DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
 ·Bell Sympatico
| ARRGH! False 911 Calls Was just sitting down to supper and there was a knock on the door. Two of our local police officers asking if we had called 911. "No," I replied, "No one has been on the phone since 2:00 PM." Seems they had gotten a 911 call from my number. I gave them the portable phone and they cleared the line. When I assured them that there was no 911 emergency, they asked me to call 611 and have Bell check the line. I did that and got the usual "Emily" and then India. They tried to tell me that the problem was with my equipment (It's not. No new equipment has been added here in several months). I suspect a CO problem with Ident-a-call. When the 911 operator called back, the phone rang on my Ident-a-call fax line. The India drone did say it would be fixed within 48 hours. We'll see.
Anybody else have these kind of problems with false 911 calls?
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Need-based health care not greed-based health care. | |
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eots
join:2003-02-04 | Re: ARRGH! False 911 Calls I haven't had that happen but I have had people calling completely different phone numbers that would ring my phone, and it was several phone numbers that were crossed with my line. This has happened a couple of times. | |
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BryceS
join:2007-09-17
Waterloo, ON
| I've had this happen before.
Bell had to replace the wiring to my house to fix it. Apparently, my copper was spliced together and it became loose, so the rewiring fixed this issue.
Too bad you weren't woken up at 3:45am on your first experience. 
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BCE and it's subsidiaries, Bell Canada, Bell Mobility, Bell ExpressVu, and Bell Sympatico are in no way responsible for my posts made in this forum. | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| Re: ARRGH! False 911 Calls said by BryceS  :I've had this happen before. Bell had to replace the wiring to my house to fix it. Apparently, my copper was spliced together and it became loose, so the rewiring fixed this issue. Too bad you weren't woken up at 3:45am on your first experience. Something is happening. My fax line just rang (no one there) Call Display showed "Data Error". Perhaps Bell is actually fixing something. They don't like to get the police PO'd. The officers were still in front of my house after I called 611, so they know that the trouble ticket is in.
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Need-based health care not greed-based health care. | |
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travisc
join:2001-11-09
Port Perry, ON | This happened to my neighbour 3-4 times. Apparently there was a problem at the splice box down the street or something. | |
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Doci
Toothless Fairy
join:2003-02-01
·Bell Sympatico
| Did you try calling a cell phone from your line? Was the number the same?
I've had my phone line crossed in the past where somebody got my number and I theirs. There's also a special number you can dial that I can't seem to recall right now. It will tell your ph# regardless of privacy settings of your circuit.
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Buck Fell | Discover H-FSC! | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| Re: ARRGH! False 911 Calls said by Doci :Did you try calling a cell phone from your line? Was the number the same?
I have in the past and it has always been correct (Mrs. DKS did call me back on her Blackberry after I called her on it this week). Good thought, though.
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Need-based health care not greed-based health care. | |
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DSL_MASTER
join:2005-09-10 | a short on the line can cause it to call 911. | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| Re: ARRGH! False 911 Calls said by DSL_MASTER :a short on the line can cause it to call 911. Good point. We had a lot of rain on Saturday night.
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Need-based health care not greed-based health care. | |
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| | | jyeung
inspiration reality
Premium
join:2004-03-30
North York, ON | Re: ARRGH! False 911 Calls NPA-958-ANAC (2622) is the Bell ANAC.
- Jason | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs: | Re: ARRGH! False 911 Calls Interesting. In this case, both cordless phones are new in the last year and were "on charge" when the phantom call was made.
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Need-based health care not greed-based health care. | |
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Keith
Why Ask Than?
Premium
join:2002-10-28
Fort Erie, ON
| Re: ARRGH! False 911 Calls said by DKS :Interesting. In this case, both cordless phones are new in the last year and were "on charge" when the phantom call was made. In one case the people had just got the phone plugged it in and set it on charger, left the apartment I seen them leave and 15 mins later police and fire arrived, so yes even the new ones have called 911
Who knows in your case but it's something that MAY have happened
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When a man talks dirty to a woman, it's sexual harassment. When a woman talks dirty to a man, it's $3.95 a minute | |
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Angelo_
The Network Guy
Premium
join:2002-06-18
·TekSavvy Solutions..
| said by DKS :Interesting. In this case, both cordless phones are new in the last year and were "on charge" when the phantom call was made. what phones were they? | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| Re: ARRGH! False 911 Calls said by Angelo_ :said by DKS :Interesting. In this case, both cordless phones are new in the last year and were "on charge" when the phantom call was made. what phones were they? Panasonic KX-TG2621. Two of them. And a Uniden wall phone and a Panasonic line handset.
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Need-based health care not greed-based health care. | |
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JayMan
Whoot
Premium
join:2002-06-05
Earth
·TekSavvy Solutions..
| DKS STOP CALLING 911.
»crimealerts.net/comeast.htm
Improper use of the 911 Emergency Lines.
This morning one our Communicators received a call on the 911 Emergency Line, when asked what their emergency was the female caller replied she required the local number for H&R Block Tax specialists. Not to be taken aback by this the person was notified that this was the 911 Emergency Line, the female agreed as she did not wish to be late get her taxes in and be fined, it was further explained that by Emergency is it meant a "life or death" situation and she should use Bell 411 next time, the female then informed the communicator that this would have cost her money! A day in the life of our Communicators who are charged with keeping us safe.
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»www.freeourbandwidth.com | |
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Snickerdo
Premium
join:2001-02-28
Niagara Falls, ON
| Re: ARRGH! False 911 Calls said by DKS :Bell called and left an official looking notice in my mail box (no one told me I should be at home).  The technician said my line was checked and no cause for any false 911 call could be found. No charge. I informed the OSPS of that. You've done everything you can do. If Bell claims that there's nothing wrong with the line, it's in their hands now to deal with it if the issue continues.
I have several friends who are NRPS Emergency Dispatchers. The stories range from absolute sillyness along the lines of the H&R Block story above, to stuff so heart-wrenching that you wonder how any human being could live with themselves after hearing the call.
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I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen. | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| Latest developments.
Had another false 911 call a week ago. Police came. I called 611. Another official looking note saying there was network trouble.
On Saturday I had two more false 911 calls. But there were more problems. Here is what I posted this morning in the Sympatico Direct forum:
quote:
I have been having repeated problems with false 911 calls being made from my home number. Bell has done troubleshooting, found some network problems, but the problem persists. We have narrowed it down to the possibility of a fax machine somehow sending 911 signals, but I had arranged with Repair to obtain a knowingly good fax machine from my office and run tests this afternoon (Monday, May 26) to confirm things.
Yesterday, May 26, a note was stuck in my door from Bell Repair saying that the technician has "changed main line to new pair". I was out at the time. When I came home, I discovered my DSL service had been disconnected.
I called 611 again, explained the problem and asked that my DSL service be restored. After talking to several service reps in India, I was repeatedly put on hold. Finally, after 45 minutes, I hung up after a service representative said they were going to connect me with Sympatico Help.
Later in the afternoon I called 310-SURF. Again, after explaining the problem to two CSRs, I was put over to 611 Repair (all again in India). After explaining the problem to two more CSRs, I was finally connected to a Canadian technician who understood the problem immediately and asked my to hang up as she would run some tests.
When she called back, she said that the technician who had switched the main pair had not completed his work as he should have. The F1 parameter was not configured, she said, nor was that pair the line was on connected to DSL at the Central Office. She said she would page the technician immediately and I should have DSL service by last night or this morning at the latest.
At about 7:30 AM I discovered I had DSL service, but also found that I have been placed on a much, much slower and lower speed profile.
My previous profile was 5056/800 fastpath with actual speed test speeds of 4400/600 and a ping of less than 40ms. I have been on this speed profile for several years without any difficulty.
My current speed test result is 1504/283 with a ping of +100 ms. This suggests I have been placed on the 1.5 meg profile of 1728/384 interleaved. All speed tests have been done at speedtest.net from Chicago.
This is simply not acceptable. I have had the fastest profile available in my area for several years. Bell's arbitrary, uninformed and completely inappropriate action has reduced my level of service to an unacceptable level. I want my old profile back as quickly as possible. Again all this was done before we had concluded our tests and with unacceptable results, from my perspective, as a customer.
Within an hour of posting Bell_Sylvain had responded and had put my old profile back in place. I also received three calls from Bell saying that my Sympatico was back and that the problem had been resolved. I was able to speak to a technician on the third call who told me that when I dial 611 again, to avoid India, choose the French option. I was also given a number to call if I continue to have 911 problems.
All fixed. I just tested the fax line and it's fine. No false 911 call and the speed is back. Thanks to the Bell folks who finally got this resolved.
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Need-based health care not greed-based health care. | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| Re: ARRGH! False 911 Calls said by HiVolt :said by DKS :This is simply not acceptable. I have had the fastest profile available in my area for several years. Bell's arbitrary, uninformed and completely inappropriate action has reduced my level of service to an unacceptable level. I want my old profile back as quickly as possible. Again all this was done before we had concluded our tests and with unacceptable results, from my perspective, as a customer. And yet you continue to pay them money for internet... Send a message with your wallet, switch! BTW I wasnt aware that 611 is in india now too... Bell is REALLY cutting corners... How the f**k is a "tech" in india supposed to understand the local infrastructure in Canada? You really don't know what you are talking about I have an unlimited internet account. I have the HSLD package, which gives me an outrageous number of LD minutes. I have zero incentive to switch. This is a 911 repair issue. The collateral damage was to DSL. And yes. 611 is now in India.
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Need-based health care not greed-based health care. | |
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Kringle
Dr.D
Premium
join:2004-02-27
Pierrefonds, QC
·Bell Sympatico
| Re: ARRGH! False 911 Calls I'm happy to hear that it's resolved and also that you didn't have the same experience that I did when a phantom 911 call was made from my number. As much as I tried to convince the officers that no call was made from my phone they would not leave until they had searched my house!!!
I guess that it must have been your collar.  | |
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Snickerdo
Premium
join:2001-02-28
Niagara Falls, ON
| Re: ARRGH! False 911 Calls said by Kringle :As much as I tried to convince the officers that no call was made from my phone they would not leave until they had searched my house!!! Wha? I hope you rightfully requested that they have a warrant signed by a JP before you let them "search" your home! It's your right, and the burden of proof is on them, not you.
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I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen. | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs: | Re: ARRGH! False 911 Calls The police know who I am. For many reasons. | |
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Kringle
Dr.D
Premium
join:2004-02-27
Pierrefonds, QC | Re: ARRGH! False 911 Calls LOL!!! | |
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Kringle
Dr.D
Premium
join:2004-02-27
Pierrefonds, QC
·Bell Sympatico
| said by Snickerdo :I hope you rightfully requested that they have a warrant signed by a JP... Actually, no. I have nothing to hide and just wanted to go back to bed (3:45 AM). IMO, asking for a warrant would have simply prolonged the issue and served no useful purpose. It was only a superficial "search"; look in each room and open the closet (in which there are no skeletons) doors. | |
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Snickerdo
Premium
join:2001-02-28
Niagara Falls, ON
| Re: ARRGH! False 911 Calls said by Kringle :Actually, no. I have nothing to hide and just wanted to go back to bed (3:45 AM). IMO, asking for a warrant would have simply prolonged the issue and served no useful purpose. It was only a superficial "search"; look in each room and open the closet (in which there are no skeletons) doors. You'd be surprised. I was in a similar situation but still refused the search. They got lippy, at which point I requested that they send their sergeant and closed the door in their face. They sat in the driveway in their car for about an hour while I went back inside and went about my day. A few hours later a supervisor showed up and apologized for the conduct of the officers.
You had every right to close the door in their face and go back to bed if they gave you any lip about requesting a warrant, and remember this - if they had legal grounds to search your home, they would have already come with a warrant.
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I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen. | |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | Re: ARRGH! False 911 Calls When they're responding to a 911 call, there isn't time to get a warrant. Remember the scenario ... you could be a home invader and the real residents are bound inside. | |
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Snickerdo
Premium
join:2001-02-28
Niagara Falls, ON
| Re: ARRGH! False 911 Calls said by sbrook :When they're responding to a 911 call, there isn't time to get a warrant. Remember the scenario ... you could be a home invader and the real residents are bound inside. Again, if they had probable cause to search your home, they would have never asked for permission.
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I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen. | |
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join:2002-09-01
Ottawa, ON
| Re: ARRGH! False 911 Calls said by Snickerdo :said by sbrook :When they're responding to a 911 call, there isn't time to get a warrant. Remember the scenario ... you could be a home invader and the real residents are bound inside. Again, if they had probable cause to search your home, they would have never asked for permission. The fact that a 911 call was made and recorded is all the grounds they need, as they are responding to an emergency, possibly life & death situation. It will be the courts to decide if there was an illegal search. A good peace officer would risk an admonition in court if it meant possibly saving a life. | |
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Snickerdo
Premium
join:2001-02-28
Niagara Falls, ON
| Re: ARRGH! False 911 Calls said by Grappler :The fact that a 911 call was made and recorded is all the grounds they need, as they are responding to an emergency, possibly life & death situation. It will be the courts to decide if there was an illegal search. A good peace officer would risk an admonition in court if it meant possibly saving a life. ... and like I said, if they wanted to do this they would have never asked permission. Anything found during a search that was claimed to be probable due to a phantom 911 call would never be admissible in court, either. A 911 call itself is not probable cause for a search. They need more than that to be able to invade your privacy without a warrant.
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I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen. | |
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CanerisErik
Caneris
Premium,VIP
join:2007-10-03
Toronto, ON
| said by Kringle :I have nothing to hide That's how it begins, with such an attitude.
Maybe you think the same about Bell's DPI? | |
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andyb
Premium
join:2003-05-29
SW Ontario | Bell_Sylvain does do good work and quickly too. | |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | OK let's get back on topic for this thread pls. | |
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Kringle
Dr.D
Premium
join:2004-02-27
Pierrefonds, QC
·Bell Sympatico
1 edit | Re: ARRGH! False 911 Calls Thanks sbrook and I apologise for unwittingly opening this can of worms.
For the record, though, I must state (in response to CanerisErik) that I vehemently DISAGREE with Bell's DPI and that it's not even remotely analogous to the officers checking that, indeed, I was who I said I was when I answered the door and wasn't unconscious or dead in another room. I've had nothing but good relations with the officers around here and have found them to be most professional in all regards (even when they had grounds to be real dicks). | |
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CanerisErik
Caneris
Premium,VIP
join:2007-10-03
Toronto, ON
| Re: ARRGH! False 911 Calls said by Kringle :For the record, though, I must state (in response to CanerisErik) that I vehemently DISAGREE with Bell's DPI and that it's not even remotely analogous to the officers checking ... Good to know. I never said it was analogous to anything. The "I have nothing to hide" attitude leads to believing you don't care about privacy.
One situation is the police coming into your home when they shouldn't, whereas another situation is Bell's DPI. They are different situations, but both have the privacy issue, hence my asking your opinion of the second situation.
But let's not hijack DKS's thread. Perhaps these posts can be moved elsewhere if the discussion is to be continued. | |
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Kringle
Dr.D
Premium
join:2004-02-27
Pierrefonds, QC | Re: ARRGH! False 911 Calls Good luck with that. I hope they can get it fixed quickly for you. | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| Re: ARRGH! False 911 Calls said by Kringle :Good luck with that. I hope they can get it fixed quickly for you. Test center called. It's the fax machine, they say (Wrong. We proved otherwise) and told me to call 611 next time. (not on your life).
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Need-based health care not greed-based health care. | |
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CanerisErik
Caneris
Premium,VIP
join:2007-10-03
Toronto, ON
| Re: ARRGH! False 911 Calls said by DKS :said by Kringle :Good luck with that. I hope they can get it fixed quickly for you. Test center called. It's the fax machine, they say (Wrong. We proved otherwise) and told me to call 611 next time. (not on your life). Maybe it's some kid with a buttset. There might be people in Owen Sound who don't like your praise of Sympatico/Bell on DSLR and are trying to change your opinion | |
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Kringle
Dr.D
Premium
join:2004-02-27
Pierrefonds, QC | When you're "old as dirt" you don't have time to waste with 611! | |
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gigglez
@videotron.ca | "all fixed up in an hour" ay?
HEH
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anon3455233
@teksavvy.com
| I'm not reading the whole thing to add my 2 cents so if it's been said before, sorry..
I'm aware of a security feature that if you pick up the receiver of a phone (older phone) and pres the little tab/whatever the headset pushes down to hang up after a call
repeatedly that the phone system will automatically put you through to 911 as if you're in a struggle and can't dial the #'s. this HAS happened to me before just muckin around. So i would guess shitty wires that are shorting out on one another would cause the same type of thing to happen. | |
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me13
@bell.ca
| Here is something to consider, and I have alot of years at Bell so I am not coming in from left field. I don't see have a feature would cause this, its highly unlikely but if your at wits end, have it removed. I am thinking that perhaps you have a neighbour with a cordless phone that is semi compatible with yours and every once in awhile some digits "bleed" over to your line, maybe not the whole number but part of it. It happened when cordless first came out, people started connecting to other bases and LD calls would be charged to the other base.So either disconnect your cordless, and use a wired set, or canvas some neighbours. | |
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BryceS
join:2007-09-17
Waterloo, ON | DKS, hopefully they don't have to replace the line from the switching equipment to your NID. | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| Re: ARRGH! False 911 Calls said by BryceS :DKS, hopefully they don't have to replace the line from the switching equipment to your NID. OSPS said that's what happened to the former City Manager. They had to replace the line from the NID (I don't have one) to the junction box on the street. Had to dig up the driveway.
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Need-based health care not greed-based health care. | |
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join:2007-09-17
Waterloo, ON | Re: ARRGH! False 911 Calls Bell usually has ditch witches to bore under the driveway. | |
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Jolie
Take my advice.. I don't use it anyways.
Premium
join:2004-08-07
London, ON
| Re: ARRGH! False 911 Calls said by BryceS :Bell usually has ditch witches to bore under the driveway. *sigh* more work for me to do.. | |
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join:2007-09-17
Waterloo, ON
| Re: ARRGH! False 911 Calls said by Jolie :said by BryceS :Bell usually has ditch witches to bore under the driveway. *sigh* more work for me to do.. Would you rather do it by hand? | |
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Jolie
Take my advice.. I don't use it anyways.
Premium
join:2004-08-07
London, ON | Re: ARRGH! False 911 Calls Oh..that witch..as in directional bore.. | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs: | Three more false 911 calls yesterday and two today.
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Need-based health care not greed-based health care. | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs: | Two more false 911 calls this morning. Called Executive Care. They said the problem wil be resolved by the end of the day. We'll see.
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Need-based health care not greed-based health care. | |
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See 9 replies to this post |
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gurn
@rogers.com
| police and fire departments dont play the cry wolf game. They will keep coming no matter how many times they get a call from the same place. They may call you before they come if you've got some arrangement but they wont do nothing.
thats a good thing for you. What if you had a real emergency. | |
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jibby
join:2008-03-31
| my father had the same issue of line problems resulting in 911 calls
is this a new problem? I had never heard of line issues causing 911 calls before recently
i worry about the 'cry wolf' thing too. my dad is elderly, not particularly healthy and i hope that the numerous false 911 calls from his house doesn't cause problems later if he really needs 911. | |
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Snickerdo
Premium
join:2001-02-28
Niagara Falls, ON
| Re: ARRGH! False 911 Calls said by jibby :i worry about the 'cry wolf' thing too. my dad is elderly, not particularly healthy and i hope that the numerous false 911 calls from his house doesn't cause problems later if he really needs 911. They won't play the cry wolf game. As DKS has already experienced, the police follow-up each and every time this happens.
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I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen. | |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs: | False 911 calls continue, but Bell continues to work on things. All phones disconnected except a mechanical Northern Telecom Model 500. 4 false ones today.
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Need-based health care not greed-based health care. | |
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