Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY | 914 at it again?  .
3 weekends in a row and for times in a month. This is getting to be too much. | |
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 nylaker
join:2003-05-07
Greenwood Lake, NY | Re: 914 at it again? You can add 845 to the list again as well. | |
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Fed_Up_In_914
@verizon.net | AGAIN!! And once more the Verizon techs are clueless and insist it is the fault of the customer!
This is just too much. | |
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raresticks
join:2007-07-31
White Plains, NY
| WHAT is it now???
They seem to be targeting weekend time periods to take us offline.
It is MUCH harder to get them to move during non-business time periods. No choice but to suck it up and do monitoring for them (we should be on the payroll).
All should be calling this in as a P2 issue so we can get the attention of the right people quickly this time!!! | |
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blave
join:2008-03-15 | I'm having trouble as well... I'd post my speed test but it won't even finish...
Glad I'm moving to Connecticut soon and will be dumping Vz for [insert name of any other company here] | |
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raresticks
join:2007-07-31
White Plains, NY | I'm on the phone with them at this moment.
They claim NOT to know anything about the signal being hosed!!! | |
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raresticks
join:2007-07-31
White Plains, NY | The escalation team called back and suggested a 'bad' cable pair was to blame on my line.
I convinced them to contact the CO team directly and they have complied with this. Awaiting follow-up status... | |
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ohnoes
@verizon.net | 845 down again to less then dial-up again.
This is getting tiresome.wont even load a speed test its so slow.
Per usaul tech support says its user's end.I filed yet another complaint and ask them to ticket it. | |
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blave
join:2008-03-15
1 edit | On the phone with tech support as well. But they don't seem to have any idea what is going on... had to clear my caches/cookies again... sigh.
Just trying to see if we have anything in common, but I have the westell 327w with firmware 4.04.03.00, could anything on their end be messing with this router? It's about 4 years old... if anyone has a different router and they have the same problems, then at least i know it isn't it.
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 | raresticks
join:2007-07-31
White Plains, NY
1 edit | Re: 914 at it again? If you observed the problem this AM for the first time (recently), it has NOTHING to do with you're gear.
There is a partial network outage underway.
If the problem you see existed yesterday then it COULD be related to you're equipment.
Line rates were normal yesterday and last night. | |
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BriGuy89
Let's Go Orange
join:2001-05-08
Yorktown Heights, NY
 ·Verizon Online DSL
| said by blave  :Just trying to see if we have anything in common Yes.
We're all in the 914 or 845 area code, all our outbound Internet traffic goes through the White Plains NY CO, and that's where the problem is -- for the fourth time in less than a month.
Upstream is fine for everyone. Reports are being posted from numerous different towns and cities in the area codes served. Downstream is seriously crippled. Same problem has existed and recurred numerous times in the last month.
This is not an example of mass simultaneous local configuration failures, as VZ tech support is treating it (for now). | |
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| | blave
join:2008-03-15
1 edit | Re: 914 at it again? said by BriGuy89 :said by blave :Just trying to see if we have anything in common Yes. We're all in the 914 or 845 area code, all our outbound Internet traffic goes through the White Plains NY CO, and that's where the problem is -- for the fourth time in less than a month. Upstream is fine for everyone. Reports are being posted from numerous different towns and cities in the area codes served. Downstream is seriously crippled. Same problem has existed and recurred numerous times in the last month. This is not an example of mass simultaneous local configuration failures, as VZ tech support is treating it (for now). Oh, sorry, I knew we were all suffering from the same problems (same area codes, slow d/l, fast u/l) but was wondering if we all had the same router. I know it sounds silly but my router wouldn't work with this broadcom nic until i upgraded the firmware on the router oddly enough, and was wondering if maybe newer verizon customers weren't experiencing this outage. I would have thought this would have made the journal news (it's on bluesnews at least »www.bluesnews.com/cgi-bin/board.···id=86857) Oh well...I have a ticket in for the CO team as well. Here's hoping i can shop for another ISP at 3mbit tonight. | |
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BriGuy89
Let's Go Orange
join:2001-05-08
Yorktown Heights, NY
·Verizon Online DSL
| Re: 914 at it again? Oh, sorry, I knew we were all suffering from the same problems (same area codes, slow d/l, fast u/l) but was wondering if we all had the same router. I know it sounds silly but I my router wouldn't work with this broadcom nic until i upgraded the firmware on the router oddly enough, and was wondering if maybe newer verizon customers weren't experiencing this outage. I've swapped out three modem/routers at this point -- Westell 327W, Westell 6100 (both from VZ), and Belink Wireless g (non-VZ). No difference.
It's not related to local equipment or configs on this end.
The lack of any posting "I'm not seeing this problem" messages means that it's highly unlikely that new-VZ-issue end-user modem/router and the newest configurations are not the antidote. | |
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BriGuy89
Let's Go Orange
join:2001-05-08
Yorktown Heights, NY | Still affected
Logging my ticket right now so I can get credit for the outage on my bill. FYI -- if you do not log a ticket, billing cannot credit you for loss of service. | |
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raresticks
join:2007-07-31
White Plains, NY
2 edits | Folks, apparently the CO has had the ticket for a few hours now. Have not been able to get an ETR from them.
I don't know WTF they are doing since they have had a good deal of experience resolving this precise issue over the past month.
Best advice is to insist that you're ticket be escalated to the network team. VZ will then create a network ticket beginning with the characters 'NY'. Short of this, you are going to get jerked around by the tier 1 support and waste you're own time.
THE PROBLEM IS AT THE CO OR HIGHER. THEY HAVE ALREADY ACKNOWLEDGED THIS. | |
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goodbyeV
@verizon.net
| had my ticket excas. to netowrk team as well.
They have you jumping through hoops from my end.This is UNACCEPTABLE.
thanks to this forum i was able to tell them 'what to do"with ticket.
wtf is going on.anyone have any suggestion of good isp providers is 845 area? | |
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TwilitDemon
@verizon.net
| Yonkers (914) is dead too...
I've been with VZ since June '06, and the frequency at which these issues come up is becoming very frustrating.
Why is it that all their fixes seem to be only temporary? We're all paying for our respective DSL services so it's very annoying that they can't provide this service efficiently...
Still annoyed...  | |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
| HERE WE GO AGAIN!!!! Enough is enough. Dialup speed download, normal upload (57/724) at 5 p.m.
This is disgusting. Not only the REPEATED problems that are not fixed, but the continuing refusal, despite all the complaints and publicity, to even acknowledge the problem.
I for one am going to do everything I can to get credit for the fact that I've not had acceptable internet access for going on a month, sporadically. The fact that it comes back to normal eventually (for which I am eternally grateful) only makes the repeated outages that much more frustrating, since if it was really broken equipment, it wouldn't recover.
I'm hearing from neighbors that when they've called tech support, they were once again stonewalled, despite the fact that some here are having better luck getting acknowledgement from the techs. The frustrating thing is my neighbors consider me the "Verizon guru" since I've promoted Verizon DSL in the past.
I appreciate those who are in touch with tech support (I just don't have the heart) posting here with updates. Another frsutrating net-less weekend on tap.
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick | |
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BriGuy89
Let's Go Orange
join:2001-05-08
Yorktown Heights, NY
·Verizon Online DSL
| Re: 914 at it again? said by altermatt :I appreciate those who are in touch with tech support (I just don't have the heart) I understand your sentiments but realize that for this issue to "officially" get recognized as an "outage" and "known problem," a large enough number of users must call in and log tickets.
Until that magical threshhold gets crossed (yet unquantified by VZ -- I've asked), the network engineers will not start correlating the related calls with identical symptoms across multiple cities and towns throughout two area codes as anything else other than simultaneous individual problems.
So as annoying as it is, please log the trouble ticket -- it's the only way to get some action toward resolution and service restoration. | |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
| Re: 914 at it again? said by BriGuy89 :So as annoying as it is, please log the trouble ticket -- it's the only way to get some action toward resolution and service restoration. Oh, I always do, I just won't jump through the hoops (no, I will NOT click the little flag in the lower left corner or clear my cache, which is cleared automatically, thank you  ). I just tell them there's an outage, ask them to log it, tell them there are hundreds of posts (okay, so I'm exaggerating a tiny bit) and reiterate that the fact that this is the "only way to get some action toward resolution" is inexcusable when it's being reported by so many. And then I suggest they go to DSLR and see for themselves!
And to "once again": PLEASE let Verizon know how disgusted you are with live chat and why. That is another source of absolute frustration for many users.
Verizon needs to get their act together quick. They're making a huge bet on FIOS saving the day, but do they really think I'm going to jump to FIOS knowing how unresponsive they are? They are lucky that our local cable company has a lousy rep for customer service; if I were in Optimum Online territory, I might have jumped ship already.
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick | |
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once again
@verizon.net | I have made a vow. I will never use live chat again to complain. Vikram (in this case) suggests crap that just adds insult to injury | |
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JackStrawz
@verizon.net
| Re: 914 at it again? Add me to the list of 845ers with less than dial up speeds. I'm using the Westell versalink 327w. I spent an hour with tech support and finally convinced them that regardless of what their line tests told them, my actual speed test is what counts. They sent the problem up the ladder which will probably not even bother looking for another 24 hours in which case I should be back to normal speeds. | |
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killme
@verizon.net | 
Can you hear me now you 4eyed geek? | |
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| YqE41k24
Premium
join:2004-05-02
Tarrytown, NY
| Re: 914 at it again? I spent 40 minutes earlier today on chat going over and over my computer connections, cookies, browser history, firewall and anti-virus settings. Quit that because I had to run out of the house.
Got back home, talked to Mike at Verizon POTS tech support. He's fielding lots of calls since the 800-support number (800 567-6789) doesn't give DSL as an option and saying Repair/Tech Support drops you into the POTS dept. Eventually got through to DSL tech support. Spent 1hr 45min with Hari going over and over my computer connection, cookies, browser history, firewall and anti-virus settings. Their line test runs clean but all that says, I guess, is that the DSL pair from my home into Verizon rings true. Doesn't seem that they can run tests further up the stack and test connectivity between, say, White Plains and me.
Ran the verizon speed test, got 39Kbps down and Hari said problem was because I had 59 processes running at 5% CPU on my computer -- apparently (according to Verizon tech support) a properly tuned computer should have ~30. I flattly refused to kill the other 39.
Finally wore Hari out and got put on hold until an advanced tech rep came on the line.
[sarcasm]
Good News Everybody!!!! They are going to send out a new modem ASAP. Westchester, Putnam, Dutchess Counties (+ our friends across the river and, perhaps, other people upstate) can rest easy now.
[/sarcasm]
At least there's now one more ticket in the system reporting this network problem.
I'm very disappointed in Verizon regarding these frequent, lengthy, major network problems. I do not see why they couldn't test for this since it is obviously repeatable. Why not just hang a spare computer off a DSL line and have it run speed tests every hour for a few months until this problem has been resolved. Or watch for SNMP network equipment alerts. One network outage could be explained, although there should be monitoring in place and redundant equipment on hot-standby. But week after week of the same thing is very poor and strains credibility.
I also wonder why FIOS customers in 845/914 are not seeing the same problem. Doesn't their service also go through White Plains? | |
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| | raresticks
join:2007-07-31
White Plains, NY
| Re: 914 at it again? Please note, the FIOS service is virtually an independent class of service from the traditional copper offerings.
Aside from amazing uptime and throughput, the support group is completely independent (all US based) from the DSL support matrix. | |
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Yeaah
@verizon.net
| said by killme :Can you hear me now you 4eyed geek? LMAO! *Sarcastic* Verizon support is the best ever... xD | |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
| And just to note, before I give up for the night, that, as with the other outages, I am seeing a huge increase in spam to my VZ addys along with slow email, although others have not reported this spam increase associated with the outages. As soon as these outages have been over, the spam decreases to normal (very low) levels for me. Hard to believe it's a coincidence since it's happened all four times with these last four outages. No one else?
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick | |
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Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY | 
Probably the best Upload I've seen. | |
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| raresticks
join:2007-07-31
White Plains, NY
| Re: 914 at it again? While the White Plains CO may be oversold, I truly doubt this is a capacity issue.
Todays outage began in the early AM on a weekend. Two out of the three recent outages also occured over a weekend normally a low load period.
Something else that VZ is not anxious to share with the subscribers seems to be amiss. | |
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Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY
·Verizon Online DSL
| I sincerely doubt this is an oversold issue. Whether it be weekend upgrades gone wrong or bad routing I don't know. This is happening at light times not when you would expect capacity to affect performance.
I made my call tonight. (I had company today) and they admitted there was an issue with an ETA of 8 hours.
I'll believe it when I see it. | |
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Reaper845
@verizon.net | 
Patterson, NY (845). Another great weekend. Any word on FIOS for Patterson / Brewster area???? | |
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