Verizon Advertising: Do As We Say, Not As We Do → Re: Time Warners claim is 100% accurate.....

smcallah

The problem comes in that it is apparently exceedingly difficult for them to track down what exactly (of the above list) is causing the problem. In the last two years I have been down for over a month on three different occasions. It is always a trivial thing(last time it was a cracked line right next to the amp) that is broken and is easy to fix(once they FINALLY figure out what is broken). It usually takes about ten (10) visits from low level techs in order to get a senior tech (they used to call them line techs) out. That amounts to ten(10) afternoons I have to take off from work to wait for them to show up (if they show up). In this last round they wanted to charge me for a service call for not being home (which I was). Fortunately the tech they sent could not describe my house. It also did not hurt that I was on the phone with my Corporate Escalation rep asking her WTF the tech was.

Sorry about the rant.