Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY | reply to blave
Re: 914 at it again?
No disconnects here either. I've been up since I rebooted the modem last night. |
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AADISA
join:2006-12-07
White Plains, NY | Got a call from a Verizon tech who was very apologetic & acknowledged the problem, & offered a 1 mo. credit.
I previously sent an e-mail to Ivan with a link to this thread. |
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YqE41k24
Premium
join:2004-05-02
Tarrytown, NY
| Likewise. My tech wasn't aware of the problem, but he did take it seriously, acknowledge it, and is treating it as a network issue. I have yet to see any resolution to this problem, and with recent history in mind, they haven't yet regained my confidence. But perhaps we have at least raised awareness. I do feel that I've gotten closer to the right team.
As painful as it is, I half hope this the problem happens again next Saturday so that somebody with the proper skills can correct it once and for all. If it happened again for fifteen minutes and then went away for the remainder of the weekend and forever, I, for one, would feel much better.
By the way, the replacement for my "broken" modem hasn't arrived and it's past the 24-48 hour window. Gee. I wonder how things shaped up without it.  |
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vzbites
join:2008-04-14
Carmel, NY
| reply to AADISA
I also emailed Ivan and received one call from that office this morning and another from a tech this evening. I also received a one month credit on both of my accounts. I was also told that the problem was escalated this morning and was identified as a faulty "card" and that the recurring problem of the past month has been corrected.
The value of user forums such as this one can not be over-stated. This was indeed a collective effort.
Big thanks to those that posted the email address and the phone numbers in this thread and for urging everyone to contact that office. I don't believe for a minute that one or two emails or phone calls resulted in the response from Verizon. I have to believe that dozens of customers contacted that office. |
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raresticks
join:2007-07-31
White Plains, NY
|  reply to vzbites
Re: Check your ticket status
Thank you for the kind words VZBITES. I agree, I think enough collective heat was brought down on them through various means that they finally got in gear and sniffed out the trouble last evening.
I sincerely did not expect this. I did not anticipate normal status being returned until this AM at the earliest based on past performance and yesterday being a Sunday.
As promised, I contacted the billing office today and asked for an eight day credit for service failure. I came up with eight days as this was my best estimate of downtime for this same issue over the past month.
I do need to mention that they very readily granted me the credit and were very cooperative. So I have nothing to complain about in this regard.
I would encourage all victims to do the same and put your claims in if you feel like it. Just have some ticket numbers and/or dates available in case you're asked for them but you probably won't need them.
Someone had mentioned that a faulty line card was 'discovered' and corrected. Let's hope that this report turn out to be valid. If our service remains stable for more than week or ten days than we can be rest assured.
On the other hand, if we need to go into battle once again I do believe we have become quite good at pooling our resources, sharing information, exploiting any inside contacts and dealing with our adversaries in a RUTHLESS and contemptible manner when the mission requires us to do so.
Who knows, someday we may be able to get their MTR down to 4 hours. At that point we should all deserve token cash bonuses from this multi-billion dollar organization for helping them with their monitoring and root-cause analysis program.
I would like to thank all the contributors and posters for their collective efforts in this latest chapter of the ongoing saga, Fahrenheit 914... |
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Yeaah
@verizon.net
| reply to killme
Re: 914 at it again?
said by killme : Can you hear me now you 4eyed geek? LMAO! *Sarcastic* Verizon support is the best ever... xD |
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Smith6612
Premium
join:2008-02-01
united state | reply to Pathfinder
The "can you hear me now?" thing is tribute to Verizon Wireless, not Verizon Online :P |
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altermatt
Premium
join:2004-01-22
White Plains, NY
 ·Verizon Online DSL
| reply to Pathfinder
For an update and identified cause, and promise, such as it is...»914 wkend issue cause identified!
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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once again
@optonline.net
| reply to Pathfinder
I'm glad to see that there may be some resolution to this now, but I couldn't wait. After 6 years with Verizon, I officially became an Optimum customer today. Good luck to all of you.
By the way, it took about 1/2 hour to drop VZ, including a misdirected automatic transfer to a very nice level 3 tech in Ontario and a somewhat amusing call with a "Customer Solutions Agent," which is apparently the euphemism for someone authorized to refund the half-month you pay for in advance.
VOL isn't terrible when it works, and if OOL screws me, I'll be back. |
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YqE41k24
Premium
join:2004-05-02
Tarrytown, NY | reply to Pathfinder
Welcome back www.dslreports.com. I was getting worried you wouldn't be up for our big day tomorrow. |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
| said by YqE41k24  :I was getting worried you wouldn't be up for our big day tomorrow. LOL...I was thinking the same thing! Frustrating as this fiasco has been, how much worse it would have been without this place and its helpful members.
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
| reply to Pathfinder
A new weekend, and so far, not bad. Last night, I notice my speeds degrade about 15%---still within what they consider normal. Just now, they are just a bit off from my normally great speeds, and all is well.
Looks like the fix I reported on in another thread (»914 wkend issue cause identified!) is working finally! While it took VZ WAY too long to believe us that there was a pattern, once they grasped the concept (thanks to the savvy users calling them and making a stink), they did seem to get it fixed.
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
2 edits | reply to Pathfinder
We may have spoken and praised too soon: my download speeds are down to less than half usual: 1227 vs. 2900 this morning early (Sunday.) Perhaps momentary? Upload just a tad under normal.
10 minutes later: 1130...uh, oh.
10 minutes later: back to almost normal (2707 vs, 2900), but with a 57 ms. ping instead of the usual 30 something.
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY
·Verizon Online DSL
| 
Normal here right now but I have noticed some odd behavior while browsing.
Now have you rebooted your modem? What OS are you using? Can I take over your screen control?
Oh never mind. It seemed like a tape playing in my head from the last 3 weekends. |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
1 edit | said by Pathfinder :Now have you rebooted your modem? What OS are you using? Can I take over your screen control? :). No joke about the rebooting of the modem---that actually DOES help sometimes! And while no, you (or THEY) can't take over my screen control (come on, attorneys never give up control), you could have seem it at Athena this morning on my laptop  .
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY | Athena? Not the diner? |
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