O Canada! > Canadian > Bell Canada > ARRGH! False 911 Calls

ARRGH! False 911 Calls

I haven't had that happen but I have had people calling completely different phone numbers that would ring my phone, and it was several phone numbers that were crossed with my line. This has happened a couple of times.

reply to DKS
I've had this happen before.

Bell had to replace the wiring to my house to fix it. Apparently, my copper was spliced together and it became loose, so the rewiring fixed this issue.

Too bad you weren't woken up at 3:45am on your first experience.
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BCE and it's subsidiaries, Bell Canada, Bell Mobility, Bell ExpressVu, and Bell Sympatico are in no way responsible for my posts made in this forum.

reply to DKS
This happened to my neighbour 3-4 times. Apparently there was a problem at the splice box down the street or something.

reply to DKS
Did you try calling a cell phone from your line? Was the number the same?

I've had my phone line crossed in the past where somebody got my number and I theirs. There's also a special number you can dial that I can't seem to recall right now. It will tell your ph# regardless of privacy settings of your circuit.
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Buck Fell | Discover H-FSC!

reply to DKS
a short on the line can cause it to call 911.

Also a quick way to check a crossed line is to call one of those automated number identification numbers. I used to know one for Bell, but I forgot.

However, there is a MCI one that works dandy, and is easy to remember. 1-800-444-4444.
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GOLF LEAFS GOLF!

NPA-958-ANAC (2622) is the Bell ANAC.

- Jason

reply to DKS
I have see this happen a cpl of times

»www.snopes.com/crime/safety/lowbattery.asp
edit:
surprized the responding personal did not mention that to you

Interesting. In this case, both cordless phones are new in the last year and were "on charge" when the phantom call was made.
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Need-based health care not greed-based health care.

reply to DKS

reply to DKS
DKS STOP CALLING 911.

»crimealerts.net/comeast.htm

Improper use of the 911 Emergency Lines.

This morning one our Communicators received a call on the 911 Emergency Line, when asked what their emergency was the female caller replied she required the local number for H&R Block Tax specialists. Not to be taken aback by this the person was notified that this was the 911 Emergency Line, the female agreed as she did not wish to be late get her taxes in and be fined, it was further explained that by Emergency is it meant a "life or death" situation and she should use Bell 411 next time, the female then informed the communicator that this would have cost her money! A day in the life of our Communicators who are charged with keeping us safe.
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»www.freeourbandwidth.com

reply to Angelo

reply to DKS
Bell called and left an official looking notice in my mail box (no one told me I should be at home). The technician said my line was checked and no cause for any false 911 call could be found. No charge. I informed the OSPS of that.
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Need-based health care not greed-based health care.

reply to DKS
Latest developments.

Had another false 911 call a week ago. Police came. I called 611. Another official looking note saying there was network trouble.

On Saturday I had two more false 911 calls. But there were more problems. Here is what I posted this morning in the Sympatico Direct forum:

quote:

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I have been having repeated problems with false 911 calls being made from my home number. Bell has done troubleshooting, found some network problems, but the problem persists. We have narrowed it down to the possibility of a fax machine somehow sending 911 signals, but I had arranged with Repair to obtain a knowingly good fax machine from my office and run tests this afternoon (Monday, May 26) to confirm things.

Yesterday, May 26, a note was stuck in my door from Bell Repair saying that the technician has "changed main line to new pair". I was out at the time. When I came home, I discovered my DSL service had been disconnected.

I called 611 again, explained the problem and asked that my DSL service be restored. After talking to several service reps in India, I was repeatedly put on hold. Finally, after 45 minutes, I hung up after a service representative said they were going to connect me with Sympatico Help.

Later in the afternoon I called 310-SURF. Again, after explaining the problem to two CSRs, I was put over to 611 Repair (all again in India). After explaining the problem to two more CSRs, I was finally connected to a Canadian technician who understood the problem immediately and asked my to hang up as she would run some tests.

When she called back, she said that the technician who had switched the main pair had not completed his work as he should have. The F1 parameter was not configured, she said, nor was that pair the line was on connected to DSL at the Central Office. She said she would page the technician immediately and I should have DSL service by last night or this morning at the latest.

At about 7:30 AM I discovered I had DSL service, but also found that I have been placed on a much, much slower and lower speed profile.

My previous profile was 5056/800 fastpath with actual speed test speeds of 4400/600 and a ping of less than 40ms. I have been on this speed profile for several years without any difficulty.

My current speed test result is 1504/283 with a ping of +100 ms. This suggests I have been placed on the 1.5 meg profile of 1728/384 interleaved. All speed tests have been done at speedtest.net from Chicago.

This is simply not acceptable. I have had the fastest profile available in my area for several years. Bell's arbitrary, uninformed and completely inappropriate action has reduced my level of service to an unacceptable level. I want my old profile back as quickly as possible. Again all this was done before we had concluded our tests and with unacceptable results, from my perspective, as a customer.

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