http://www.dslreports.com/forum/r20322389 en Wed, 02 Dec 2009 05:32:04 EDT Wed, 02 Dec 2009 05:32:04 EDT http://www.dslreports.com/forum/remark,20323512 anon : Thank you for the timely response, NOT
I will now stick with BellSouth DSL yuck!!

COMMUNICATION Learn that word, it is critical for satisfying customers.]]> http://www.dslreports.com/forum/remark,20323512 Sat, 12 Apr 2008 15:43:11 EDT http://www.dslreports.com/forum/remark,20322389 Orsino : Will you provide an ETR, please? I have already made arrangements with another provider, but I could cancel that given sufficient assurances. What is the nature of the outage, and when is a reasonable date/time for us to expect restoration of service? What is being done to prevent such total outages in the future, and to maintain an official "front door" for network status reports?

I generally do not trust anonymous communications from (alleged) staff--from any company--and would therefore like to know exactly who is issuing these reports under SpeedFactory's name.

edit: Uh-oh. NextPhase's 714-765-0010 number yields three options besides the name directory...
1. Sales- goes to voice mail of someone named Ira.
2. Technical support- "All circuits are busy."
3. Customer service- "All circuits are busy."]]> http://www.dslreports.com/forum/remark,20322389 Sat, 12 Apr 2008 13:16:34 EDT http://www.dslreports.com/forum/remark,20319832 anon : The network is down and will be back on line soon.

We are working diligently to get back on line tonight. Sit tight the network will be up soon and we ARE still in business.

NASDAQ OTCBB: NPHS

NextPhase Wireless
Staff Member
714 765-0010]]> http://www.dslreports.com/forum/remark,20319832 Fri, 11 Apr 2008 19:02:20 EDT