SFToast
@speakeasy.net
| Re: Speedfactory is STILL IN BUSINESS! If you are still in business, please explain why your Atlanta area was locked all day Friday & Saturday. Why you have been down for 36 hours and can't even seem to post a temp web page on www.speedfactory.net explaining the situation. We all know you could easily redirect the web site to an external hosted location if you wanted. It might also be helpful if you posted some technical detail of what the problem is... of course if you were cut off by your upstream provider for non payment, I guess you don't want to broadcast that... You are either out of business, or have the WORST customer service I have ever heard of!!! | |
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speedfactory
@hatesville.com | Re: Speedfactory is STILL IN BUSINESS! We lost one of our main routers. The difficulty has been getting the parts and bringing it back on line.
Again we apologize. We are a small local company and ocassionally major problems hit us all.
Speedfactory staff | |
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linxdev
@edeltacom.com
| Re: Speedfactory is STILL IN BUSINESS! Well, I hate to say this but if you are still in business you will not be after all your customers jump ship. COMMUNICATION is key and not having a backup POTS line and not redirecting your VoIP and websites as created a lack of communications.
Also, if you have critical elements in your network you should keep spares around. Always prepare for the unexpected. | |
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speedfactory
@hatesville.com
| Re: Speedfactory is STILL IN BUSINESS! Nextphase made a huge mistake when we bought Speedfactory and not redesigned the network like we did with all of the other companies. Recently, 1 week ago we started to reformat the office towards sales and move service to our NJ location. Inaddition we ordered a back up line from XO.
In the middle of a huge transition, to bring Speedfactory to a Wireless and profitable division. The network blew.
We don't want to lose a single customer and we respect any decision to leave. However we will do whatever it takes to keep you on line.
Speedfactory Staff | |
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cw1ls0n
@uu.net
| Re: Speedfactory is STILL IN BUSINESS! Well, if you do not want to lose a single customer, then this shutdown, transision, reorg or what every you call it is a great way to lose customers. From all appearences, it seems speedfactory is dead and I should be looking for another ISP.
If speedfactory is still in business, when will my service return? Where is the website? Why is the phone disconnected? What about the news on google? I think speedfactory is dead. It was a great ride while it lasted. First Prodogy, Mindspring, Directv DSL, Speedfactory and now ???? I guess I'll just go with ATT, I'm sure they will be there for the next few years. | |
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