John 845
@verizon.net | reply to Pathfinder
Re: 914 at it again?
Speed Test on Sunday, 04-13-2008. I live in Patterson, NY (845). I'm getting tired of this problem. Anyone know when FIOS will come to the Brewster / Patterson area???? |
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Fed_Up_In_914
@verizon.net | reply to Pathfinder
It would be a shame to reward VZ for incompetence by upgrading to a more expensive product. |
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John 845
@verizon.net | LOL, true - true. I hate COMCAST. I wish Optimum was in Putnam County. |
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raresticks
join:2007-07-31
White Plains, NY
| reply to Pathfinder
Yes, it would be a pity to reward them with a FIOS contract!
I'm beginning to observe that they have gutted all resources from the DSL and dial-up operations and are sinking every spare penny into the fiber and business class services.
In essence they don't give DAMN about the DSL subscriber. I'm sure they would love to roll up the DSL operation entirely as long as they could migrate all their customers to FIOS.
They would love to shut the door on DSL if they only could. That is why an outage that is now over 24hrs. in duration is not (close to?) resolved. |
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LeakyWart
join:2008-04-13
Mahopac, NY
1 edit | reply to Pathfinder
at present :/
So let me understand something.All of sudden,without allowing Techs to fiddle with my pc and being told it is MY side causing the issue,my speeds are getting back up to normal?
Hmmm... Can you hear stonewall now? |
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blave
join:2008-03-15
| reply to Pathfinder
I'll be letting my wallet describe how displeased I am with Verizon on monday by asking for credit for the entire month. Plus, I've got the day off and if Optimum can be here, I'm going to dump Verizon even if I'm moving in a couple weeks and have to pay a fee. It will be worth it for a working connection (and one that is 5x faster).
 |
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LeakyWart
join:2008-04-13
Mahopac, NY
| reply to Pathfinder
Re: 914 at it again?
»welcome.bbb.org/
212-395-1060 is the number for the CEO's office.
212-719-3349 is the fax number for the CEO's office.
212-321-8700 is Verizon Executive Customer Service.
ivan.g.seidenberg@verizon.com is the CEO's email address |
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YqE41k24
Premium
join:2004-05-02
Tarrytown, NY
| reply to LeakyWart
Still poor and unacceptable over here.
Why don't they just send out a memo asking the White Plains cleaning crew to plug the router back in after the weekend vacuuming. |
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TwilitDemon
@verizon.net
| reply to Pathfinder
arg! I just got off the phone with the vz rep, and still nothing. They have completely convinced themselves that everyone's computers decided to malfunction at the same time, and that the problem is not on their end...this is really pissing me off. Plus, it didn't help the situation that my pc froze during the conversation (something comepletely unrelated to the slow speeds, my pc has had this problem ever since I built it) and the rep automatically assumed that that was messing up my speed and I should pay to have it repaired. Seriously, why is that just because the line test checks out clean, they instantly believe with all their might that they are free of any fault for the ongoing situation?
I even told her that it's not just me, but that alot more people are complaining, but she still denied any fault...
*sigh* I'll try calling them again later, from my dad's pc (a dell) hopefully I can get through to them.  |
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BriGuy89
Let's Go Orange
join:2001-05-08
Yorktown Heights, NY
 ·Verizon Online DSL
|  reply to Pathfinder
Check your ticket status
Unbelievably, my ticket from yesterday was closed out yesterday evening by someone from the "mission control team" for me having been unreachable (ticket notes said he/she tried to call me three times but only got a busy signal).
That is a patently false lie. The callback number was my cell phone. I was wearing it. I was not using it. Call logs show no incoming or outgoing calls at that time.
That said -- all comments about that practice aside -- I ardently implore you to check that your tickets are still active. Another CSR told me today that between 50 and 100 tickets for the same issue must be active and open before the central team will even start to do any correlation analysis (the first step in acknowledging and declaring an official VZ outage).
I hope my ticket closure was part of a "sweep" attempt to short-circuit this problem from becoming "outage" level until everyone gets back to the office on Monday morning by reducing the number of open tickets to below the threshold. Although I don't have any smoking gun on this (yet), continued problems and lack of acknowledgement don't indicate contrarian evidence either.
Also, if you have not logged a ticket, please do so. Only raw open ticket numbers will force resolution.
FYI -- A supervisor opened a new ticket for me. And of course next step is to send a technician to my house tomorrow to rule out the first hop as an issue. |
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raresticks
join:2007-07-31
White Plains, NY
1 edit | reply to TwilitDemon
Re: 914 at it again?
You must DEMAND that the twit log a ticket with the CO. Do not cooperate until they agree to this. Do not play games. Do not waste your time or their time. If they do not comply with what YOU want, hang up and call the next idiot. Keep doing this until you get the ticket logged with the CO.
I was told earlier that they are actively working on the issue. I don't really believe this. I suspect we're being played and they won't act until tomorrow AM.
This is why the tickets must be continually logged with the network. The broadband executive phone must be continually called 866-848-7700 until the message queue maximum is reached and the thing goes on overload alert status.
"Desperate times require desperate measures"
- Winston Churchill (?)
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JackStrawz
@verizon.net
| reply to once again
Add me to the list of 845ers with less than dial up speeds. I'm using the Westell versalink 327w. I spent an hour with tech support and finally convinced them that regardless of what their line tests told them, my actual speed test is what counts. They sent the problem up the ladder which will probably not even bother looking for another 24 hours in which case I should be back to normal speeds. |
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BriGuy89
Let's Go Orange
join:2001-05-08
Yorktown Heights, NY
·Verizon Online DSL
| reply to Pathfinder
Notes from the higher levels
Spoke with a tier 2 technician and an escalation supervisor this afternoon.
Of note for pass-along is that the White Plains, NY CO has a long-term, known intermittent Cisco wiring issue as well as a known long-term intermittment circuit-switching issue, which may or may not be related to the Cisco wiring issue. |
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BriGuy89
Let's Go Orange
join:2001-05-08
Yorktown Heights, NY
·Verizon Online DSL
| reply to Pathfinder
Verizon Direct
Seems like the Verizon Direct support channel is either severely understaffed, or that they've been instructed to ignore service requests on this topic: »/forum/vzdirect
The lack of even acknowledgements on this front for this issue is pitiful, and not in line with normal response times from when I've used this channel before.
Even though I'd pay more, OOL is looking more and more attractive by the moment. And I've been (until recently) a VZ DSL advocate and 8+ year subscriber. |
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BriGuy89
Let's Go Orange
join:2001-05-08
Yorktown Heights, NY
·Verizon Online DSL
| reply to raresticks
Re: 914 at it again?
said by raresticks  :The broadband executive phone must be continually called 866-848-7700 until the message queue maximum is reached and the thing goes on overload alert status. Just left my message; suggest a conga line of responses of the same ilk so we can have an idea of the effectiveness/volume. |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
| reply to BriGuy89
Re: Verizon Direct
said by BriGuy89 :Seems like the Verizon Direct support channel is either severely understaffed, or that they've been instructed to ignore service requests on this topic: » /forum/vzdirect BriGuy89, during the first outage weeks ago, I posted in that forum, begging someone from there to check out the thread I started here and to PLEASE give us some info. I got a nice response from a tech there saying they were not allowed to post here, nor to acknowledge the problem. That is just plain ridiculous---they're overlooking a great opportunity to show their customers that they actually care.
We don't have Optimum down county here (Time Warner---ugh) but I'm curious about your "pay more" comment---isn't the triple play available where you are, which breaks down to $29.99/mo. each for net access, phone, and tv? Or were you only considering net access?
The irony is that I was ready to grab FIOS, on a triple play deal, as soon as it was available here, but now have a really sour taste in my mouth (long-time DSL advocate myself, til now.)
--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY
·Verizon Online DSL
1 edit | reply to Pathfinder
Re: 914 at it again?
On the phone with them again right now. My ticket from yesterday was also closed but with the wrong info. Now the help desk tech is looking to see if there are any reported outages in my area. There is a definite lack of communication in this communication outfit. (I have first hand knowledge of this)
Road Runner is $15 per month more and an upload of 1/2 the speed but it may start to look good soon.
6 years with no problems and then 4 in 5 weeks.
Edit: he came back and said there is a problem and it started today at 2:35 PM! |
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Croton on Hudson
@verizon.net
| reply to Pathfinder
Here in Croton, same deal. dead slows, and download speeds like the other posters. I went through my mixed mac/pc system, checked all nodes, the router, etc.
All checks out.
Interestingly, though, if I snarf my neighbor's bandwidth,which goes via cable modem, everything works normally, and fast. It's only when I go back to the system I pay vz for that I have a problem.
This has been intermittent the last few weeks. Given the amount of money we all send VZ, couldn't they fix it ?
Or, are they softening us up for Fios rollout ? The DSL worked really well until about a month ago, and now....dial up. |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
·Verizon Online DSL
| reply to BriGuy89
Re: Verizon Direct
said by BriGuy89 :Seems like the Verizon Direct support channel is either severely understaffed, or that they've been instructed to ignore service requests on this topic: » /forum/vzdirect The Direct Forum reps only work Mon-Fri. It does say that somewhere on the site (I've seen it), but I'll be damned if I can find it now. Maybe we can get one of the Mods to place that info in the About section and the Before You Post message. |
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