 PathfinderDazed ConfusedPremium
join:2000-03-26
Mount Vernon, NY | 914 at it again?  .
3 weekends in a row and for times in a month. This is getting to be too much. |
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nylaker
join:2003-05-07
Greenwood Lake, NY | You can add 845 to the list again as well. |
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| reply to Pathfinder
AGAIN!! And once more the Verizon techs are clueless and insist it is the fault of the customer!
This is just too much. |
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| reply to Pathfinder
WHAT is it now???
They seem to be targeting weekend time periods to take us offline.
It is MUCH harder to get them to move during non-business time periods. No choice but to suck it up and do monitoring for them (we should be on the payroll).
All should be calling this in as a P2 issue so we can get the attention of the right people quickly this time!!! |
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| reply to Pathfinder
I'm having trouble as well... I'd post my speed test but it won't even finish...
Glad I'm moving to Connecticut soon and will be dumping Vz for [insert name of any other company here] |
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| reply to Pathfinder
I'm on the phone with them at this moment.
They claim NOT to know anything about the signal being hosed!!! |
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| reply to Pathfinder
The escalation team called back and suggested a 'bad' cable pair was to blame on my line.
I convinced them to contact the CO team directly and they have complied with this. Awaiting follow-up status... |
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| reply to Pathfinder
845 down again to less then dial-up again.
This is getting tiresome.wont even load a speed test its so slow.
Per usaul tech support says its user's end.I filed yet another complaint and ask them to ticket it. |
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1 edit | reply to Pathfinder
On the phone with tech support as well. But they don't seem to have any idea what is going on... had to clear my caches/cookies again... sigh.
Just trying to see if we have anything in common, but I have the westell 327w with firmware 4.04.03.00, could anything on their end be messing with this router? It's about 4 years old... if anyone has a different router and they have the same problems, then at least i know it isn't it.
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1 edit | If you observed the problem this AM for the first time (recently), it has NOTHING to do with you're gear.
There is a partial network outage underway.
If the problem you see existed yesterday then it COULD be related to you're equipment.
Line rates were normal yesterday and last night. |
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 BriGuy89Let's Go Orange
join:2001-05-08
Yorktown Heights, NY | reply to Pathfinder
Still affected
Logging my ticket right now so I can get credit for the outage on my bill. FYI -- if you do not log a ticket, billing cannot credit you for loss of service. |
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BriGuy89Let's Go Orange
join:2001-05-08
Yorktown Heights, NY | reply to blave
said by blave:Just trying to see if we have anything in common Yes.
We're all in the 914 or 845 area code, all our outbound Internet traffic goes through the White Plains NY CO, and that's where the problem is -- for the fourth time in less than a month.
Upstream is fine for everyone. Reports are being posted from numerous different towns and cities in the area codes served. Downstream is seriously crippled. Same problem has existed and recurred numerous times in the last month.
This is not an example of mass simultaneous local configuration failures, as VZ tech support is treating it (for now). |
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2 edits | reply to Pathfinder
Folks, apparently the CO has had the ticket for a few hours now. Have not been able to get an ETR from them.
I don't know WTF they are doing since they have had a good deal of experience resolving this precise issue over the past month.
Best advice is to insist that you're ticket be escalated to the network team. VZ will then create a network ticket beginning with the characters 'NY'. Short of this, you are going to get jerked around by the tier 1 support and waste you're own time.
THE PROBLEM IS AT THE CO OR HIGHER. THEY HAVE ALREADY ACKNOWLEDGED THIS. |
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1 edit | reply to BriGuy89
said by BriGuy89:said by blave:Just trying to see if we have anything in common Yes. We're all in the 914 or 845 area code, all our outbound Internet traffic goes through the White Plains NY CO, and that's where the problem is -- for the fourth time in less than a month. Upstream is fine for everyone. Reports are being posted from numerous different towns and cities in the area codes served. Downstream is seriously crippled. Same problem has existed and recurred numerous times in the last month. This is not an example of mass simultaneous local configuration failures, as VZ tech support is treating it (for now). Oh, sorry, I knew we were all suffering from the same problems (same area codes, slow d/l, fast u/l) but was wondering if we all had the same router. I know it sounds silly but my router wouldn't work with this broadcom nic until i upgraded the firmware on the router oddly enough, and was wondering if maybe newer verizon customers weren't experiencing this outage. I would have thought this would have made the journal news (it's on bluesnews at least »www.bluesnews.com/cgi-bin/board.···id=86857) Oh well...I have a ticket in for the CO team as well. Here's hoping i can shop for another ISP at 3mbit tonight. |
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BriGuy89Let's Go Orange
join:2001-05-08
Yorktown Heights, NY | Oh, sorry, I knew we were all suffering from the same problems (same area codes, slow d/l, fast u/l) but was wondering if we all had the same router. I know it sounds silly but I my router wouldn't work with this broadcom nic until i upgraded the firmware on the router oddly enough, and was wondering if maybe newer verizon customers weren't experiencing this outage. I've swapped out three modem/routers at this point -- Westell 327W, Westell 6100 (both from VZ), and Belink Wireless g (non-VZ). No difference.
It's not related to local equipment or configs on this end.
The lack of any posting "I'm not seeing this problem" messages means that it's highly unlikely that new-VZ-issue end-user modem/router and the newest configurations are not the antidote. |
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| reply to Pathfinder
had my ticket excas. to netowrk team as well.
They have you jumping through hoops from my end.This is UNACCEPTABLE.
thanks to this forum i was able to tell them 'what to do"with ticket.
wtf is going on.anyone have any suggestion of good isp providers is 845 area? |
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| reply to Pathfinder
Yonkers (914) is dead too...
I've been with VZ since June '06, and the frequency at which these issues come up is becoming very frustrating.
Why is it that all their fixes seem to be only temporary? We're all paying for our respective DSL services so it's very annoying that they can't provide this service efficiently...
Still annoyed...  |
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 altermattPremium
join:2004-01-22
White Plains, NY
 ·Verizon FiOS
| reply to Pathfinder
HERE WE GO AGAIN!!!! Enough is enough. Dialup speed download, normal upload (57/724) at 5 p.m.
This is disgusting. Not only the REPEATED problems that are not fixed, but the continuing refusal, despite all the complaints and publicity, to even acknowledge the problem.
I for one am going to do everything I can to get credit for the fact that I've not had acceptable internet access for going on a month, sporadically. The fact that it comes back to normal eventually (for which I am eternally grateful) only makes the repeated outages that much more frustrating, since if it was really broken equipment, it wouldn't recover.
I'm hearing from neighbors that when they've called tech support, they were once again stonewalled, despite the fact that some here are having better luck getting acknowledgement from the techs. The frustrating thing is my neighbors consider me the "Verizon guru" since I've promoted Verizon DSL in the past.
I appreciate those who are in touch with tech support (I just don't have the heart) posting here with updates. Another frsutrating net-less weekend on tap.
--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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BriGuy89Let's Go Orange
join:2001-05-08
Yorktown Heights, NY | said by altermatt:I appreciate those who are in touch with tech support (I just don't have the heart) I understand your sentiments but realize that for this issue to "officially" get recognized as an "outage" and "known problem," a large enough number of users must call in and log tickets.
Until that magical threshhold gets crossed (yet unquantified by VZ -- I've asked), the network engineers will not start correlating the related calls with identical symptoms across multiple cities and towns throughout two area codes as anything else other than simultaneous individual problems.
So as annoying as it is, please log the trouble ticket -- it's the only way to get some action toward resolution and service restoration. |
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| reply to Pathfinder
I have made a vow. I will never use live chat again to complain. Vikram (in this case) suggests crap that just adds insult to injury |
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