Topic 'Re: At this point verizon owes me $$$$$ for my time' in forum '' - dslreports.com http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-19829272 en Fri, 10 Feb 2012 04:04:50 EDT Fri, 10 Feb 2012 04:04:50 EDT Re: At this point verizon owes me $$$$$ for my time http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-20321935 said by gns :

After an especially frustrating conversation with a person who seemed polite but ineffectual, she seemed to take pity on my situation and asked if I'd accept a $100 gift card as an apology for my trouble. Of course I said yes, and felt that perhaps I *was* a valued customer after all! The weeks passed, then the months, and still no gift card. So on a subsequent call I asked about the mysterious gift card. They checked and said there was absolutely no indication that a gift card was ever promised. Incredible.

Rather than hire and train people to fix the problems, they hire and train weasels to deny and lie about them.
They pulled the gift card scam on me too. During the course of trying to get my bill correct, I complained so much they had a special weasel from the Supreme Liars Department call me and swear that they could not have possible offered me a $100 Amex gift card because no such promotion exists!!!!!!!!!!!!

This gutter scam trash company has no morals at all.None-what a filthy disgusting entity.]]> http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-20321935 Sat, 12 Apr 2008 08:41:51 EDT Re: At this point verizon owes me $$$$$ for my time http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-20075575
I have spent HOURS and HOURS on the phone with their customer "service", time and time again. Each time I called I was put on hold for at least 30 minutes with no hold music or loop, which is surprising for a telephone company (it's impossible to tell if you're still connected). When I finally got a human on the phone, they insisted that the bills were correct; however, when I pointed out that they're actually *NOT* correct, they reluctantly checked and ultimately conceded that I was right. Each time they promised that the problem would be corrected on the following month's bill. And seven times in a row, they were wrong.

After an especially frustrating conversation with a person who seemed polite but ineffectual, she seemed to take pity on my situation and asked if I'd accept a $100 gift card as an apology for my trouble. Of course I said yes, and felt that perhaps I *was* a valued customer after all! The weeks passed, then the months, and still no gift card. So on a subsequent call I asked about the mysterious gift card. They checked and said there was absolutely no indication that a gift card was ever promised. Incredible. They transferred me to their "retention" department (let's just hope they mean customer retention, shall we?) who arranged for the gift card. Amazingly, one arrived shortly thereafter.

My bills have been correct for the past two months, but with Verizon I'm always waiting for the other shoe to drop. This has been the absolute worst billing experience I've ever endured.]]> http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-20075575 Thu, 28 Feb 2008 01:24:09 EDT Re: At this point verizon owes me $$$$$ for my time http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-20014053 http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-20014053 Sun, 17 Feb 2008 19:58:27 EDT Re: At this point verizon owes me $$$$$ for my time http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-19903581 http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-19903581 Wed, 30 Jan 2008 14:36:07 EDT Re: At this point verizon owes me $$$$$ for my time http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-19888467 Where did I say that the complaints are not valid?
I'm simply saying that more people complain than praise, and relating that I have had four installs that went well and have had equally good luck with support.
Edit: changed "3 installs" to "4 installs". Forgot about the TV...]]> http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-19888467 Mon, 28 Jan 2008 11:09:51 EDT Re: At this point verizon owes me $$$$$ for my time http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-19869722 said by Thespis:

I've had no problems at all with either service or billing.
I would guess that there are more who have had my experience than have had madrhino's problems.
We're just not as vocal.
said by Thespis:

I've had no problems at all with either service or billing.
I would guess that there are more who have had my experience than have had madrhino's problems.
We're just not as vocal.
Have you considered the possibility that since Keller, Texas is the cradle of FIOS what you experince may be the exception, not the norm?

Do any kind of google about FIOS service- all these people aren't making this up and it's just the tip of the iceseidenberg.
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Get Verizon FIOS,The Anti-DIOS]]> http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-19869722 Thu, 24 Jan 2008 22:47:29 EDT Re: At this point verizon owes me $$$$$ for my time http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-19849564 I would guess that there are more who have had my experience than have had madrhino's problems.
We're just not as vocal.]]> http://www.dslreports.com/forum/Re-At-this-point-verizon-owes-me-for-my-time-19849564 Mon, 21 Jan 2008 23:03:44 EDT At this point verizon owes me $$$$$ for my time http://www.dslreports.com/forum/-At-this-point-verizon-owes-me-for-my-time-19829272
I'm not even going to go into a(nother) rant but I would strongly urge anyone even remotely considering getting FIOS to do a google for something like- verizon billing or verizon customer service or verizon sux my dead grannys pet monkeys nutz and you'll see what I mean.

You have to either be prepared to pay whatever random amount they bill you for or you have to be ready to spend dozens of hours fighting with their customer support only to finally admit defeat.

They have perfected the art of customer service- make the experience so bad, so horribly unpleasant that the customer eventually learns it is hopeless and doesn't try anymore.

Some customers accept this and some go elsewhere.I assume thay have thought about it an decided that the # of customers who pay their false, overinflated bills will make up for the customers they lose.

One day it will come to light, there will be a class action lawsuit that makes a bunch of lawyers happy a couple mid level managers will get canned and the profits will keep rolling in.
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Get Verizon FIOS,The Anti-DIOS]]> http://www.dslreports.com/forum/-At-this-point-verizon-owes-me-for-my-time-19829272 Fri, 18 Jan 2008 17:02:44 EDT