914 at it again? in Verizon Online DSL http://www.dslreports.com/forum/r20322024 en Tue, 01 Dec 2009 00:57:20 EDT Tue, 01 Dec 2009 00:57:20 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20358089 Pathfinder : Athena? Not the diner?]]> http://www.dslreports.com/forum/remark,20358089 Sun, 20 Apr 2008 10:35:54 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20357953 altermatt :
said by Pathfinder See Profile :

Now have you rebooted your modem? What OS are you using? Can I take over your screen control?
:). No joke about the rebooting of the modem---that actually DOES help sometimes! And while no, you (or THEY) can't take over my screen control (come on, attorneys never give up control), you could have seem it at Athena this morning on my laptop ;).


--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick]]> http://www.dslreports.com/forum/remark,20357953 Sun, 20 Apr 2008 09:51:55 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20357689 Pathfinder :
Normal here right now but I have noticed some odd behavior while browsing.

Now have you rebooted your modem? What OS are you using? Can I take over your screen control?
Oh never mind. It seemed like a tape playing in my head from the last 3 weekends. :)]]> http://www.dslreports.com/forum/remark,20357689 Sun, 20 Apr 2008 07:37:38 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20357596 altermatt : We may have spoken and praised too soon: my download speeds are down to less than half usual: 1227 vs. 2900 this morning early (Sunday.) Perhaps momentary? Upload just a tad under normal.

10 minutes later: 1130...uh, oh.

10 minutes later: back to almost normal (2707 vs, 2900), but with a 57 ms. ping instead of the usual 30 something.

--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick]]> http://www.dslreports.com/forum/remark,20357596 Sun, 20 Apr 2008 05:04:43 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20354351 altermatt : A new weekend, and so far, not bad. Last night, I notice my speeds degrade about 15%---still within what they consider normal. Just now, they are just a bit off from my normally great speeds, and all is well.

Looks like the fix I reported on in another thread (»914 wkend issue cause identified!) is working finally! While it took VZ WAY too long to believe us that there was a pattern, once they grasped the concept (thanks to the savvy users calling them and making a stink), they did seem to get it fixed.
--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick]]> http://www.dslreports.com/forum/remark,20354351 Sat, 19 Apr 2008 12:06:20 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20352674 altermatt :
said by YqE41k24 See Profile :

I was getting worried you wouldn't be up for our big day tomorrow.
LOL...I was thinking the same thing! Frustrating as this fiasco has been, how much worse it would have been without this place and its helpful members.
--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick]]> http://www.dslreports.com/forum/remark,20352674 Fri, 18 Apr 2008 13:10:50 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20351743 YqE41k24 : Welcome back www.dslreports.com. I was getting worried you wouldn't be up for our big day tomorrow.]]> http://www.dslreports.com/forum/remark,20351743 Fri, 18 Apr 2008 10:08:40 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20350160 anon : I'm glad to see that there may be some resolution to this now, but I couldn't wait. After 6 years with Verizon, I officially became an Optimum customer today. Good luck to all of you.
By the way, it took about 1/2 hour to drop VZ, including a misdirected automatic transfer to a very nice level 3 tech in Ontario and a somewhat amusing call with a "Customer Solutions Agent," which is apparently the euphemism for someone authorized to refund the half-month you pay for in advance.
VOL isn't terrible when it works, and if OOL screws me, I'll be back.]]> http://www.dslreports.com/forum/remark,20350160 Thu, 17 Apr 2008 19:48:28 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20349071 altermatt : For an update and identified cause, and promise, such as it is...»914 wkend issue cause identified!
--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick]]> http://www.dslreports.com/forum/remark,20349071 Thu, 17 Apr 2008 12:14:37 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20348881 Smith6612 : The "can you hear me now?" thing is tribute to Verizon Wireless, not Verizon Online :P]]> http://www.dslreports.com/forum/remark,20348881 Thu, 17 Apr 2008 11:37:31 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20347675 anon :
said by killme :



Can you hear me now you 4eyed geek?
LMAO! *Sarcastic* Verizon support is the best ever... xD]]> http://www.dslreports.com/forum/remark,20347675 Thu, 17 Apr 2008 04:15:10 EDT Re: Check your ticket status http://www.dslreports.com/forum/remark,20335472 raresticks : Thank you for the kind words VZBITES. I agree, I think enough collective heat was brought down on them through various means that they finally got in gear and sniffed out the trouble last evening.

I sincerely did not expect this. I did not anticipate normal status being returned until this AM at the earliest based on past performance and yesterday being a Sunday.

As promised, I contacted the billing office today and asked for an eight day credit for service failure. I came up with eight days as this was my best estimate of downtime for this same issue over the past month.

I do need to mention that they very readily granted me the credit and were very cooperative. So I have nothing to complain about in this regard.

I would encourage all victims to do the same and put your claims in if you feel like it. Just have some ticket numbers and/or dates available in case you're asked for them but you probably won't need them.

Someone had mentioned that a faulty line card was 'discovered' and corrected. Let's hope that this report turn out to be valid. If our service remains stable for more than week or ten days than we can be rest assured.

On the other hand, if we need to go into battle once again I do believe we have become quite good at pooling our resources, sharing information, exploiting any inside contacts and dealing with our adversaries in a RUTHLESS and contemptible manner when the mission requires us to do so.

Who knows, someday we may be able to get their MTR down to 4 hours. At that point we should all deserve token cash bonuses from this multi-billion dollar organization for helping them with their monitoring and root-cause analysis program.

I would like to thank all the contributors and posters for their collective efforts in this latest chapter of the ongoing saga, Fahrenheit 914...]]> http://www.dslreports.com/forum/remark,20335472 Mon, 14 Apr 2008 23:47:53 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20334933 vzbites : I also emailed Ivan and received one call from that office this morning and another from a tech this evening. I also received a one month credit on both of my accounts. I was also told that the problem was escalated this morning and was identified as a faulty "card" and that the recurring problem of the past month has been corrected.

The value of user forums such as this one can not be over-stated. This was indeed a collective effort.

Big thanks to those that posted the email address and the phone numbers in this thread and for urging everyone to contact that office. I don't believe for a minute that one or two emails or phone calls resulted in the response from Verizon. I have to believe that dozens of customers contacted that office.]]> http://www.dslreports.com/forum/remark,20334933 Mon, 14 Apr 2008 21:55:52 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20334772 YqE41k24 : Likewise. My tech wasn't aware of the problem, but he did take it seriously, acknowledge it, and is treating it as a network issue. I have yet to see any resolution to this problem, and with recent history in mind, they haven't yet regained my confidence. But perhaps we have at least raised awareness. I do feel that I've gotten closer to the right team.

As painful as it is, I half hope this the problem happens again next Saturday so that somebody with the proper skills can correct it once and for all. If it happened again for fifteen minutes and then went away for the remainder of the weekend and forever, I, for one, would feel much better.

By the way, the replacement for my "broken" modem hasn't arrived and it's past the 24-48 hour window. Gee. I wonder how things shaped up without it. :-)]]> http://www.dslreports.com/forum/remark,20334772 Mon, 14 Apr 2008 21:30:17 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20334536 AADISA : Got a call from a Verizon tech who was very apologetic & acknowledged the problem, & offered a 1 mo. credit.
I previously sent an e-mail to Ivan with a link to this thread.]]> http://www.dslreports.com/forum/remark,20334536 Mon, 14 Apr 2008 20:59:35 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20334466 Pathfinder :

No disconnects here either. I've been up since I rebooted the modem last night.]]> http://www.dslreports.com/forum/remark,20334466 Mon, 14 Apr 2008 20:47:59 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20334437 blave : Thanks, was wondering if they were fixing something and everyone was getting it... Oh well, back to normal for now :)]]> http://www.dslreports.com/forum/remark,20334437 Mon, 14 Apr 2008 20:43:13 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20333725 YqE41k24 : Throughput is holding steady over here


I haven't noticed disconnects. I think that may be a different problem than reduced download speed.]]> http://www.dslreports.com/forum/remark,20333725 Mon, 14 Apr 2008 18:31:53 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20333521 blave : Is anyone else having troubles today as well? I'm getting disconnected about every 15 seconds now. Yay. I guess it's one last hurrah for Verizon until the optimum online guy arrives...]]> http://www.dslreports.com/forum/remark,20333521 Mon, 14 Apr 2008 17:53:03 EDT Re: Check your ticket status http://www.dslreports.com/forum/remark,20331019 anon : Very good summary posted by raresticks. I know it is easy for everyone to just settle back in now that our service is back up. But if we are complacent now by doing nothing about this, we become our own worst enemy and we remain slaves to verizon.

I believe it is imperative that we ALL follow the instructions posted earlier to call, fax, and email to the numbers that were given. Also, it is equally important to contact billing as soon as possible and demand a nine day credit to our accounts. Nine days would be the minimum as this was the number of days in the past month when the service was down. It might be a good idea to demand credit for the entire month so if that doesn't go that well, we may at least get the nine days.

There is no reason to think that this will not happen again. We have to go on the offensive NOW. As for myself, if Verizon refuses to credit my account, I plan on filing a complaint with the BBB and I am also investigating the possibility of a class action suit.

Strength in numbers. Do what needs to be done.]]> http://www.dslreports.com/forum/remark,20331019 Mon, 14 Apr 2008 10:09:15 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20330806 anon : Final joke: I send VOL a complaint using their form on their webpage. here's what I get back...

Your message did not reach some or all of the intended recipients.

Subject: Verizon.com Consumer email response
Sent: 4/12/2008 6:34 PM

The following recipient(s) could not be reached:

billing@egbhipa1.verizon.com on 4/12/2008 6:34 PM
The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.
]]> http://www.dslreports.com/forum/remark,20330806 Mon, 14 Apr 2008 09:21:52 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20329984 anon : ...and to all a good night! :D
]]> http://www.dslreports.com/forum/remark,20329984 Mon, 14 Apr 2008 00:35:20 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20329606 anon :

All good up in the Brewster / Patterson area (845)

See you all soon!!!! ;)]]> http://www.dslreports.com/forum/remark,20329606 Sun, 13 Apr 2008 23:02:03 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20329402 altermatt : Odd, now my download speed is back to normal, and the upload is lower than usual (although still within "normal" limits):


I chuckled when I saw people posting here "see you next weekend". I will say that I'm willing to bet that if this happens again next weekend (or whatever), along with the same stonewalling, forcing users to jump through hoops, etc., that there will be many less posting here next weekend, as they will be busy calling OO ;).
--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick]]> http://www.dslreports.com/forum/remark,20329402 Sun, 13 Apr 2008 22:18:40 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20329255 TwilitDemon : Things are back up to normal here.

'Till next time I guess. :)

]]> http://www.dslreports.com/forum/remark,20329255 Sun, 13 Apr 2008 21:48:59 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20329227 raresticks : Sound the ALL CLEAR....

System status normal. Line rate 2875/732 here.

I will be on the phone with the business office in the morning and possibly the broadband executive office as well. If I get anything useful from them I will post the information here.

Good luck to all, until the next disaster...]]> http://www.dslreports.com/forum/remark,20329227 Sun, 13 Apr 2008 21:45:25 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20329204 Pathfinder : Right on time. Early Saturday morning to late Sunday. 3 weeks in a row. I guess it is easier than traffic shaping.]]> http://www.dslreports.com/forum/remark,20329204 Sun, 13 Apr 2008 21:42:13 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20329134 YqE41k24 : It's back to par for the time being...



See you next weekend.]]> http://www.dslreports.com/forum/remark,20329134 Sun, 13 Apr 2008 21:27:40 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20329130 anon : Speed done at my parents house in Yonkers, NY (914)( Verizon - FIOS )



I can't wait to go home to Patterson, NY (845) and see what speed awaits me. I'm betting on sub dial up download speeds. Yay DSL.]]> http://www.dslreports.com/forum/remark,20329130 Sun, 13 Apr 2008 21:26:19 EDT Re: Check your ticket status http://www.dslreports.com/forum/remark,20328963 raresticks : People,

It is very helpful to read all the previous postings. It could save you a lot of wasted time and effort. OK, let's go over this once AGAIN:

1. Your problem has NOTHING to do with you're modem.
2. Screen sharing with level 1 CSRs is a waste of your time.
3. If the ticket you opened is not with the network operations group, you're problem will not be addressed any time soon. It is more likely they will send a field tech out in a couple of days to look at you're outside wires. This has NOTHING to do with your problem.
4. The level 1 CSR can open a ticket for you with the network group. They will not do so unless you insist on speaking with a supervisor to have them do it. If your lucky at this point you will be given a new ticket number beginning with 'NY'.
5. The line test the CSR does as a standard practice is capable of checking the DSL line sync between the CO and your modem. In the case of an outage, the line test essentially tells you NOTHING. It is incapable of reporting on upstream issues which is what we have now. The CSR in most cases will not understand this. That is why you the end user must educate them.
6. Only by escalating your problem beyond the CSR will you have any hope at all of having the issue resolved when an outage condition is in effect.

Apparently, there was a consious decision by the CO NOT to address the issue over a weekend. They had certain knowledge of the outage as of late morning on Saturday. As the problem is still unresolved I can only assume that it was not worked on at all.

I for one will be seeking to collect from the billing office loss of service fees for all recent outages. On average this will come to $24.00 or 4x2x $3.00 Whether or not this will be granted is another question.

Only when enough customers ask for credits or escalate to the highest levels will these problems be addressed. Going through the standard support channel for a widespread issue is fruitless and will not help you or other subscribers.

Hope this helps....]]> http://www.dslreports.com/forum/remark,20328963 Sun, 13 Apr 2008 20:51:57 EDT Re: Check your ticket status http://www.dslreports.com/forum/remark,20328815 YqE41k24 : I called again to check status and found yesterday's ticket closed. Apparently they ran multiple line tests and could not detect any problem. A replacement modem was sent out.

However, the new tech rep was able to access yesterday's notes. They did a very good job of recording our conversation and pertinent details and the rep was able to pick up from where we left off. This time we tried Verizon's screen sharing and the rep took over my screen. (I was able to view all activity and could disconnect at any time). The rep went to speedtest.net and while the gifs were downloading, and then test running, we had a lengthy conversation. One thing to note, and if your rep doesn't see this, point it out -- the mouse moves very smoothly and the screen sharing was quite responsive. There is a clear and obvious discrepancy between responsiveness of speedtest.net and the screen sharing program. The connection from home to the Verizon corporate LAN is excellent and this indicates a properly configured computer. The connection from home to speedtest.net is terrible. The point where the networks diverge, and where the throughput problem happens, is inside Verizon and not on customer premises.

A new ticket was opened but because I have an older modem (never had any trouble), the rep had to blame my situation on it. Even the rep could hardly keep a straight face. Anyway, I made him document the network issue and my suspicions of a regional performance problem.

By the way, does anyone know what a "line test" actually is? It seems to test only the last hop. It's like testing a 10Mbps ethernet cable between a computer and router and then saying that your DSL performance must be great. That test would be very good at pointing out problems with the ethernet cable. But irrelevant for diagnosing anything else.]]> http://www.dslreports.com/forum/remark,20328815 Sun, 13 Apr 2008 20:19:51 EDT Re: Verizon Direct http://www.dslreports.com/forum/remark,20328369 BriGuy89 :
said by Jodokast96 See Profile :

The Direct Forum reps only work Mon-Fri. It does say that somewhere on the site (I've seen it), but I'll be damned if I can find it now. Maybe we can get one of the Mods to place that info in the About section and the Before You Post message.
Admittedly a grey zone that could use some clarification/codification. There have been replies posted to related threads launched since the outage, so VZ Direct may be offering support outside the official M-F window.]]> http://www.dslreports.com/forum/remark,20328369 Sun, 13 Apr 2008 18:25:51 EDT Re: Verizon Direct http://www.dslreports.com/forum/remark,20328322 BriGuy89 :
said by altermatt :

I'm curious about your "pay more" comment---isn't the triple play available where you are, which breaks down to $29.99/mo. each for net access, phone, and tv? Or were you only considering net access?
Yes that's it -- Triple play is available but I'm really only interested in high-speed internet access and basic phone service. I don't do a boatload of long-distance calling, and I only have (and for now want) basic cable, so bundles cost me more because my calling levels are so low. ]]> http://www.dslreports.com/forum/remark,20328322 Sun, 13 Apr 2008 18:06:17 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20327941 raresticks : Noted. Shows good level of customer concern.

I also suggest EVERYONE call VZ Ceo Ivan's phone @ 212-395-1060. I've already left a message there. I'm hoping the calls are forwarded out to his hand-held while he is having a grand time on the golf course today.

Things to include:

1. Your reach number or contact info
2. Any ticket numbers you have
3. The widespread nature of the outage
4. The as yet unknown ETR
5. Fourth outage of this type within 1 month
6. The notion that the White Plains CO Operations Manager
should be fired immediately
7. Outage condition from early AM on the 12th
8. Anything else you deem relevent]]> http://www.dslreports.com/forum/remark,20327941 Sun, 13 Apr 2008 17:30:27 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20328144 raresticks : 212-395-1060 is the number for the CEO's office.

EVERYONE should log a message here. Thing to include:

1. Your contact number
2. Length of time of the outage (at least from AM on 4/12)
3. Any ticket numbers you may have
4. As yet unknown ETR
5. A request that the White Plains CO operations manager be fired!!
6. Anything else you deem relevant
7. Area codes impacted (914,845)
8. Fourth outage within a month for the same reason]]> http://www.dslreports.com/forum/remark,20328144 Sun, 13 Apr 2008 17:27:54 EDT Re: Verizon Direct http://www.dslreports.com/forum/remark,20328138 Jodokast96 :
said by BriGuy89 See Profile :

Seems like the Verizon Direct support channel is either severely understaffed, or that they've been instructed to ignore service requests on this topic: »/forum/vzdirect
The Direct Forum reps only work Mon-Fri. It does say that somewhere on the site (I've seen it), but I'll be damned if I can find it now. Maybe we can get one of the Mods to place that info in the About section and the Before You Post message.]]> http://www.dslreports.com/forum/remark,20328138 Sun, 13 Apr 2008 17:27:05 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20328137 anon : Here in Croton, same deal. dead slows, and download speeds like the other posters. I went through my mixed mac/pc system, checked all nodes, the router, etc.

All checks out.

Interestingly, though, if I snarf my neighbor's bandwidth,which goes via cable modem, everything works normally, and fast. It's only when I go back to the system I pay vz for that I have a problem.

This has been intermittent the last few weeks. Given the amount of money we all send VZ, couldn't they fix it ?

Or, are they softening us up for Fios rollout ? The DSL worked really well until about a month ago, and now....dial up.]]> http://www.dslreports.com/forum/remark,20328137 Sun, 13 Apr 2008 17:27:03 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20327943 Pathfinder : On the phone with them again right now. My ticket from yesterday was also closed but with the wrong info. Now the help desk tech is looking to see if there are any reported outages in my area. There is a definite lack of communication in this communication outfit. (I have first hand knowledge of this)
Road Runner is $15 per month more and an upload of 1/2 the speed but it may start to look good soon.
6 years with no problems and then 4 in 5 weeks.
Edit: he came back and said there is a problem and it started today at 2:35 PM! ]]> http://www.dslreports.com/forum/remark,20327943 Sun, 13 Apr 2008 16:27:43 EDT Re: Verizon Direct http://www.dslreports.com/forum/remark,20327884 altermatt :
said by BriGuy89 See Profile :

Seems like the Verizon Direct support channel is either severely understaffed, or that they've been instructed to ignore service requests on this topic: »/forum/vzdirect
BriGuy89, during the first outage weeks ago, I posted in that forum, begging someone from there to check out the thread I started here and to PLEASE give us some info. I got a nice response from a tech there saying they were not allowed to post here, nor to acknowledge the problem. That is just plain ridiculous---they're overlooking a great opportunity to show their customers that they actually care.

We don't have Optimum down county here (Time Warner---ugh) but I'm curious about your "pay more" comment---isn't the triple play available where you are, which breaks down to $29.99/mo. each for net access, phone, and tv? Or were you only considering net access?

The irony is that I was ready to grab FIOS, on a triple play deal, as soon as it was available here, but now have a really sour taste in my mouth (long-time DSL advocate myself, til now.)
--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick]]> http://www.dslreports.com/forum/remark,20327884 Sun, 13 Apr 2008 16:10:19 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20327877 BriGuy89 :
said by raresticks See Profile :

The broadband executive phone must be continually called 866-848-7700 until the message queue maximum is reached and the thing goes on overload alert status.
Just left my message; suggest a conga line of responses of the same ilk so we can have an idea of the effectiveness/volume.]]> http://www.dslreports.com/forum/remark,20327877 Sun, 13 Apr 2008 16:08:27 EDT Verizon Direct http://www.dslreports.com/forum/remark,20327816 BriGuy89 : Seems like the Verizon Direct support channel is either severely understaffed, or that they've been instructed to ignore service requests on this topic: »/forum/vzdirect

The lack of even acknowledgements on this front for this issue is pitiful, and not in line with normal response times from when I've used this channel before.

Even though I'd pay more, OOL is looking more and more attractive by the moment. And I've been (until recently) a VZ DSL advocate and 8+ year subscriber.]]> http://www.dslreports.com/forum/remark,20327816 Sun, 13 Apr 2008 15:53:31 EDT Notes from the higher levels http://www.dslreports.com/forum/remark,20327794 BriGuy89 : Spoke with a tier 2 technician and an escalation supervisor this afternoon.

Of note for pass-along is that the White Plains, NY CO has a long-term, known intermittent Cisco wiring issue as well as a known long-term intermittment circuit-switching issue, which may or may not be related to the Cisco wiring issue.]]> http://www.dslreports.com/forum/remark,20327794 Sun, 13 Apr 2008 15:47:21 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20327792 anon : Add me to the list of 845ers with less than dial up speeds. I'm using the Westell versalink 327w. I spent an hour with tech support and finally convinced them that regardless of what their line tests told them, my actual speed test is what counts. They sent the problem up the ladder which will probably not even bother looking for another 24 hours in which case I should be back to normal speeds. ]]> http://www.dslreports.com/forum/remark,20327792 Sun, 13 Apr 2008 15:46:22 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20327706 raresticks : You must DEMAND that the twit log a ticket with the CO. Do not cooperate until they agree to this. Do not play games. Do not waste your time or their time. If they do not comply with what YOU want, hang up and call the next idiot. Keep doing this until you get the ticket logged with the CO.

I was told earlier that they are actively working on the issue. I don't really believe this. I suspect we're being played and they won't act until tomorrow AM.

This is why the tickets must be continually logged with the network. The broadband executive phone must be continually called 866-848-7700 until the message queue maximum is reached and the thing goes on overload alert status.

"Desperate times require desperate measures"
- Winston Churchill (?)
]]> http://www.dslreports.com/forum/remark,20327706 Sun, 13 Apr 2008 15:43:23 EDT Check your ticket status http://www.dslreports.com/forum/remark,20327773 BriGuy89 : Unbelievably, my ticket from yesterday was closed out yesterday evening by someone from the "mission control team" for me having been unreachable (ticket notes said he/she tried to call me three times but only got a busy signal).

That is a patently false lie. The callback number was my cell phone. I was wearing it. I was not using it. Call logs show no incoming or outgoing calls at that time.

That said -- all comments about that practice aside -- I ardently implore you to check that your tickets are still active. Another CSR told me today that between 50 and 100 tickets for the same issue must be active and open before the central team will even start to do any correlation analysis (the first step in acknowledging and declaring an official VZ outage).

I hope my ticket closure was part of a "sweep" attempt to short-circuit this problem from becoming "outage" level until everyone gets back to the office on Monday morning by reducing the number of open tickets to below the threshold. Although I don't have any smoking gun on this (yet), continued problems and lack of acknowledgement don't indicate contrarian evidence either.

Also, if you have not logged a ticket, please do so. Only raw open ticket numbers will force resolution.

FYI -- A supervisor opened a new ticket for me. And of course next step is to send a technician to my house tomorrow to rule out the first hop as an issue. ]]> http://www.dslreports.com/forum/remark,20327773 Sun, 13 Apr 2008 15:40:54 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20327588 anon : arg! I just got off the phone with the vz rep, and still nothing. They have completely convinced themselves that everyone's computers decided to malfunction at the same time, and that the problem is not on their end...this is really pissing me off. Plus, it didn't help the situation that my pc froze during the conversation (something comepletely unrelated to the slow speeds, my pc has had this problem ever since I built it) and the rep automatically assumed that that was messing up my speed and I should pay to have it repaired. Seriously, why is that just because the line test checks out clean, they instantly believe with all their might that they are free of any fault for the ongoing situation?

I even told her that it's not just me, but that alot more people are complaining, but she still denied any fault...

*sigh* I'll try calling them again later, from my dad's pc (a dell) hopefully I can get through to them. :o]]> http://www.dslreports.com/forum/remark,20327588 Sun, 13 Apr 2008 14:53:15 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20327580 YqE41k24 : Still poor and unacceptable over here.



Why don't they just send out a memo asking the White Plains cleaning crew to plug the router back in after the weekend vacuuming.]]> http://www.dslreports.com/forum/remark,20327580 Sun, 13 Apr 2008 14:49:24 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20326883 LeakyWart : »welcome.bbb.org/

212-395-1060 is the number for the CEO's office.
212-719-3349 is the fax number for the CEO's office.
212-321-8700 is Verizon Executive Customer Service.
ivan.g.seidenberg@verizon.com is the CEO's email address]]> http://www.dslreports.com/forum/remark,20326883 Sun, 13 Apr 2008 14:34:34 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20327208 blave : I'll be letting my wallet describe how displeased I am with Verizon on monday by asking for credit for the entire month. Plus, I've got the day off and if Optimum can be here, I'm going to dump Verizon even if I'm moving in a couple weeks and have to pay a fee. It will be worth it for a working connection (and one that is 5x faster).

]]> http://www.dslreports.com/forum/remark,20327208 Sun, 13 Apr 2008 13:15:28 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20327121 LeakyWart :

at present :/

So let me understand something.All of sudden,without allowing Techs to fiddle with my pc and being told it is MY side causing the issue,my speeds are getting back up to normal?

Hmmm... Can you hear stonewall now?]]> http://www.dslreports.com/forum/remark,20327121 Sun, 13 Apr 2008 12:55:57 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20327114 raresticks : Yes, it would be a pity to reward them with a FIOS contract!

I'm beginning to observe that they have gutted all resources from the DSL and dial-up operations and are sinking every spare penny into the fiber and business class services.

In essence they don't give DAMN about the DSL subscriber. I'm sure they would love to roll up the DSL operation entirely as long as they could migrate all their customers to FIOS.

They would love to shut the door on DSL if they only could. That is why an outage that is now over 24hrs. in duration is not (close to?) resolved.]]> http://www.dslreports.com/forum/remark,20327114 Sun, 13 Apr 2008 12:54:23 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20327112 anon : LOL, true - true. I hate COMCAST. I wish Optimum was in Putnam County.]]> http://www.dslreports.com/forum/remark,20327112 Sun, 13 Apr 2008 12:53:47 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20327070 anon : It would be a shame to reward VZ for incompetence by upgrading to a more expensive product.]]> http://www.dslreports.com/forum/remark,20327070 Sun, 13 Apr 2008 12:41:55 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20327048 anon :

Speed Test on Sunday, 04-13-2008. I live in Patterson, NY (845). I'm getting tired of this problem. Anyone know when FIOS will come to the Brewster / Patterson area????]]> http://www.dslreports.com/forum/remark,20327048 Sun, 13 Apr 2008 12:35:04 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20326987 nathan42100 : I must be one of the "lucky" ones.
Still usable but not fast:


This really is ridiculous though. Can't they at least plan the outages for when everyone DOESN'T need it? Like during the week during the day for non-business customers and weekend for businesses?]]> http://www.dslreports.com/forum/remark,20326987 Sun, 13 Apr 2008 12:15:33 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20326864 YqE41k24 : First, is Linux tech support any better informed than Windows? I've found that for problems like this, on other occasions, getting support for the most obscure and technical, but supported, product gets you to a more informed class of support reps, who may be able to grasp the real situation quicker. I've been calling against my Windows XP machine, but maybe I should boot up CPM or OS/2 instead. ;)

I don't blame the individuals at tech support. I certainly could not stay on the phone or chat session for 2+ hours going over and over my Windows machine if I didn't believe that they were sincerely trying to assist me. Although poor performance is becoming a regular event for us, I do think that a vast majority of their calls are due to misconfiguration of home computers. The problem is that they lack the tools and process to properly diagnose and separate our network problem from home computer problems. From what I can see, the tech support reps do not have a way to test for the network performance.

What is this "line test"? It seems to test the signal between our modem and the first hop, DSL, into Verizon's offices. I do think that electrical noise and corrosion can cause errors with the line and the test does show a certain class of problems. But they sorely need the ability to run a speed test, at the IP level, between Bangalore or certain points in the USA and the modem.

Since no process is in place to test or monitor network performance at the area-code level, it seems that we must slog through the existing processes and individual outages will only be resolved, on a case-by-case basis, when enough people have talked their way through tech support for 2+ hour stints and opened a certain quantity of trouble tickets. It's basically a self-imposed (Verizon imposed) DoS process. During the hours spent talking to us, those same reps could have actually been helping people in other areas of the country.

The process is broken. The tech support reps are simply the visible ring of this broken process.

But if threatening them gets you an open ticket faster, more power to you. :D]]> http://www.dslreports.com/forum/remark,20326864 Sun, 13 Apr 2008 11:50:38 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20326835 anon : Just off the phone 11:30am with a VZ tech who claims there is no reported outage in 914 and that my line test is fine.
If this gets resolved again at 10pm tonight we should all be very suspicious of other factors involved (maintenance, upgrades). Meanwhile their techs have no idea and this is what we get:
]]> http://www.dslreports.com/forum/remark,20326835 Sun, 13 Apr 2008 11:44:52 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20326635 altermatt :
said by Christian :

She advised me it was my computer and that I should send it to the manufacturer to be repaired.
THIS is exactly what we're talking about. It is CRITICAL that anyone speaking with tech support and told something like this, at a time when there are clearly so many posts about the same problem, emphasize adamantly to the rep that it IS their network, that there are many posts on DSLR about the same thing, that they are going to be responsible for a mass exodus of customers if they keep this up.

When I called and got this arrogant attitude, and the rep refused to accept my statement that there were many others posting about the same thing, I politely asked for a name and id number and then told him that when I called retention threatening to cancel, I would make sure to let retention know that it was him specifically, and the others of his ilk, that were responsible for my considering leaving, NOT the outage itself.

PLEASE, if there are ever any VZ people reading these threads (the Verizon Direct forum here, which is supposed to be a direct line to official VZ people, does not allow the reps to post here, apparently), tell your company that THIS kind of stonewalling is the worst part. As I have repeated many times through these many threads, the stonewalling is worse for many of us than the outages themselves (although those are getting pretty old, too ;)).

Maybe if we all post in the Verizon Direct forum??? And point them to this thread, and the others from the other outages?
--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick]]> http://www.dslreports.com/forum/remark,20326635 Sun, 13 Apr 2008 10:57:40 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20326453 oldnslow2 : South of the border, here in NJ, we share your pain. Can't help but wonder if it is a shared problem.



This is a good day. When it gets as low as 40 or 60, I can't get the speed tests to load. The operating system is NOT at fault. It is the same in Linux as in WinXP.]]> http://www.dslreports.com/forum/remark,20326453 Sun, 13 Apr 2008 10:01:41 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20326442 anon : I've been having the same problems. Very slow D/L and okay U/L. I spent 2 hours on the phone with verizon tech support, two different people, was told that it is my computer. It was running 39 processes and had a 50% cpu usage. Tech said that was abnormal... funny thing is that 48% of that cpu usage was THEIR sharing program that they used to log on to my computer. Anne, a supervisor, said the line test ran fine and that they could not dispatch tech support because of that. She advised me it was my computer and that I should send it to the manufacturer to be repaired.

I love how verizon will not admit to a problem on their end. I am VERY close to getting a different ISP. Does anyone have any suggestions? I'm located in Ossining, but don't have cable.

Also, anyone know of a good way of complaining? The people on VZ tech support are so arrogant, and don't care about complaints. I'm thinking about writing a good old fashioned letter and letting them know about my unhappiness.]]> http://www.dslreports.com/forum/remark,20326442 Sun, 13 Apr 2008 09:56:43 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20326424 anon : 845 still slower then dail-up on this day.( 4/13 ).

I am very frustrated today.Weekends for me are spent playing online games,research for my kids school projects and just general surfing.For the bast 3 weekends ( or has it been 4),this SAME problem exists,i get stonewalled by tech support,i tell them to submitt and excalate my ticket and made to feel its my machine causing the issue not them.

Prior to calling AGAIN to today (yes,im a sucker for pain).Does anyone have any intellegent phrases or findings i can tell them? Just to sound like i know what i am talking about and its not my pc?

]]> http://www.dslreports.com/forum/remark,20326424 Sun, 13 Apr 2008 09:50:30 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20326370 hudsonsmith : Speeds were OK around 7AM this morning (1578/167) but crapped out after about 8AM. Am now getting 420/203, which is better than the 150ish I was getting yesterday but still unsatisfactory. I've been getting the spam flood since around Thursday, prior to the outage beginning.]]> http://www.dslreports.com/forum/remark,20326370 Sun, 13 Apr 2008 09:24:30 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20326350 YqE41k24 : Approx 88/607 here. Yesterday I saw 7Kbps download on the verizon High Speed test.]]> http://www.dslreports.com/forum/remark,20326350 Sun, 13 Apr 2008 09:14:22 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20326251 altermatt : Well, it's Sunday morning and test results are actually scarier to me: about 800/600. This worries me more than the dialup speeds yesterday, since I'm afraid that because it is SLIGHTLY faster (but still WAY below my usual 2850-2900 download) they will decide "it's fixed". Another day of not being able to work on projects, since they involve lots of large downloads.

And again, higher volume of spam than usual, just like with the last outages. Very odd. Makes me wonder if what we're seeing with these outages is some sort of attack!

--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick]]> http://www.dslreports.com/forum/remark,20326251 Sun, 13 Apr 2008 08:24:28 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20325416 anon :

Patterson, NY (845). Another great weekend. Any word on FIOS for Patterson / Brewster area???? ]]> http://www.dslreports.com/forum/remark,20325416 Sat, 12 Apr 2008 23:33:26 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20325268 Pathfinder : I sincerely doubt this is an oversold issue. Whether it be weekend upgrades gone wrong or bad routing I don't know. This is happening at light times not when you would expect capacity to affect performance.
I made my call tonight. (I had company today) and they admitted there was an issue with an ETA of 8 hours.
I'll believe it when I see it.]]> http://www.dslreports.com/forum/remark,20325268 Sat, 12 Apr 2008 22:58:37 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20325232 raresticks : While the White Plains CO may be oversold, I truly doubt this is a capacity issue.

Todays outage began in the early AM on a weekend. Two out of the three recent outages also occured over a weekend normally a low load period.

Something else that VZ is not anxious to share with the subscribers seems to be amiss.]]> http://www.dslreports.com/forum/remark,20325232 Sat, 12 Apr 2008 22:48:46 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20325189 tim_k : The oversold network in the White Plains area is way above the responsiblity of any support people you will talk to. I'm not sure who is in charge of adding capacity. You might want to try this number. It's been posted here before for anyone who thinks I'm giving out an internal number. Broadband executive office- 866-848-7700 Hopefully they can get up the chain of command to do something for you guys.
--
RIP my baby Buttons 1/15/94-2/9/07 Buttons, Buttons video
]]> http://www.dslreports.com/forum/remark,20325189 Sat, 12 Apr 2008 22:36:53 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20325142 Pathfinder :

Probably the best Upload I've seen.]]> http://www.dslreports.com/forum/remark,20325142 Sat, 12 Apr 2008 22:27:31 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20324885 altermatt : And just to note, before I give up for the night, that, as with the other outages, I am seeing a huge increase in spam to my VZ addys along with slow email, although others have not reported this spam increase associated with the outages. As soon as these outages have been over, the spam decreases to normal (very low) levels for me. Hard to believe it's a coincidence since it's happened all four times with these last four outages. No one else?
--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick]]> http://www.dslreports.com/forum/remark,20324885 Sat, 12 Apr 2008 21:33:20 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20324875 raresticks : Please note, the FIOS service is virtually an independent class of service from the traditional copper offerings.

Aside from amazing uptime and throughput, the support group is completely independent (all US based) from the DSL support matrix.]]> http://www.dslreports.com/forum/remark,20324875 Sat, 12 Apr 2008 21:30:18 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20324776 YqE41k24 : I spent 40 minutes earlier today on chat going over and over my computer connections, cookies, browser history, firewall and anti-virus settings. Quit that because I had to run out of the house.

Got back home, talked to Mike at Verizon POTS tech support. He's fielding lots of calls since the 800-support number (800 567-6789) doesn't give DSL as an option and saying Repair/Tech Support drops you into the POTS dept. Eventually got through to DSL tech support. Spent 1hr 45min with Hari going over and over my computer connection, cookies, browser history, firewall and anti-virus settings. Their line test runs clean but all that says, I guess, is that the DSL pair from my home into Verizon rings true. Doesn't seem that they can run tests further up the stack and test connectivity between, say, White Plains and me.

Ran the verizon speed test, got 39Kbps down and Hari said problem was because I had 59 processes running at 5% CPU on my computer -- apparently (according to Verizon tech support) a properly tuned computer should have ~30. I flattly refused to kill the other 39.

Finally wore Hari out and got put on hold until an advanced tech rep came on the line.

[sarcasm]
Good News Everybody!!!! They are going to send out a new modem ASAP. Westchester, Putnam, Dutchess Counties (+ our friends across the river and, perhaps, other people upstate) can rest easy now.
[/sarcasm]

At least there's now one more ticket in the system reporting this network problem.

I'm very disappointed in Verizon regarding these frequent, lengthy, major network problems. I do not see why they couldn't test for this since it is obviously repeatable. Why not just hang a spare computer off a DSL line and have it run speed tests every hour for a few months until this problem has been resolved. Or watch for SNMP network equipment alerts. One network outage could be explained, although there should be monitoring in place and redundant equipment on hot-standby. But week after week of the same thing is very poor and strains credibility.

I also wonder why FIOS customers in 845/914 are not seeing the same problem. Doesn't their service also go through White Plains?]]> http://www.dslreports.com/forum/remark,20324776 Sat, 12 Apr 2008 21:09:00 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20324382 anon :

Can you hear me now you 4eyed geek?]]> http://www.dslreports.com/forum/remark,20324382 Sat, 12 Apr 2008 19:34:55 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20324293 altermatt :
said by BriGuy89 See Profile :

So as annoying as it is, please log the trouble ticket -- it's the only way to get some action toward resolution and service restoration.
Oh, I always do, I just won't jump through the hoops (no, I will NOT click the little flag in the lower left corner or clear my cache, which is cleared automatically, thank you ;)). I just tell them there's an outage, ask them to log it, tell them there are hundreds of posts (okay, so I'm exaggerating a tiny bit) and reiterate that the fact that this is the "only way to get some action toward resolution" is inexcusable when it's being reported by so many. And then I suggest they go to DSLR and see for themselves!

And to "once again": PLEASE let Verizon know how disgusted you are with live chat and why. That is another source of absolute frustration for many users.

Verizon needs to get their act together quick. They're making a huge bet on FIOS saving the day, but do they really think I'm going to jump to FIOS knowing how unresponsive they are? They are lucky that our local cable company has a lousy rep for customer service; if I were in Optimum Online territory, I might have jumped ship already.
--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick]]> http://www.dslreports.com/forum/remark,20324293 Sat, 12 Apr 2008 19:12:32 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20324113 anon : I have made a vow. I will never use live chat again to complain. Vikram (in this case) suggests crap that just adds insult to injury]]> http://www.dslreports.com/forum/remark,20324113 Sat, 12 Apr 2008 18:20:33 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20324082 BriGuy89 :
said by altermatt See Profile :

I appreciate those who are in touch with tech support (I just don't have the heart)
I understand your sentiments but realize that for this issue to "officially" get recognized as an "outage" and "known problem," a large enough number of users must call in and log tickets.

Until that magical threshhold gets crossed (yet unquantified by VZ -- I've asked), the network engineers will not start correlating the related calls with identical symptoms across multiple cities and towns throughout two area codes as anything else other than simultaneous individual problems.

So as annoying as it is, please log the trouble ticket -- it's the only way to get some action toward resolution and service restoration.]]> http://www.dslreports.com/forum/remark,20324082 Sat, 12 Apr 2008 18:12:23 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20323881 altermatt : HERE WE GO AGAIN!!!! Enough is enough. Dialup speed download, normal upload (57/724) at 5 p.m.

This is disgusting. Not only the REPEATED problems that are not fixed, but the continuing refusal, despite all the complaints and publicity, to even acknowledge the problem.

I for one am going to do everything I can to get credit for the fact that I've not had acceptable internet access for going on a month, sporadically. The fact that it comes back to normal eventually (for which I am eternally grateful) only makes the repeated outages that much more frustrating, since if it was really broken equipment, it wouldn't recover.

I'm hearing from neighbors that when they've called tech support, they were once again stonewalled, despite the fact that some here are having better luck getting acknowledgement from the techs. The frustrating thing is my neighbors consider me the "Verizon guru" since I've promoted Verizon DSL in the past.

I appreciate those who are in touch with tech support (I just don't have the heart) posting here with updates. Another frsutrating net-less weekend on tap.
--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick]]> http://www.dslreports.com/forum/remark,20323881 Sat, 12 Apr 2008 17:12:31 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20323813 anon : Yonkers (914) is dead too...

I've been with VZ since June '06, and the frequency at which these issues come up is becoming very frustrating.
Why is it that all their fixes seem to be only temporary? We're all paying for our respective DSL services so it's very annoying that they can't provide this service efficiently...

Still annoyed... :mad:]]> http://www.dslreports.com/forum/remark,20323813 Sat, 12 Apr 2008 16:58:50 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20323426 anon : had my ticket excas. to netowrk team as well.
They have you jumping through hoops from my end.This is UNACCEPTABLE.

thanks to this forum i was able to tell them 'what to do"with ticket.

wtf is going on.anyone have any suggestion of good isp providers is 845 area? ]]> http://www.dslreports.com/forum/remark,20323426 Sat, 12 Apr 2008 15:22:07 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20323416 BriGuy89 :
Oh, sorry, I knew we were all suffering from the same problems (same area codes, slow d/l, fast u/l) but was wondering if we all had the same router. I know it sounds silly but I my router wouldn't work with this broadcom nic until i upgraded the firmware on the router oddly enough, and was wondering if maybe newer verizon customers weren't experiencing this outage.
I've swapped out three modem/routers at this point -- Westell 327W, Westell 6100 (both from VZ), and Belink Wireless g (non-VZ). No difference.

It's not related to local equipment or configs on this end.

The lack of any posting "I'm not seeing this problem" messages means that it's highly unlikely that new-VZ-issue end-user modem/router and the newest configurations are not the antidote.]]> http://www.dslreports.com/forum/remark,20323416 Sat, 12 Apr 2008 15:18:58 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20323377 blave :
said by BriGuy89 See Profile :

said by blave See Profile :

Just trying to see if we have anything in common
Yes.

We're all in the 914 or 845 area code, all our outbound Internet traffic goes through the White Plains NY CO, and that's where the problem is -- for the fourth time in less than a month.

Upstream is fine for everyone. Reports are being posted from numerous different towns and cities in the area codes served. Downstream is seriously crippled. Same problem has existed and recurred numerous times in the last month.

This is not an example of mass simultaneous local configuration failures, as VZ tech support is treating it (for now).
Oh, sorry, I knew we were all suffering from the same problems (same area codes, slow d/l, fast u/l) but was wondering if we all had the same router. I know it sounds silly but my router wouldn't work with this broadcom nic until i upgraded the firmware on the router oddly enough, and was wondering if maybe newer verizon customers weren't experiencing this outage. I would have thought this would have made the journal news (it's on bluesnews at least »www.bluesnews.com/cgi-bin/board.···id=86857) Oh well...I have a ticket in for the CO team as well. Here's hoping i can shop for another ISP at 3mbit tonight.]]> http://www.dslreports.com/forum/remark,20323377 Sat, 12 Apr 2008 15:08:46 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20323336 raresticks : Folks, apparently the CO has had the ticket for a few hours now. Have not been able to get an ETR from them.

I don't know WTF they are doing since they have had a good deal of experience resolving this precise issue over the past month.

Best advice is to insist that you're ticket be escalated to the network team. VZ will then create a network ticket beginning with the characters 'NY'. Short of this, you are going to get jerked around by the tier 1 support and waste you're own time.

THE PROBLEM IS AT THE CO OR HIGHER. THEY HAVE ALREADY ACKNOWLEDGED THIS. ]]> http://www.dslreports.com/forum/remark,20323336 Sat, 12 Apr 2008 14:57:33 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20323284 BriGuy89 :
said by blave See Profile :

Just trying to see if we have anything in common
Yes.

We're all in the 914 or 845 area code, all our outbound Internet traffic goes through the White Plains NY CO, and that's where the problem is -- for the fourth time in less than a month.

Upstream is fine for everyone. Reports are being posted from numerous different towns and cities in the area codes served. Downstream is seriously crippled. Same problem has existed and recurred numerous times in the last month.

This is not an example of mass simultaneous local configuration failures, as VZ tech support is treating it (for now).]]> http://www.dslreports.com/forum/remark,20323284 Sat, 12 Apr 2008 14:44:08 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20323251 BriGuy89 : Still affected



Logging my ticket right now so I can get credit for the outage on my bill. FYI -- if you do not log a ticket, billing cannot credit you for loss of service.]]> http://www.dslreports.com/forum/remark,20323251 Sat, 12 Apr 2008 14:32:00 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20323001 raresticks : If you observed the problem this AM for the first time (recently), it has NOTHING to do with you're gear.

There is a partial network outage underway.

If the problem you see existed yesterday then it COULD be related to you're equipment.

Line rates were normal yesterday and last night.]]> http://www.dslreports.com/forum/remark,20323001 Sat, 12 Apr 2008 13:27:43 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20322895 blave : On the phone with tech support as well. But they don't seem to have any idea what is going on... had to clear my caches/cookies again... sigh.

Just trying to see if we have anything in common, but I have the westell 327w with firmware 4.04.03.00, could anything on their end be messing with this router? It's about 4 years old... if anyone has a different router and they have the same problems, then at least i know it isn't it.

]]> http://www.dslreports.com/forum/remark,20322895 Sat, 12 Apr 2008 12:59:30 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20322812 anon : 845 down again to less then dial-up again.

This is getting tiresome.wont even load a speed test its so slow.

Per usaul tech support says its user's end.I filed yet another complaint and ask them to ticket it.]]> http://www.dslreports.com/forum/remark,20322812 Sat, 12 Apr 2008 12:37:38 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20322803 raresticks : The escalation team called back and suggested a 'bad' cable pair was to blame on my line.

I convinced them to contact the CO team directly and they have complied with this. Awaiting follow-up status...]]> http://www.dslreports.com/forum/remark,20322803 Sat, 12 Apr 2008 12:33:49 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20322673 raresticks : I'm on the phone with them at this moment.

They claim NOT to know anything about the signal being hosed!!!]]> http://www.dslreports.com/forum/remark,20322673 Sat, 12 Apr 2008 12:06:33 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20322644 blave : I'm having trouble as well... I'd post my speed test but it won't even finish...
Glad I'm moving to Connecticut soon and will be dumping Vz for [insert name of any other company here]]]> http://www.dslreports.com/forum/remark,20322644 Sat, 12 Apr 2008 12:01:06 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20322620 raresticks : WHAT is it now???

They seem to be targeting weekend time periods to take us offline.

It is MUCH harder to get them to move during non-business time periods. No choice but to suck it up and do monitoring for them (we should be on the payroll).

All should be calling this in as a P2 issue so we can get the attention of the right people quickly this time!!!]]> http://www.dslreports.com/forum/remark,20322620 Sat, 12 Apr 2008 11:55:31 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20322543 anon : AGAIN!! And once more the Verizon techs are clueless and insist it is the fault of the customer!

This is just too much.]]> http://www.dslreports.com/forum/remark,20322543 Sat, 12 Apr 2008 11:31:08 EDT Re: 914 at it again? http://www.dslreports.com/forum/remark,20322438 nylaker : You can add 845 to the list again as well.]]> http://www.dslreports.com/forum/remark,20322438 Sat, 12 Apr 2008 11:04:06 EDT 914 at it again? http://www.dslreports.com/forum/remark,20322024 Pathfinder : .

3 weekends in a row and for times in a month. This is getting to be too much.]]> http://www.dslreports.com/forum/remark,20322024 Sat, 12 Apr 2008 09:15:19 EDT