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mariolanning
join:2002-04-19
Tucson, AZ
| reply to mariolanning
Re: New T1 customer report
Well, I guess the saying goes, you get what you pay for. So far my experience with Speakeasy's service sucks. Last night I get home only to find one of the T1's totally out. I called in my trouble ticket 2008-04-10 18:58:14, so much for the 4 hour response time on that, they didn't have the T1 back up until 2008-04-11 05:44:26 almost 12 hours later. Then I did speed tests on the bonded t1's Using Speakeasy's own speed test site I'm getting a whopping 400-700Kb upload speed on what is supposed to be a 3 megabit connection on BOTH of the bonded 3 meg t1 curcuts I have, now they won't roll a truck to fix this issue and tell me I'm responsible for paying for this unusable service because I can't be at their becon call and take time off from work to be there during their hours! Needless to say I'm not in the least bit happy with a service that's costing close to $1,700 a month. The fact that both of the bonded t1's are giving me the same result in speed tests leads me to beleave they don't have the routers configured correctly, but they must expect me to be the cisco networking wizard and tell them what they did wrong setting the service up. THey also fail to realize that people work for a living and buy the expensive services for support over and above the typical home user that is expected to be there during normal business hours for install and troubleshooting. If your looking for reliable service and a product that works and after hours support from the start I would not recommend using speakeasy. | |
tdumaine
join:2004-03-14
Federal Way, WA
| Mario,
I used to work for them, if they wont roll out on a schedule that works for you, say one word to them. "SLA"
If that doesn't get the desired results, call in in the afternoon (when you get home from work) and report a speed issue then and request a truck roll. Supposed to be within 4 hours, but this is the telco thats gonna roll, so it's kinda iffy there. Hopefully they will show up before bedtime.
Run lots of speedtests on their tester, as its the only one they will acknowledge. Thier speedtest keeps logs on the backend, so don't worry about writing down the results, just take screenshots so if they give you lip you can spoonfeed em your dissatisfaction.
Oh ya, T1 support goes home at 6pm PST, so after that, you are just talking to normal reps. | |
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