfactory more than you would Bellsouth/AT&T to have service and this should be due to their high-level customer support and great uptime. Right now you're getting neither.]]> http://www.dslreports.com/forum/remark,20333104 Mon, 14 Apr 2008 16:36:05 EDT Re: Message from NextPhase CEO http://www.dslreports.com/forum/remark,20333058 anon : re: President's message

This would have a lot more credibility if I saw it as a news release on Yahoo Finance.]]> http://www.dslreports.com/forum/remark,20333058 Mon, 14 Apr 2008 16:26:29 EDT Message from NextPhase CEO http://www.dslreports.com/forum/remark,20333046 anon : The following is a message direct from the CEO of NextPhase Wireless parent company of Speedfactory.

----

TO ALL SPEEDFACTORY CUSTOMERS

We apologize for any inconvenience our service outage has caused you. We accept full responsibility for this outage and have taken steps to prevent this from ever happening again.

* We are here to stay in business with you, our valued customer, in the Atlanta area.
* We are investing in proper backup to support the services we provide in Atlanta, so that we will not put you in this difficult situation ever again.
* We will be offering a month free of charge to all SpeedFactory customers affected by this outage.
* We are implementing proper call flow management and communications to assure you will never be without a simple means of communication with us.
* We are also willing to offer free installation and one month of free service to all new customers who sign up for any of our services the rest of the month (April, 2008)

We hope you accept our sincere apologies and thank you for your patience and support during this very trying time.

Sincerely,

Robert Ford

CEO, NextPhase Wireless, Inc (parent company of SpeedFactory)]]> http://www.dslreports.com/forum/remark,20333046 Mon, 14 Apr 2008 16:24:07 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20333043 anon : re ATT setup

Ask them to expedite the provisioning. As long as they get the order into the provisioning department by 2:00 PM they can get you active same day. I was provisioned about 15 minutes after I asked them to expedite.]]> http://www.dslreports.com/forum/remark,20333043 Mon, 14 Apr 2008 16:23:47 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332900 anon : PPPoE connected.
Ping success.
Only problem is getting OUTSIDE of SF's network.

Thankfully that's over, ATNEX has me connected!!]]> http://www.dslreports.com/forum/remark,20332900 Mon, 14 Apr 2008 16:21:40 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332581 anon : Ya - looks like they are shutting the ATL office and moving everything to NJ.

Nice way to handle an office closing/migration like this eh?

LOL]]> http://www.dslreports.com/forum/remark,20332581 Mon, 14 Apr 2008 16:17:19 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332994 skywolf : I just want to say this:

I called JerseyNet as well as some others, the phone was answered quickly and I spoke to a nice woman there for quite some time. She really had no idea what was going on but knew that something was up, because as soon as she picked up I questioned her about NextPhase and she asked me if I was a SpeedFactory customer.

She kept apologizing on behalf of her parent company, which I politely told her it wasn't her responsibility to apologize for NP's incompetence. I'm worried about all the people who did work for Speedfactory who by now have probably realized their jobs are gone, and I'm more worried about the folks at JerseyNet who were only purchased about 7 months ago. Maybe I'm jumping the gun here, saying they are going out of business, but that is the best judgment I can make from researching the company.

If you do call JerseyNet looking for information, please be nice to them! She complimented the south as well lol, apparently we are more polite than our northern neighbors, but we all knew that right?]]> http://www.dslreports.com/forum/remark,20332994 Mon, 14 Apr 2008 16:14:55 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332979 anon : Speedfactory is in the process of recovery. I have modified DNS to our sister company in New Jersey, and hope to update the page as we receive new information. This redirect is temporary. In addition to this step I am also redirecting emails accounts temporarily to allow for communication.

We hope to have things restored shortly and be assured all engineers are busy working on the issues.

Regards]]> http://www.dslreports.com/forum/remark,20332979 Mon, 14 Apr 2008 16:12:09 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332951 anon : Yeah, my PPPOE has been authenticating since friday, but cannot get to the internet. I just called AtNexus and they told me that I would most likely have service by tomorrow, while AT&T insists that it's going to take 3-5days to get me back online. Kinda funny, since they have to do the provisioning...]]> http://www.dslreports.com/forum/remark,20332951 Mon, 14 Apr 2008 16:07:04 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332949 anon : Until I switched to ATT on Saturday afternoon I still had a good DSL connection and could get to all of the Speedfactory/NextPhase sites, but no sites outside their control. Borrowing a cup of wireless LAN from a neighbor I got the opposite - the rest of the web was fine, and no SF/NP sites available.

Sounds like their network interconnect got cut off, either accidentally or on purpose. I heard a rumor of a $60K+ network bill that did not get paid.

Hate ATT, but they got me back on the air in a matter of hours, and turns out they are half the price of SF. Oh well...

Tom]]> http://www.dslreports.com/forum/remark,20332949 Mon, 14 Apr 2008 16:06:50 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332809 acceleration : To answer the question about co-location that one of you mentioned, that's not necessarily a backup location. For instance, we have a POP at our corporate office, but our other network nodes / POP's are actually within large carrier neutral facilties. For instance, 56 Marietta run by telx in Atlanta is one of those big facilities. So by co-location, they may mean their equipment in one of these big carrier facilities got shut down or something blew up there... which in this case would appear to be where they managed their entire network. We spread our services across multiple geographic POP's so this sort of thing can't happen. Honestly though, it sounds less like an equipment failure to me than perhaps a billing issue like someone else here mentioned. If they didn't pay for their co-location space for instance, if they were buying their upstream Internet from that company as well.. they could have locked their equipment rack and shut off their IP and any circuits that connected to that rack. Basically, isolating their equipment from the outside world until they paid up. This is just speculation by the way. I have no idea what is going on with them. I just know my brother has been without service since Friday and before then, Speedfactory has always been a decent company to work with.

By the way, has anyone tried to ping the next address upstream from your ADSL router? In other words, are you still up and running with speedfactory's first piece of equipment (is your PPPoE authenticated), but you just don't have Internet? Or is everyone not even authenticating PPPoE?]]> http://www.dslreports.com/forum/remark,20332809 Mon, 14 Apr 2008 15:40:11 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332764 acceleration : The 6Mb service you probably had with Speedfactory was actually a Covad line. No ISP to my knowledge has access to the Bellsouth 6Mb product via their line-share agreement. So if an ISP is selling 6Mb service, it's most certainly via a CLEC/DLEC that has equipment in the central office and is only using Bellsouth for their dry copper pair and no signaling. We can sell you Covad 6Mb ADSL service and even service up to 15Mb via our relationship with Covad... however, it's distance limited... so you have to be fairly close to the central office you are served from which is unlike the Bellsouth offering, where they have remote DSLAM's to extend their 6Mb and future 10Mb services out into remote areas.

Brett Tambling
Acceleration.Net
sales@acceleration.net]]> http://www.dslreports.com/forum/remark,20332764 Mon, 14 Apr 2008 15:31:40 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332759 anon : Yeah, I just looked this up myself when I saw the web site. I've already jumped ship, but I'm waiting to get a hold of somebody that can tell me how to make sure I don't get billed any more.

This is interesting. They changed their DNS and their web site to a Jersey.net IP. They probably started that on Friday (or even Saturday) when they lost their connectivity. Big Deal! That does nothing for their connectivity in Atlanta for all their customers. I'm not sure what they mean by "repairing the outage," since it is not a technical problem. If they mean finding some money and/or ordering service through another provider, I wouldn't hold your breath. If there is anyone still holding out, I would find another provider now. Do they actually deserve another chance after this anyway?

I switched to Atlantic Nexus mainly because they answered the phone late on a Friday night. They are also less expensive for the same type of service, but I can sort of vouch for Abraxis as well. They called me back on Saturday morning even though it was too late for me and have been in business since the mid-90's.]]> http://www.dslreports.com/forum/remark,20332759 Mon, 14 Apr 2008 15:31:00 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332660 partlycloudy : I was not seeing it either... just looked for speedfactory.com and found it (.net must be cached somewhere for me).

I talked to them in CA a few hours ago, and it was the same story.. "hope to be up today, but really hoped to be up Friday".]]> http://www.dslreports.com/forum/remark,20332660 Mon, 14 Apr 2008 15:13:31 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332565 anon : Looks like they re-pointed there dns to jersey.net

ping www.speedfactory.net
PING speedfactory.net (209.66.45.252) 56(84) bytes of data.
64 bytes from speedfactory.net (209.66.45.252): icmp_seq=1 ttl=110 time=46.6 ms
64 bytes from speedfactory.com (209.66.45.252): icmp_seq=2 ttl=110 time=44.8 ms
64 bytes from speedfactory.net (209.66.45.252): icmp_seq=3 ttl=110 time=46.2 ms

whois 209.66.45.252

OrgName: INS
OrgID: NINS
Address: 1001 Lower Landing Road, Suite 104
City: Blackwood
StateProv: NJ
PostalCode: 08012
Country: US

NetRange: 209.66.0.0 - 209.66.63.255
CIDR: 209.66.0.0/18
NetName: INS-JERSEY
NetHandle: NET-209-66-0-0-1
Parent: NET-209-0-0-0-0
NetType: Direct Allocation
NameServer: NS1.JERSEY.NET
NameServer: NS2.JERSEY.NET]]> http://www.dslreports.com/forum/remark,20332565 Mon, 14 Apr 2008 14:56:01 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332540 anon : Still don't get anything.]]> http://www.dslreports.com/forum/remark,20332540 Mon, 14 Apr 2008 14:52:10 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332508 anon : I just checked »www.speedfactory.net again from work. Here's what I get:

``We apologize for the inconvenience. We assume all responsibility. All your information is safe, nothing has been lost and your service is being been fully reestablished as we speak.''

Now why didn't they do that on Friday...]]> http://www.dslreports.com/forum/remark,20332508 Mon, 14 Apr 2008 14:45:37 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332507 anon : Just go Atlantic Nexus even if they do get their network back up (not holding my breath).

Speedfactory is no longer the small, nimble, knowledgeable, company it once was.

AtNex is though - they drop-shipped me a modem to my door on a SUNDAY ... and I was live hours after TWO DAYS for AT&T to reprovision the line.

They took phone calls at 11PM and 2AM ... on the weekend ... and they got it done.]]> http://www.dslreports.com/forum/remark,20332507 Mon, 14 Apr 2008 14:45:34 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332503 anon : I have happily moved away from SF. Abraxis Thanks For getting me back online so quickly!

This is so pathetic:

»www.speedfactory.net

"We apologize for the inconvenience. We assume all responsibility. All your information is safe, nothing has been lost and your service is being been fully reestablished as we speak."

]]> http://www.dslreports.com/forum/remark,20332503 Mon, 14 Apr 2008 14:44:54 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332464 anon : I just received a callback from Friday from an sales executive from NextPhase Wireless. He was very apologetic, saying that some equipment blew while trying to transition the network. He offered me a month of free service for the trouble this had caused and appreciated my patience as they work through correcting the problems. He is optimistic about Speedfactory's service being back up by mid-afternoon to end-of-day. Also, he assured me that they are putting additional equipment in place to ensure this will never happen again in the future.]]> http://www.dslreports.com/forum/remark,20332464 Mon, 14 Apr 2008 14:38:12 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332457 bseybolt : A few weeks ago, my DSL modem went belly up. I called SF and asked about what my options were. They said I could re-up my contract for a year and get a modem for free. It initially seemed like a good idea until they couldn't get any hardware in stock. I called back and told them I was going to just purchase one around town.

Just got off the phone and did a stop payment on my check to them for this month's service. I used to recommend SF to everyone I knew. It's a shame how all this is going down. ]]> http://www.dslreports.com/forum/remark,20332457 Mon, 14 Apr 2008 14:36:39 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332368 JSpradlin : I don't know what has happened but I reviewed a call from the president of my company stating that he lost DSL service at his home this weekend while he was on vacation. He then told me his wife's business that uses the service as well had no services this morning either. No letters , No Phone calls, No Support. I called the NextPhase number is California and was told that the co-location when down. I don't not consider my self to be the smarted person in the world but I have been dealing with Voice and Data now for 12 years and I thought a co-location was a backup site in-case the primary went down. I went to the office in Atlanta to get a response and the office is closed and the doors are locked. I have contact Converge Solutions to try and get service for these location and they are going to put a T-1 in the business and at his home for less than the cost of the 2 phone lines at home and the DSL SpeedFactory provided and get us temp DSL service from AT&T. call them they will help 404-890-7520.]]> http://www.dslreports.com/forum/remark,20332368 Mon, 14 Apr 2008 14:23:10 EDT Bankruptcy Status http://www.dslreports.com/forum/remark,20332344 anon : I just checked the Federal Bankruptcy Pacer System and Speed Factory and Next Phase Wireless have not filed a bankruptcy case as of 11/14/08 at 2:15 pm]]> http://www.dslreports.com/forum/remark,20332344 Mon, 14 Apr 2008 14:18:18 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332300 RedKnight :

said by RCDNeed4Speed :

Any recommendations for 6 Mb service?

Cable? :p]]> http://www.dslreports.com/forum/remark,20332300 Mon, 14 Apr 2008 14:10:54 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332283 anon : I have 6 Mb service with SpeedFactory. Most of the local recommended DSL providers only provide 3 Mb service. Any recommendations for 6 Mb service?]]> http://www.dslreports.com/forum/remark,20332283 Mon, 14 Apr 2008 14:08:21 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332279 RedKnight : Bigclaw, I have a Visa through a credit union, which is farmed out to and apparently actually performed via "FIA Card Services".

There is a dopey little charity that still bills my previous card number with FIA every month (the card is past its expiration date). I called and emailed the charity a bunch of times to clarify they needed my new card number, but they're very small and apparently retarded when it comes to autobilling, lol. (I'm happy to give them the money... now, if only they could work a PC, laugh.) Anyway I called FIA and told them to refuse to service the charity under the old card and they told me that I can't cancel an auto payment I set up, and I CAN'T EVEN CLOSE THE CREDIT CARD. It's now two years later, and I still get those guys billing me each month. For some reason - and in contrast to what FIA told me - it IS being declined. But it keeps happening each month.

Is that screwy or what? Thankfully, it's a situation that's simply sublimely ridiculous.]]> http://www.dslreports.com/forum/remark,20332279 Mon, 14 Apr 2008 14:07:58 EDT Re: re-using your Speedfactory-provided GREATSPEED router http://www.dslreports.com/forum/remark,20332240 chuckgo :

said by w2jo

:

Anyone know the username/PW for the GreatSpeed DSL modem/bridge used by SF?
Thanks.

»www.abusar.org/manuais/Greatspee···v1.4.pdf]]> http://www.dslreports.com/forum/remark,20332240 Mon, 14 Apr 2008 14:03:00 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332158 anon : From the SEC filings:

"The Company anticipates its current cash reserves, plus its expected generation of cash from existing operations and new short-term borrowings, will only be sufficient to fund its anticipated operations through the 1st quarter of 2008 . Consequently, the Company will need to raise additional debt and/or equity capital in order to finance its business plan and needs for working capital. Such financing(s), if available, may increase the risk of the Company not being able to service its debt obligations, and/or cause dilution to existing equity holders. The accompanying unaudited condensed consolidated financial statements do not include any adjustments to reflect the possible future effects on the recoverability and classification of assets and liabilities that might result from the outcome of this uncertainty.

The Company has a convertible note payable in the amount of $2,300,000 which is due in full on April 1, 2008. Upon maturity, the note and accrued interest are convertible into common stock of the Company at the lower of the fair market value of the Company's common stock at the date of conversion or $6.60 per share. The minimum price at which the note and accrued interest may convert is $3.00 per share."

Take what you will from this...]]> http://www.dslreports.com/forum/remark,20332158 Mon, 14 Apr 2008 13:49:18 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20332106 anon : Don't know if anyone posted this, but read this, I think it says it all. Next phase is operating with great loss and actually states in there they are having trouble paying their creditors..

»biz.yahoo.com/e/080306/nphs.ob10qsb_a.html]]> http://www.dslreports.com/forum/remark,20332106 Mon, 14 Apr 2008 13:39:34 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20331899 anon : You will have to tell them to issue you another card or else charges will keep coming and they won't able to control it so you will have to start new dispute every time.

Bank has no problems replacing the card, I did it before in similar situation when I was receiving monthly charges from the service company I left long ago.]]> http://www.dslreports.com/forum/remark,20331899 Mon, 14 Apr 2008 13:04:32 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20331886 anon : We called BoA to cancel future charges and were told that they could deny the payment only if SF billed for the exact amount as the previous billing. If it's one penny off, the charge will go through. I guess this is because we're disputing a charge that hasn't occurred yet. Not sure how we'll handle it if SF alters the amount.

BTW, many thanks to everyone on this forum. If it wasn't for you, I would've had no idea what was happening. This couldn't have happened at a worse time for me. I'm in my last semester of graduate school in a distance program and am hosting a digital library on my desktop for a class project.]]> http://www.dslreports.com/forum/remark,20331886 Mon, 14 Apr 2008 13:03:20 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20331849 anon : Have you heard anything new about Speedfactory? I'm trying to hold on, but...]]> http://www.dslreports.com/forum/remark,20331849 Mon, 14 Apr 2008 13:00:33 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20331840 bigclaw : Anybody have any experience disputing credit card auto pay (vs a single payment) with the credit card company? In other words, can I ask the credit card company to deny any future charges from SpeedFactory?]]> http://www.dslreports.com/forum/remark,20331840 Mon, 14 Apr 2008 12:56:34 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20331563 acceleration : If you want to get your service back up and running in a couple of days, we'd love to have your business. We are an ISP in Florida, but we have Atlanta turned up for line-share ADSL (the same way Speedfactory does). We primarily handle business accounts, but even if you are a residential client and want a higher quality service, we're a great option. I had set my brother up with Speedfactory years ago, before we had Atlanta availability. He's been down for four days, so I just placed a change order to switch him to our service. For most users, the only thing that will be required is to change your PPPoE username/password and of course, get your billing information setup with us. I received a due date from AT&T on the line conversion for 04/16, so it will still take a couple days. However, at least you'll for sure be with a company that is stable and has very high DSLReports ratings.... and know for a fact that you'll have ADSL in a couple of days and not be waiting indefinitely.

Our pricing is intended for business clients, so it's going to be a little high for the typical residential user.. but very competitive with business rates.

1.5Mb x 256Kb - $79.95
3.0Mb x 384Kb - $99.95

Our rates include all taxes and fees (no hidden charges). We also give out static IP by default.

I know this won't be an option for many of you that have residential pricing, but for clients with important business critical needs, we're a very sound option and we'll work to get you back up and running as quickly as possible.

All of you should keep in mind that if Speedfactory is still in business and you switch services, they might be able to still make a claim you were in contract with them (assuming you were still in term). That's a decision you'll have to make, but if it were me... I simply find a four or five day outage unacceptable. There is NO reason an ISP this size should have any reason for this much of an extended outage. Even if we had a fiber cut, we'd be up and running at almost full capacity because we are dual-homed (multiple IP backbone routes on different fiber links). Even a core router dying is not an excuse.. as you should have this sort of thing on hand if you have any experience at all in this business (we have backups of ALL our critical gear.. max outage assuming worse case scenario should be about 3-hours, for us anyway and we've never had that happen. The max outage we've ever had from a direct lightning strike that fried all core equipment at one of our facilities was just over 30-minutes).

I've always liked Speedfactory, but as an ISP I can't just sit back and not offer our own services when Speedfactory has failed their clients THIS bad.

If you are interested in our services, you can email sales@acceleration.net. We'll respond back to you immediately and answer any questions you have.

Brett Tambling
President of Operations
Acceleration.Net]]> http://www.dslreports.com/forum/remark,20331563 Mon, 14 Apr 2008 12:11:08 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20331484 anon : So long SpeedFactory...

Well, Charter missed their window for their 8-10am install this morning. I called and "they were just about to call me" and let me know that they accidentally scheduled me for Sunday and since they don't do installs on Sunday, it didn't get done... :uhh: I told them to cancel the order and called Atlantic Nexus like I should have done from the beginning and had my account setup with T.C.'s help in about 5 minutes. About an hour later, I had been reprovisioned and could finally get back to work.

I think I have found my new favorite ISP! :D They are dependent on Bellsouth to finalize the provisioning, so don't get mad at them if they cannot do it that quickly, but their Customer Service was amazing... Just like Speedfactory used to be!]]> http://www.dslreports.com/forum/remark,20331484 Mon, 14 Apr 2008 11:54:14 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20331267 anon : If you do a whois on speedfactory.net you get
Administrative Contact, Technical Contact:
Administrator, DNS godaddy@robertford.us
Speed Factory Inc.
4343 Shallowford Rd
Suite B-2
Marietta, GA 30062
US
(770) 261-7200 fax: (770) 261-7295

Then do a whois on robertford.us and in there you will find what appears to be the mobile number for Robert Ford.
302-345-2303

I did call, but all I got was voice mail. Perhaps everyone should call. Eventually, I am sure he will answer.]]> http://www.dslreports.com/forum/remark,20331267 Mon, 14 Apr 2008 11:38:53 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20331340 Elvee : Regardless of whether they'll be 'back up' today, tomorrow, next week or never, this has been handled most unprofessionally by SF.

I may only be a small business, but this unacceptable outage has cost me plenty of lost sales and goodwill with my customers and gotten me in lots of hot water with the bookstores I sell through.

Having to drive 15 minutes each way to the nearest Starbucks 3-4 times a day to try and conduct business sucks, and sucks hard.

Sorry, SF. You've been good (more or less) up to now, but I've fired you because of this incident. ]]> http://www.dslreports.com/forum/remark,20331340 Mon, 14 Apr 2008 11:21:15 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20331137 Ataru : Well, glad to hear that they will be in business long enough for me to cancel my service and hopefully get a refund, instead of going through my CC company.]]> http://www.dslreports.com/forum/remark,20331137 Mon, 14 Apr 2008 10:35:04 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20331115 anon : More FWIW:

I stopped by their office on my way to work this morning (8:30) and knocked on their door. A very nice gentleman peeked through the blinds, opened the door, and told me that "We are still in business. We are having communications problems." They hope to be back by end of the day. He mentioned that they had problems with money being wired to the bank from their parent in California.

Yep, I think this is the end of SF. I'm sorry to see them go, but I'm looking foward to having my new service with ATNEX up by today as well (hurry up with the provisioning AT&T).]]> http://www.dslreports.com/forum/remark,20331115 Mon, 14 Apr 2008 10:29:10 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20330984 heretohelp2 : Check this out I found it at yahoo...

»messages.finance.yahoo.com/mb/NPHS.OB]]> http://www.dslreports.com/forum/remark,20330984 Mon, 14 Apr 2008 10:17:03 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20330995 anon : Maybe it is a bad part on the router. Possibly to get a replacement all parts must be shipped COD to SF due to their financial situation.

when I was working at a company that was falling hard, we would have to wait to build a multi-thousand dollar order because we had to pay COD for parts to build that order. If we did not have the money to write the check then we had to tell the UPS driver to come back later or come back the next day.

With COD you either have the money or you don't. No hiding the fact you are broke behind a PO with 90 day terms. ]]> http://www.dslreports.com/forum/remark,20330995 Mon, 14 Apr 2008 10:04:40 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20330967 anon : For what it's worth, I have a high-level contact at Paetec who handles the Speed Factory account. I talked to him this morning (Mon. 4/14). He said he has been begging for Paetec to cut off their service to Speed Factory for months, for non-payment. However, he says their records show that Speed Factory is still a live customer, that Paetec HAS NOT discontinued service to Speed Factory. So, it's beginning to sound like this was not an upstream provider problem. I've worked with Paetec for years and a 48-hour plus outage, at least on their part, seems incomprehensible to me.

My guess is that paychecks bounced on Friday, the techs turned off the lights, servers, phones, etc..., put a note on the door and went home.]]> http://www.dslreports.com/forum/remark,20330967 Mon, 14 Apr 2008 09:58:06 EDT Re: "Offiicial" cached Google notification of Speedfactory Closi http://www.dslreports.com/forum/remark,20330927 anon :

said by viperm

:

»messages.finance.yahoo.com/Stock···10&frt=2

Maybe I went to wrong link but the only thing I see is mention of a Rolex.]]> http://www.dslreports.com/forum/remark,20330927 Mon, 14 Apr 2008 09:49:57 EDT Re: "Offiicial" cached Google notification of Speedfactory Closi http://www.dslreports.com/forum/remark,20330900 viperm : Sorry wrong post I was trying to post to a website that I thought worked with some contact info. ]]> http://www.dslreports.com/forum/remark,20330900 Mon, 14 Apr 2008 09:44:53 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20330796 anon : If it truly is not money related, I'm interested in details of the outage as a case study for prevention.

As one poster said. "What ISP do you know survived a 48 hour outage?". That is true. What happened, why, and what could be done to prevent it in the future.

If this is a billing issue then paying your bills is all you can do about that. My company provides a service type solution for some of our customers and we face this issue all the time. Actually we've never cut anyone off for non-payment. We've probably should but have not.

I've concluded that in my organization we face these problems and they are ranked in orderstarting with the most difficult task.

#1. Selling product
#2. Getting paid
#3. Developing product.

Getting paid is very difficult. You run into issues like "we did not receive invoice.". "We paid that one.", "The check is in the mail".

If this is about money, my guess is that NextPhase did not really believe they would be cut without a settlement of some kind. It came as a shock when it happened. They frantically are trying to locate some money but since it happened on Friday it is difficult over the weekend.

Now, hindsight is 20/20. If I was at PAETEC and made the decision, I would have done it Monday morning. The reason is that they would have business days to come up with cash. Now they've lost so many customers the likelihood of any getting paid by Speed Factory is low. As I've said in my company, some customers you just don't want and you have to let them go. This might be one of those cases.

This is all speculation.]]> http://www.dslreports.com/forum/remark,20330796 Mon, 14 Apr 2008 09:19:08 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20330775 anon : I have spoken to several other ISP here in Atlanta, and they are all saying that they are done. I have switch from them to Abraxis. Lucky I don't have a contract with them. ]]> http://www.dslreports.com/forum/remark,20330775 Mon, 14 Apr 2008 09:10:24 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20330732 anon : Ok, just got off of the phone with the folks at Jersey.net and they say that Speedfactory is still in business. They say that they are just suffering from a major technical outage. The person I spoke with took my name and number, claims that he will call with information once he learns more.

Oddly, the jersey.net web page makes no mention of nextphase wireless, but the NextPhase web pages talk about them.

I also called the number at the bottom of this page »biz.yahoo.com/iw/080407/0384114.html

The person also took my name and number and seemed very surprised by what I told him.]]> http://www.dslreports.com/forum/remark,20330732 Mon, 14 Apr 2008 08:55:50 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20330427 anon : YUP, we bagan moving away from them about a year ago. There are other options in ATL. Try BroadRiver Communications. Also have VPN services. ]]> http://www.dslreports.com/forum/remark,20330427 Mon, 14 Apr 2008 06:02:56 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20330188 abraxis : Bigclaw2: Any provider should be able to offer IFITL service. If I remember correctly it will be 1.5 down and will take longer to provision than a “typical” dsl connection. IFITL is like the red headed step child of dsl and requires a bit more than a re-provisioning to get moved.

RedKnight: Thanks for noticing our spelling typo. That has been resolved. I wish I could offer an inside into our marketing engine that pushes out pages, but then again, what good would that do. :)

Does your IFITL network jack connect at 10 or 100mbs? Just curious; sounded like yours was 100. IFITL typically runs fiber to the street and copper to the home coming off a 10mb switch.

For support “leftover” service here’s what I know though my experiences. BS will defiantly move faster to transfer users because they hold the keys to provisioning. All the others do get pushed back a bit but nothing too bad, as you can see from people’s experiences with same day moves. As far as caring for dsl problems, nowadays all parties are treaded about equal.

When comparing Comcast as a provider, on of the biggest differences is if you will be needing static ip(s) or the need to run services off your connection. Their "regular" or "home" product do not support that. You’ll need what they call Comcast Workplace. I don’t remember the exact pricing but I will tell you that once you sign up with their “regular” or “home” plan, moving over is a real pain. They classify your account as "home" which has some strange restriction/ issue and they won’t bundle services anymore. If your thinking about moving, evaluate if you’ll need anything that the workplace service offers and start with it first (assuming you haven’t had Comcast before).

Rainy: As far as Atnex being able to offer 6mb, I’m hoping that’s the truth. We’ve been pushing since day one to offer 6m service but since bell isn’t required by law to “compete” with the locals, they choose not to offer it to wholesale. Similar to them pulling the “lite” service (256k / 128k).

Skywolf: dsl is similar to “dialing in” except the number your dialing is provisioned at setup. Changing your username doesn’t actually affect where your “calling”. To change that a re-provision is required. The re-provisioning process is fairly simple but it has to occur by BS technicians (no matter what provider you choose – there are some exceptions but then again, I regress). Once the BS tech changes the account, the move is complete. This is why users are back up in a matter of hours. For wholesalers that typically requires a call to get the move expedited.

RandomHero: Sorry for to hear about the problems. Service outages suck.

Eric]]> http://www.dslreports.com/forum/remark,20330188 Mon, 14 Apr 2008 02:16:55 EDT Re: re-using your Speedfactory-provided GREATSPEED router http://www.dslreports.com/forum/remark,20330183 w2jo : Anyone know the username/PW for the GreatSpeed DSL modem/bridge used by SF?
Thanks.]]> http://www.dslreports.com/forum/remark,20330183 Mon, 14 Apr 2008 02:11:47 EDT re-using your Speedfactory-provided Hawking router http://www.dslreports.com/forum/remark,20330129 teradude : 'Xspeedfactory' [a former employee, bless him :(] posted the username and password for accessing the router. Thank you to that person.
I may be one of the first to 'stage' my router for re-use, in my case with Atlantic Nexus. I gave the username / password for the Hawking router to their tech support to use with future new (abandoned) SF customers. This procedure applies to the Hawking HAR11 or HAR14 modem router which many of us must have from 2004-2006 timeframe -

1. To retune or reflash your router, get your new ISP tech support on the phone. In my case it was Atnex tech. :D
2. Launch IE6 [or I assume any web browser]
3. In the URL address field type your internal router address.
It is probably 10.0.0.1 [to verify, launch dos prompt and enter 'ipconfig'. It is known as Command Prompt in Accessories if you use Internet Explorer] Look at Default Gateway, that is your router internal address.
4. when you hit 'enter' from Internet Explorer with your address in the URL field -- probably 10.0.0.1, you will, after a short wait, get an id/password popup window.
5. Username = admin
Password = hawkingtech
click OK
6. This will put you into the tunable window of your router IF you have the Hawking HAR11 or HAR14.

The tech will have you change a few fields and then Save and Submit to re-flash the code in the router.

Hope this helps save some time. I won't come up with service til Wed. morning, but we expect that with this already done, my router will shake hands with the Atlantic Nexus server automatically, and Atnex network will further alter some other fields in the router automatically. And we are ready to surf! :)

teradude]]> http://www.dslreports.com/forum/remark,20330129 Mon, 14 Apr 2008 01:39:13 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20330046 anon : For those trying to figure out how to get your email/web site from Speedfactory, I suggest that your new ISP earn your business by talking you through the process. You need to do that before they switch you. It shouldn't take long to get you started.

Also I would like to note that I was a very happy Speedfactory customer for years, but I switched when the company was acquired. I hope that the earlier owners were at least able to get their money out before their hard earned reputation was ruined.]]> http://www.dslreports.com/forum/remark,20330046 Mon, 14 Apr 2008 00:59:19 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20329865 anon : Couldn't afford to be down so I switched over to at&t. Still had sync so all they had to do was sign me up, port me over to them and I was up and running this am.
The username/password to first login with is attreg@att.com with attreg being the password. Once on there got to »dslinstallation.bellsouth.net and you can complete your signup.

I didn't install the software like they recommended. and was still able to breeze through the signup process.. Put my userid/password on the router and 6mb now.

BTW, I was a huge fan of speedfactory but the outages are something I can't deal with. I was no longer under contract so it made my choice easier to go ahead and switch.]]> http://www.dslreports.com/forum/remark,20329865 Mon, 14 Apr 2008 00:05:55 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20329816 anon : Sad that SF has gone the way of the DoDo. But I have to add a plug for Atnex, I called them at 11pm tonight YES 11pm on a sunday and got my account setup, should be running by Wed. 3.5mb + static IP = 44.99 vs the 50+ I was paying SF.

Harold]]> http://www.dslreports.com/forum/remark,20329816 Sun, 13 Apr 2008 23:52:31 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20329801 RedKnight : Skywolf, there's always the potential that AtNex has "taken possession" of your phone number. *Maybe.* I'm not a techie. Anyway, I have IFITL, so I don't need a DSL modem. That may (or may not) be why they could get me online in one hour (late Sunday afternoon, at that! With ATT and ComCast late Saturday, all I could do was get a recording saying they'll open Monday.) Anyway, when I spoke to AtNex, I got an account name and password - which I immediately put in the house LAN router. So if you have those, put them in your router or s/w or whatever as AccountName@AtNex.Net

BoxCarmiba, the big reason I don't want any DSL is because they can only do 1.5 Mbps with IFITL (!?). But nobody's talking about / comparing with ComCast at all. Anyway, my contract with AtNex is just 6 months ... plenty of time to look around, plus I've detached my email from my isp, which is also a huge thing for me personally (it's why I stayed at SF long past when I wanted to switch to get better speeds).]]> http://www.dslreports.com/forum/remark,20329801 Sun, 13 Apr 2008 23:48:06 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20329617 anon : I'll just stick this here. I ordered ATNEX service and they said it would be monday before they could get me running, the posts on here about sunday same-day servicing.. well whatever lol. Anyway, I have NO idea how dsl works to be honest, or more specifically, how bellsouth handles it. I was under the impression that like when "dialing in" and using a login such as xxx@atl.speedfactory.net, it just routed you to your ISP's systems. Under that train of thought though, would not me just sticking @atnex.net in there work?

Besides all that diatribe, my dsl went out today.. can't even connect to speedfactory. It happened sometime between 6am and 2pm ish. From the sounds of everything, SF's network is still up, so is it just bellsouth cutting me off.. or should I be able to still connect meaning something more troublesome is going on?]]> http://www.dslreports.com/forum/remark,20329617 Sun, 13 Apr 2008 23:04:21 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20329500 anon : Hi, RespDave, thanks for the update. Please keep us posted on how BellSouth works out for you Tuesday. I assume I will have a similar experience if/when I place an order.

Yeah, I remember the old days. In fact, it's been so long I don't even remember my "bigclaw" password anymore, and it seems I'm not even using the e-mail address on file either. :-)]]> http://www.dslreports.com/forum/remark,20329500 Sun, 13 Apr 2008 22:35:49 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20329433 anon :

said by RandomHero :

I know about as much as you do... Not sure if it is definitely bill related, but lets put it this way. Our phones went down thursday night around 7:00pm, Internet down Friday morning about 10:00 am. If this was an outage they would have both gone down at the same time.

Were you working at 7pm when the phones went down? Can you elaborate why the doors were locked on Friday?]]> http://www.dslreports.com/forum/remark,20329433 Sun, 13 Apr 2008 22:22:51 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20329340 anon : I know about as much as you do... Not sure if it is definitely bill related, but lets put it this way. Our phones went down thursday night around 7:00pm, Internet down Friday morning about 10:00 am. If this was an outage they would have both gone down at the same time.]]> http://www.dslreports.com/forum/remark,20329340 Sun, 13 Apr 2008 22:04:19 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20329313 anon :

said by RandomHero :

I am/was an employee at speed factory. Yes it is an issue with our upstream provider. From what i have heard from corporate we were supposed to be back up on Friday, which obviously did not happen. I am not sure if we are going to be back up and running at all. If we do come back up, it will be early Monday morning. I do apologize to all of our ex-customers, but trust me we had no notice that this was coming either. Now looking for another job as well as another provider...

Are you stating that it is NOT hardware related? Could be billing related?]]> http://www.dslreports.com/forum/remark,20329313 Sun, 13 Apr 2008 22:00:44 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20329307 RespDave : BigClaw,
Hey, I remember you from the "old" days - seems a shame we're standing around the smoking ruins of what was once a fine ISP.
Yes, I called the BSFA sales number, I think it's 888-321-ADSL, and after going through the usual IVR hell I got a salesperson to take my order. At least after 5 years they can now punch in your POTS number and tell that you're on IFITL - in 2003 the CSRs didn't even know what IFITL was.
However, she insisted that they'd send an installer Tuesday AM. What I *really* wanted was for someone to tell me/ask me for my new primary account identification for PPPoE, I have no idea when I'll get that. If this works the same way it did with SF, that acc't name is also your primary email acc't. We'll see.
Dave]]> http://www.dslreports.com/forum/remark,20329307 Sun, 13 Apr 2008 21:59:09 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20329276 anon : i guess being more disloyal than most i left speedfactory a couple of years ago when they first started having problems. i've been with atlantic nexus since then, and i just want to say i can't imagine why ANYONE would go with at&t or any other isp when there's an isp like atnex. they are everything speedfactory used to be (before they were bought out) and more. do yourself a favor and go with atnex.]]> http://www.dslreports.com/forum/remark,20329276 Sun, 13 Apr 2008 21:53:52 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20329161 anon : I am/was an employee at speed factory. Yes it is an issue with our upstream provider. From what i have heard from corporate we were supposed to be back up on Friday, which obviously did not happen. I am not sure if we are going to be back up and running at all. If we do come back up, it will be early Monday morning. I do apologize to all of our ex-customers, but trust me we had no notice that this was coming either. Now looking for another job as well as another provider...]]> http://www.dslreports.com/forum/remark,20329161 Sun, 13 Apr 2008 21:33:02 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20329095 RedKnight : Lawyer Mom, just got to mail.google.com; they have a great Help system. Your specific question is answered at »mail.google.com/support/bin/answ···=&type=f and you can also get Gmail to get email from other accounts.

FWIW you get 6.6 GB storage free but if you're a business, you can pay to get 25 GB.]]> http://www.dslreports.com/forum/remark,20329095 Sun, 13 Apr 2008 21:20:57 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328982 RedKnight : Hi Mom, just go to mail.google.com. It has very extensive help. That particular question is answered at »mail.google.com/support/bin/answ···=&type=f. Gmail will also retrieve email from other accounts. Also businesses can pay for more storage (to 25 GB; currently free accounts get 6 GB).]]> http://www.dslreports.com/forum/remark,20328982 Sun, 13 Apr 2008 21:20:45 EDT Re: How can I retrieve my "lost" e-mail? http://www.dslreports.com/forum/remark,20329047 tg3650 :

said by Lawyer Mom :

I still don't understand how to use the IP address to retrieve my e-mails. I tried with no luck. What am I doing incorrectly?

All mail programs are slightly different in how you get to the page where the mail server is listed. I use Thunderbird, in that program you right-click on the mail folder, then click on properties, then server settings, and the mail server is listed at the top of the page. I changed mail.speedfactory.net to 66.23.216.219 and was able to download what mail was stored on the server; however, since I had checked e-mail before work on Friday and everything crashed just a few hours later, there wasn't much there. If this is an account you use for work, your e-mail will be more important and more plentiful than mine was.

If all else fails, SF Web mail should come back at whatever point the ISP does (assuming that ever happens). If memory serves, you can set up forwarding from within SF Web mail, then bounce it to a Gmail account (or Hotmail, or Yahoo).

I may have to rethink using ISP e-mail myself... changing everything is going to be a hassle, but I fled the sinking SF ship yesterday about noon. Now I'm just waiting for service with my new provider to go live.]]> http://www.dslreports.com/forum/remark,20329047 Sun, 13 Apr 2008 21:09:15 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328993 anon : Hi RespDave,

Did you get the $99 charge waived with BellSouth simply by calling BellSouth to order? What's the number you used? I'm in the same boat as another IFITL customer, and I would like to go with BellSouth too.

Thanks a lot.]]> http://www.dslreports.com/forum/remark,20328993 Sun, 13 Apr 2008 20:56:52 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328874 anon : I'm curious, and obviously in need of enlightenment . . . how do I set up a "gmail" account and have it forward to my other e-mail account? Thanks!]]> http://www.dslreports.com/forum/remark,20328874 Sun, 13 Apr 2008 20:33:24 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328863 RedKnight : I just signed up with »www.AtlanticNexus.com (AtNex)... called them at 4:30 pm today (Sunday afternoon), and was back online in one hour. They actually said it might be sometime from Monday to Wednesday, but here I am. This is on top of what is undoubtedly a horrible crush of business for them.

I haven't had much time to investigate, but a lot of folks here mentioned AtNex. Another name also was mentioned, Abraxis.com, but I wasn't impressed when their site said they offered "SpeedFactory equilivent service plans" (mispelling) and "Most of our plans beat their by over $10/month" (sic). Meanwhile their DSL Standard plan (1.5 Mbps) cost $40/month, whereas SF's costs $33/month. I guess that their Standard plan ($7 more that SF's) is not among most of their plans!

If anyone hasn't noticed, there's a thread here called »Speedfactory is STILL IN BUSINESS! where a supposed SF rep is talking. But I don't care; any ISP with service like that is history in my personal book, and now probably history, period, even if it is "just a failed component". It shows what happens when a company's execs make it incompetent to handle an emergency. And the problem won't get any better, especially now that a lot of customers are leaving.

Speaking of which... before I saw this thread (using carrier hijacked from a neighbor's wireless), I had assumed my only real options were AT&T or ComCast (Gwinnett here)... I am a residential user who would like higher than 1.5 Mbps, but we have IFITL which for some mysterious reason means we can't go above 1.5, even though fiber can carry 100 Mbps. (Both SF and AtNex have said the same thing; it has something to do with AT&T's supporting equipment.) Therefore I was thinking of going ComCast.

The reason AT&T was a possibility is because I have heard through an AT&T technician (friend of the wife) that AT&T attends to their own DSL connect problems first, and second-party providers get the leftovers (and/or a finger-pointing exercise against leased carriers). But everybody here is dissing AT&T and recommending small, quality DSL providers. What do you folks think of this "leftovers" argument?

Hardly a single soul here has said anything about ComCast, but I'm stuck with 1.5 Mbps with any DSL. Why not go with ComCast? Is it really all that bad?

For the record, I finally used this chance to change my email to GMail. Now I've finally been forced to get in the position I always wanted to be... I can change ISP without any worry over email. My AtNex contract will be up in 6 months, at which point I can review options.

Anyway. To everyone here: THANKS FOR BEING HERE! I wouldn't have known anything. (You'd think the AJC would be all over this... isn't it national news worthy when a provider just BAM stops, with no communication at all? How many umpteen thousands just lost their connection, and there's still absolutely zero official news release from SF that I'm aware of.)]]> http://www.dslreports.com/forum/remark,20328863 Sun, 13 Apr 2008 20:29:26 EDT Atnex recommendation http://www.dslreports.com/forum/remark,20328787 anon : I'm a former Speedfactory customer who became dissatisfied and switched to Atlantic Nexus last year. Atnex's customer service is superb. Also, they claim to expect to be offering 6MB very soon - negotiating an arrangement with AT&T has just taken some time.]]> http://www.dslreports.com/forum/remark,20328787 Sun, 13 Apr 2008 20:15:13 EDT How can I retrieve my "lost" e-mail? http://www.dslreports.com/forum/remark,20328725 anon : I still don't understand how to use the IP address to retrieve my e-mails. I tried with no luck. What am I doing incorrectly?]]> http://www.dslreports.com/forum/remark,20328725 Sun, 13 Apr 2008 19:59:09 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328670 anon :
It says I am at comcast but I used that this weekend from the hotel in Florida I was staying at. now I am at home on NetZero and it still shows it...weird. ]]> http://www.dslreports.com/forum/remark,20328670 Sun, 13 Apr 2008 19:44:20 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328652 anon : I can't connect using the IP for the POP3 but I forward my mail from a Gmail account so I haven't lost any...I learned a long time ago not to trust ISP email servers plus its easier when switching ISPs to change the forwarding then notify all your contacts and change all your online accounts email addresses. . ]]> http://www.dslreports.com/forum/remark,20328652 Sun, 13 Apr 2008 19:40:57 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328640 anon : It's a shame. I've had SF in one form or another since March 1999. I left the Atlanta area a year ago and kept my email address because of the history. 9 years of service with SF for me only to have them just disappear.

Of course, I've got a bunch of different email addresses it's just a hassle to switch from my primary to a new primary after this length of time.

To all of those still in SF markets best of luck getting switched over to a new carrier.]]> http://www.dslreports.com/forum/remark,20328640 Sun, 13 Apr 2008 19:37:31 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328583 tg3650 :

said by Bill D :

Please let me know what to do with the IP addresses to recover my mail. They just time out in a browser or email program.

Bill: Somewhere in your e-mail program, you'll have a space to fill in the mail server. Right now it will probably say mail.speedfactory.net... just replace that with the numeric address above. The Speedfactory DNS isn't working, so it can't translate the alpha address into anything meaningful, but the numeric one will work.

Judging from the messages I accessed, what you'll get is mail up to the point of the outage Friday.]]> http://www.dslreports.com/forum/remark,20328583 Sun, 13 Apr 2008 19:23:23 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328572 DanRendrag : If SpeedFactory was NOT gone, someone legit would be on here posting. There is no way (in my opinion) that an ISP like SF wouldn't have any formal means to communicate with us in some form or fashion. If it were a legit outage, the would have been back up in hours - not days. Nevertheless, I will not tolerate this type of outage from any ISP - legit or not!]]> http://www.dslreports.com/forum/remark,20328572 Sun, 13 Apr 2008 19:18:43 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328564 wanderedinn : You can find out who it's registered with, but you would need the proper credentials to access it. I am a consultant and deal with this quite a bit. I would be willing to assist you (free) if you'd like. You can contact me via private email if you would like. email to: lists AT serioustechnology.com]]> http://www.dslreports.com/forum/remark,20328564 Sun, 13 Apr 2008 19:16:32 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328547 anon : I don't know who I have my domain registered with, as it's been forever since we registered. Is there anyway to find that info?]]> http://www.dslreports.com/forum/remark,20328547 Sun, 13 Apr 2008 19:13:04 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328541 anon : Thank you! Luckily, I have a back-up copy of my website. Now, I just need to get it moved to another hosting company and try and get my e-mail up and running as soon as possible.

Has anyone been able to verify that SF is definitely gone?]]> http://www.dslreports.com/forum/remark,20328541 Sun, 13 Apr 2008 19:11:55 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328535 wanderedinn : Who is your domain registered with? You can get webspace with another provider and have your domain pointed there.]]> http://www.dslreports.com/forum/remark,20328535 Sun, 13 Apr 2008 19:10:55 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328517 chuckgo : If you are like me and have been with SF since 2002 you likely have the NEC DUO ADSL router

I put copies of the manuals here
»chuckgo.com/DuoGS-R250S/]]> http://www.dslreports.com/forum/remark,20328517 Sun, 13 Apr 2008 19:05:06 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328449 gtdriski :

said by LawyerMom :

Speed Factory hosted my website and my e-mail for my home-based law practice. I'm not a "techie." How can I get my e-mail and how can I get my website back up and running? And, I just returned from vacation. Did all of this start on Friday? Thanks!!!

LawyerMom,

I am an Internet Consultant and help businesses with their websites and other internet related services. I have used Speedfactory as my ISP for years, but am very concerned that they may not be back. I know you don't want to hear this, but if they are down for good, you will probably not be able to get a copy of your Website or your back Emails. Even if they come back, this outage is inexcusable and even though I have already liked Speedfactory, I will probably change my ISP. If they come back, I would recommend that you get a backup copy of your website from them, and think about moving your website and Email to another hosting company. Any reliiable hosting company could help you with the move. All hosting companies have outages, but this is unreasonable.

Gary Driskill]]> http://www.dslreports.com/forum/remark,20328449 Sun, 13 Apr 2008 18:48:17 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328363 anon : Speed Factory hosted my website and my e-mail for my home-based law practice. I'm not a "techie." How can I get my e-mail and how can I get my website back up and running? And, I just returned from vacation. Did all of this start on Friday? Thanks!!!]]> http://www.dslreports.com/forum/remark,20328363 Sun, 13 Apr 2008 18:24:07 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328345 anon : Thanks for the password but I think I need the SF username and password. They changed it from the default, which I am glad about.]]> http://www.dslreports.com/forum/remark,20328345 Sun, 13 Apr 2008 18:18:40 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20328333 kfomgio : Thanks for the photos. This is absolutely unacceptable. As I mentioned in my previous post, I ordered a Wireless Box with static IP from Cyberonic »Wireless Box with Static IP and I received the package yesterday. I tried it to get my VPN working, and it did work. That was a quick solution for our store's credit card processing and monitoring. I hope we will find out tomorrow what is going on with Speedfactory. I always thought going with small companies like Speedfactory would be beneficial and better service, I guess I was wrong.]]> http://www.dslreports.com/forum/remark,20328333 Sun, 13 Apr 2008 18:09:27 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20327932 anon : Thanks, I just have email with SF but I think I can access by dial up modem. Does anyone have the local Atlanta area dial up numbers, please?
Thanks.]]> http://www.dslreports.com/forum/remark,20327932 Sun, 13 Apr 2008 16:25:13 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20327795 anon : So to get your mail, do you just use Outlook or what process?]]> http://www.dslreports.com/forum/remark,20327795 Sun, 13 Apr 2008 16:22:06 EDT Re: Photos from Speed Factory http://www.dslreports.com/forum/remark,20327847 Ataru : Thanks for the photos. Someone ought to interview the folks milling around outside and put together a press release for the AJC, since that's looking like the only way to get information to the world at large at the moment.]]> http://www.dslreports.com/forum/remark,20327847 Sun, 13 Apr 2008 16:01:50 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20327633 anon : I was up and running this morning with net2atlanta.
Very good response and the link speed and latency is very good.
I decided to go with them because of their local and upstream redundancy, plus their length of time in business.]]> http://www.dslreports.com/forum/remark,20327633 Sun, 13 Apr 2008 15:03:57 EDT Photos from Speed Factory http://www.dslreports.com/forum/remark,20327577 anon : Here's a few photos from Speed Factory's office, for those who have never seen it...

]]> http://www.dslreports.com/forum/remark,20327577 Sun, 13 Apr 2008 14:57:16 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20327584 anon : The way to access the Speed Factory mail server is to connect to your Speedfactory DSL line/modem like you did when Speed Factory was up and running. You won't be able to surf the internet but you should find you can download your e-mail.

in other words, you have to connect to Speed factory from the "inside", not through an outside internet connection. If you use any service to connect to the internet other than Speed Factory, you will receive time out messages.

Hope you can get your mail. ]]> http://www.dslreports.com/forum/remark,20327584 Sun, 13 Apr 2008 14:51:43 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20327559 anon : Hawking default user & pass.

admin
hawkingtech]]> http://www.dslreports.com/forum/remark,20327559 Sun, 13 Apr 2008 14:46:58 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20327535 anon : Please let me know what to do with the IP addresses to recover my mail. They just time out in a browser or email program.]]> http://www.dslreports.com/forum/remark,20327535 Sun, 13 Apr 2008 14:37:02 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20327447 anon : smtp.speedfactory.net 66.23.216.219
pop3.speedfactory.net 66.23.216.219

www.speedfactory.net 66.23.216.208]]> http://www.dslreports.com/forum/remark,20327447 Sun, 13 Apr 2008 14:13:45 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20327385 anon : It is it possible to get the email from SP? Will someone please put up the procedure? I'm just a home user and the normal methods do not work.
Thanks.]]> http://www.dslreports.com/forum/remark,20327385 Sun, 13 Apr 2008 13:57:29 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20327382 anon : Yes...please post the IP of the SF mailserver. Myself, and my wife use just their email services, and have had to switch to my hosting for email now. ]]> http://www.dslreports.com/forum/remark,20327382 Sun, 13 Apr 2008 13:57:23 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20327263 anon : There's a steady stream of people stopping by Speed Factory's office on Shallowford. I stayed for about an hour talking to Milton from net2Atlanta.

A few reminders for everyone else:

1) While you are still connected to Speed Factory's network, download all of your mail

2) If you are using their web service or colocating, download your data as soon as possible so you can host somewhere else.

Who knows how long you'll be able to connect to their network from your DSL lines.

Also, if anyone can post the IP address for their mail servers, etc. it might be helpful to others if their DNS times out or goes down. I host my own mail with another company, so I don't know SF's addresses.

Good luck to all!]]> http://www.dslreports.com/forum/remark,20327263 Sun, 13 Apr 2008 13:28:32 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20327236 anon : Just turned on my service from net2atlanta.com. I met Milton at Speed Factory's office and picked up my new router. I ordered yesterday at 3pm and it was alive already last night.

I've only been using it for a few minutes, but the network latency is 15-20% better than Speed Factory. The downlink is almost exactly the same. The uplink is better. I'm getting exactly what I was promised. I'm also miles from the CO. Earthlink and SpeakEasy would not provision me at all!]]> http://www.dslreports.com/forum/remark,20327236 Sun, 13 Apr 2008 13:22:00 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20327142 abraxis : nobiz: Your right! Thanks for the debug. We'll get right on that.

Eric]]> http://www.dslreports.com/forum/remark,20327142 Sun, 13 Apr 2008 13:00:55 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20327078 anon : Eric, you "might" want to have SSL turned on, on your signup and credit card pages...]]> http://www.dslreports.com/forum/remark,20327078 Sun, 13 Apr 2008 12:45:14 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20326905 abraxis : Just about any dsl modem in the atlanta market can be used with any provider, provided that you have configurable access to the device. (vci, vpi, ppo* auth setup, wan ip, etc.) A factory reset and new configuration setup typically works best for a provider change.

As far as the password for the hawking device, depending on your model, you should be able to find and download the manual here: »www.retrevo.com

Good luck to all that is having to go though this process...
If I or we (Abraxis) can be of any assistance, please feel free to call or email.

Eric
eric.hoskins@abraxis.com
Abraxis Networks
770-729-9699 x5510
--
Abraxis Networks
Complete Internet Solutions
770-729-9699
SpeedFactory User Specials]]> http://www.dslreports.com/forum/remark,20326905 Sun, 13 Apr 2008 11:57:47 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20326463 anon : Good question....can anyone list the username and passcode for the Hawking device? I think you can reuse the device for the ANex connection.

UGA]]> http://www.dslreports.com/forum/remark,20326463 Sun, 13 Apr 2008 10:04:18 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20326314 anon : On the off chance (46 hours into the outage) that anybody still at SF cares or is watching this "official" notice site: some of us are business customers and will take a few days (costing me money and oppotunities) to switch assuming that I'm actually in the state...which I'm not.

For the record, other than the billing fiascos previously mentioned, I've been happy over the last 3+ years with the service.]]> http://www.dslreports.com/forum/remark,20326314 Sun, 13 Apr 2008 08:54:04 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20326141 anon : I am a SP customer in Florida. Has there been any reportings in the Georgia newspapers or on TV news. It seems this would be news worthy for a news investigator. I like(d) SP so it would be nice to know the actual facts of their probable demise.]]> http://www.dslreports.com/forum/remark,20326141 Sun, 13 Apr 2008 07:12:27 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20326131 krushgroove3 : My credit card was hit on the 10th. The email statement that arrived early the morning of the 11th stated that service was for the next period (rather than the previous period).

I've called my credit card company and disputed the charges. If there were a fax number that worked, a website that worked, or voice numbers that worked, I would be able to formally cancel service.

If, presumably, they do arise from the ashes, I'll give formal notification then and will state that my cancellation was effective the day they locked the doors in Atlanta.]]> http://www.dslreports.com/forum/remark,20326131 Sun, 13 Apr 2008 07:06:55 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20325881 anon : Talk about late to the party... I didn't even notice the outage until very late last night, and didn't feel inclined to investigate at the time. Guess on the bright (lol) side, at least it's immediately clear that SF is really mortally wounded or dead at this point. Thank god for DSL reports and Verizon mobile broadband, or I would still be completely clueless. Just got off the phone with AtNex sales at *two in the morning*, can't say enough how impressed I am to have closed the deal at this ungodly hour. I heartily echo the sentiments of previous posters, these folks seem fantastic, although the SF refugee tide has them backed up to possibly Wednesday at this point.

So ye olde credit card statement shows that SF billed me last on April 7th - is that for the previous month of service, or should I dispute that charge? What are y'all's recommendations for legally canceling SF service when no one's home?]]> http://www.dslreports.com/forum/remark,20325881 Sun, 13 Apr 2008 02:32:05 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20325857 teradude : thanx to all for the info and alternatives

I joined just to say that I, like probably scores if not hundreds of others, have read what is happening HERE. If not for this site I and many others would be frustrated and clueless. I lurked and watched the progress, the fake posts from the 'speedfactory' employee yeah-right, and the ntwk snooping and financial snooping of SF's demise. Thank you to all.
I was a SF user since April 1, 2005 and suffered 2 other outages [and I'm just a home user] in past 6 months. Heaven only knows how many others occurred that I wasn't online to experience. I too liked supporting a local company and ignoring the Big Boys.
I have joined Atlantic Nexus as of 11:40pm Sat. and yes there was Chris there alive and willing to sign me up. We are having trouble reprogramming my Hawking HAR11 modem router with new id/pwd. If anyone cares to post that info, thank you in advance. If Atnex can't get the procedure from Hawking on Monday morning, I guess I will have to purchase a new router.

Anyway I went with Atlantic Nexus since they had great customer svc, quick response, and you all raved about them. Abraxis seemed to be a bit pricey, www.net2atlanta.com seems to be for business users only, and I did not investigate www.negia.net (Northeast Georgia Internet out of Athens)or www.snappydsl.net out of Florida.

Because I didn't act quickly, I have to wait til Tue. afternoon or Wed. morning for ATT/bellsouth to process the order from ATnex. Fortunately I have a laptop w/wireless capability in addition to the now-down desktop pc, and I am boosting a neighbor's unsecure wireless. Shame on me.
Thanx again for all the news here; I had to tell the friend who got me into SF 3 years ago, what was going on. He has no other ISP and is dead in the water.

As far as refunds go, I'm going to contact my Visa company Monday [not open now since they are part of a smaller credit union] and see if I can get refund on last payment of April 2 or so -- company closed in bad-faith, and block any attempted auto-payments that SpeedFactory might attempt in a last gasp effort to get some revenue.]]> http://www.dslreports.com/forum/remark,20325857 Sun, 13 Apr 2008 02:21:04 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20325466 justageek : I'd be reeeeeeeeeeeeally willing to say that SF is dead. Atlantus Nexus kinda helped confirm that fact. But the great factor is that at 11:43PM there was someone there from sales to take my order.

I used to be SF's biggest fan, but now that they've pulled this, I'm joining in the tolling of the death bell.

Atlantic Nexus seems reeeeeeeeeeeal nice and they seem to have their act together. I'll do the whole wait and see thing though before putting a seal of approval.]]> http://www.dslreports.com/forum/remark,20325466 Sat, 12 Apr 2008 23:47:07 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20325394 anon : :mad: I have sent something to Clark Howard asking what to do since I still have a contract with them that is not up until October. I can't believe they have let us down like this. This is really hurting me since I run my own Exchange Server and Web Server.]]> http://www.dslreports.com/forum/remark,20325394 Sat, 12 Apr 2008 23:29:29 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20325330 anon : Has anyone reported this problem to AJC, Fox News or CNN? It would be interesting to see what the media can find out.]]> http://www.dslreports.com/forum/remark,20325330 Sat, 12 Apr 2008 23:15:30 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20325059 anon : Regarding the body getting cold...

Bankruptcies are bad news. They happen fast, often less than two business days.

Consider also that if Speed Factory got bought quickly by someone who has cash and knows what they are doing, your circuits could all be on-line by now.

Reminds me of some guy who registered hotmail.com when Microsoft forgot to renew it (years ago before the holding period on expired domains). He nicely pointed it back to Microsoft so people could check their mail.]]> http://www.dslreports.com/forum/remark,20325059 Sat, 12 Apr 2008 22:06:41 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20325051 anon : Doubt is wil help but I left a message for Robert Ford the CEO of NextPhase Wireless (parent company of Speed Factory). Like to also? Dial thier number (714)765-0010, punch in 3016 for the extension. Hurry though his mail box is likely going to fill fast.]]> http://www.dslreports.com/forum/remark,20325051 Sat, 12 Apr 2008 22:05:44 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20325028 anon : Hi all.

This morning I filed out the contact form at »www.net2atlanta.com/ to switch from Speed Factory, after waiting far too long hoping they'd come back online.

About 5 minutes after I hit submit, Milt from Net2Atlanta called me. We worked through all my needs, and he submitted a change order into whoever it is that controls those things.

Throughout the day, Milt called me several times to advise me of the progress, and was able to get the Powers That Be to push up my switch over from Monday to today.

So, I've gone from being a dead in the water Speed Factory customer to a brand new customer of Net2Atlanta, and I'm thrilled to say I'm back online less than 12 hours after I called them to sign up.

Obviously, I've only been using their service for about 10 minutes, but their customer service has been awesome, and I can't say enough good things about them.]]> http://www.dslreports.com/forum/remark,20325028 Sat, 12 Apr 2008 21:59:51 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20324892 anon : Well, I also drove by the office as I'm only 5 minutes from them. I can confirm the hand-written note on the glass door telling people to call their CA office (with the same circuits busy message).

However, one thing I did see on the door on the OUTSIDE was a note from someone from Net2Atlanta stating that they would be glad to buy all of SF's assets. I find that pretty sleezy from Net2Atlanta. Not even waiting for the body to be cold yet.

I (like most everyone here) have switched to AtNex and hope to be up by Monday.]]> http://www.dslreports.com/forum/remark,20324892 Sat, 12 Apr 2008 21:34:15 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20324806 scary812 : WOW! ATNEX called me back!!! :) As stated this might be a miracle on a saturday, I ordered service at 8:am today and got provisioned around 6:pm..

Configed router with PPOE info and had DNS issues, called ATNEX problem was on my end with windows holding old DNS info from SF. Whats sad is I am a Tech..I should done that!

Thumbs all the way ATNEX.

Just a word to the wise, these guys signed a ton of SF refugees like us today. They told me they signed up today what they do in 6 months. So provisioning is on Bellsouth/att. Just be patient with them.

AWSOME JOB ATNEX! you earned my business and recomedation to others.

Obviously this post is from my new ATNEX line.]]> http://www.dslreports.com/forum/remark,20324806 Sat, 12 Apr 2008 21:14:20 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20324687 scary812 : Thumbs up to ATNEX ordered service 8:am and just got provisioned today, right now working out minor issues. cant surf but I can communicate in ventrilo. Thought it was a a DNS issue, and its not. Just waiting to see if ATNEX calls back.]]> http://www.dslreports.com/forum/remark,20324687 Sat, 12 Apr 2008 20:48:34 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20324678 anon : Regarding contracts:

1) Yes, people get sued all the time for less than $10k. There's a whole "small claims" court system for that :). What frequently happens is that the "debt" gets sold to a debt collection agency who calls you and harasses you. You stand up for your rights and they sell it to another hapless collector. Eventually, you get sued by someone who figured out how to use Mail Merge to fill out lawsuit forms. You stand up for yourself again and they dismiss the case, but it's on public record that you got sued. My case was for only $835 on a credit card I never applied for (identity theft). In retrospect, it would have been worth my $835 to just pay it, but that would be missing the point ($8,000 in legal fees later, I won the case and started appearing as a witness for other people in my "batch" of bad debt.)

2) They have bigger problems than suing us right now :) They need money to do that.

3) As I see it, they disconnected me. They're the ones in violation of the contract. They should just take the black eye of cancellations and be happy that we're not talking about a class action lawsuit against them.

4) Instead of a class action suit, what will probably happen is that everyone will complain to their bank and request a "charge back" of the fees charged. Speed Factory will get a stack of complaints and their bank will probably suspend their processing account, thus cutting off cashflow. In addition to taking your monthly fee back, Visa/Mastercard will fine them something like $35 per transaction. If they charge you again, just do another charge back and they'll get another fine. Of course, with no cash to pay people to respond to the charge back complaints, they'll loose by default.

That's the way I see it shaking out.

My line is already being provisioned for a new provider, so I don't see how Speed Factory will be providing service if they ever come back up. We just passed our 2nd "8pm," so I'm not sure which one they were talking about.

I can't think of any ISPs that have gone down 48 hours and survived. Can anyone else?]]> http://www.dslreports.com/forum/remark,20324678 Sat, 12 Apr 2008 20:47:01 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20324656 anon : I appreciate it]]> http://www.dslreports.com/forum/remark,20324656 Sat, 12 Apr 2008 20:39:45 EDT Speedfactory --- Where are you? Anybody out there? http://www.dslreports.com/forum/remark,20324632 anon : Well, we're running into the second day of outage with Speedfactory and their parent company, NextPhase Wireless. And no announcement from the companies.

The recap is that when calling any numbers that are given for either company, one receives the reply that "all circuits are busy,' with the exception of selecting "1" to get sales when calling Nextphase (you receive a recording to leave a message for the sales person).

There are no postings o the Internet or service announcements on the phone from either company.

I can ping speedfactory's DNS servers and get their webpage that's on them (their sales splash pages).

I know there are a lot of imposters out there who will post under an assumed name, so can you do something that we can see that is from you? Like posting a page and a phone message with an explanation and an ETA for restoring service if there is one? Your courtesy would be appreciated and your silence is very bad for business.

Regards,
Moishe ]]> http://www.dslreports.com/forum/remark,20324632 Sat, 12 Apr 2008 20:34:48 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20324627 anon : Speed Factory's address (from domain name whois) is:

Administrative Contact, Technical Contact:
Administrator, DNS godaddy@robertford.us
Speed Factory Inc.
4343 Shallowford Rd
Suite B-2
Marietta, GA 30062
US
(770) 261-7200 fax: (770) 261-7295

I was there yesterday and it appears to still be their office. The power was on, no one was home, and there was a handwritten note in the window on the door.]]> http://www.dslreports.com/forum/remark,20324627 Sat, 12 Apr 2008 20:34:09 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20324594 anon : Any contract can be challenged and declared unenforceable under a basis of misrepresentation or failure to deliver.

If I was in a contract with SF, I would just switch and stop paying, and refuse to pay, and if they do charges to the CC, just file chargebacks with the reason being failure to deliver service and tell your bank the charges are not authorized.

I'm not sure the legality of it, but it's not likely they will take you to court over any amount less than $10k because the legal fees will cost them that much, and their situation is pretty much indefensible.

A case can actually be made that SF is failing to live up to it's end of the bargain, and should they come back online, they may actually face from issues related to customer lost revenue and failing to live up to their side of agreements.

In short - as long as you are a hard ass, I definitely wouldn't worry about any contract at this point ... this is a 34 hour outage as of right now with no substantial communication from the company.]]> http://www.dslreports.com/forum/remark,20324594 Sat, 12 Apr 2008 20:28:30 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20324486 anon : I signed a one year contract that has like $175 early disconnect fee plus all the monthly fees up until the contract is out. ]]> http://www.dslreports.com/forum/remark,20324486 Sat, 12 Apr 2008 19:57:57 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20324470 anon : Would someone please post the mailing address of Speed Factory. I need to send them a letter canceling my internet....signed up with Atnex today. Since their site is down, I google'd for an address and got the Shallowford Road address, but with no suite number....I thought there was a suite number.

It's pretty damn ridiculous that I (along with others) had to go to Broadband Reports to find out what the hell is going on over at Speed Factory -- so rude and unprofessional. I've been with them since 2003. ]]> http://www.dslreports.com/forum/remark,20324470 Sat, 12 Apr 2008 19:55:00 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20324440 anon : I would suspect by now that SF would be in default on any contract that they have made with their customers. With an outage this long and no communications from them other than what we've heard in the group I suspect your contract is worthless and can not be upheld.

I just switch to AtNext(sp?) and I talked to the rep about the situation. He said they have been very busy switching customers over. The minute he hangs up the phone he gets another. It took 5 minutes to do the transaction. Hopefully it will take 5 minutes to do the switch over. I confirmed with him that all I need to do is change login info in my Linux router and reboot. Hopefully I'll be in great shape.

Our office also has SF. Luckily I moved all critical servers to edeltacom two years ago. We've decided to take the office to AT&T. We've learned about us keeping the same provider...

Chris]]> http://www.dslreports.com/forum/remark,20324440 Sat, 12 Apr 2008 19:48:48 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20324438 anon : Ha ha ha... you are kidding? I was a netbank guy also.

This is a double whammy for me also, LOL.

With respect to the contract, how are you out of money? Did you pay a bunch of money upfront or buy some hardware or something? If you bought hardware and it was Cisco, just e-Bay it, you'll get a decent price.]]> http://www.dslreports.com/forum/remark,20324438 Sat, 12 Apr 2008 19:47:53 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20324353 anon : The problem for me is I am under contract and if they aren't closed and will be back up and I go with someone else I am out a ton of cash...guess I have to wait. The real bummer is I am reading this while on vacation. The last vacation I took, my bank Netbank went under. Guess I should never go on vacation. ]]> http://www.dslreports.com/forum/remark,20324353 Sat, 12 Apr 2008 19:28:26 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20324094 BTM : I just switched to Atnex as well. I'm just glad that I can still stick with a local ISP for a reasonable price. SF was good while they lasted. Unlike a lot of folks, in the years that I've used them, I could probably count the outages that had any real impact on me on one hand. Shame about the presumed poor financial situation...]]> http://www.dslreports.com/forum/remark,20324094 Sat, 12 Apr 2008 18:15:34 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20323931 anon : Just jumped to ATNEX. I went a visited the office as well and saw the signs. I've been an SF customer for a long time and I hate to see what happened. NP ran it into the ground. I certainly wish I had seen this coming, but it's not something you think about.]]> http://www.dslreports.com/forum/remark,20323931 Sat, 12 Apr 2008 17:27:01 EDT Re: "Offiicial" cached Google notification of Speedfactory Closi http://www.dslreports.com/forum/remark,20323927 chuckgo : Only because I am sitting in the office rather than at home while waiting on data loading to production...

Normally would not do this ..

The use of the word closed taken in context below indicates completion of a purchase in 2006
I would have used "Acquisition" rather then purchase but did not want to confuse…

ANAHEIM, CA -- April 12, 2006 -- NextPhase Wireless (OTCBB: NXPW - News), a next-generation connectivity company that specializes in integrated Internet, voice and data communication solutions, today announced that it has closed the acquisition of Atlanta-based SpeedFactory announced in a release dated March 29th, 2006]]> http://www.dslreports.com/forum/remark,20323927 Sat, 12 Apr 2008 17:25:45 EDT "Offiicial" cached Google notification of Speedfactory Closing http://www.dslreports.com/forum/remark,20323785 anon : It looks like the "parent company" website www.npwireless.com is also down as well.....

When I did a lookup on Google for "speedfactory closed" it pulled up a cached version of the official closing report for SpeedFactory. Since the npwireless page was down I had to pull up the text only cached version....

See you later SpeedFactory compadres...

Here it is - Google it yourself if you don't believe me:

"NextPhase Closes SpeedFactory Acquisition"

Company Expects $2 Million Increase in Annual Revenues as It Further Expands Portfolio and Reach With Acquisition of Leading Regional Business-Class ISP

ANAHEIM, CA -- April 12, 2006 -- NextPhase Wireless (OTCBB: NXPW - News), a next-generation connectivity company that specializes in integrated Internet, voice and data communication solutions, today announced that it has closed the acquisition of Atlanta-based SpeedFactory announced in a release dated March 29th, 2006.

As stated in an 8-K filing on April 11, 2006, SpeedFactory, Inc., a wholly owned subsidiary of NextPhase Wireless, Inc., acquired all of Synkronus, Inc.'s assets, excluding cash, pursuant to an Asset Purchase Agreement dated March 29, 2006 between SpeedFactory and Synkronus. The assets acquired by SpeedFactory comprise Synkronus' Internet service and connectivity business operated by Synkronus under the name "SpeedFactory." SpeedFactory paid $1,500,000 in cash for the assets at closing and did not assume any pre-closing liabilities from Synkronus.
CUSTOMER BASE GROWS BY 1100%

"SpeedFactory is a highly respected ISP, providing business-class DSL services to customers in Atlanta and the fast growing South-East region since 1998," said Robert Ford, NextPhase's President and CEO. "Together, we now provide a broad range of connectivity services to over 2500 customers in two of the fastest-growing regions of the country; Southern California and the South-East," added Ford.
REVENUE RUN RATE INCREASES TO $3.5M

Not only will the acquisition immediately add to our revenue and cash flow per share, it further strengthens our market-leading portfolio of connectivity products and services, and extends our geographic reach," said Ford. "With the contribution of the SpeedFactory acquisition starting in the first quarter of fiscal year 2007, we're now profitable and expect to see positive operating cash flow and much improved margins once the full integration is completed," added Ford.
COMPREHENSIVE PORTFOLIO OF CONNECTIVITY SOLUTIONS

In recent weeks, NextPhase has added Business-Class Digital Subscriber Line (DSL) services to its broad portfolio of connectivity solutions; announced the nationwide wireless 'last mile' capabilities of NextNode Virtual Networks™; signed a Letter of Intent with Onasi, Inc. (OnSat) to form a joint venture to provide integrated connectivity solutions, using satellite backhaul and wireless 'last mile' technologies, to rural US markets and developing markets internationally; signed an agreement with Communication Technology Services (CTS) for the nationwide provision of broadband connectivity installation and technical support services.

"This acquisition, together with our other recent announcements shows that we're committed to building a world-class, full-service connectivity company. Through our broad range of products and services, we now have the ability to deliver flexible, scalable, reliable and cost-effective connectivity solutions to business customers anywhere in North America, and to developing markets outside the US. Whether customers are located in established metropolitan areas, developing regions where growth is outpacing the infrastructure build-out or in rural communities, we're now able to deliver solutions that can adapt and evolve to their changing customer needs," added Ford.

About NextPhase Wireless, Inc.

NextPhase Wireless is a next-generation connectivity company that specializes in delivering integrated Internet, voice and data communication solutions to its customers. The Company designs, deploys and operates its own wireless networks and also provides wireless technology solutions to businesses and municipalities. The Company is an active member of the WiMAX Forum ™ and the Wireless Communications Association International (WCA). Leveraging its full-service capabilities and world-class infrastructure, NextPhase Wireless offers a comprehensive portfolio of broadband solutions that meet customers' needs today, and can anticipate and grow to meet their needs of tomorrow.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risks and uncertainties. Actual results may differ materially from the results predicted and reported results should not be considered an indication of future performance. In addition to the factors discussed in the filings with the Securities and Exchange Commission, among the other factors that could cause actual results to differ materially are the following: The ability to successfully integrate SpeedFactory's operations into ours; the ability to retain SpeedFactory's customers; risks that revenues generated by SpeedFactory will decline from prior years' levels; adverse changes in the business conditions and the general economy; competitive factors, such as rival companies' pricing and marketing efforts; availability of third-party material products at reasonable prices; the financial condition of the customer; risks of obsolescence due to shifts in market demand; and litigation involving product liabilities and consumer issues. NextPhase Wireless Inc. cautions readers not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. NextPhase Wireless Inc. expressly disclaims any obligations or undertaking to release publicly any updates or revisions to any such statements to reflect any change in the company's expectations or any change in events, conditions or circumstances on which any such statement is based.
Contact:

NextPhase Wireless, Inc.
Robert Ford
800-748-5548

rford@npwireless.com]]> http://www.dslreports.com/forum/remark,20323785 Sat, 12 Apr 2008 16:51:24 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20323638 anon : I'm a ex employee also. And I can say that its all about money, and the writing has been on the wall for a long time.

As ciscokidccna stated. The merger changed everything and the local atl techs tried to maintain but its hard with no resources from the powers that be. At this point the people who kept everything together are all GONE. That's right, all the major techs are gone. So B____ no need to call anybody out, no one will be contacting you for assistance. Hopefully, everyone is in a better position and good luck on all future endeavors.

I also want to say that I really believed in SF and loved what we stood for when I first joined a long time ago and we were still a small company. I'm sorry that service declined and so many problems arose. Good luck to all the (ex)customers that believed in us to begin with. All good things must end. So good luck with your new internet choices.]]> http://www.dslreports.com/forum/remark,20323638 Sat, 12 Apr 2008 16:14:24 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20323612 chuckgo : »biz.yahoo.com/e/071121/nphs.ob10qsb_a.html

The accompanying financial statements have been prepared in conformity with accounting principles generally accepted in the United States of America, which contemplate continuation of the Company as a going concern. While the Company now has an established source of revenue, it has experienced net losses of $9,843,541 since inception. The Company has a working capital deficit of $4,695,147 at September 30, 2007. These factors raise substantial doubt about the Company's ability to continue as a going concern. Without realization of additional capital, it would be unlikely for the Company to continue as a going concern. These unaudited condensed consolidated financial statements do not include any adjustments relating to the recoverability and classification of recorded asset amounts, or amounts and classification of liabilities that might result from this uncertainty. ]]> http://www.dslreports.com/forum/remark,20323612 Sat, 12 Apr 2008 16:08:57 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20323608 anon : Been with SF for 6 years. Just jumped to AtNex. Saved $10/mo too. Should be up Monday.
If SF is not out of business now, they will be soon when they feel the effect of everyone leaving.]]> http://www.dslreports.com/forum/remark,20323608 Sat, 12 Apr 2008 16:08:14 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20323569 Faisal : FYI,
If you all are looking for options and choices, there are two additional DSL providers also serving the Atlanta Area.

www.negia.net (Northeast Georgia Internet out of Athens)

and

www.snappydsl.net (SnappyDSL.net out of Miami)
Snappy is one of the very few who also work with the IFTL/PC Data system.

Faisal]]> http://www.dslreports.com/forum/remark,20323569 Sat, 12 Apr 2008 15:58:59 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20323507 chuckgo : Chalk up Yet another one for AtNex

15:42 ET
»www.speedfactory.net/
The page you are looking for is currently unavailable]]> http://www.dslreports.com/forum/remark,20323507 Sat, 12 Apr 2008 15:42:41 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20323339 DanRendrag : Chalk up another one for AtNex - I just got off the phone with them. Hopefully all will go smooth & we'll be back up on Monday. I hope they email me the new confing info & my IP's by tomorrow so I can have everythig ready to go when it lights-up!

SpeedFactory (and crew) were great before the buy out but the last year or so the connection seemed a little flaky at times.]]> http://www.dslreports.com/forum/remark,20323339 Sat, 12 Apr 2008 14:58:51 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20323286 anon : Don't bother with comcast, just go to Atnex (no I don't work for them, but they have been great).

It's a straight switchover, don't even need no new equipment and they know what they are doing.]]> http://www.dslreports.com/forum/remark,20323286 Sat, 12 Apr 2008 14:45:08 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20323104 staijo : ahhhh the joys of Charter.....

The tech was early! Amazing, but like all things Charter, it did not take long for it to go south....

First thing his paper work is All WRONG.

Then he wisely looks at the situation.

The old cable that is still in place, but unused, was not grounded. So he looks around, the only ground is on the other side of the house, so he needs to run the cable over there...

Ok, that is the same side of the house the cable modem needs to go to... But he needs RJ11 cable for that and guess what? He does not have any. He calls dispatch and none of the other charter techs working that day have the cable either...

Naturally, when my wife called in the order she was told, "The Technician would have all the tools & modems he needs..."

A call back to Charter and the supervisor looks in to it.

A miricle happens, the charter supervisor ACTUALLY calls me back n a timely manner!

The dispatcher told the supervisor I would need to provide a ground. WTF? I mean, I can run up to HD and get a ground pole, but Isn't that part of the install? Even If I provide a ground, we are gonna run sub standard cable?

The supervisor is going to look into it and call me back in 30 min. I told her if she did, it would be a first for charter. But to be fair, she actually does seem to be trying...

And I trust the 1st tech. He seemed to not want to do something to get himself in hot water... And to actually provide the service correctly...

Told them if it does not happen today, it ain't happening...]]> http://www.dslreports.com/forum/remark,20323104 Sat, 12 Apr 2008 13:56:39 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20323083 anon : A reliable source at PAETEC (formerly US LEC), their (only) upstream provider, told me that PAETEC disconnected them for nonpayment of $64k. Couple that with the note on the door and their SEC filings, and I think you will realize that this is the end. Another company may buy their assets and what is left of the customer base, but I am switching to AtNex. They answered the phone at 11pm, are less expensive for the same service, and were very helpful on the phone. With luck, I'll have service no later than Monday or Tuesday.

I think the person claiming to be a Speed Factory staff member is an imposter:
1.) Speed Factory is 2 words (not one)
2.) He hasn't given any specific information
3.) Speed Factory is small, but they weren't all "at the data center" "working like crazy" because it's not a technical problem.

I'm gone, so if someone is buying their customer base it won't include me.]]> http://www.dslreports.com/forum/remark,20323083 Sat, 12 Apr 2008 13:50:38 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20322862 anon : I had 2 DSL accounts with them and since Fri 11AM been trying to get some answers, so I switched to ATNEX just now for both accounts, got my PPOE info and hope to be online by Monday. 3.5mb with Static ip, Open port and reverse DNS for 44.99]]> http://www.dslreports.com/forum/remark,20322862 Sat, 12 Apr 2008 12:49:07 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20322585 anon : Well, I'm sorry to hear about all this. I have also been a longtime SpeedFactory user and noticed the decline after the past couple of years (since the merger). I just ordered atnex and will back up and running by monday (if not sooner).]]> http://www.dslreports.com/forum/remark,20322585 Sat, 12 Apr 2008 11:44:44 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20322343 scary812 : Doesnt really matter this is the end of SF. I am omw to put a note somewhere to cancel my service....]]> http://www.dslreports.com/forum/remark,20322343 Sat, 12 Apr 2008 10:41:21 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20322319 CiscoKidCCNA : After we/they were bought out by Next Phase Wireless two years ago, things started changing. The new management wanted to spend as little as possible (which is not always a bad thing), and was reluctant to spend money on even needed things. Sometimes they tried being a little too frugal, I have to note that not being frugal enough has also broken more than one company.

Anyway, if you are out there Drew and the problem is one of the core routers, I may be able to help do some consulting. I would need to have some type of net connection available in case I got paged for my primary job (I'm on call this week).

You know who I am and can call the home phone number or email me at (firstname)@(lastname).us]]> http://www.dslreports.com/forum/remark,20322319 Sat, 12 Apr 2008 10:35:09 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20322017 Orsino : What we're seeing may be nothing more than the blackholing that's inevitable with a single-homed provider. Speedfactory has all their eggs in one basket, with their only DNS servers residing on their own IP block. If they are having a major hardware outage, that could explain the complete lack of BGP information for their IP range. USLEC does not own the range, and so they are not originating any routing for it. Standard null-routing is killing the trace:

whois -h whois.networksolutions.com speedfactory.net
Domain servers in listed order:

NS.SPEEDFACTORY.NET 66.23.217.98
NS2.SPEEDFACTORY.NET 66.23.208.142

whois -h whois.arin.net 66.23.217.98
SpeedFactory SPEEDF (NET-66-23-192-0-1) 66.23.192.0 - 66.23.239.255
Speed Factory SPEED-FACTORY-WAN-BIRMINGHAM (NET-66-23-217-96-1) 66.23.217.96 - 66.23.217.127

telnet route-views.routeviews.org
Trying 128.223.51.103...
Connected to route-views.routeviews.org.
Username: rviews
route-views.oregon-ix.net>sh ip bgp 66.23.192.0
% Network not in table
route-views.oregon-ix.net>sh ip bgp 66.23.239.255
% Network not in table
route-views.oregon-ix.net>sh ip bgp 66.23.217.96
% Network not in table
route-views.oregon-ix.net>sh ip bgp 66.23.217.127
% Network not in table

traceroute from www.net.berkeley.edu to 66.23.217.98

1 g6-48.inr-211-srb.Berkeley.EDU (128.32.206.3) 0.346 ms 0.278 ms 0.327 ms
2 t2-2.inr-202-reccev.Berkeley.EDU (128.32.255.42) 0.304 ms 0.337 ms 1.581 ms
3 ge-1-3-0.inr-004-reccev.Berkeley.EDU (128.32.0.49) 0.559 ms 0.467 ms 0.454 ms
4 * * *
5 * * *
6 * * *

What's inexcusable and highly suspicious is the "all circuits are busy" message we're getting when we try to call. The sign on the door makes no attempt to explain this, does it? And no status page available at all? Could they not afford some cheap-@$$ hosting elsewhere, and dynamic (or sufficiently-responsive) DNS service to point us to more information? It's ludicrous that we have to drop by the office to find any acknowledgement of the problem. Someone in this thread quoted SF as claiming to have restored a small number of customers already; I just don't see how that could be so, unless they have customers outside the IP range listed above (or in some smaller range I haven't chanced upon). The large address block they own has become invisible to the Internet.

I have to take seriously the allegation of a payment dispute between SF and USLEC. Until yesterday I was very pleased with the DSL service SF provides. Today, I'm afraid we're witnessing the death throes of our favorite ISP.

edit: Tim at ATNex Sales (770-222-4455) confirms they have been flooded with calls since the SF outage began, and are offering me 3Mbps service for less than what SF charges (US$39.99/mo + $5.00 for a static IP) plus the possibility of using my existing equipment! Strike that: my wife just called to say that it's a done deal; we'll reconfigure login/password after reprovisioning Monday or Tuesday. Goodbye, Speedfactory! You were a great service right up until yesterday, but now you don't care enough about this customer to communicate with me.]]> http://www.dslreports.com/forum/remark,20322017 Sat, 12 Apr 2008 10:29:27 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20322277 staijo : yep, I went by and saw the same note. What that says is at least they still have an employee in the Atlanta area

AFAIK, the merietta office is their network hub/data center.

From everything I have seen, they got into a billing dispute with their provider(usually this means they did not pay the bill) and got cut off. They use VOIP for the Marietta office so when the backbone went down, their suport phone number went down.

If you are running an ISP the first 2 things you pay are the power bill and your backbone provider.

Maybe the reason on one was at their office was they did not get paid?

To anyone paying attention, SF has a small staff, these are the same people that have been running the business for years and they have ALWAYS given good customer service. I cannot believe that the local staff has any control over this.

So any update from speed factory?]]> http://www.dslreports.com/forum/remark,20322277 Sat, 12 Apr 2008 10:24:03 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20322054 anon : We just went by the Atlanta Speedfactory office. There is a note written with a black magic marker. The note says they have an outage and call their California Office for details: 714-765-0010

Also, there is another typewritten note from Net2Atlanta offering to buy their assets.

Speedfactory used to be the best in town. I was one of their original customers. Luckily I moved off their DSL service and currently only use them for email . . . should have changed to my own domain email. Hindsight is 20/20.]]> http://www.dslreports.com/forum/remark,20322054 Sat, 12 Apr 2008 10:09:22 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20322050 scary812 : Well I called Nextphase yesterday since they dropped the ball at SF. They promised they would have it back up by 8:pm Friday night. That has come and gone. NO SERVICE

I said I'd wait till Saturday morning, no service. I am done. I just ordered Atnex service. They are trying to get my circuit back up asap. This sucks, I just cannot get over this. I am going to get on my bike and cruise by their offices later....Good luck guys, looks like its time to move on, I've been very paitent with SF over the 4 years I've been there but this takes the cake. I'm outta there.]]> http://www.dslreports.com/forum/remark,20322050 Sat, 12 Apr 2008 09:23:48 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20322049 anon : I noticed several hits on Google refering to the NextPhase balloon note due April 2008 by Speedfactory. Maybe that is the reason they are not answering phones. Too much legal crap to read maybe some lawyer type could clarify details. I am switching to BellSouth (ATT) yuck, since I work from home and attend school online.

RIP speedfactory]]> http://www.dslreports.com/forum/remark,20322049 Sat, 12 Apr 2008 09:23:24 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20321947 staijo : There was a sign on the door explaining the outage and that we are at the Data Center working like crazy to get the service back on line. We are still here working on it.

My apologizes, remember all services go down from time to time.

We try our best not to have this happen, again our apologizes.

Speedfactory Staff

Sorry, this is not true. I went to the office at 12:20 and nothing. This is the shallowford location.

The company next door had not seen you all day.

I really want you to get the service up, I have an install ready at 1 pm today. After that time I will have internet. I would prefer it be with you guys.

But the above statement makes me question that assment.]]> http://www.dslreports.com/forum/remark,20321947 Sat, 12 Apr 2008 08:45:51 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20321931 tootechsys : Anyone out there have a real contact at Speedfactory. I have to assume from this posting that they are gone and I will be getting with my various customers who I have recommended Speedfactory to over the years and suggest alternatives.

It would be nice for a real detailed post from a Speedfactory representative on this. Maybe Robert Ford?]]> http://www.dslreports.com/forum/remark,20321931 Sat, 12 Apr 2008 08:39:57 EDT Speedfactory??? http://www.dslreports.com/forum/remark,20321470 HSchmiller : So, what's the story Speedfactory Staff? I need my DSL back up so I can leave work now. Do you all have an ETR?

I've been a loyal customer since July of 2004 and would expect at least you all to change your tech support line announcement. And if you were going out of business, don't you think a warning would be warranted, as well as the class thing to do, in order that we could have retrieved our data from your servers? Some legit status please. Thank-you.]]> http://www.dslreports.com/forum/remark,20321470 Sat, 12 Apr 2008 01:46:51 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20320997 anon :

There was a sign on the door explaining the outage and that we are at the Data Center working like crazy to get the service back on line. We are still here working on it.

My apologizes, remember all services go down from time to time.

We try our best not to have this happen, again our apologizes.

Speedfactory Staff

Please do not be so ambiguous. Details on failure, backup failure, what is left to do.

Chris]]> http://www.dslreports.com/forum/remark,20320997 Fri, 11 Apr 2008 22:57:55 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20320986 anon : Luckily I have servers in Suwannee and I'm connected via modem. I guess that is better than nothing.

I called the 405 number and a guy by the name of Mark told me that they had a "major hardware failure". I asked about backup hardware and he said "that hardware was no good". My guess is that they lost a core router here and had to have new hardware flown in. Maybe they did not backup the config of the failed unit and are having to build it up from nothing.

I'm a bit disturbed. I'm thinking about going to AtNex since one poster said he could have his switched in 3 days using the existing equipment. I have a G-Duo. I need not be down so if I can get switched in 3 days using what I have I'll be very happy.

I appreciate SF coming into the forum and saying they are working on the problem but we are not lusers here. We are techies and would like to know the DETAILS of what happened and what is happening now.

Chris]]> http://www.dslreports.com/forum/remark,20320986 Fri, 11 Apr 2008 22:54:01 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20320976 anon : There was a sign on the door explaining the outage and that we are at the Data Center working like crazy to get the service back on line. We are still here working on it.

My apologizes, remember all services go down from time to time.

We try our best not to have this happen, again our apologizes.

Speedfactory Staff]]> http://www.dslreports.com/forum/remark,20320976 Fri, 11 Apr 2008 22:51:07 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20320775 anon : Same - I'm switching at AtNex.

I've had a good experience talking with them over the last 2-3 years, I was just waiting for an excuse.

I couldn't believe it but they answered a sales call tonite and are willing to do a modem drop-ship near my house and think they might have me live by Monday!

If you are dropping SF, definitely check them out »www.atlanticnexus.com/.

Don't go AT&T unless you like getting late fees for 24 hour late payments, having them invent charges to put on your credit cards, and, of course, there is that whole NSA thing (and more importantly lying about it).

... and think about that, I called at 10PM tonite, and a guy who knew what he was doing answered and handled the order! That will *NEVER* happen with AT&T and others.

If we don't support the smaller businesses ... it's pretty simple that they will go away and we really won't have any options then.

SF was a great provider until they started doing these financial/buyout things.]]> http://www.dslreports.com/forum/remark,20320775 Fri, 11 Apr 2008 22:07:49 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20320766 CiscoKidCCNA : krushgroove pm me.... I think I met you during an interview last year.]]> http://www.dslreports.com/forum/remark,20320766 Fri, 11 Apr 2008 22:04:52 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20320747 anon : I'll give Bellsouth/AT&T a shot at it - I've not been burned by them like you guys have. Otherwise, AtNex might be the ticket.

In any case, this was a decision I've been pondering for a while, Speedfactory had some crazy outages before - but at lesat someone was answering the phone.

This time around - the office was flat CLOSED - locked up - let's not forget the OP of this thread who went to the place, during what would be normal working hours, only to find the place locked up.

Sorry, Speedfactory - but my service is terminated. As soon as you actually have working phone lines, fax numbers, or email inbound to you, you'll receive my written / formal notice of service termination.

My new DSL will be provisioned NLT Wednesday.]]> http://www.dslreports.com/forum/remark,20320747 Fri, 11 Apr 2008 22:01:24 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20320680 anon : Well - I don't do business with AT&T under any circumstances they get their money from me by way of a minimum-service phone line (and they even tried to 'slam' me for $30 more in B.S. services), so they are out.

Anyone have experiences with Atlantic Nexus (»www.atlanticnexus.com/)? I've talked with them a bunch over the last several years and low and behold they are still around and offering great deals and apparently still great service.

As to SF, been a customer long time, but if they are spending $50k on chairman cars and not covering basic line service costs, time to move on.]]> http://www.dslreports.com/forum/remark,20320680 Fri, 11 Apr 2008 21:49:18 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20320562 CiscoKidCCNA : Not sure about the new car but while I worked there, there was a large parity in salary between normal employees and officers of the company. I don't work there now since I got an offer for a full-time job (I was working part-time) as a network engineer. To be frank, I switched to Bell after I left. I have a dedicated server for hosting and the 512 upload really helps when uploading 700MB of sermons.

As far as connections, they had a dedicated ATM L2TP connection to Bell for their pppoe DSL customers and had USLEC for their internet upstream (this is information that is publicly searchable based on BGP tables). That's about all the information I feel at liberty to disclose.]]> http://www.dslreports.com/forum/remark,20320562 Fri, 11 Apr 2008 21:31:05 EDT Re: Because our lines are VoIP. http://www.dslreports.com/forum/remark,20320520 DanRendrag : Speedfactory could have at least pointed their incoming phones to a message bank stating the problem and their estimated resolution - and/or - an external website address stating the those facts. It's not rocket science people!]]> http://www.dslreports.com/forum/remark,20320520 Fri, 11 Apr 2008 21:21:00 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20320495 anon : I'll sit tight too, at least till tomorrow. I do have to ask though ... why does an Internet provider need to spend $50k to give it's Chairman a $50k car when basic service costs are at risk? Anyone know the guys name so I can remember in case I run across him in some other business? If SF wants to keep my business for the long-term, they need to can that guy and people like it.

Also, does anyone know the name of SF's upstream carrier ... they don't have a conflict of interest with AT&T or anything do they? There are real customers out here that simply aren't going to do business with the spying & lying dirtbags at AT&T.

The chance is basically zero that I'll go to AT&T (Bellsouth) and deal with their sleazy billing practices have them running semantic packet analyzers over my traffic while lying about doing it.

Can people post some different alternatives? I prefer small companies, decent prices, decent services, and a reasonably long operating history.]]> http://www.dslreports.com/forum/remark,20320495 Fri, 11 Apr 2008 21:15:23 EDT Re: Because our lines are VoIP. http://www.dslreports.com/forum/remark,20320494 anon : Speedfactory - I have been a paying customer for years this is not acceptable behavior for a service provider. This stunt has lost you my business.

Not shopping for DSL - Found a new provider!]]> http://www.dslreports.com/forum/remark,20320494 Fri, 11 Apr 2008 21:15:09 EDT Re: Because our lines are VoIP. http://www.dslreports.com/forum/remark,20320470 anon :

said by speedfactory :

Because our lines are VoIP

Thanks for taking the time to post. I know what it is like to be under the gun, but even VoIP numbers can normally be forwarded using RCF with the provider. Toll-free (800/866) numbers can also be redirected to any land-line based on my experience in VoIP providers (i.e. CBeyond). I at least hope everyone learns something from this moving forward. Communication is key. I bet most customers would be fine if they simply knew what was going on.]]> http://www.dslreports.com/forum/remark,20320470 Fri, 11 Apr 2008 21:10:11 EDT Because our lines are VoIP. http://www.dslreports.com/forum/remark,20320392 anon : Sorry for the headaches we caused. We will make adjustments for our customers going forward.

As of this evening at 8: EST we have a small percentage of customers back on line. We are working to bring up the rest.

Again our apologies for the problem.

Speedfactory Staff]]> http://www.dslreports.com/forum/remark,20320392 Fri, 11 Apr 2008 20:55:02 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20320375 BTM : all I can say is THANK GOD FOR DSLREPORTS. If not for these forums, I'd still have no idea what was going on with my internet connection.

I'm gonna give SF the benefit of the doubt on this and give them though the weekend to get their stuff together (for no other reason than an assumed company rep at least posted something here. I'd imagine if they had completely closed up shop, there would be no interest in hanging onto customers), but after that, I'll probably have to go with Bellsouth.]]> http://www.dslreports.com/forum/remark,20320375 Fri, 11 Apr 2008 20:50:48 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20320252 RespDave : Taken from NextPhase's most recent 10QSB/A filing with the SEC (4Q2007):

The Company anticipates its current cash reserves, plus its expected generation of
cash from existing operations and new short-term borrowings, will only be
sufficient to fund its anticipated operations through the 1st quarter of
2008 . Consequently, the Company will need to raise additional debt and/or
equity capital in order to finance its business plan and needs for working
capital. Such financing(s), if available, may increase the risk of the Company
not being able to service its debt obligations, and/or cause dilution to
existing equity holders. The accompanying unaudited condensed consolidated
financial statements do not include any adjustments to reflect the possible
future effects on the recoverability and classification of assets and
liabilities that might result from the outcome of this uncertainty.

Plus there's lots of other painful stuff about their maxed-out credit cards, a loan secured by the former chairman for a $50K company vehicle, etc.
Just a guess, I think they missed payments to their upstream.
Dave]]> http://www.dslreports.com/forum/remark,20320252 Fri, 11 Apr 2008 20:29:16 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20320007 kfomgio : This is really crazy, no answer, no reply and we are paying for business class service. We rely on our connection for our business for credit card transactions and monitoring. The company that I work has several locations with other providers and no one treated us like this. I called to one our other ISP providers, Cyberonic, today and they are going to overnight a Wireless box with IP so we can get our VPN up.]]> http://www.dslreports.com/forum/remark,20320007 Fri, 11 Apr 2008 19:37:29 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319958 anon :

said by speedfactory :

The network is down and will be back on line soon.

We are working diligently to get back on line tonight. Sit tight the network will be up soon and we ARE still in business.

So explain WHY you couldn't forward your support phone number to a working line or call center so that your customers could communicate with you? Heck, in emergencies, we have even forwarded lines to cell phones. Even a note posted on the door of your offices would have been better than nothing.

Also, how hard is it to redirect your DNS for speedfactory.net or speedfactory.com to a temporary working site (even if just one page) so that you could communicate the situation to your customers? This should have been able to be done in a matter of minutes.

Outages happen, but this lack of communication and response is totally unacceptable. I have been a loyal customer for the past 5-7 years and have referred many friends to SF during that time. I have experienced outages, but nothing like this where there was no communication at all and no explanation.]]> http://www.dslreports.com/forum/remark,20319958 Fri, 11 Apr 2008 19:28:03 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319938 SKL111 :

said by Net2Atlanta :

Self serving post, here....

Look at »www.net2atlanta.com. Yes, my site is ugly, but we're about functionality, not beauty.

We're small, near the Big Chicken, and we do DSL including IFITL as well as T1, FastFiber and server colo. We're also multihomed.

When I searched, it looked like SpeedFactory was only connected via Paetec/USLEC. So, maybe there's a dispute there or something and they're not really out of business.

Your right, only 1 upstream and that's USLEC, either they messed up the Core router, or USLEC plainly cut them off because someone didn't pay the bill.]]> http://www.dslreports.com/forum/remark,20319938 Fri, 11 Apr 2008 19:25:24 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319925 anon : Self serving post, here....

Look at »www.net2atlanta.com. Yes, my site is ugly, but we're about functionality, not beauty.

We're small, near the Big Chicken, and we do DSL including IFITL as well as T1, FastFiber and server colo. We're also multihomed.

When I searched, it looked like SpeedFactory was only connected via Paetec/USLEC. So, maybe there's a dispute there or something and they're not really out of business.]]> http://www.dslreports.com/forum/remark,20319925 Fri, 11 Apr 2008 19:23:35 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319899 SKL111 : I noticed the same thing, been off line since then, i can get to SF's router, but beyond that, nothing.

I actually am still online because i have a bellsouth DSL direct line for regular browsing and downloading, SF' is my server one. I ordered the DSL direct the day of my last posting regarding and outage, works great, can't complain and I use diff dns servers so all I need is ip transport with bell does beautifully.

I have been trying to find another ISP that would do DSL direct residential for Bell lines, but no dice so far so i can go totally voip, and transition my server's over.]]> http://www.dslreports.com/forum/remark,20319899 Fri, 11 Apr 2008 19:17:16 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319824 anon : The network is down and will be back on line soon.

We are working diligently to get back on line tonight. Sit tight the network will be up soon and we ARE still in business.

NASDAQ OTCBB: NPHS

NextPhase Wireless
Staff Member
714 765-0010]]> http://www.dslreports.com/forum/remark,20319824 Fri, 11 Apr 2008 19:00:41 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319672 anon : I don't know enough about BGP to know if it's subject to time outs or requires manual intervention to 'pull' it from routing tables, but the whole locked door/no anwsering machine thing doesn't bode well as it's clear whatever is going on was clearly telegraphed to the rank/file speedfactory staff.. Anyone hear anything about Verizon's fios coming to atlanta anytime soon? :D :D]]> http://www.dslreports.com/forum/remark,20319672 Fri, 11 Apr 2008 18:25:34 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319557 anon :

said by krushgroove :

If it was just an upstream carrier issue, then we'd just see timeouts or TTL expireds on the pings and traceroutes.

The BGP information has been withdrawn from the 'internet.

These guys are toast.

And.. if it was just a carrier problem why are the doors locked at their Atlanta offices?

I agree. Their local RAS dialup, mail servers, and internal DNS resolution has nothing to do with their connection to the rest of the world. The locked doors and lack of phone service cinches it for me. I told the sales guy I just talked to that they will probably get a lot of calls next week for new subscribers.

It does suck though, I had been with SF for 5-7 years now with no major complaints...]]> http://www.dslreports.com/forum/remark,20319557 Fri, 11 Apr 2008 17:56:57 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319530 anon : If it was just an upstream carrier issue, then we'd just see timeouts or TTL expireds on the pings and traceroutes.

The BGP information has been withdrawn from the 'internet.

These guys are toast.

And.. if it was just a carrier problem why are the doors locked at their Atlanta offices?]]> http://www.dslreports.com/forum/remark,20319530 Fri, 11 Apr 2008 17:49:01 EDT Atlanta Installers will be busy next week http://www.dslreports.com/forum/remark,20319528 anon : I have a feeling that Atlanta area DSL/Cable installers are going to be very busy next week hooking up all the new ex-SpeedFactory users. :huh:]]> http://www.dslreports.com/forum/remark,20319528 Fri, 11 Apr 2008 17:48:44 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319487 anon : Regarding Atlanta static IPs... If you are close to a CO, SpeakEasy.net. They don't do any remote DSLAMs.

I also talked with Milton at Net2Atlanta.com earlier and they offer them. Actually, he's driving over to Speed Factory's office now, so maybe some of you can meet him.]]> http://www.dslreports.com/forum/remark,20319487 Fri, 11 Apr 2008 17:40:32 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319446 anon : Hey guys, I'm an IT techie who checked out things - it appears to be an upstream carrier outage that speedfactory is working to fix.

Am able to get IP address from speedfactory's RAS server. Also speedfactory's DNS & FTP servers are active (but DNS not able to resolve external addresses). Also speedfactory's mail server is up, but cannot send to anyone but other speedfactory email addresses due to lack of external DNS resolution.

By all appearances they have lost their connection to their backbone provider, but it appears all internal speedfactory servers/services are still active.

FIX IT!!! :mad:]]> http://www.dslreports.com/forum/remark,20319446 Fri, 11 Apr 2008 17:32:56 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319395 anon : I suspected this was more than just a normal outage when their site didn't come back up and I was getting the "all circuits busy message when calling them". I just got off the phone with Charter (shudder). Looks like I will get double the bandwidth for the same price with static IP. Reliability will probably suck, but luckily I moved my sites to hostgator :D

Even if they do come up after this, it appears that someone seriously dropped the ball or left someone else holding the bag...

Is it a coincidence that they were acquired 2 years ago today (to the day) according to this link?

»www.redorbit.com/news/business/4···isition/]]> http://www.dslreports.com/forum/remark,20319395 Fri, 11 Apr 2008 17:22:15 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319351 anon : Solution found - »www.abraxis.net/broadband/reside···_dsl.php
Phone - 770-729-9699

Just spoke with Sales (John)

He hooked me up with Residential DSL 3mb/368k with /28 for 49.95. I should be back up before Monday (Using the same modem from Speedfactory)

Good Luck Folks]]> http://www.dslreports.com/forum/remark,20319351 Fri, 11 Apr 2008 17:13:58 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319195 anon : Right behind you time to cut my loses. Atlantic Nexus seems like the only substitute in town. ]]> http://www.dslreports.com/forum/remark,20319195 Fri, 11 Apr 2008 17:08:46 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319251 RespDave : I'm bailing. Since I'm on IFITL, BSFA seems to be my only other choice, so I ordered it this afternoon. They insist they'll need a truck roll (not till Tuesday morning) "to check the exterior wiring" (sheesh), but the CSR assured me there'd be no "expert installation" charge (99.95, which was selected and locked-on when I tried the online ordering page). I really would like to save BS some money here, with gas at $3.35/gal, couldn't they just reprovision my line remotely and send me the user/pwd info for PPPoE?

Good luck to all - I feel especially sorry for the colo's and hosted domains who have to scramble to get back online.]]> http://www.dslreports.com/forum/remark,20319251 Fri, 11 Apr 2008 16:56:07 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319099 anon : I went with BS. (ugh) For the same money as I was paying for "Speedhome Platinum" or whatever ($42/mo), I can do 6 down 512 up with Bellsouth with static ip. I don't run servers from the house like I used to, so I can handle their port blocking.

BTW - check out the discussion on NPHS (Next Phase's stock ticker) on yahoo finance. There's a few reports in there from someone named Wendy. If only we had been reading it - we should have bailed some time ago.

And, to be nice, Speedfactory hit my credit card last night for $42. Time to call 'em.]]> http://www.dslreports.com/forum/remark,20319099 Fri, 11 Apr 2008 16:29:58 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319049 anon : I just called their California office at 714-765-0010 and was told that they are working to get back on line. They are down right now as well. They promised to get back to all clients. They host my business website as well as my daughter's business website and we have no way to retreive the text and data right now. She promised to get back to my this weekend. We'll see.]]> http://www.dslreports.com/forum/remark,20319049 Fri, 11 Apr 2008 16:29:55 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319045 anon : Since none of their other communication methods is working, I found this:

NextPhase Wireless, Inc.
CONTACT: investor & media relations, Elite Financial Communications.

Can't get through now to Marietta or Anaheim so I called their 1-407-585-1080 investor number and asked about opportunities. The guy there told me they were having some trouble with their internet connection and website but that their phones worked, as he had talked with them this morning. I told him about the all circuits busy and he said there must be a bigger problem.]]> http://www.dslreports.com/forum/remark,20319045 Fri, 11 Apr 2008 16:29:36 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319069 jbchatham : Looks like Atlantic Nexus does have business class with a /28. That's what I'm going to try - though, at a higher price. Hopefully the time of the small, independent ISP is not gone.]]> http://www.dslreports.com/forum/remark,20319069 Fri, 11 Apr 2008 16:25:10 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20319000 anon : Any Ideas for DSL in ATL w/Statics.

I'm going to be lost without my /28 :huh:]]> http://www.dslreports.com/forum/remark,20319000 Fri, 11 Apr 2008 16:16:54 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20318979 jbchatham : Yup.. looking around for AS15152 seems like they're dead.

»www.cidr-report.org/cgi-bin/as-r···=AS15152]]> http://www.dslreports.com/forum/remark,20318979 Fri, 11 Apr 2008 16:10:03 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20318915 anon : That's it then. I'm not stickign around.

Verifying that there's no 6mb down with Atnex and then calling bellsouth.]]> http://www.dslreports.com/forum/remark,20318915 Fri, 11 Apr 2008 15:57:49 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20318900 anon : All routes for speedfactory are gone (they are no longer advertising to any of their peers). I suspect this is the ugly end to what was otherwise an excellent service.

Not sure it will be easy to replace these guys]]> http://www.dslreports.com/forum/remark,20318900 Fri, 11 Apr 2008 15:54:26 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20318798 jbchatham : Assuming the woman in California is correct, then I'll at least give them to tomorrow as who knows if she's referring to 8pm EDT or PDT. All my mail comes (will/used to) to my server at my house so I don't want to sit on that too long as SMTP servers only retry so long and getting new DNS records out there will take long enough. At least in my experience, the only time a large number of people are out of the office on a Friday (much less the entire office) is when they're not coming back.]]> http://www.dslreports.com/forum/remark,20318798 Fri, 11 Apr 2008 15:32:23 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20318750 anon : it's 3:30pm 4/11/08 Friday, I got cut off @ 11:15 am and and tried to call the support and all circuits are busy. I think they have gone out of business but I would like to give them the benefit of the doubt, so what type of time limit do we agree on 2 days 3 days ? I also have a funny feeling they will continue to charge me for no service as well. This is very unfortunate and un-business like.]]> http://www.dslreports.com/forum/remark,20318750 Fri, 11 Apr 2008 15:21:30 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20318652 anon : I've been a Speedfactory loyalist for sometime now, having been in the "telocity > directvinternet > snappydsl > speedfactory" route...

But if the doors are locked, the website is down, and nobody knows anything?

My choices other than cable are simply this Atlantic Nexus or Bellsouth/AT&T or whatever.

I can do 6 MB down / 512K up with Bellsouth for $42.00
Atlantic Nexus is 3.5/384 for the same fees, according to their website.

Any other choices? (Covad/Speakeasy is not an option for me).]]> http://www.dslreports.com/forum/remark,20318652 Fri, 11 Apr 2008 15:05:01 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20318627 staijo : I really do hope they come up......

I have a 1 pm install tommorrow with charter that I REALLY would like to be able to avoid. I hate charter....

But bellsouth is the only other real option I know on short notice.... sigh]]> http://www.dslreports.com/forum/remark,20318627 Fri, 11 Apr 2008 14:58:14 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20318551 jbchatham : Well, assuming they are down (which would really be unfortunate as I've rarely had problems with them in years.. even through the irregular-billing fiasco), does anyone know of another good IFITL reseller that has static IPs?]]> http://www.dslreports.com/forum/remark,20318551 Fri, 11 Apr 2008 14:44:41 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20318510 staijo : Well ther was a guy getting ready to kick the door in to get his servers out, they co lo his servers...

Nobody in the office? ISP? Phones disconnected? Maybe the girl in CA has not been told she was fired yet... ]]> http://www.dslreports.com/forum/remark,20318510 Fri, 11 Apr 2008 14:35:43 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20318491 jbchatham : Noticed the same thing. It was down earlier in the week for several hours (for me) so I'll give them a bit more time. If they are truly gone then a little notice to switch to another provider would have at least been the professional thing to do - assuming that's still any sort of priority - as certainly an imminent demise should've been known well in advance.]]> http://www.dslreports.com/forum/remark,20318491 Fri, 11 Apr 2008 14:30:15 EDT Re: speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20318487 RespDave : Our SF connection was down as of this morning - my wife called to let me know - and I had that same sick feeling when I found that "all circuits are busy", and their domain is unpingable. I called a number in Anaheim for NextPhase Wireless, got a nice young lady who said "nobody's in the office today" (not sure if she meant in GA or CA), but that "they're aware of the problem and working on it... they hope to have it back up by 8PM tonight". I pressed her a bit on whether the lights were permanently going out and she assured me that was not the case.

I'm still worried. Watch the NPHS stock price (they're OTC).

Dave (wondering if I'm going to be ISP-shopping this weekend).]]> http://www.dslreports.com/forum/remark,20318487 Fri, 11 Apr 2008 14:28:38 EDT speed factory seems to be no more.... http://www.dslreports.com/forum/remark,20318109 staijo : My internet was down(my wife called from home). I tried to call them but all circuits where busy. I went by the shallowford office, (I was at a client's business about 2 miles from there) and the doors were locked.

Their web site is down, the nextphase web site is down.

Other people were doing the same thing I was...

Things do not look good from the best little ISP I ever had.

RIP Speedfactory...

Oh, btw, I will be disputing the credit card charges...]]> http://www.dslreports.com/forum/remark,20318109 Fri, 11 Apr 2008 13:19:52 EDT