ARRGH! False 911 Calls in Bell Canada

ARRGH! False 911 Calls in Bell Canada http://www.dslreports.com/forum/r20328495 en Thu, 03 Dec 2009 10:45:45 EDT Thu, 03 Dec 2009 10:45:45 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20846288 DKS : Thank you. I hope it will be helpful to others in the future.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20846288 Fri, 25 Jul 2008 07:04:40 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20845774 Last Parade : Excellent thread would read again A++++++++++++]]> http://www.dslreports.com/forum/remark,20845774 Fri, 25 Jul 2008 00:41:12 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20830932 DKS :

said by HiVolt

:

Yeah, I don't get the winter reference... Did he test your line with his dsl tester? Did he unhook the internal wiring from the outside and test for leakage?

No. No need, as the 5 meg profile has been attained. That was the only comment. However, as it has never happened, i do not anticipate it being the future. In addition, with everything new, there should be no issues. Line has been stable at 5 meg for almost 24 hours.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20830932 Tue, 22 Jul 2008 13:08:40 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20830293 mazhurg : From experience with an access system (wires running for K's undergound); we seemed to have the most issues in the winter as moisture would get into the buried stuff and would actually break the wires (ice expansion).

Funny part is that this would happen no matter how well you tried to insulate the system.]]> http://www.dslreports.com/forum/remark,20830293 Tue, 22 Jul 2008 10:50:20 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20830037 HiVolt : Yeah, I don't get the winter reference... Did he test your line with his dsl tester? Did he unhook the internal wiring from the outside and test for leakage?
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,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20830037 Tue, 22 Jul 2008 09:58:04 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20830003 Snickerdo :

said by DKS

:

He thinks my line may drop in the winter, but we'll see.

Drop in the winter, eh? That's a little odd, since it's usually in the summer when line conditions become an issue, as the heat causes the copper wiring to expand, increasing overall loop length. In winter is contracts, shortening the loop length.
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I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20830003 Tue, 22 Jul 2008 09:49:40 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20829979 DKS :

said by HiVolt

:

I'm interested what the "specialist" will have to say. :p

The Bell DSL guy was here. He was most interested in the numbers I posted. I also have screenshots of both the 3 meg and 5 meg lines (Thanks, Bell_Martin). He thinks my line may drop in the winter, but we'll see.

Case closed.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20829979 Tue, 22 Jul 2008 09:45:00 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20827775 HiVolt :

said by hmmm :

In the fist post of your stats you have an upstream of 768. Is 768 even a profile? Its not one I recall as seeing as being a standard profile.

No, xxxx/768 is not a profile. It's a profile with 800kbit upstream, but if it cannot sync at 800 it ratchets down a bit...
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,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20827775 Mon, 21 Jul 2008 20:46:10 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20827766 HiVolt :

said by DKS

:

I'm back on the 5056/800 profile. Thanks, Bell_Martin . :D

Good, I had a feeling it could handle it. 10dB SNR should be fine, as long as it doesn't degrade.
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,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20827766 Mon, 21 Jul 2008 20:44:16 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20826870 DKS : And here is the speed test. All back to normal.

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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20826870 Mon, 21 Jul 2008 17:54:57 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20826841 DKS :

said by hmmm :

I don't know if its worth even mentioning... but from your last two posts have you noticed the upstream value?

In the fist post of your stats you have an upstream of 768. Is 768 even a profile? Its not one I recall as seeing as being a standard profile.

If its giving errors and sync'ing at whatever it can, is it worth it to take a step down on the upstream profile???

Thats a question I would ask (if the errors are up there).

Yes, it's synching at 768. I'm not worried, though. And I'll wait and see what the Bell DSL tech says tomorrow.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20826841 Mon, 21 Jul 2008 17:49:34 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20826784 anon : I don't know if its worth even mentioning... but from your last two posts have you noticed the upstream value?

In the fist post of your stats you have an upstream of 768. Is 768 even a profile? Its not one I recall as seeing as being a standard profile.

If its giving errors and sync'ing at whatever it can, is it worth it to take a step down on the upstream profile???

Thats a question I would ask (if the errors are up there).]]> http://www.dslreports.com/forum/remark,20826784 Mon, 21 Jul 2008 17:38:47 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20826569 DKS :

said by HiVolt

:

I'm interested what the "specialist" will have to say. :p

He'll probably say nothing. I'm back on the 5056/800 profile. Thanks, Bell_Martin . :D
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Need-based health care not greed-based health care.

]]> http://www.dslreports.com/forum/remark,20826569 Mon, 21 Jul 2008 17:02:41 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20825733 HiVolt : Hmm.... at 3008 down you have 19dB SNR... Have the guys from the direct forum actually tried setting it to 5056/800 or even 4032/800 see what the actual SNR is? sometimes the "attainable rate" is quite misleading. There's also a gap in your downstream graph, if eliminated that would probably help to push you to back to 5meg...

As for the 768k upstream... Thats' most likely something on your inside wiring...

I'm interested what the "specialist" will have to say. :p
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,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20825733 Mon, 21 Jul 2008 14:46:46 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20825369 DKS :

said by HiVolt

:

3008/768? are you sure about the 768 on the upstream? if the stats read that as your sync rate, that means the modem is not syncing at the full 800kbit upstream. I've seen this at a few places, and double-filtering phones sometimes fixes the issue.

Yes. I'm sure. Stats posted above.

But regardless, the bigger issue is 5meg... I suppose they can't just switch you back to the old pair that had a shorter run to the CO?

That's what I'm hoping for.

BTW, I still suggest you ask Bell to simply switch your DSL to dry-loop, and it will have to be on a separate pair to the CO. Bell doesn't charge band rate for Sympatico dry-loop.

That may also be a possibility.

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Need-based health care not greed-based health care.

]]> http://www.dslreports.com/forum/remark,20825369 Mon, 21 Jul 2008 13:46:31 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20825300 HiVolt : 3008/768? are you sure about the 768 on the upstream? if the stats read that as your sync rate, that means the modem is not syncing at the full 800kbit upstream. I've seen this at a few places, and double-filtering phones sometimes fixes the issue.

But regardless, the bigger issue is 5meg... I suppose they can't just switch you back to the old pair that had a shorter run to the CO?

BTW, I still suggest you ask Bell to simply switch your DSL to dry-loop, and it will have to be on a separate pair to the CO. Bell doesn't charge band rate for Sympatico dry-loop.
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,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20825300 Mon, 21 Jul 2008 13:35:52 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20825215 DKS :

said by HiVolt

said by DKS

:

Still waiting for my DSL speed to be returned to pre-event conditions. That being said, I have an appointment tomorrow for a DSL specialist to come and take a look at the inside wiring. I'll keep folks posted.

Did you ask the guys in the direct forum to check out your line stats?

Yes. I have a printout, as well as the stats when I was on the 5056/800 profile. I'm currently on 3008/768 profile.

BTW, did bell switch you to the original copper loop at the end of this fiasco, or are you on that longer loop that you could only get 3meg on?

They haven't changed anything since they switched to the longer loop.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20825215 Mon, 21 Jul 2008 13:22:46 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20824026 HiVolt :

said by DKS

Did you ask the guys in the direct forum to check out your line stats?

BTW, did bell switch you to the original copper loop at the end of this fiasco, or are you on that longer loop that you could only get 3meg on?
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,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20824026 Mon, 21 Jul 2008 09:13:56 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20823691 DKS : Still waiting for my DSL speed to be returned to pre-event conditions. That being said, I have an appointment tomorrow for a DSL specialist to come and take a look at the inside wiring. I'll keep folks posted.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20823691 Mon, 21 Jul 2008 06:44:17 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20771603 DKS :

said by Jim Gurd

:

I've been lurking in this thread for a while. Did they ever actually tell you what the underlying cause was for the problem?

Nope. I don't think they know.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20771603 Thu, 10 Jul 2008 18:26:30 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20770145 Jim Gurd : I've been lurking in this thread for a while. Did they ever actually tell you what the underlying cause was for the problem?
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Calling an illegal alien an undocumented worker is like calling a crack dealer an unlicensed pharmacist.]]> http://www.dslreports.com/forum/remark,20770145 Thu, 10 Jul 2008 13:45:37 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20743462 anon : THE BEER IS ON DKS!]]> http://www.dslreports.com/forum/remark,20743462 Fri, 04 Jul 2008 21:27:50 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20743275 HiVolt :

said by DKS

:

Just received confirmation that I will receive credit for three months of service; ALL services including internet, phone and ExpressVu. That is nearly $600. That's very generous.

Oh, that's much better. :)
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,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20743275 Fri, 04 Jul 2008 20:31:34 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20737529 DKS : Just received confirmation that I will receive credit for three months of service; ALL services including internet, phone and ExpressVu. That is nearly $600. That's very generous.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20737529 Thu, 03 Jul 2008 15:04:18 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20735749 DKS :

said by Kringle

:

So glad to hear that it finally seems to be over. You've been a very patient man! My hat's off to you. :)

Thank you. I must say that Bell has been exceptionally professional in all of this, once I got through the call centers in India and was dealing with people actually able to do the required inquiry. I have also been told that this issue and the correspondence (as well as this thread) will be used as a case study at several levels within Bell.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20735749 Thu, 03 Jul 2008 08:17:44 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20735188 Kringle : So glad to hear that it finally seems to be over. You've been a very patient man! My hat's off to you. :)]]> http://www.dslreports.com/forum/remark,20735188 Thu, 03 Jul 2008 01:19:16 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20734620 DKS :

said by HiVolt

said by DKS

:

I am currently in the 3 meg profile and will keep checking for the 5 meg profile. I know that when the pairs were changed, the profile was also changed. The pairs will have to be reconfigured at the CO before anything can be done.

During the troubleshooting they moved your DSL to dryloop, have you kept it this way?

No. It's back to the regular line and been for a couple of weeks.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20734620 Wed, 02 Jul 2008 22:29:49 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20733794 HiVolt :

said by DKS

During the troubleshooting they moved your DSL to dryloop, have you kept it this way?
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,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20733794 Wed, 02 Jul 2008 19:45:49 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20733555 Snickerdo :

said by DKS

:

Those issues are between OSPS and Bell, however.

Yup, which is why you should sit down with a glass of Niagara's finest wine, relax, and enjoy the fact that tonight the police won't come a knocking and that it's over once and for all. :)
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I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20733555 Wed, 02 Jul 2008 18:59:08 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20732884 DKS :

said by Bell Martin

:

Glad to see everything has been fixed. Let me know if you need me to look @ your line.

Thank you, Martin. I will keep that in mind. I am currently in the 3 meg profile and will keep checking for the 5 meg profile. I know that when the pairs were changed, the profile was also changed. The pairs will have to be reconfigured at the CO before anything can be done.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20732884 Wed, 02 Jul 2008 16:44:55 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20732311 Bell Martin : Glad to see everything has been fixed. Let me know if you need me to look @ your line.]]> http://www.dslreports.com/forum/remark,20732311 Wed, 02 Jul 2008 15:06:27 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20730773 DKS :

said by Snickerdo

said by HiVolt

:

IMO, this was a special case, and you should have gotten more than just 3 months credit for your huge inconvenience, not to mention the inconvenience caused to the 911 dispatch and the police.

I hope OSPS requests some form of compensation as well. They're entitled to it, that's for sure.

Those issues are between OSPS and Bell, however.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20730773 Wed, 02 Jul 2008 10:23:18 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20730536 Snickerdo :

said by HiVolt

:

IMO, this was a special case, and you should have gotten more than just 3 months credit for your huge inconvenience, not to mention the inconvenience caused to the 911 dispatch and the police.

I hope OSPS requests some form of compensation as well. They're entitled to it, that's for sure.
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I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20730536 Wed, 02 Jul 2008 09:27:51 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20730533 Snickerdo :

said by DKS

:

Looks like the removal of services and reprogramming worked. No more false 911 calls in the last ten days, since all services were restored. Bell is compensating me with three months phone service and returning my DSL line to the 5 meg profile. They have accepted my suggestions for improvement. I think this one is closed. Thanks for all your support, folks.

An excellent outcome to what could have been a dangerous situation. Glad to hear it's finally resolved.
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I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20730533 Wed, 02 Jul 2008 09:27:02 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20730455 HiVolt : Good to see it's finally resolved. 3 months free service is nice, but this is essentially how long you had the issues, so they're not really doing anything special for you, just crediting back for the time you had the issues...

IMO, this was a special case, and you should have gotten more than just 3 months credit for your huge inconvenience, not to mention the inconvenience caused to the 911 dispatch and the police.
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,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20730455 Wed, 02 Jul 2008 09:10:04 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20730341 DKS : Looks like the removal of services and reprogramming worked. No more false 911 calls in the last ten days, since all services were restored. Bell is compensating me with three months phone service and returning my DSL line to the 5 meg profile. They have accepted my suggestions for improvement. I think this one is closed. Thanks for all your support, folks.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20730341 Wed, 02 Jul 2008 08:39:54 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20699119 DKS :

said by kmarkl

:

Read the first two pages and had a question - if it was already answered earlier in the thread then ignore it!

Question: what does a 911 call sound like to the operator when you don't actually make it? Static etc.?

No different from any other 911 call. That's the problem.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20699119 Wed, 25 Jun 2008 19:09:51 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20698809 kmarkl : Read the first two pages and had a question - if it was already answered earlier in the thread then ignore it!

Question: what does a 911 call sound like to the operator when you don't actually make it? Static etc.?]]> http://www.dslreports.com/forum/remark,20698809 Wed, 25 Jun 2008 18:12:05 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20697905 DKS :

said by DS

:

Do you at least know all the local Officers though DKS? :D

I know many of them, yes.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20697905 Wed, 25 Jun 2008 15:22:55 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20697500 DS : Do you at least know all the local Officers though DKS? :D]]> http://www.dslreports.com/forum/remark,20697500 Wed, 25 Jun 2008 14:00:46 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20695550 DKS :

said by DS

said by DKS

:

Update: Call Display was added this morning. So far, no false 911 calls.

DKS, I assume you know almost all the Cops names off by heart after all these false calls, huh? ;)

Good to hear that your troubles are over...

I'm not going to say they are over. Not yet. It's been 24 hours. I'd like to give it 48-72, at least.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20695550 Wed, 25 Jun 2008 06:57:06 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20695071 DS :

said by DKS

:

Update: Call Display was added this morning. So far, no false 911 calls.

DKS, I assume you know almost all the Cops names off by heart after all these false calls, huh? ;)

Good to hear that your troubles are over...]]> http://www.dslreports.com/forum/remark,20695071 Wed, 25 Jun 2008 00:57:39 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20692639 DKS : Update: Call Display was added this morning. So far, no false 911 calls.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20692639 Tue, 24 Jun 2008 16:30:10 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20669282 Snickerdo :

said by MacGyver

:

Those are the worst problems, the ones that "go away on their own" because you never know when they will emerge from the IT abyss to rear their ugly head again.

No, the worst ones are the ones where you know what's causing the issue, but either are unable to fix it or the time and resources needed to fix it are uneconomical.
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I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20669282 Thu, 19 Jun 2008 19:33:30 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20669209 MacGyver : Those are the worst problems, the ones that "go away on their own" because you never know when they will emerge from the IT abyss to rear their ugly head again.]]> http://www.dslreports.com/forum/remark,20669209 Thu, 19 Jun 2008 19:15:28 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20669008 Snickerdo :

said by Kringle

:

Since they reset everything to zero and started rebuilding your services from the ground up, it seems to me that they may never really find the root cause. You'll just end up with a proper, functional service (but that's good too).

One thing I've learnt since being in the IT industry - and I assume the same applies to the telecom industry as well - is that while it's nice to find out what caused something, that is secondary to getting the issue resolved. Sometimes you never know what caused something, even though you managed to fix it.
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I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20669008 Thu, 19 Jun 2008 18:31:26 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20668547 Kringle :

said by DKS

:

Just got the e-mail that Ident-a-Call has been added.

Since they reset everything to zero and started rebuilding your services from the ground up, it seems to me that they may never really find the root cause. You'll just end up with a proper, functional service (but that's good too).]]> http://www.dslreports.com/forum/remark,20668547 Thu, 19 Jun 2008 16:54:37 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20668488 DKS : Just got the e-mail that Ident-a-Call has been added.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20668488 Thu, 19 Jun 2008 16:43:32 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20662118 DKS :

said by HiVolt

said by DKS

said by HiVolt

:

So is the final verdict that somehow DSL was causing it?

No. DSL has been back on line since Friday on the regular line. No false 911 calls. DSL is off the list as a cause.

Oh, cool. Are you back on the original line pair so you can get 5meg back?

Not yet. First things first.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20662118 Wed, 18 Jun 2008 13:08:00 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20661507 HiVolt :

said by DKS

said by HiVolt

:

So is the final verdict that somehow DSL was causing it?

No. DSL has been back on line since Friday on the regular line. No false 911 calls. DSL is off the list as a cause.

Oh, cool. Are you back on the original line pair so you can get 5meg back?
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,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20661507 Wed, 18 Jun 2008 11:21:10 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20661459 DKS :

said by HiVolt

:

So is the final verdict that somehow DSL was causing it?

No. DSL has been back on line since Friday on the regular line. No false 911 calls. DSL is off the list as a cause.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20661459 Wed, 18 Jun 2008 11:14:55 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20661191 Snickerdo :

said by DKS

:

Bell will restore one feature every 24 hours until we have all features back or we start the false 911 calls again.

While a long and drawn out process, this is probably the best way to go about doing it. The fact that Call Answer is back and you have yet to have a false 911 call is a very good thing.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20661191 Wed, 18 Jun 2008 10:14:46 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20661183 HiVolt : So is the final verdict that somehow DSL was causing it?
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,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20661183 Wed, 18 Jun 2008 10:12:52 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20661179 DKS :

said by Snickerdo

said by DKS

:

We have our line back and, allegedly, services. But Call Answer isn't working. I missed the call from the RM so I'll have to wait for tomorrow for clarification.

What's the status on this DKS? Do you have Call Answer back and still false 911 call free?

Edit - speak of the devil, good to hear :)

Bell will restore one feature every 24 hours until we have all features back or we start the false 911 calls again.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20661179 Wed, 18 Jun 2008 10:12:29 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20661174 DKS :

said by K_anon :

If you send an email to me, Kevin_sssox@yahoo.com I know what the cause is. It is a simple fix. I figured it out 6-7 years ago.

Post the info here or do it by IM.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20661174 Wed, 18 Jun 2008 10:11:29 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20661173 Snickerdo :

said by DKS

:

We have our line back and, allegedly, services. But Call Answer isn't working. I missed the call from the RM so I'll have to wait for tomorrow for clarification.

What's the status on this DKS? Do you have Call Answer back and still false 911 call free?

Edit - speak of the devil, good to hear :)
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20661173 Wed, 18 Jun 2008 10:11:01 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20661170 DKS : Call Answer (with Pager Notification) was restored this morning. No false 911 calls so far.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20661170 Wed, 18 Jun 2008 10:10:53 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20661085 anon : If you send an email to me, Kevin_sssox@yahoo.com I know what the cause is. It is a simple fix. I figured it out 6-7 years ago.]]> http://www.dslreports.com/forum/remark,20661085 Wed, 18 Jun 2008 09:55:39 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20653006 Snickerdo :

said by mordin

:

I would think they would mean false calls done as a prank and not these ones caused by a technical glitch.

I don't believe the law makes any actual distinction, rather they leave that up to the police and/or judge to decide.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20653006 Mon, 16 Jun 2008 20:02:52 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20652932 mordin :

said by Snickerdo

:

There are penalties of up to $50,000 per false call, but it's up to the local police to file such charges.

I would think they would mean false calls done as a prank and not these ones caused by a technical glitch.
--
Intel P4 2.8 800 fsb, Asus P4P800 w/1GB PC3200 DDR RAM, 512 MB GeForce 7600GT, SB Audigy Gamer, DVD-Rom/CD-R Burner & LG Duel layer DVD Burner, 320 & 120 GB Internal & 2x 250 & 3x 500 GB External hard drives & Samsung 226BW 22" LCD Monitor]]> http://www.dslreports.com/forum/remark,20652932 Mon, 16 Jun 2008 19:48:49 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20652393 DKS : We have our line back and, allegedly, services. But Call Answer isn't working. I missed the call from the RM so I'll have to wait for tomorrow for clarification.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20652393 Mon, 16 Jun 2008 17:50:13 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20650223 sbrook : Not really if it's related to some kind of crosstalk in the CO]]> http://www.dslreports.com/forum/remark,20650223 Mon, 16 Jun 2008 10:49:38 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20650099 eots : Something seems fishy if the false 911 calls only happen during the day and not in the middle of the night when most of the town is sleeping.]]> http://www.dslreports.com/forum/remark,20650099 Mon, 16 Jun 2008 10:25:03 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20649520 DKS :

said by Snickerdo

said by DKS

:

There is no penalty that I am aware of.

The OSPS don't seen to be taking much action on this. In fact, they seemed to be quite lackadaisical about the seriousness of the matter.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20649520 Mon, 16 Jun 2008 07:00:34 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20648772 Snickerdo :

said by DKS

:

There is no penalty that I am aware of.

There are penalties of up to $50,000 per false call, but it's up to the local police to file such charges. Maybe this indecent could pay for a new MRI or two for the local hospital or some new police cruisers? :D
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20648772 Sun, 15 Jun 2008 23:30:14 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20648531 DKS :

said by Thane_Bitter

:

DKS, what an epic struggle! :o
What was the finally tally on false calls, and will your town/municipality be billing Bell for the false alarms? (California charges 50, 100, and 250 dollars for 3rd, 4th and subsequent events - Bell may have just bought Owen Sound a shiny new defibrillator or two ;) )

There is no penalty that I am aware of.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20648531 Sun, 15 Jun 2008 22:32:40 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20648426 anon :

said by Kardinal

:

You are quite correct: it doesn't need dial tone. It is there on regular dry loops to identify them as a loop in service in case someone is looking for a spare one for a repair or installation issue.

I recall being told that all phone loops, Active or not, if they where hooked up, they where to have a dial tone for the simple matter of being able to contact 911 in the event of an emergency. Just because one can't afford a home phone doesn't mean they go without emergency services.]]> http://www.dslreports.com/forum/remark,20648426 Sun, 15 Jun 2008 22:10:00 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20647916 Thane_Bitter : DKS, what an epic struggle! :o
What was the finally tally on false calls, and will your town/municipality be billing Bell for the false alarms? (California charges 50, 100, and 250 dollars for 3rd, 4th and subsequent events - Bell may have just bought Owen Sound a shiny new defibrillator or two ;) )
--
...A bitter ray of sunshine]]> http://www.dslreports.com/forum/remark,20647916 Sun, 15 Jun 2008 20:09:02 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20644367 DKS :

said by Kardinal

In this case, it caused (or was related to the cause) of the false 911 calls. It's gone. No more calls.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20644367 Sat, 14 Jun 2008 21:16:36 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20644265 Kardinal : You are quite correct: it doesn't need dial tone. It is there on regular dry loops to identify them as a loop in service in case someone is looking for a spare one for a repair or installation issue. ]]> http://www.dslreports.com/forum/remark,20644265 Sat, 14 Jun 2008 20:45:38 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20644118 HiVolt :

said by Kardinal

:

Normally, a dry loop does have dial tone on it, but it can't be used for anything. From what I recall, it's there so that a tech doesn't 'clip on', find no tone, and think the pair is spare and can be used for whatever they are doing at the time. However, given that this is an extrodinary circumstance, perhaps they are creating it without dial tone by not hooking it to the DMS at all.

DSL does not need a dial tone to function. My brother moved into a condo 3 months ago and there has been 3008/800 sync on his line, with no dialtone whatsoever.

I let him use a spare login, ride it for what it's worth.
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20644118 Sat, 14 Jun 2008 19:56:19 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20644069 Kardinal :

said by DKS

said by eots

:

How is it that you're still getting the false 911 calls when you're using a cell phone now and your DSL is on a dry line?

Normally, a dry loop does have dial tone on it, but it can't be used for anything. From what I recall, it's there so that a tech doesn't 'clip on', find no tone, and think the pair is spare and can be used for whatever they are doing at the time. However, given that this is an extrodinary circumstance, perhaps they are creating it without dial tone by not hooking it to the DMS at all.
--
All of us get lost in the darkness, dreamers learn to steer by the stars
All of us do time in the gutter, dreamers turn to look at the cars -- Peart/Lee/Lifeson
Join Team Helix
]]> http://www.dslreports.com/forum/remark,20644069 Sat, 14 Jun 2008 19:40:29 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20642720 DKS :

said by sheeez :

If after another 2 months they don't fix this... whatcha gonna do?

Send Bell my bill... :)

If they fix this up, will they then find a wire pair that supports the 5-meg you previously had?

I have already asked for that.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20642720 Sat, 14 Jun 2008 13:13:05 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20642717 DKS :

said by eots

:

How is it that you're still getting the false 911 calls when you're using a cell phone now and your DSL is on a dry line?

DSL wasn't on a dry line. It was supposed to be, but it wasn't. There was still dial tone.

I e-mailed the Regional Operations Manager. His response was to immediately send a crew from Hanover to complete the work. It is done now. If there is another false 911 call, then it may be a DSL problem. My guess, however, supported by the Call Forwarding issues (line would ring once before rolling to call phone) is in the added features programming.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20642717 Sat, 14 Jun 2008 13:12:03 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20642622 mazhurg : Probably means the problem is in the cloud.]]> http://www.dslreports.com/forum/remark,20642622 Sat, 14 Jun 2008 12:44:45 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20642541 eots : How is it that you're still getting the false 911 calls when you're using a cell phone now and your DSL is on a dry line? ]]> http://www.dslreports.com/forum/remark,20642541 Sat, 14 Jun 2008 12:26:37 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20642438 anon : If after another 2 months they don't fix this... whatcha gonna do?

If they fix this up, will they then find a wire pair that supports the 5-meg you previously had?]]> http://www.dslreports.com/forum/remark,20642438 Sat, 14 Jun 2008 12:00:04 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20642408 DKS : Got another false call this morning at 10:01 AM. ]]> http://www.dslreports.com/forum/remark,20642408 Sat, 14 Jun 2008 11:52:09 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20641708 DKS :

said by FakeCall :

said by "CQD-dude" :
Exactly, I see this often. The outside wiring lost it's rubber coating and is hitting a wall or something because of the wind. Everytime it hits it send a pulse through the line (1-1-1-1-1), sometime it will in very rapid succession so your line will call 411, 611 or 911 by itself. This will happen usually when there is wind and/or rain.

Can happen on any regular landline, not just payphone. Call 611 if it happens.

»www.howardforums.com/showthread.···11193172

That has all but been eliminated as a cause. And calling 611 is why this has taken 8 weeks to resolve. Call 611 and you are talking to India.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20641708 Sat, 14 Jun 2008 06:44:19 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20641704 DKS :

said by HiVolt

:

5meg?

3 meg.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20641704 Sat, 14 Jun 2008 06:42:22 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20640923 anon :

said by "CQD-dude" :
Exactly, I see this often. The outside wiring lost it's rubber coating and is hitting a wall or something because of the wind. Everytime it hits it send a pulse through the line (1-1-1-1-1), sometime it will in very rapid succession so your line will call 411, 611 or 911 by itself. This will happen usually when there is wind and/or rain.

Can happen on any regular landline, not just payphone. Call 611 if it happens.

»www.howardforums.com/showthread.···11193172]]> http://www.dslreports.com/forum/remark,20640923 Fri, 13 Jun 2008 23:29:48 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20640845 HiVolt : 5meg?]]> http://www.dslreports.com/forum/remark,20640845 Fri, 13 Jun 2008 23:05:04 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20640416 DKS : I got my DSL back on a dry loop. ]]> http://www.dslreports.com/forum/remark,20640416 Fri, 13 Jun 2008 21:09:30 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20640393 HiVolt : Any new developments today?
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20640393 Fri, 13 Jun 2008 21:04:36 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20637882 anon :

said by DKS

:

This would be all well and good except that when 911 operator calls, they are dialing the phone number, but it is ringing here as the Ident-a-Call ring ( two short as opposed to one long).

From what I understand, the Ident-a-call # will never show up on a call display, only the primary phone#. So why would your Ident-a-call # be showing up to 9-1-1? I'm beginning to think it's the Ident-a-call.. I've never seen an Ident-a-call # show up on a Caller ID, always the primary #. ]]> http://www.dslreports.com/forum/remark,20637882 Fri, 13 Jun 2008 12:34:11 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20637398 HiVolt :

said by DKS

:

They were. The Systems people insist on starting at square 1 again.

Yeah, makes perfect sense...
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20637398 Fri, 13 Jun 2008 11:04:27 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20637225 Snickerdo :

said by DKS

:

They were. The Systems people insist on starting at square 1 again.

I don't blame them. With all the communication and different things that have been done, the best thing to do is exactly what is being done right now.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20637225 Fri, 13 Jun 2008 10:34:08 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20637202 DKS :

said by HiVolt

:

I thought you had the call features removed from the line before?

They were. The Systems people insist on starting at square 1 again.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20637202 Fri, 13 Jun 2008 10:29:36 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20636946 HiVolt : I thought you had the call features removed from the line before?
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20636946 Fri, 13 Jun 2008 09:38:23 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20636907 DKS : Had a Bell cell since 4:00 PM Thursday with all wires terminated at the demarc. No false 911 calls. Talked to Regional Manager this AM. It appears that the problem lies in the calling features programming (Call Answer; Ident-a-call etc). Plan is to put DSL on dry loop today and then add in features one by one until the problem appears.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20636907 Fri, 13 Jun 2008 09:27:17 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20632531 Snickerdo :

said by DKS

:

I am told by those who know these things that it is not supposed to be different.

Location specific, perhaps? The ring is very much different when called from the Niagara PSAP, and this has been confirmed by the several dispatchers I know.

Glad to hear they're sending you a cell phone and putting the DSL on a dry loop. Hopefully they get to the bottom of this.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20632531 Thu, 12 Jun 2008 13:15:37 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20632190 DKS : Bell will be delivering a cell phone today, to which my phone line will be forwarded. They will then monitor the line for 24 hours. DSL service will be placed on a dry loop.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20632190 Thu, 12 Jun 2008 12:14:11 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20632181 DKS :

said by Snickerdo

said by DKS

:

This would be all well and good except that when 911 operator calls, they are dialing the phone number, but it is ringing here as the Ident-a-Call ring ( two short as opposed to one long).

That's normal from what I understand. The 911 callbacks I've received have always had a ring that sounded quite a bit different than a regular ring.

I am told by those who know these things that it is not supposed to be different.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20632181 Thu, 12 Jun 2008 12:12:51 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20631539 Snickerdo :

said by DKS

:

This would be all well and good except that when 911 operator calls, they are dialing the phone number, but it is ringing here as the Ident-a-Call ring ( two short as opposed to one long).

That's normal from what I understand. The 911 callbacks I've received have always had a ring that sounded quite a bit different than a regular ring.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20631539 Thu, 12 Jun 2008 09:54:43 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20630967 DKS :

said by rickstep

:

I seriously think that we are getting to the point that if a system test computer can't find the problem, companies no longer have the service smarts on staff to even begin to rationalize the issue. I also think they no longer have the management smarts to determine what is urgent or important.

Give DKS a reliable 911 circuit with a new number and prevent DKS old circuit for ringing at the 911 Emergency centre and potentially causing a disaster. Why does Bell need to test this issue on live circuits. Bell CAN force DKS circuit dialling to be intercepted at a test centre by simply livening his old circuit (current circuit) and preventing the call from completing. The tones or pulses will appear on the line but the switch will not process the call to completion. Any old recording device connected to DKS line, through isolating capacitors, anywhere from to office to DKS house would pick up the thump of the pulses or the tones. Locating the problem may require putting a human in a truck and have him/her wander the miles of cables in the streets.

Phone Dials - (dual-tone multi-frequency (DTMF) signaling)

_______1209 Hz 1336 Hz 1477 Hz 1633 Hz
697 Hz___1_______2______3______A
770 HZ___4_______5______6______B
852 Hz___7_______8______9______C
941 Hz___*_______0______#______D

This would be all well and good except that when 911 operator calls, they are dialing the phone number, but it is ringing here as the Ident-a-Call ring ( two short as opposed to one long).
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20630967 Thu, 12 Jun 2008 07:05:53 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20630960 DKS : Just got the 7:00 AM false 911 wakeup call. And another at 7:11 AM.]]> http://www.dslreports.com/forum/remark,20630960 Thu, 12 Jun 2008 07:03:15 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20630957 DKS :

said by rickstep

said by DKS

:

@ 18:13:29 - the line went off-hook then on-hook @ 18:13:44 - the line went off-hook then on-hook @ 18:13:58 - the line dialled 911 @ 18:14:55

No equipment on this end is doing this.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20630957 Thu, 12 Jun 2008 07:02:18 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20630936 DKS :

said by Jerm

:

I want the past 15 minutes of my life back.

I just read through 12 pages, and THERES STILL NOTHING RESOLVED?

And I thought Verizon was bad...

Go dry loop DSL, VOIP, and call it a day, -- er I mean two months :P

And I say again, VOIP IS NOT AVAILABLE IN THIS AREA FROM ANYONE OTHER THAN BELL ALIANT. IN ADDITION, A PRIMARY FEATURE I REQUIRE, PAGER NOTIFICATION, IS NOT AVAILABLE ON ANY VIOP, BELL OR OTHERWISE.

For better or for worse, I am captive to Bell until this is resolved.

Please stop suggesting that this be changed. THIS IS NOT HELPFUL.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20630936 Thu, 12 Jun 2008 06:42:27 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20630463 rickstep :

said by DKS

:

@ 18:13:29 - the line went off-hook then on-hook @ 18:13:44 - the line went off-hook then on-hook @ 18:13:58 - the line dialled 911 @ 18:14:55

Possible interpretation of events:

18:13:29 Pick up line.
18:13:44 150ms (0.150 sec.)- Check for line in use
(Dial-tone indicates free line).
18:13:55 110ms (0.110 Sec.)- Flash hook switch and hang up
(Flashing the hook switch requires
at least 100 MS - 0.100 seconds)

At this point a 1 is dialed into the system. If you don't continue the system times out and an automated recording cuts in asking you to hang up and dial again.

You need dial tone before you can dial. If you flash the hook switch you can actually dial (a number 1). When you hang up, the system takes some time to disconnect.

If you use a 2 tone generator or a touch tone pad powered with 24 or 48 volts (dual-tone multi-frequency (DTMF) signaling) coupled to the circuit through a capacitor, you probably could dial on the circuit with tone after the phone is back on the hook. Years ago black market boxes were available to send a tone down the line to bypass the long distance billing circuit.

If my memory is correct, any dialing of 911, xxx-xxx-x911 or xx9-11x-xxx or x-911 will call 911. I believe that all Bell systems in North America will NOT issue any numbers that contain 911 anywhere in the 10 digit sequence.

A computer and a modem could accomplish the above sequence easily. Some modems dial really fast. Tones can be sequenced 50ms apart (0.05 seconds). This could also be accomplished with any automated hardware or system connected to a phone line. Could this be a defective and somehow miss wired security system?

My son bought a house that had an ADT alarm system. They chose not to pay for the service. After several weeks ADT had Bell disconnect the circuit. No one showed up at the house to disconnect the line from Bell. ADT did not remove the electronics. This system dialled ADT. A private system could have been set to call 911. If not disarmed or disabled, could the system be dialling and then be manually shut off. At my son's house if we visited, the system would trip (beep, beep, beep) when a door was opened and ADT was dialled. It took some months to get a password to kill the system. ADT wanted the service renewed. My son couldn't get hold of the original owner (ADT didn't care). A jumper run by mistake by Bell or other to DKS line and to a line with an an over active security system, might be the answer.

Also, a number of years ago we purchased an X10 dialler with a fob for my mother (I've fallen and I can't get up). As designed it would dial any number programmed, and then continually repeat a message recorded on a tape. In reality it had a problem where it would dial and then immediately hang up. Old X10 boxes might be available at surplus stores, garage sales etc.

Why are simple issues so difficult.

Send my attachment for the post of 2008-06-10 15:55:55 to Bell. If Bell followed the chart, the problem may not be known, but DKS would have a reliable 911 circuit, incoming calls would be redirected to his new number and 911 would not be receiving bogus 911 calls.

I seriously think that we are getting to the point that if a system test computer can't find the problem, companies no longer have the service smarts on staff to even begin to rationalize the issue. I also think they no longer have the management smarts to determine what is urgent or important.

Give DKS a reliable 911 circuit with a new number and prevent DKS old circuit from ringing at the 911 Emergency centre and potentially causing a disaster. Why does Bell need to test this issue on live circuits. Bell CAN force DKS' circuit dialling to be intercepted at a test centre by simply livening his old circuit (current circuit) and preventing the call from completing. The tones or pulses will appear on the line but the switch will not process the call to completion. Any old recording device connected to DKS line, through isolating capacitors, anywhere from the office to DKS' house would pick up the thump of the pulses or the tones. Locating the problem may require putting a human in a truck and have him/her wander the miles of cables in the streets.

Phone Dials - (dual-tone multi-frequency (DTMF) signaling)

_______1209 Hz 1336 Hz 1477 Hz 1633 Hz
697 Hz___1_______2______3______A
770 HZ___4_______5______6______B
852 Hz___7_______8______9______C
941 Hz___*_______0______#______D

Edited to correct typing errors and for clarity June 12 - 11:17 AM.]]> http://www.dslreports.com/forum/remark,20630463 Thu, 12 Jun 2008 01:02:11 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20630364 Jerm : I want the past 15 minutes of my life back.

I just read through 12 pages, and THERES STILL NOTHING RESOLVED?

And I thought Verizon was bad...

Go dry loop DSL, VOIP, and call it a day, -- er I mean two months :P]]> http://www.dslreports.com/forum/remark,20630364 Thu, 12 Jun 2008 00:31:37 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20629911 HiVolt : It's gonna be really interesting to know the real fix, or if it is indeed malicious activity, if Bell can actually track it down.

I didn't realize it was 2 month problem already...
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20629911 Wed, 11 Jun 2008 22:49:42 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20629909 DKS :

said by sbrook

:

That's all very well if you want to catch flies.

Like they say a bird in the hand isn't worth a damned thing when you're trying to blow your nose!

I am not unhappy with progress. And there is progress.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20629909 Wed, 11 Jun 2008 22:48:37 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20629881 sbrook : That's all very well if you want to catch flies.

Like they say a bird in the hand isn't worth a damned thing when you're trying to blow your nose!]]> http://www.dslreports.com/forum/remark,20629881 Wed, 11 Jun 2008 22:43:38 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20629863 DKS :

said by Arrrrr :

Its only been two months now... you need more patience.

More flies are caught with honey than with vinegar.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20629863 Wed, 11 Jun 2008 22:40:38 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20629619 anon : Its only been two months now... you need more patience.]]> http://www.dslreports.com/forum/remark,20629619 Wed, 11 Jun 2008 22:00:05 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20629204 DKS : Two false calls today. ]]> http://www.dslreports.com/forum/remark,20629204 Wed, 11 Jun 2008 20:43:58 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20629132 CanerisErik :

said by Snickerdo

:

Dude, it now seriously looks like this is malicious activity.

That's what I've been saying all along.

It probably wasn't a good idea to post that info here as the bastard might get scared off that they're onto him. You never want to let a suspect know that you're getting closer...speaking from successful experience here.]]> http://www.dslreports.com/forum/remark,20629132 Wed, 11 Jun 2008 20:30:00 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20628799 HiVolt :

said by DKS

said by HiVolt

:

Thats messed up... have them hook up DSL on a dry pair.

Good idea. I'll suggest that.

I think I mentioned it earlier, when your new line could not support 5meg, to place you on the original pair. Maybe you should permanently switch your Sympatico service to dryloop, since Bell does not charge the band rate for it's own customers, only the wholesale ISP's.

That way they could fiddle with the phone line and not affect your DSL. Who knows how long such a request would take though, and Bell is bound to mess something like that up, possibly even screw up your LD bundle package.
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20628799 Wed, 11 Jun 2008 19:17:28 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20628723 Snickerdo :

said by DKS

:

The police no longer respond unless we don't answer the phone.

And this is all the more reason why this needs to be rectified NOW.]]> http://www.dslreports.com/forum/remark,20628723 Wed, 11 Jun 2008 19:04:34 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20628461 BryceS :

said by DKS

:

The police no longer respond unless we don't answer the phone.

It'd be a good time to get into a fight with your wife then. :P]]> http://www.dslreports.com/forum/remark,20628461 Wed, 11 Jun 2008 18:23:49 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20628325 DKS :

said by Al43

:

I agree they have to fix it but in the meantime it's DKS who's being inconvenienced with cops appearing at his door or calling him all hours of the night. If Bell can't find the problem after all this time they should at least give him some relief till they do find the problem (if they ever do).

The police no longer respond unless we don't answer the phone.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20628325 Wed, 11 Jun 2008 17:52:44 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20628319 DKS :

said by HiVolt

:

Thats messed up... have them hook up DSL on a dry pair.

Good idea. I'll suggest that.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20628319 Wed, 11 Jun 2008 17:52:04 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20628164 HiVolt : Thats messed up... have them hook up DSL on a dry pair.
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20628164 Wed, 11 Jun 2008 17:26:36 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20627936 Snickerdo :

said by DKS

:

From my end, there was no telephone activity. Bell wants to isolate the line and forward it to a cell phone they will provide for 48 hours. I just want to be sure DSL service continues.

Dude, it now seriously looks like this is malicious activity. If they need to fully isolate the line and kill DSL, ask them to hook you up with that Wimax stuff (if available in Owen Sound) while they do what they need to do.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20627936 Wed, 11 Jun 2008 16:45:32 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20627901 DKS : Apparently Network Surveillance has picked up the cause.

quote:
@ 18:13:29 - the line went off-hook then on-hook @ 18:13:44 - the line went off-hook then on-hook @ 18:13:58 - the line dialled 911 @ 18:14:55
- Owensound Police called XXX-XXX-XXXX @ 18:15:01 - XXX-XXX-XXX answered the incoming call from Police @ 18:51:21 - both parties hung up

From my end, there was no telephone activity. Bell wants to isolate the line and forward it to a cell phone they will provide for 48 hours. I just want to be sure DSL service continues.

--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20627901 Wed, 11 Jun 2008 16:39:05 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20627524 Al43 : I agree they have to fix it but in the meantime it's DKS who's being inconvenienced with cops appearing at his door or calling him all hours of the night. If Bell can't find the problem after all this time they should at least give him some relief till they do find the problem (if they ever do).]]> http://www.dslreports.com/forum/remark,20627524 Wed, 11 Jun 2008 15:28:02 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20627470 HiVolt : Why would he have to change his number, it's Bell's fault, they have to fix it.
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20627470 Wed, 11 Jun 2008 15:16:30 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20627430 Al43 : You must have the patience of Job! I'm not sure what else you could do but I'd say this has gone on for way too long and Bell should be ashamed!

Is Bell really that incompetent or is it one of just not caring? Surely they could change your phone number or something that would make the calls stop. If you were to make prank 911 calls you'd be arrested and charged!

As someone else stated here earlier you should notify the media. ]]> http://www.dslreports.com/forum/remark,20627430 Wed, 11 Jun 2008 15:08:06 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20625797 DKS :

said by HiVolt

said by DKS

:

One more false 911 call last night.

What do the higher ups at Bell say will happen now? Did you ask if they've had other false 911 calls from others in the area?

No false calls this morning. It's a "wait and see". No one else reporting problems.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20625797 Wed, 11 Jun 2008 09:29:54 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20625743 HiVolt :

said by DKS

:

One more false 911 call last night.

What do the higher ups at Bell say will happen now? Did you ask if they've had other false 911 calls from others in the area?
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20625743 Wed, 11 Jun 2008 09:15:25 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20625351 DKS : One more false 911 call last night.]]> http://www.dslreports.com/forum/remark,20625351 Wed, 11 Jun 2008 06:23:08 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20622333 DKS :

said by BryceS

said by DKS

said by eots

:

They should also give you several months free on all Bell services you currently have to compensate you for the major aggravation they've caused over the past 2 months!

Have you considered putting in a complaint to the CRTC over Bell's handling of this issue?

Is it still Lori?

Nope.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20622333 Tue, 10 Jun 2008 16:30:14 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20622103 rickstep : I have attached a one page Microsoft Word document, a trouble shooting chart for Phone Line Fault Isolation. If something similar was followed at Bell, DKS' problem might have been fixed weeks ago. The attachment has been scanned for viruses.

I will review, update, and welcome any additions or suggestions.

Rick

DKS 911 trou···.doc.zip 5,662 bytes
Phone Line Fault Isolation

]]> http://www.dslreports.com/forum/remark,20622103 Tue, 10 Jun 2008 15:55:55 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20621560 BryceS :

said by DKS

said by eots

Is it still Lori?]]> http://www.dslreports.com/forum/remark,20621560 Tue, 10 Jun 2008 14:28:09 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20621433 DKS :

said by eots

That will be down the road. Certainly a later discussion. And I'm now in e-mail contact with the regional operations manager for the 519 area code (who answers e-mails) and the level ABOVE Executive Action!
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20621433 Tue, 10 Jun 2008 14:08:24 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20620067 eots : They should also give you several months free on all Bell services you currently have to compensate you for the major aggravation they've caused over the past 2 months!

Have you considered putting in a complaint to the CRTC over Bell's handling of this issue?]]> http://www.dslreports.com/forum/remark,20620067 Tue, 10 Jun 2008 10:06:16 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20619487 DKS :

said by beamer69

:

I have followed this thread for a long time.

5 calls just yesterday :o

If you had to guess, approximately how many false 911 calls have you had?

Too many.

Seems like a terrible waste of money because Bell has not been able to solve this problem for so long :huh:

OH along with total aggravation to you for having to deal with this for so long.

I agree. When this is resolved I intend to send a letter to bell with some suggestions. The first one is that any 911 repair complaints be given the highest priority and immediately be elevated at the first level (ideally not even going to India). The second is to not presume that is it a "customer problem" and something for the customer to solve before Bell gets involved.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20619487 Tue, 10 Jun 2008 06:24:17 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20619426 beamer69 : I have followed this thread for a long time.

5 calls just yesterday :o

If you had to guess, approximately how many false 911 calls have you had?

Seems like a terrible waste of money because Bell has not been able to solve this problem for so long :huh:

OH along with total aggravation to you for having to deal with this for so long.]]> http://www.dslreports.com/forum/remark,20619426 Tue, 10 Jun 2008 05:07:23 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20618034 DKS :

said by oh well :

Get Bell to pay for your switch to Rogers cable/phone (or similar) since they can't seem to fix their problem.

Rogers VOIP is not available in this area and will not be for several years. Besides, Pager Notification is not available for VOIP but it is for land line. And that's an essential feature for me.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20618034 Mon, 09 Jun 2008 20:56:31 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20617974 DKS :

said by Jolie

:

Could the cell phone be the cause of it somehow? Low battery? I've heard that could sometimes be the case...don't ask me how though..I have no idea.

No. There is no connection with any cell phone. It's a 911 landline problem.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20617974 Mon, 09 Jun 2008 20:47:41 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20617970 DKS :

said by eots

:

Wouldn't this now completely eliminate your wiring as the source of the problem?

Yes. And Bell now agrees.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20617970 Mon, 09 Jun 2008 20:47:00 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20617862 sbrook : Assuming Rogers was available! But I'd lay odds that they could disconnect his line at the CO and there will still be phantom 911 calls from an unused number.]]> http://www.dslreports.com/forum/remark,20617862 Mon, 09 Jun 2008 20:26:52 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20617761 anon : Get Bell to pay for your switch to Rogers cable/phone (or similar) since they can't seem to fix their problem.]]> http://www.dslreports.com/forum/remark,20617761 Mon, 09 Jun 2008 20:10:27 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20617751 anon : Bell would have told him if it comes from his cell. This originates from his Bell land line.]]> http://www.dslreports.com/forum/remark,20617751 Mon, 09 Jun 2008 20:08:35 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20617730 Jolie : Could the cell phone be the cause of it somehow? Low battery? I've heard that could sometimes be the case...don't ask me how though..I have no idea.]]> http://www.dslreports.com/forum/remark,20617730 Mon, 09 Jun 2008 20:04:37 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20617415 eots : Wouldn't this now completely eliminate your wiring as the source of the problem?]]> http://www.dslreports.com/forum/remark,20617415 Mon, 09 Jun 2008 19:13:59 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20617321 DKS :

said by have u tried :

Just comepletely unplug EVERYTHING at the demarc for 24-hrs.

Ask your cop friends to call your cell if there is another 911 call.

Done. Still false 911 calls.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20617321 Mon, 09 Jun 2008 18:55:42 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20616831 anon : Just comepletely unplug EVERYTHING at the demarc for 24-hrs.

Ask your cop friends to call your cell if there is another 911 call.]]> http://www.dslreports.com/forum/remark,20616831 Mon, 09 Jun 2008 17:29:37 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20616694 DKS :

said by andyb

:

Sounds like the techs are throwing it back as your problem.

The regional manager, however, has not.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20616694 Mon, 09 Jun 2008 17:02:47 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20616451 andyb : Sounds like the techs are throwing it back as your problem.]]> http://www.dslreports.com/forum/remark,20616451 Mon, 09 Jun 2008 16:25:45 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20616436 DKS :

said by Snickerdo

said by DKS

:

And just got another false 911 call.

Just got off the phone with the regional manager. He listened and understood the issues involved and the patterns that I have outlined here. I have his phone and e-mail and he has invited me to keep in touch. The annoying part was that there was another note from a line technician in my mailbox, asking to check the inside wiring.

BTW, 5 calls today.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20616436 Mon, 09 Jun 2008 16:23:19 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20616132 Kringle :

said by DKS

on Sun. 08 June :

No false calls today.

8. Remember the Sabbath day and keep it spoofless. ;)]]> http://www.dslreports.com/forum/remark,20616132 Mon, 09 Jun 2008 15:31:07 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20614225 anon : I know the answer.
Send an email to kevin_sssox@yahoo.com]]> http://www.dslreports.com/forum/remark,20614225 Mon, 09 Jun 2008 10:07:55 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20613990 HiVolt :

said by DKS

:

Two more callbacks from the 911 operator this morning.

Wow... I think you're gonna need divine intervention to get this fixed :p
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20613990 Mon, 09 Jun 2008 09:09:24 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20613812 DKS : Two more callbacks from the 911 operator this morning.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20613812 Mon, 09 Jun 2008 08:08:52 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20612691 Kringle :

]]> http://www.dslreports.com/forum/remark,20612691 Sun, 08 Jun 2008 22:01:53 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20612377 DKS : No false calls today. ]]> http://www.dslreports.com/forum/remark,20612377 Sun, 08 Jun 2008 20:55:14 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20608322 DKS :

said by eots

:

What has Bell said they're going to do next? It's already been going on for nearly 2 months.

I won't know until Monday morning. I do know that the OSPS has filed another report with Bell.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20608322 Sat, 07 Jun 2008 20:02:21 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20608231 eots : What has Bell said they're going to do next? It's already been going on for nearly 2 months.]]> http://www.dslreports.com/forum/remark,20608231 Sat, 07 Jun 2008 19:37:33 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20608147 Kringle : :(]]> http://www.dslreports.com/forum/remark,20608147 Sat, 07 Jun 2008 19:09:54 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20607906 DKS :

said by Kringle

:

I feel for you. It "only" took me 5 days to get my issue resolved.

Just had another one.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20607906 Sat, 07 Jun 2008 18:01:18 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20607806 Kringle : I feel for you. It "only" took me 5 days to get my issue resolved.]]> http://www.dslreports.com/forum/remark,20607806 Sat, 07 Jun 2008 17:33:32 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20607605 DKS :

said by Snickerdo

:

So far so good?

Nope. Two this afternoon. :(
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20607605 Sat, 07 Jun 2008 16:34:47 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20607133 Snickerdo : So far so good?]]> http://www.dslreports.com/forum/remark,20607133 Sat, 07 Jun 2008 14:37:14 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20605882 DKS :

said by Jolie

said by DKS

:

No false calls since 7:00 AM this morning. Think it's fixed? :o

God works in mysterious ways. ;)

No exorcism needed. Must have been the rubber chicken I sacrificed to the modem gods. :D
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20605882 Sat, 07 Jun 2008 09:09:27 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20605880 DKS :

said by BryceS

:

haha. You just jinxed yourself.

Didn't get my 7:00 AM wakeup call from 911, either.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20605880 Sat, 07 Jun 2008 09:08:46 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20605802 Jolie :

said by DKS

:

No false calls since 7:00 AM this morning. Think it's fixed? :o

God works in mysterious ways. ;)]]> http://www.dslreports.com/forum/remark,20605802 Sat, 07 Jun 2008 08:36:21 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20604856 anon : for the heck of it... call 911]]> http://www.dslreports.com/forum/remark,20604856 Fri, 06 Jun 2008 23:30:34 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20604808 BryceS : haha. You just jinxed yourself.]]> http://www.dslreports.com/forum/remark,20604808 Fri, 06 Jun 2008 23:20:29 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20604753 DKS : No false calls since 7:00 AM this morning. Think it's fixed? :o
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20604753 Fri, 06 Jun 2008 23:11:23 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20603619 Kringle : No trouble. While I quite agree with your post under normal conditions and appreciate your experience, the biggest problem in DKS's situation is that it's an intermittent trouble and, therefore, much more difficult to track down.

As DKS noted, there is a very intelligent protocol in place for troubleshooting the problem. Without the customer working with Bell to trace the problem there would be no end to the troubleshooting phase. It may now be electronic but the underlying job protocols (remember the huge "take the red handled Robertson screwdriver in your right hand..." binders we used to have) have, out of necessity, remained in place.

This problem is just like debugging software issues. You spend days diagnosing and tracking the problem to find that the fix requires 30 seconds and changing one character in your code! ;)

EDIT: Punctuation problem fixed.]]> http://www.dslreports.com/forum/remark,20603619 Fri, 06 Jun 2008 19:06:34 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20603329 DKS :

said by rickstep

:

The first post was April 13 almost 2 months ago. Bell should be kicked. The 911 centre should have been after Bell within a few days and they need a BIGGER KICK for letting this go on for TWO MONTHS.

DO THE PEOPLE THAT WE NEED TO LOOK OUT FOR US, BOTH CORPORATE AND GOVERNMENT REALLY CARE!!!!!!!!!!!

The protocol is that the customer is responsible for tracing the problem. Areas which the customer has to eliminate before Bell will do anything serious include:

1) remove all fax machines and phones.
2) remove the bell expressVu connection
3) remove the DSL connection.

Then they go for wire problems. Then they move back to the line card and the CO.

At every stage you have to wait 24 hours to ensure that there are no false 911 calls.

It is NOT normal for the 911 dispatch service to escalate a problem to Bell except in unusual circumstances.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20603329 Fri, 06 Jun 2008 18:19:11 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20603219 rickstep : Thanks kringle,

My background is managing hightech electronic manufacturing (Medical Equipment, Credit Card Authorization Terminals, etc.) now "semi-retired". What I'm good at is chasing details, but I can drive people nuts with details. I implemented CSA Z299 (now rolled into ISO 9000) around 1986. I used to bug design engineers who would design a product that mostly worked but the item was either too costly or too clumsy or too unreliable to manufacture . Today it is very much easier.

When I was younger I did work for Bell. ANI was only used for long distance billing and by the Test Board. Before that time you would dial a number, Bell would hold the call, a Bell operator would cut in ask you for your number (honesty worked back then, mostly) and Bell would complete the call. After ANI came into existence paper tapes were punched full of holes with paper drills. A long distance call's on time and off time were recorded. On and off times could be many feet apart on a tape or be on different tapes. The on/off times had to be matched to bill the customer. Each tape when rolled on a spindle, was close to 24" in diameter and was worth many, many thousand dollars. Bell would get really upset when couriers misplaced (sometimes outright lost) these tapes as they were transported to the billing centre.

Now 911 is on ANI thanks to a Montreal company. There is a lot of software (and or firmware) involved and NO software (or hardware) is bug free.

In my opinion VOIP is a huge safety and security issue and should be avoided until the industry takes safety seriously. A dead baby in Western Canada hasn't done a single thing to SNAP VOIP SERVICES IN LINE. We could put satellite tracking chips in land line phones. Cell phones aren't much better. We hide behind privacy so that we don't need to identify ourselves. We (collectively) don't want to be known anymore and hide. Who on this board uses a little, some or all of their real names. Better electronics and better software (built into the 911 system) could have had this fixed in 24 hours.

Bell REALLY could have AND should have fixed this by now.

Realize this:

ONE single customer in Canada of 34,000,000 people is having errant 911 calls for 60 days and Bell Canada with all of the technical expertise can't find the problem. It boggles the mind that senior Bell technical staff haven't moved people into Owen Sound to get it fixed. They should have given DKS a parallel new line and phone number, cleared everything off the line and tracked down the problem. With this kind of problem you can't abandon the circuit. The problem MUST be found. If not it WILL show up again in Owen Sound or Toronto, Chicago, Vancouver or anywhere in a week, a month, a year or longer. Some law enforcement nut somewhere may decide to send force and ..... .

The first post was April 13 almost 2 months ago. Bell should be kicked. The 911 centre should have been after Bell within a few days and they need a BIGGER KICK for letting this go on for TWO MONTHS.

DO THE PEOPLE THAT WE NEED TO LOOK OUT FOR US, BOTH CORPORATE AND GOVERNMENT REALLY CARE!!!!!!!!!!!

I hope there aren't too many spelling and gramatical errors here.

I hadn't posted here for years until recently, but read here a lot. I'll try a lot harder not to be a pest here and I'll sit back and watch.

Thanks again,

Rick.]]> http://www.dslreports.com/forum/remark,20603219 Fri, 06 Jun 2008 18:01:25 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20603023 Kringle : Sure hope that these "high-level talks" get your services back to normal PDQ. I can understand how you feel as my incoming ANI/CallerID issues (but that's another story) were just tracked down yesterday afternoon by a really conscientious 611 technician after 5 days of bouncing between Customer Service and 611. Good luck once again.

EDIT: typos]]> http://www.dslreports.com/forum/remark,20603023 Fri, 06 Jun 2008 17:20:52 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20602991 DKS :

said by Kringle

:

I presume that Bell has already investigated the the complete transmitted ANI codes to make sure that the calls are, indeed, coming from your physical line?

I have no idea. There has been only one false 911 call today. I have Ident-a-Call back and have assurance that my DSL speed will be restored when the matter is resolved. Apparently high-level conversations have been going on all day.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20602991 Fri, 06 Jun 2008 17:13:59 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20602447 Kringle : I presume that Bell has already investigated the the complete transmitted ANI codes to make sure that the calls are, indeed, coming from your physical line?]]> http://www.dslreports.com/forum/remark,20602447 Fri, 06 Jun 2008 15:24:28 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20602353 Kringle : The 911 service (as does the Bell Call Privacy service) uses Automatic Number Identification (ANI) which is similar to, but not the same as, Caller ID (which can be blocked with *67). This core technology is much more difficult to spoof given that, for the most part, changes require access to CO equipment programming. Note that it is, however possible to spoof ANI.

EDIT: Some info here: »www.tech-faq.com/ani-automatic-n···on.shtml]]> http://www.dslreports.com/forum/remark,20602353 Fri, 06 Jun 2008 15:10:28 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20602334 Snickerdo :

said by FutureMon

:

And when my office calls me, it only shows up as "719"

The Ontario Street GM plant always shows up as 04651 or something on the call display of our phone, and the name part says something like "GM V6 ENG LINE" or something like that.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20602334 Fri, 06 Jun 2008 15:06:59 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20602233 rickstep : Thanks HiVolt]]> http://www.dslreports.com/forum/remark,20602233 Fri, 06 Jun 2008 14:50:12 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20602102 FutureMon : When my blockbuster movie rentals are overdue, I get calls from 000-000-0000 as well.

And when my office calls me, it only shows up as "719"

- FM
--
Undisputed BBR Karaoke Champion! Care to challenge me?]]> http://www.dslreports.com/forum/remark,20602102 Fri, 06 Jun 2008 14:27:09 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20601785 HiVolt :

said by rickstep

:

We get all kinds of calls here and caller ID does display bogus numbers. Bell marketing called the other day and the number was 000-000-0000. Another call was from 123-456-7890.

This is VoIP caller id spoofing.
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20601785 Fri, 06 Jun 2008 13:34:38 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20601469 rickstep : Hi again DKS,

We get all kinds of calls here and caller ID does display bogus numbers. Bell marketing called the other day and the number was 000-000-0000. Another call was from 123-456-7890. Can 911 be fooled?

I don't know enough about specifically how 911 is implemented, but if 911 is called, I believe the 911 system locks the physical circuit that is calling, not by the phone number. I believe that the line stays locked until released after the emergency personnel have arrived and radioed the 911 centre. I don't know whether their caller ID locates your address or your circuit gives them your address.

Did your perchance at some point check to see if your line was locked or maybe you got dial tone? If the line was locked your circuit was responsible for the call. If your line had dial tone, it could indicate a spoof.]]> http://www.dslreports.com/forum/remark,20601469 Fri, 06 Jun 2008 13:10:09 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20601629 DKS :

said by rickstep

:

Hi DKS,

I went back and re-read your post from yesterday at 3:09 pm. Not clear on whether the drop was replaced.

Is the line into your house buried or in the air?

The line is buried in plastic conduit. And it is buried fairly deep under a roadway and across the lawn. Testing from the local interconnect box to the internal demarc as pictured above, indicates no problems.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20601629 Fri, 06 Jun 2008 13:08:17 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20601054 rickstep : Hi DKS,

I went back and re-read your post from yesterday at 3:09 pm. Not clear on whether the drop was replaced.

Is the line into your house buried or in the air?

If buried, is the local interconnect box on your lawn or a neighbours. Could the line have been hit with a shovel or speared with a tomato stake or flower stake (mine are steel rods) and be intermittent. Buried lines going into houses loop under the lawn terminals and have been cut by the sharp metal edge. Bell never installed lawn terminals. Contractors with small trenchers buried the cables and the terminal boxes. These cables are usually buried in a line the shortest path to the box, sometimes across several neighbours lawns and under driveways. Cables are supposed to be buried 18" to 24" deep. There are many cables much closer to the surface and the depth may vary along its length especially when it crosses neighbouring properties. Many times cables have been buried before the landscaping. Grades are changed, driveways are dug out for gravel and asphalt. In many cases, sod is installed before cables are buried and these cables are only an inch of two down.

At the house end Bell used to install a metal u-channel guard where it comes out of the ground at the foundation and cables have been pinched or cut there. It can be many, many years for cuts etc. to cause problems.

If it is in the air squirrels may have have chewed off the insulation and there may be an intermittent short.

Did they replace this line?

Intermittent problems are always the worst to find. All the electronic testing won't find the problem unless the test coincides with the occurrence of the problem. A very close physical and labour intensive inspection by Bell may be more useful.

Rick]]> http://www.dslreports.com/forum/remark,20601054 Fri, 06 Jun 2008 11:38:03 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20600628 Snickerdo :

said by DKS

:

Not going there yet, although I could do it with one phone call.

Yeah, might also get the wheels spinning a little faster too if the entire community knew what was going on and that their own safety may be affected by this issue which should have been fixed a long time ago.

said by DKS

:

In conversation with the 911 dispatcher (they now all know me) I learned that their supervisor has initiated a complaint with Bell. SOP is to let the customer deal with it and the police not get involved. But because of the ongoing continuity of the problem, they are starting up their side of the food chain.

This is excellent news. I expect the issue to be resolved much quicker now that both sides are putting the pressure on Bell.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20600628 Fri, 06 Jun 2008 10:28:52 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20600320 HiVolt :

said by DKS

said by HiVolt

:

Interesting.. Attenuation seems to have increased by 5dB, suggesting that the loop is longer, or slightly damaged?

I'm also 4.8 km along the loop vs. 4.1 km. on the old line.

Yeah, that's what it appeared like with the attenuation increase... You should ask them to put your DSL on the old pair, make it clear that you will not accept a reduction in service because of these issues.
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20600320 Fri, 06 Jun 2008 09:21:27 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20599886 DKS :

said by HiVolt

:

Interesting.. Attenuation seems to have increased by 5dB, suggesting that the loop is longer, or slightly damaged?

I'm also 4.8 km along the loop vs. 4.1 km. on the old line.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20599886 Fri, 06 Jun 2008 06:32:08 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20599884 DKS :

said by CanerisErik

:

I'm still thinking the "prank" theory. Even though you said the cable is mostly buried until it goes aerial near the CO, it would still make enough appearances for someone to clip in and do this, hence I was curious about the times.

With all cables changed, it still continues (5x yesterday).
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20599884 Fri, 06 Jun 2008 06:30:24 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20599882 DKS :

said by Snickerdo

:

I wonder if the local newspaper would be interested in the story? I mean, this has gone on for so long, and no one knows what's going on.

Not going there yet, although I could do it with one phone call.

In conversation with the 911 dispatcher (they now all know me) I learned that their supervisor has initiated a complaint with Bell. SOP is to let the customer deal with it and the police not get involved. But because of the ongoing continuity of the problem, they are starting up their side of the food chain.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20599882 Fri, 06 Jun 2008 06:28:01 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20599769 Angelo_ : you should demand a full investigation in why it's happening as this type of issue isn't normal.]]> http://www.dslreports.com/forum/remark,20599769 Fri, 06 Jun 2008 04:27:41 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20598731 Snickerdo : I wonder if the local newspaper would be interested in the story? I mean, this has gone on for so long, and no one knows what's going on.]]> http://www.dslreports.com/forum/remark,20598731 Thu, 05 Jun 2008 22:16:26 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20598723 HiVolt : Someone would really have to be out to get him for this to continue on and on... But they've replaced and eliminated so many pieces of equipment now its just bizarre at this stage.
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20598723 Thu, 05 Jun 2008 22:13:21 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20598657 CanerisErik : I'm still thinking the "prank" theory. Even though you said the cable is mostly buried until it goes aerial near the CO, it would still make enough appearances for someone to clip in and do this, hence I was curious about the times.

Either that, or spoofed ANI and a little bit of other magic, which could be automated, so times wouldn't help.

Perhaps it's time to hire a private investigator and/or figure out whom you've pissed off lately. Just send the bill to Bell later :D]]> http://www.dslreports.com/forum/remark,20598657 Thu, 05 Jun 2008 21:59:54 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20598570 DKS :

said by HiVolt

:

Here's a suggestion... Convert your Sympatico to dry-loop, on the old pair. Bell doesn't charge extra for it for its own customers.

Maybe removing the DSL from the mix may also help with these false 911 calls?

DSL was out of the mix. Still got the false 911 calls.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20598570 Thu, 05 Jun 2008 21:41:42 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20598558 DKS :

said by HiVolt

:

Interesting.. Attenuation seems to have increased by 5dB, suggesting that the loop is longer, or slightly damaged?

Possibly longer loop. The cable at this end is the same.

As for 5meg, yeah its not ready for that, I would suggest maybe 4032/800, SNR should be around 8dB.

Your old stats had 5meg, but had lots of errors on fastpath. Is it an old 5200 E240 (grey front 4LEDs)? If so, it could be the reason why the attainable is low, they were not that great for long loops.

That was with the ST536v6. I have the SS 5200 with the all black body.

--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20598558 Thu, 05 Jun 2008 21:40:20 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20598317 HiVolt : Here's a suggestion... Convert your Sympatico to dry-loop, on the old pair. Bell doesn't charge extra for it for its own customers.

Maybe removing the DSL from the mix may also help with these false 911 calls?
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20598317 Thu, 05 Jun 2008 20:52:39 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20598293 HiVolt : Interesting.. Attenuation seems to have increased by 5dB, suggesting that the loop is longer, or slightly damaged?

As for 5meg, yeah its not ready for that, I would suggest maybe 4032/800, SNR should be around 8dB.

Your old stats had 5meg, but had lots of errors on fastpath. Is it an old 5200 E240 (grey front 4LEDs)? If so, it could be the reason why the attainable is low, they were not that great for long loops.
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20598293 Thu, 05 Jun 2008 20:49:02 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20597890 DKS : Stats Comparison

Current 3 Meg Profile
Old 5 Meg Profile

]]> http://www.dslreports.com/forum/remark,20597890 Thu, 05 Jun 2008 19:25:17 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20597773 DKS :

said by HiVolt

said by DKS

:

Sympatico Direct tells me the new line won't support the 5 meg profile. :(

Can you post stats from your modem, and perhaps if you have old stats from before all this BS began when you were on 5 meg? I'd like to see the attenuation difference.

I'm using a Bell 5200 and it will not unlock. My ST536v6 is toast, I think. I do have the number from Sympatico direct.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20597773 Thu, 05 Jun 2008 19:00:48 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20597765 DKS :

said by rickstep

:

Hi again DKS,

Another option is to disconnect all services from your phone line for 24, 48 hours or more. This is inconvenient but relatively easy if you have a cellphone. If you don't have a cellphone I can and will courier you one of mine so that you can have access to emergency services and any other calls you need to make, local or long distance. If you wish you can send me an e-mail via the board.

Done long ago. No difference. Thank you. We have multiple cell phones in the house.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20597765 Thu, 05 Jun 2008 18:59:05 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20597759 DKS :

said by rickstep

:

Since the cable pair changes didn't fix the problem ask Bell to put you back on the old circuit or at least not give those good wires away to another customer and change you back after the 911 issue is fixed.

There have been so many changes that I doubt they could find the original pair.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20597759 Thu, 05 Jun 2008 18:57:56 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20597756 DKS :

said by sbrook

:

Have you still got the old style phone on there DKS? Even filtered, its older electronics (thinking specifically of the ringer and its REN) may cause you problems with DSL lowering signal strength and making it appear that you are further from the CO!

Nope. Only connected when the rest of the phones were out and only at the NID.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20597756 Thu, 05 Jun 2008 18:57:16 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20597691 HiVolt :

said by DKS

:

Sympatico Direct tells me the new line won't support the 5 meg profile. :(

Can you post stats from your modem, and perhaps if you have old stats from before all this BS began when you were on 5 meg? I'd like to see the attenuation difference.
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20597691 Thu, 05 Jun 2008 18:44:48 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20597315 Wo1f : Thanks for the excellent read rickstep! ;)]]> http://www.dslreports.com/forum/remark,20597315 Thu, 05 Jun 2008 17:28:09 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20597286 rickstep : Hi again DKS,

Another option is to disconnect all services from your phone line for 24, 48 hours or more. This is inconvenient but relatively easy if you have a cellphone. If you don't have a cellphone I can and will courier you one of mine so that you can have access to emergency services and any other calls you need to make, local or long distance. If you wish you can send me an e-mail via the board.]]> http://www.dslreports.com/forum/remark,20597286 Thu, 05 Jun 2008 17:21:02 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20597085 rickstep : Since the cable pair changes didn't fix the problem ask Bell to put you back on the old circuit or at least not give those good wires away to another customer and change you back after the 911 issue is fixed.]]> http://www.dslreports.com/forum/remark,20597085 Thu, 05 Jun 2008 16:40:15 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20596930 Snickerdo :

said by DKS

:

Sympatico Direct tells me the new line won't support the 5 meg profile. :(

Wow, I'd be livid if this were happening to me. In fact, I get upset just reading about this.]]> http://www.dslreports.com/forum/remark,20596930 Thu, 05 Jun 2008 16:07:27 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20596875 sbrook : Have you still got the old style phone on there DKS? Even filtered, its older electronics (thinking specifically of the ringer and its REN) may cause you problems with DSL lowering signal strength and making it appear that you are further from the CO!]]> http://www.dslreports.com/forum/remark,20596875 Thu, 05 Jun 2008 15:58:33 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20596834 anon : rickstep,

That was a great and informative piece you wrote.

Thanks!]]> http://www.dslreports.com/forum/remark,20596834 Thu, 05 Jun 2008 15:51:43 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20596819 anon : A material change in service sure does suck]]> http://www.dslreports.com/forum/remark,20596819 Thu, 05 Jun 2008 15:50:02 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20596745 DKS :

said by DKS

:

Forgot. When they replaced the DSL port, my speed went down to the 3 meg profile from 5 meg. :( Cable guy called the test center and they assured him that I would be put back on the old profile. If not, I'll be talking to Sympatico Direct.

Sympatico Direct tells me the new line won't support the 5 meg profile. :(
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20596745 Thu, 05 Jun 2008 15:40:00 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20596726 DKS :

said by DKS

:

Just had another false 911. That's three today.

Make that four...
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20596726 Thu, 05 Jun 2008 15:37:28 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20596580 DKS : Just had another false 911. That's three today. ]]> http://www.dslreports.com/forum/remark,20596580 Thu, 05 Jun 2008 15:11:02 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20596565 DKS : In our area all the homes are less than 40 years old. Almost all the wiring us underground. This house is fed by a 25 pair cable, with 10 houses on the cable, so there are lots of extra pairs. The cable does not go aerial until it is within 4 blocks of the CO. The technician has switched pairs both at my end (again, solid underground to the house with an internal NID pictured above) and in the CO. Line testing indicates no breaks, grounds or bridge taps. Everything that is possible to replace inside the CO has been replaced. Yet the problems continue.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20596565 Thu, 05 Jun 2008 15:09:01 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20596464 rickstep : As much as Bell is a pain, their central office (CO) plant is technically very secure.

Many Bell problems are at street level.

I've written a description of Bell's street wiring as information.

Skip this post if you wish but, some things may surprise you if you read on.

The CO has many components, the switch, a frame room, a cable termination room, battery room, generator room etc.

The switch does all the work, dial tone, connecting and line identification. The cable room is where all cables start as they go out into a community. The frame room is a large interconnect box (actually a room) to tie a switch to the cables.

The cables are identified as underground or aerial. Underground cables (can be underground or on poles) leave the office and are spliced together in manholes or in the air by cable splicers, can run for miles and are not accessible to telephone installers or repair staff. These can be cut by construction equipment. Many large 2400 pair cables are paper insulated and if cut may require many feet of wet cable to be cut out and replaced with dry cable and spliced back in. This is why some cable cuts to take hours to repair.

Aerial cables are where the problems usually start. Aerial cables (can also be underground or on poles) usually start at a cross box (cross connect or interconnect box) with an underground cable going in and an aerial or several aerial cables going out. Cross connect boxes are supposed to very neat and organized but are usually a rats nest, especially older ones, 20, 30, 40 years old. Problems are caused by sloppy technicians that don't care. Connections here are supposed to one to one, a jumper from the underground pair to the aerial pair. If a new jumper is added and the old one isn't removed, a circuit can now appear on two different streets.

Many of these type of boxes in local areas are being replaced with a box that will have a fibre optic line in and the existing copper out and when all is complete most houses etc. will be essentially within about 1km or 3,300 feet from the office. Replacing the miles of copper with glass essentially collapses the distance to the CO as the losses disappear. This is required if Bell is to sell ExpressVu over wire and/or really high speed Internet. It is more cost effective than fibre to every house.

As the cables snake through the back alleys or under the front lawns, access points are installed to connect a drop (local wire) to a house, apartment or business etc.

The latest iteration of Bell's wiring system was defined as dedicated plant. Two pair of wires were assigned to every known location and spares added to the pair count. In my area a 200 or 300 pair cable was replaced sometime around 1960. Since then our area (old houses 100 years old) has seen these old houses converted to 3 or 4 apartments per building. There are not enough pairs now in the cable to give each household two pair so Bell goes to the interconnect box and moves jumpers to a different location. If the house was rented to students there could be 10 phones in a house. If that house gets sold and goes back to a single family, none of the old wiring is removed. Those unused circuits will be used at different addresses but may not get disconnected at the cross box. Your phone line circuit could be alive in someones house. If nothing happens you will never know and Bell won't go looking for problems that "don't exist". If a persons moves into that other house and hooks up a phone, they could be using your phone, could make local calls, make long distance calls and also 911 calls.

Finding these extra connections on a Bell circuit can require a Bell technician to drive up and down streets, carry a ladder into many back yards and physically disconnect all invalid drops (lines into houses). Bell does not want to do this because of the expense and it also prevents them from connecting to a new subscriber without sending out a technician. Improper jumpers and extra drops can and do save Bell a lot of money. Bell will usually ask if you know the previous number at the house and reconnect the circuit in the CO to your assigned number, no field visit.

Most of the outside problems are caused by Bell technicians. Bell's employees are no different than a cross section of the population, a few don't care. To be fair the system works well and most problems are caused by adverse weather. Usually rain or heavy rain, overgrown trees in backyards around poles, dogs loose in yards and extreme cold and freezing rain in winter are when the appropriate tidying up doesn't get done and some may be safety issues such as hydro line too close to Bell's. Uncompleted work is supposed to reported for each job and eventually corrected. The problem is that the problem still exists and with less staff may never get fixed.

If the situation in an area gets particularly bad, Bell will send out a cable splicer to clean up the cross box (replace all, most or many) of the jumpers and remove abandoned jumpers that were too difficult to be removed by the field techs due to knots in the jumpers.

These wiring issues can also greatly affect high speed internet. Two high speed Internet services in the same house could have one service performing at half the speed of the other. As has been noted in previous threads over weeks and months, if a high speed circuit is slow, Bell switches the pair. It is cheaper to exchange the pair than try to checkout miles of wiring. Bell still does this if the spares are all used up and has no options left. Bell too as a last resort can and will swap your bad high speed line with another phone customer if they don't subscribe to Internet service

The circuit between you and Bell could be a few feet or 50 miles and contain 50 splices or more in the pair of wires. Wires are stripped and twisted (not soldered). The impedance (resistance) of each pair in a cable may be different. Bell underground cable jackets are sealed and the cables pressurized from the office. Small nicks in the jacket will bubble and prevent moisture from entering. Aerial cables are not pressurized. Latches on cross boxes break. Wind blows them open. Rain and snow get in.

The telephone system is remarkable in its ability to function under some pretty adverse conditions. The biggest problem today is to find someone at Bell who knows what's in the street. I worked for Bell 40 years ago and yes this description may not be quite up to date but it is close. When I worked there the test centre was local. The test centre staff were promoted from the field and in many cases didn't have to pull the engineering drawing to tell you where the cross box was located and how many streets it fed. Hamilton now, I believe is tested out of Toronto.

Consider too that there are a few people who will try to steal phone service and cable service (actually put up a ladder and make a connection), Private Investigators who install bugging equipment (including the Police but now they can get a court order and its installed in the CO). The 911 issue could be a live line somewhere and its malicious.

Much of Bell's CO switching equipment will respond to tone and the older pulse. Pulse is where you rapidly make or break the phone circuit connection to dial a number. The dial on a dial phone does exactly that. You wind up the dial and as the dial returns it makes and breaks the connection the number of times against the selected number. The return also has a speed control built in since too slow or too fast will dial incorrectly. You can actually dial by disconnecting a wire and poking at the connection. A loose connection and/or short circuit (under specific circumstances) and wind swinging a cable can also cause a circuit to dial.

I have been finding far too frequently of late that you need to know the answer to a question before you ask the question. While you may not know exactly the issue, you can at least determine if you are being bamboozled (a great word) by a person on the other end of the phone.

I hope this helps and is of some use, and sorry for being long winded.

If you got this far, thanks for taking the time to read this.

Rick.]]> http://www.dslreports.com/forum/remark,20596464 Thu, 05 Jun 2008 14:49:22 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20596446 sbrook :

said by Snickerdo

:

The fact that you're the poor sob who's being forced to deal with this all is why it isn't yet fixed.

Especially considering it certainly seems like nothing to do with his telephone line/service at all! After all, they've changed just about everything involved with the line.]]> http://www.dslreports.com/forum/remark,20596446 Thu, 05 Jun 2008 14:45:46 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20596360 Snickerdo :

said by DKS

:

I doubt it. There is no conduit between the OSPS and Bell. OSPS lets the citizen take it up the food chain.

... which is a shame, since if OSPS got on the horn with someone and said that this is causing them to waste time and resources and could potentially affect response times, Bell would jump through hoops to fix it in a timely manner, and the CRTC may even keep watch to ensure it happens. The fact that you're the poor sob who's being forced to deal with this all is why it isn't yet fixed.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20596360 Thu, 05 Jun 2008 14:30:23 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20596306 DKS :

said by Snickerdo

said by DKS

:

Latest episode: Three false 911 calls last night and this morning. Called Executive Office and requested this be dealt with. We'll see.

I doubt it. There is no conduit between the OSPS and Bell. OSPS lets the citizen take it up the food chain.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20596306 Thu, 05 Jun 2008 14:21:31 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20595570 Snickerdo :

said by CanerisErik

:

Whoa...did you say "surprised" and "Bell" in the same paragraph? Dude...

We're talking about the potential for hundreds of thousands of dollars in fines here. That kind of stuff makes even an incompetent corporation like BCE move quickly.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20595570 Thu, 05 Jun 2008 12:01:32 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20595482 CanerisErik :

said by Snickerdo

:

You know DKS, I'm surprised this hasn't been corrected sooner. Aren't Bell subjecting themselves to possible fines and prosecution by not dealing with false 911 calls in a timely manner?

Whoa...did you say "surprised" and "Bell" in the same paragraph? Dude...]]> http://www.dslreports.com/forum/remark,20595482 Thu, 05 Jun 2008 11:46:36 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20595398 Snickerdo :

said by DKS

:

Latest episode: Three false 911 calls last night and this morning. Called Executive Office and requested this be dealt with. We'll see.

You know DKS, I'm surprised this hasn't been corrected sooner. Aren't Bell subjecting themselves to possible fines and prosecution by not dealing with false 911 calls in a timely manner? I mean, this is public safety we're talking about here, not a no DSL sync or crackling on the line situation.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20595398 Thu, 05 Jun 2008 11:28:18 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20595384 DKS : Latest episode: Three false 911 calls last night and this morning. Called Executive Office and requested this be dealt with. We'll see.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20595384 Thu, 05 Jun 2008 11:24:51 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20592800 Snickerdo :

said by sbrook

:

Although difficult to spoof ANI, it is apparently possible if someone has access to the CO ...

If that is indeed what's going on, Bell has a whole lot more to be concerned about than just the false 911 calls.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20592800 Wed, 04 Jun 2008 21:22:12 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20592730 sbrook : Although difficult to spoof ANI, it is apparently possible if someone has access to the CO ... ]]> http://www.dslreports.com/forum/remark,20592730 Wed, 04 Jun 2008 21:08:58 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20592606 Snickerdo :

said by sbrook

:

I'm beginning to wonder if the 911 service is getting a false call from somewhere else, but the Caller ID is screwing up and attaching your number to the call?

911 doesn't use Call Display, it uses ANI which I am sure you know is a different beast. From what I understand, ANI is tied directly to the line ID at the CO, not database-based like Call Display. Certainly something to consider, though.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20592606 Wed, 04 Jun 2008 20:44:46 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20592486 sbrook : I'm beginning to wonder if the 911 service is getting a false call from somewhere else, but the Caller ID is screwing up and attaching your number to the call? ]]> http://www.dslreports.com/forum/remark,20592486 Wed, 04 Jun 2008 20:19:13 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20592439 DKS : Forgot. When they replaced the DSL port, my speed went down to the 3 meg profile from 5 meg. :( Cable guy called the test center and they assured him that I would be put back on the old profile. If not, I'll be talking to Sympatico Direct.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20592439 Wed, 04 Jun 2008 20:05:49 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20592426 DKS : Today's developments. Cable guy came by and installed an interior NID. Can't install an exterior one, though. Everything in the CO has been replaced from the line port, the DSL port and the line card. Pairs have also been switched from the NID all the way to the CO, so we are on all new copper. The cables are all underground.

And we've had another false 911 call. Sigh.

Bell Executive Action called to check on things today. I'll be calling them tomorrow. This needs serious engineering and programming resources.
--
Need-based health care not greed-based health care.

]]> http://www.dslreports.com/forum/remark,20592426 Wed, 04 Jun 2008 20:02:06 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20590995 rickstep : A number of years ago we had a noisy phone line. There didn't seem to be a pattern. The problem started in the spring of a year that I don't remember. The problem progressed to the point that a short developed on the line that made it impossible to make a phone call because the line had activated and if a phone is "off the hook", Bell kills the line. It took 8 months to get Bell to deal with the problem and only 2 or 3 days to fix.

Here is what happened and may help locate the problem.

Several years before the problem started, Bell strung a new 200 pair or larger cable on the polls in our back alley (old part of Hamilton). Squirrels had chewed so many holes in the old one that there weren't enough good pairs left. When the cable was lashed to the strand (steel support cable) they had to remove the span clamps (these clamp to the strand) that support the cable going to the house. When the strand clamp for our line was reinstalled, our cable, a 6 pair aerial cable was pinched against the galvanized strand. It took about 5 years for the wires to cut through the insulation. As the temperature went up it became apparent that the problem was caused by water (rain) and the problem disappeared when the water evaporated. Bell was called numerous times and responded but several days after the rain stopped. The problem then of course did not exist. I finally got upset and managed to convince a repair tech to replace the line into the house. I found the damaged area of cable when the old one was removed and still have it. Problem fixed. It took 8 months March to late September to get the problem solved. Interestingly the high speed internet, a 1 meg Nortel modem at the time never had a problem.

As you probably know much of Bell's office equipment still allows for tone and pulse. Pulse is an intermittent break and make of the circuit and that is what a dial on a dial phone does. While your problem may not be related to water and a short, it could be caused by a break in a wire that makes or breaks when the wind blows. It could be local or in a cross box or at some other interconnect point thousands of feet away.

Bell tracks all calls to anywhere. Your phone circuit may be making other calls or partial calls you don't know about. Perhaps you can get a list from Bell of all outgoing calls from your number and I don't know why Bell can't monitor your line for activity. Bell's central offices used to be able to put a shoe in a circuit and have a test centre local or hundreds of miles away monitor the circuit.

Since the pair of wires going to your house can appear at a few or 10 to 50 other locations, some one could put a ladder up to a pole and try to get free service. Lines going to apartment buildings can still appear on residential streets.

YOU may have to solve the problem in order for Bell to fix it. At times they seem not to care. Your saving grace is that with 911 very pissed off Bell might need to work harder but the problem should have been fixed by now.

Good luck.

Rick]]> http://www.dslreports.com/forum/remark,20590995 Wed, 04 Jun 2008 15:42:55 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20590060 DKS : Been up at LFCA TC Meaford this week. Had coffee with a Signals officer today. He suggests it could be a case of line interference or crosstalk. He does know the 911 system and the DMS100. Makes as much sense as any other suggestions.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20590060 Wed, 04 Jun 2008 13:04:50 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20586827 Snickerdo :

said by DKS

:

I agree. But getting Bell to listen to that possibility is really difficult. Once the tests are finished tomorrow we should be in a better position to approach that.

Threaten to send Bell a bill for the time you spend dealing with the police when they visit. Probably won't do anything, but it'd be good for a laugh.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20586827 Tue, 03 Jun 2008 21:45:22 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20586800 DKS :

said by Snickerdo

said by DKS

:

And just got another false 911 call.

I agree. But getting Bell to listen to that possibility is really difficult. Once the tests are finished tomorrow we should be in a better position to approach that.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20586800 Tue, 03 Jun 2008 21:42:00 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20586794 DKS :

said by CanerisErik

said by Snickerdo

said by DKS

:

And just got another false 911 call.

That, or someone really doesn't like DKS.

DKS, can you post a timeline of all the calls with dates/times/day of week if you kept track? Maybe there'll be a pattern.

Not really a pattern other than three usually come in between 7:00 and 8:30 AM. Had another one tonight with the 911 dispatch calling. Their call went 1 long and 2 short rings, which isn't supposed to happen, distinctive ringing being taken off the line now (and we tested it!)
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20586794 Tue, 03 Jun 2008 21:40:47 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20586228 CanerisErik :

said by Snickerdo

said by DKS

:

And just got another false 911 call.

That, or someone really doesn't like DKS.

DKS, can you post a timeline of all the calls with dates/times/day of week if you kept track? Maybe there'll be a pattern.]]> http://www.dslreports.com/forum/remark,20586228 Tue, 03 Jun 2008 20:13:18 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20585891 Snickerdo :

said by DKS

:

And just got another false 911 call.

At this point, I'm really starting to wonder if there's a firmware/software issue with the hardware at the CO. If everything else checks out on the physical side, software is the only thing left to consider.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20585891 Tue, 03 Jun 2008 19:09:10 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20585826 Kringle : Oh well, just a thought.

Yup, I'm loving my Courier V.ANYTHING as a backup for my DSL as well as Call Display. :)]]> http://www.dslreports.com/forum/remark,20585826 Tue, 03 Jun 2008 19:00:00 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20585709 DKS : And just got another false 911 call. ]]> http://www.dslreports.com/forum/remark,20585709 Tue, 03 Jun 2008 18:37:46 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20585707 DKS :

said by Kringle

:

I presume that you don't have an alarm system or old dial-up modem connected?

No. Never been an alarm system on the house and no computers have modems (though I would dearly like to hook my USR Courier up again!)
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20585707 Tue, 03 Jun 2008 18:36:50 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20585695 mazhurg : If anything you'll get a good crisp line to the cloud in the end.

:)]]> http://www.dslreports.com/forum/remark,20585695 Tue, 03 Jun 2008 18:35:05 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20585669 DKS :

said by sbrook

:

It's not easy to generate a 9-1-1 call by mechanical means given the pulse timings, considering a dial pulse needs a near short across the line. Blipping the switch hook is not an easy way to do it! Not like daze of strowger equipment where an overstep would cause a fault and take you to the operator (which is the old reason people could blip often and get the operator on dial phones).

It's certainly the kind of problem that if you pick up the phone, you'd be hearing a lot of crackling.

Other than someone tapping into your line and sending either dial pulses or DTMF tones to do it so often is outright weird!

According to the Bell tech, a line short will cause a 911 call. But there is no consistency to this. And yes, we both raised the point of the line being tapped and someone injecting false 911 calls, but that would show in the line testing, and it doesn't.

The line testing done today confirms that the physical line is excellent. The fact that it is happening spontaneously suggests that it is in the CO (the DMS 100 line card was changed today). Ident-a-Call has also been removed from the line. I am beginning to think that the fault is higher up the food chain than the CO, though. Tonight the DSL port will be changed and a couple of other things will be tried in the CO. And another false 911 call at 1658 tonight.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20585669 Tue, 03 Jun 2008 18:31:16 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20585373 Kringle : I presume that you don't have an alarm system or old dial-up modem connected?]]> http://www.dslreports.com/forum/remark,20585373 Tue, 03 Jun 2008 17:38:12 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20585245 sbrook : It's not easy to generate a 9-1-1 call by mechanical means given the pulse timings, considering a dial pulse needs a near short across the line. Blipping the switch hook is not an easy way to do it! Not like daze of strowger equipment where an overstep would cause a fault and take you to the operator (which is the old reason people could blip often and get the operator on dial phones).

It's certainly the kind of problem that if you pick up the phone, you'd be hearing a lot of crackling.

Other than someone tapping into your line and sending either dial pulses or DTMF tones to do it so often is outright weird!]]> http://www.dslreports.com/forum/remark,20585245 Tue, 03 Jun 2008 17:17:21 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20585082 DKS : False 911 calls continue, but Bell continues to work on things. All phones disconnected except a mechanical Northern Telecom Model 500. 4 false ones today.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20585082 Tue, 03 Jun 2008 16:52:02 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20580359 DKS :

said by BryceS

:

Did you filter your ExVu line?

Yes. And it's now disconnected.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20580359 Mon, 02 Jun 2008 20:56:45 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20579734 anon :

said by DKS

BTW, no one told me that expressVu can cause this problem. Now disconnected.

I'm amazed you even have working internet. back when I had expressvu if the bloody receiver wasn't filtered I couldn't use the internet it would drop sync as soon as it got it..]]> http://www.dslreports.com/forum/remark,20579734 Mon, 02 Jun 2008 18:55:55 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20579685 Snickerdo :

said by jibby

:

i worry about the 'cry wolf' thing too. my dad is elderly, not particularly healthy and i hope that the numerous false 911 calls from his house doesn't cause problems later if he really needs 911.

They won't play the cry wolf game. As DKS has already experienced, the police follow-up each and every time this happens.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20579685 Mon, 02 Jun 2008 18:48:34 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20579654 jibby : my father had the same issue of line problems resulting in 911 calls

is this a new problem? I had never heard of line issues causing 911 calls before recently

i worry about the 'cry wolf' thing too. my dad is elderly, not particularly healthy and i hope that the numerous false 911 calls from his house doesn't cause problems later if he really needs 911.]]> http://www.dslreports.com/forum/remark,20579654 Mon, 02 Jun 2008 18:44:28 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20579633 anon : police and fire departments dont play the cry wolf game. They will keep coming no matter how many times they get a call from the same place. They may call you before they come if you've got some arrangement but they wont do nothing.

thats a good thing for you. What if you had a real emergency.]]> http://www.dslreports.com/forum/remark,20579633 Mon, 02 Jun 2008 18:41:24 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20579566 BryceS : Did you filter your ExVu line?]]> http://www.dslreports.com/forum/remark,20579566 Mon, 02 Jun 2008 18:29:16 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20579454 DKS :

said by DKS

:

Two more false 911 calls this morning. Called Executive Care. They said the problem wil be resolved by the end of the day. We'll see.

Came home at 4:00 PM to discover no dial tone. Called Executive Care. CSR put me on hold and called the tech. Seems he was working on the line. In 15 minutes he was on my doorstep and we now have a plan to eliminate all potential sources of the problem outside of the CO. BTW, no one told me that expressVu can cause this problem. Now disconnected.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20579454 Mon, 02 Jun 2008 18:04:45 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20579446 DKS :

said by the other hand :

I would be worried that when a REAL 911 call is required, the police may not take it as serious since your address generated more 911 calls than 10 city blocks

I am on familiar terms with both the dispatchers and the police officers. As long as I answer the phone and or call back, they will not roll cruisers. I have also kept them apprised of all my efforts to resolve this.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20579446 Mon, 02 Jun 2008 18:02:19 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20579234 FutureMon : You're being set up. Someone with a cordless phone on your same frequency is sitting in their car a house or two away and making the calls.

After so many, even if the 911 dispatch puts the call out, the cops who are responsible for the area may have already adopted an attitude of "oh it's joe smith again...stupid phone problems..." and not bother to show...

Got any stuff worth stealing?

:o

- FM
--
Undisputed BBR Karaoke Champion! Care to challenge me?]]> http://www.dslreports.com/forum/remark,20579234 Mon, 02 Jun 2008 17:18:47 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20579101 BryceS : I had 19 in a week. :P

Police have to respond to each one I believe.

Bell just hooked up my second pair coming to the home until the ground thawed so they could bore me a new line.]]> http://www.dslreports.com/forum/remark,20579101 Mon, 02 Jun 2008 16:53:23 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20578655 Keith :

said by DKS

:

Two more false 911 calls this morning. Called Executive Care. They said the problem wil be resolved by the end of the day. We'll see.

WOW 12 911 calls in 50 days'
all I can say is thank goodness none of them have been real
BUT I have to wonder if one of them was would they be just shoved aside as another false ?
--
When a man talks dirty to a woman, it's sexual harassment. When a woman talks dirty to a man, it's $3.95 a minute]]> http://www.dslreports.com/forum/remark,20578655 Mon, 02 Jun 2008 15:32:54 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20578529 anon : I would be worried that when a REAL 911 call is required, the police may not take it as serious since your address generated more 911 calls than 10 city blocks]]> http://www.dslreports.com/forum/remark,20578529 Mon, 02 Jun 2008 15:14:50 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20578005 DKS : Two more false 911 calls this morning. Called Executive Care. They said the problem wil be resolved by the end of the day. We'll see.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20578005 Mon, 02 Jun 2008 13:51:18 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20576219 DKS :

said by poorpeople :

I have rogers digital home phone in our officer here at the house and the Fax has never once failed us in 3 years. I'm guessing it could possibly rely on the type/quality of fax machine used. We've got an aficio ricoh mp 2000..

Again, that's irrelevant. Rogers@Home is not available in this area. It will be several years before it is. I have that information directly from Rogers, as I work with them and know a number of senior staff on the cable side. That information comes from technical people.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20576219 Mon, 02 Jun 2008 06:28:12 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20575681 anon : I have rogers digital home phone in our officer here at the house and the Fax has never once failed us in 3 years. I'm guessing it could possibly rely on the type/quality of fax machine used. We've got an aficio ricoh mp 2000..]]> http://www.dslreports.com/forum/remark,20575681 Mon, 02 Jun 2008 00:30:57 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20575227 CanerisErik :

said by sbrook

:

and since it's the "fax" line service, most digital phone services ~~don't work~~ aren't meant to work with faxes.

More or less, yes. VoIP is just not meant for faxing. There are things like T.38 that are meant to help solve this, but in general, they're not well supported. Even Asterisk doesn't do T.38.

TBB and Vonage work, but it might be hit and miss. ]]> http://www.dslreports.com/forum/remark,20575227 Sun, 01 Jun 2008 22:40:03 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20574824 Snickerdo :

said by sbrook

:

Congratulations! I've known LOTS of people give up on RHP for example because it won't.

Rogers sucks. No surprise there. TBB and Vonage can fax just fine.]]> http://www.dslreports.com/forum/remark,20574824 Sun, 01 Jun 2008 21:18:09 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20574621 sbrook : Congratulations! I've known LOTS of people give up on RHP for example because it won't.]]> http://www.dslreports.com/forum/remark,20574621 Sun, 01 Jun 2008 20:33:18 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20574603 Snickerdo :

said by sbrook

:

and since it's the "fax" line service, most digital phone services don't work with faxes.

Most? Typical FUD. Some specific services don't work with faxing, but the major ones work with faxing just fine. Hell, I used my Talkbroadband connection to fax documents to my bank last weekend and there was no issue at all.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20574603 Sun, 01 Jun 2008 20:29:33 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20573816 sbrook : and since it's the "fax" line service, most digital phone services don't work with faxes.]]> http://www.dslreports.com/forum/remark,20573816 Sun, 01 Jun 2008 17:37:47 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20573813 warthunder2k : Oh. Then I guess you can't do much about it, as I don't think VOIP is reliable enough.]]> http://www.dslreports.com/forum/remark,20573813 Sun, 01 Jun 2008 17:36:46 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20573782 DKS :

said by warthunder2k

:

Can't you go with cable phone?

No. It's not available in this area.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20573782 Sun, 01 Jun 2008 17:31:45 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20573756 warthunder2k : Can't you go with cable phone?]]> http://www.dslreports.com/forum/remark,20573756 Sun, 01 Jun 2008 17:26:35 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20573588 DKS :

said by laff alot :

said by DKS

:

Three more false 911 calls yesterday and two today.

We are now picking up all distinctive ring calls on the line. The fault is at Bell as there is no first call. When the phone rings it is the OSPS. My next call tomorrow will be to bell's Executive Care line. And if that is not responsive, I'll be paying a visit to the Deputy Chief of Police to ask for their help in resolving this.

I also learned that I am considered a "high profile" person and generate a high priority police response if I don't answer the phone. :uhh:
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20573588 Sun, 01 Jun 2008 16:49:11 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20573559 anon :

said by DKS

:

Three more false 911 calls yesterday and two today.

Welcome to your Bell Better home. Aren't you sure glad you've supported them all this time? Maybe this is Bell's way of making up for the exceptional service you've received thus far. :p :D
I seriously do hope you get it fixed though, I'd be annoyed as hell to have a shitload of police at my door on an ongoing daily basis..]]> http://www.dslreports.com/forum/remark,20573559 Sun, 01 Jun 2008 16:38:54 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20573546 DKS : Three more false 911 calls yesterday and two today.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20573546 Sun, 01 Jun 2008 16:33:27 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20570312 Jolie : Oh..that witch..as in directional bore.. :D]]> http://www.dslreports.com/forum/remark,20570312 Sat, 31 May 2008 19:09:09 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20570240 BryceS :

said by Jolie

said by BryceS

:

Bell usually has ditch witches to bore under the driveway.

*sigh* more work for me to do.. ;)

Would you rather do it by hand?]]> http://www.dslreports.com/forum/remark,20570240 Sat, 31 May 2008 18:47:51 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20569572 Jolie :

said by BryceS

:

Bell usually has ditch witches to bore under the driveway.

*sigh* more work for me to do.. ;)]]> http://www.dslreports.com/forum/remark,20569572 Sat, 31 May 2008 15:58:02 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20569407 BryceS : Bell usually has ditch witches to bore under the driveway.]]> http://www.dslreports.com/forum/remark,20569407 Sat, 31 May 2008 15:09:03 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20569339 DKS :

said by BryceS

:

DKS, hopefully they don't have to replace the line from the switching equipment to your NID.

OSPS said that's what happened to the former City Manager. They had to replace the line from the NID (I don't have one) to the junction box on the street. Had to dig up the driveway.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20569339 Sat, 31 May 2008 14:55:24 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20569090 BryceS : DKS, hopefully they don't have to replace the line from the switching equipment to your NID.]]> http://www.dslreports.com/forum/remark,20569090 Sat, 31 May 2008 13:57:04 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20568967 sbrook : OK, all cops move to BryceS town ... especially the traffic cops ... then they'll leave us alone in terms of revenue enhancement :)]]> http://www.dslreports.com/forum/remark,20568967 Sat, 31 May 2008 13:28:32 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20568926 BryceS : Really?

My sister manages a few TimmyHo's and cops never pay, however they usually tip $1.00-$2.00 depending on size and complexity of the coffee.]]> http://www.dslreports.com/forum/remark,20568926 Sat, 31 May 2008 13:20:54 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20568919 sbrook : They do around here!]]> http://www.dslreports.com/forum/remark,20568919 Sat, 31 May 2008 13:19:33 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20568901 BryceS : Cops don't pay for coffee let them pick it up. lol]]> http://www.dslreports.com/forum/remark,20568901 Sat, 31 May 2008 13:13:50 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20568256 HiVolt : Heck get the BBQ out, make em some burgers!
--
,,!,,('-'),,!,,]]> http://www.dslreports.com/forum/remark,20568256 Sat, 31 May 2008 10:25:01 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20568125 Wo1f :

said by DKS

:

...snip

Note to self. Pick up coffee and donuts at Timmie's.

...snip

LOL :D]]> http://www.dslreports.com/forum/remark,20568125 Sat, 31 May 2008 09:45:18 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20567844 DKS : Happened again yesterday. Fax machine was disconnected. 911 call was triggered when the call to the fax line (Ident-a-Call) was made. Called the test center again and they are opening a trouble ticket. OSPS attended again. Very pleasant. Note to self. Pick up coffee and donuts at Timmie's.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20567844 Sat, 31 May 2008 06:56:22 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20557574 anon : Here is something to consider, and I have alot of years at Bell so I am not coming in from left field. I don't see have a feature would cause this, its highly unlikely but if your at wits end, have it removed. I am thinking that perhaps you have a neighbour with a cordless phone that is semi compatible with yours and every once in awhile some digits "bleed" over to your line, maybe not the whole number but part of it. It happened when cordless first came out, people started connecting to other bases and LD calls would be charged to the other base.So either disconnect your cordless, and use a wired set, or canvas some neighbours.]]> http://www.dslreports.com/forum/remark,20557574 Thu, 29 May 2008 12:16:27 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20555643 Kringle : When you're "old as dirt" you don't have time to waste with 611! ;)]]> http://www.dslreports.com/forum/remark,20555643 Thu, 29 May 2008 01:03:34 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20555328 CanerisErik :

said by DKS

said by Kringle

:

Good luck with that. I hope they can get it fixed quickly for you.

Test center called. It's the fax machine, they say (Wrong. We proved otherwise) and told me to call 611 next time. (not on your life).

Maybe it's some kid with a buttset. There might be people in Owen Sound who don't like your praise of Sympatico/Bell on DSLR and are trying to change your opinion :D]]> http://www.dslreports.com/forum/remark,20555328 Wed, 28 May 2008 23:55:38 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20554822 DKS :

said by Kringle

:

Good luck with that. I hope they can get it fixed quickly for you.

Test center called. It's the fax machine, they say (Wrong. We proved otherwise) and told me to call 611 next time. (not on your life).
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20554822 Wed, 28 May 2008 21:53:52 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20554141 anon : "all fixed up in an hour" ay?

HEH
:D]]> http://www.dslreports.com/forum/remark,20554141 Wed, 28 May 2008 19:37:11 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20553814 Kringle : Good luck with that. I hope they can get it fixed quickly for you.]]> http://www.dslreports.com/forum/remark,20553814 Wed, 28 May 2008 18:33:40 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20553270 CanerisErik :

said by Kringle

:

For the record, though, I must state (in response to CanerisErik) that I vehemently DISAGREE with Bell's DPI and that it's not even remotely analogous to the officers checking ...

Good to know. I never said it was analogous to anything. The "I have nothing to hide" attitude leads to believing you don't care about privacy.

One situation is the police coming into your home when they shouldn't, whereas another situation is Bell's DPI. They are different situations, but both have the privacy issue, hence my asking your opinion of the second situation.

But let's not hijack DKS's thread. Perhaps these posts can be moved elsewhere if the discussion is to be continued.]]> http://www.dslreports.com/forum/remark,20553270 Wed, 28 May 2008 16:55:44 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20553211 anon : I'm not reading the whole thing to add my 2 cents so if it's been said before, sorry..
I'm aware of a security feature that if you pick up the receiver of a phone (older phone) and pres the little tab/whatever the headset pushes down to hang up after a call
repeatedly that the phone system will automatically put you through to 911 as if you're in a struggle and can't dial the #'s. this HAS happened to me before just muckin around. So i would guess shitty wires that are shorting out on one another would cause the same type of thing to happen.]]> http://www.dslreports.com/forum/remark,20553211 Wed, 28 May 2008 16:47:08 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20553069 DKS : Just to let folks know, it happened again. I have a direct number to the Test Center now and they are looking into the problem. The OSPS will also be filing a report with Bell Canada.
--
Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20553069 Wed, 28 May 2008 16:24:36 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20543546 Kringle : Thanks sbrook and I apologise for unwittingly opening this can of worms.

For the record, though, I must state (in response to CanerisErik) that I vehemently DISAGREE with Bell's DPI and that it's not even remotely analogous to the officers checking that, indeed, I was who I said I was when I answered the door and wasn't unconscious or dead in another room. I've had nothing but good relations with the officers around here and have found them to be most professional in all regards (even when they had grounds to be real dicks).]]> http://www.dslreports.com/forum/remark,20543546 Mon, 26 May 2008 22:14:04 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20543326 sbrook : OK let's get back on topic for this thread pls.]]> http://www.dslreports.com/forum/remark,20543326 Mon, 26 May 2008 21:20:25 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20543252 Snickerdo :

said by Keith

:

and face possible charges of obstruction

A police officer requesting to search and you saying "No" is not Obstruction. It only becomes Obstruction when they demand to search and you refuse. Look up the legal difference between a police request and a police demand for more information.

said by Keith

:

how can they you just slammed the door in their face?

Because they requested, not demanded. See above. They're more than welcome to knock on my door again and change that request into a demand, but it would look real suspicious to their supervisors and to a judge if they didn't make a demand rather than a request in the first place.

said by Keith

:

$70,000 a year for putting their life on the line to protect yours and that's Nothing? humm interesting.

Like I said, if they had grounds to search they would have made a demand, not a request. The fact that they are requesting is just to make their lives easier. You'll be qualified to make such comments after you went through the six months of hell I did.

said by Keith

:

No I don't understand, I don't think I ever will, refusing entry to police that are trying to protect me and my family,

You don't understand because you've never experienced what I described. If you had, you would have a similar opinion to mine.

said by Keith

:

Some bad cops are out but as you have stated if they find anything aside from your body that would be tossed out of court

They weren't bad cops, they were just lazy cops. I am of the opinion that we have a legal framework in this country that, under Section 8 of the Charter of Rights and Freedoms, guarantees me the right to be free from unreasonable search and seizure. If the search is reasonable, they wouldn't be requesting a search, they would be demanding it either under probable cause or with a warrant signed by a Justice of the Peace. I am a staunch supporter of Charter Rights. The police, as enforcers of the law, should be the first ones to respect the Charter. With that, I am of the opinion that they need to do their job properly and within the bounds of the law before I will extend them any sort of assistance or support. They wouldn't be making my life very easy by showing up at my door at 3AM and requesting to search my home even though I did nothing wrong, my family (and possibly small children) are asleep and I have to be at work for 8AM in the morning. I would have no intention of making their job any easier under those circumstances, either.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20543252 Mon, 26 May 2008 21:03:23 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20543158 Keith : Sorry for hijacking your thread DKS

said by Snickerdo

:

Right, no one here is denying that the police could have probable cause to verify you're who you are if there is a 911 call. The point I'm trying to make is that you are well within your legal right to tell them to piss off,

and face possible charges of obstruction

said by Snickerdo

:

and if they come inside and find something illegal it would not be admissible in court because the 911 hangup call in itself is not probable cause for a search.

that part may be true

said by Snickerdo

:

They can search to verify who you are and that you're safe. That's it.

how can they you just slammed the door in their face?

said by Snickerdo

:

My opinion on the situation, after going through the bullshit I did, is that they're getting paid $70,000 a year to come to my door and I'm getting paid nothing to be on the other end.

$70,000 a year for putting their life on the line to protect yours and that's Nothing? humm interesting.

said by Snickerdo

:

Hopefully you'll now understand why I would slam the door in the face of a cop who wanted to "search" my home at 3AM.

No I don't understand, I don't think I ever will, refusing entry to police that are trying to protect me and my family,

Some bad cops are out but as you have stated if they find anything aside from your body that would be tossed out of court
--
When a man talks dirty to a woman, it's sexual harassment. When a woman talks dirty to a man, it's $3.95 a minute]]> http://www.dslreports.com/forum/remark,20543158 Mon, 26 May 2008 20:39:46 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20543029 Snickerdo : Right, no one here is denying that the police could have probable cause to verify you're who you are if there is a 911 call. The point I'm trying to make is that you are well within your legal right to tell them to piss off, and if they come inside and find something illegal it would not be admissible in court because the 911 hangup call in itself is not probable cause for a search. They can search to verify who you are and that you're safe. That's it.

I've been through this crap before. I had someone constantly calling the cops making false accusations that I had things that belonged to him. The first two times I willingly let the officers in, showed them that I had nothing and they left. The third time the cops showed up with an attitude and didn't believe me when I told them I was through it before. After a quick argument regarding their incompetence due to not checking previous records, I told them that I wanted to speak with their supervisor and to get off my porch until either their supervisor showed up or they had a warrant. They got lippy, so I slammed the door in their face. A few hours later a sergeant showed up, apologized for what happened and asked if he gave me his word that this would never happen again if I'd let him take a look. Considering how polite the sergeant was, I let him in. He looked, saw nothing, thanked me and that was that. I never had an incident like that again. I still to this day see him in the community every now and then and he remembers the situation. Really good guy.

The point I'm trying to make is that police officers will do everything they can to make their job easy and not follow proper procedure. My opinion on the situation, after going through the bullshit I did, is that they're getting paid $70,000 a year to come to my door and I'm getting paid nothing to be on the other end. I'm not going to volunteers or make your job easy when you're getting paid to do it. Earn your paycheque, and don't expect any favours from me unless you earn it. Hopefully you'll now understand why I would slam the door in the face of a cop who wanted to "search" my home at 3AM.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20543029 Mon, 26 May 2008 20:10:02 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20542972 Keith :

said by Snickerdo

:

.. and like I said, if they wanted to do this they would have never asked permission. Anything found during a search that was claimed to be probable due to a phantom 911 call would never be admissible in court, either. A 911 call itself is not probable cause for a search. They need more than that to be able to invade your privacy without a warrant.

And the Murder that just hid your body in the bedroom and was impersonating you at the door would get off because the police did not have probable cause?

However you are right the police can't just enter your home without a search warrant, or probable cause.

Judge: did you have probable cause to enter Nicks home?

Officer: Yes a 911 hangup call, and I did not believe the person that answered the door.

Judge: and what did you find?

Officer: nothing sir,

Judge: Nick sorry you where inconvenienced for that few min's it took for the officers to investigate, But at least your alive Move on
--
When a man talks dirty to a woman, it's sexual harassment. When a woman talks dirty to a man, it's $3.95 a minute]]> http://www.dslreports.com/forum/remark,20542972 Mon, 26 May 2008 19:58:11 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20542802 Snickerdo :

said by uhg :

The fact of the matter is that there was a 911 call. The police cared, and Kringle let them roam the house to make sure everything was safe.

Good for Kringle. If I had cops show up at my door at 3AM demanding to search my home, I would tell them to fuck off and slam the door in their face. I, you and everyone else here would be well within their legal right to do so. As I said - and again, this isn't what I "think", it's what is correct - if the cops had legal grounds to search they would not need permission from the home owner to do so and would instead take it upon themselves to fulfil their lawful duty as a peace officer. As I said, the burden of proof is on THEM, not you. We don't live in a police state. End of story.

--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.

{Edited to fix context due to previous modded post}]]> http://www.dslreports.com/forum/remark,20542802 Mon, 26 May 2008 19:15:55 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20542691 CanerisErik :

said by Kringle

:

I have nothing to hide

That's how it begins, with such an attitude.
Maybe you think the same about Bell's DPI?]]> http://www.dslreports.com/forum/remark,20542691 Mon, 26 May 2008 18:50:54 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20542638 anon :

The fact of the matter is that there was a 911 call. The police cared, and Kringle let them roam the house to make sure everything was safe.

{edited for content}]]> http://www.dslreports.com/forum/remark,20542638 Mon, 26 May 2008 18:41:27 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20542584 Snickerdo :

said by Grappler

:

The fact that a 911 call was made and recorded is all the grounds they need, as they are responding to an emergency, possibly life & death situation. It will be the courts to decide if there was an illegal search. A good peace officer would risk an admonition in court if it meant possibly saving a life.

... and like I said, if they wanted to do this they would have never asked permission. Anything found during a search that was claimed to be probable due to a phantom 911 call would never be admissible in court, either. A 911 call itself is not probable cause for a search. They need more than that to be able to invade your privacy without a warrant.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20542584 Mon, 26 May 2008 18:28:16 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20542432 Grappler :

said by Snickerdo

said by sbrook

:

When they're responding to a 911 call, there isn't time to get a warrant. Remember the scenario ... you could be a home invader and the real residents are bound inside.

Again, if they had probable cause to search your home, they would have never asked for permission.

The fact that a 911 call was made and recorded is all the grounds they need, as they are responding to an emergency, possibly life & death situation. It will be the courts to decide if there was an illegal search. A good peace officer would risk an admonition in court if it meant possibly saving a life.]]> http://www.dslreports.com/forum/remark,20542432 Mon, 26 May 2008 17:54:06 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20542323 Snickerdo :

said by sbrook

:

When they're responding to a 911 call, there isn't time to get a warrant. Remember the scenario ... you could be a home invader and the real residents are bound inside.

Again, if they had probable cause to search your home, they would have never asked for permission.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20542323 Mon, 26 May 2008 17:21:21 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20542304 sbrook : When they're responding to a 911 call, there isn't time to get a warrant. Remember the scenario ... you could be a home invader and the real residents are bound inside.]]> http://www.dslreports.com/forum/remark,20542304 Mon, 26 May 2008 17:15:53 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20542293 Snickerdo :

said by Kringle

:

Actually, no. I have nothing to hide and just wanted to go back to bed (3:45 AM). IMO, asking for a warrant would have simply prolonged the issue and served no useful purpose. It was only a superficial "search"; look in each room and open the closet (in which there are no skeletons) doors.

You'd be surprised. I was in a similar situation but still refused the search. They got lippy, at which point I requested that they send their sergeant and closed the door in their face. They sat in the driveway in their car for about an hour while I went back inside and went about my day. A few hours later a supervisor showed up and apologized for the conduct of the officers.

You had every right to close the door in their face and go back to bed if they gave you any lip about requesting a warrant, and remember this - if they had legal grounds to search your home, they would have already come with a warrant.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20542293 Mon, 26 May 2008 17:13:37 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20542099 Kringle :

said by Snickerdo

:

I hope you rightfully requested that they have a warrant signed by a JP...

Actually, no. I have nothing to hide and just wanted to go back to bed (3:45 AM). IMO, asking for a warrant would have simply prolonged the issue and served no useful purpose. It was only a superficial "search"; look in each room and open the closet (in which there are no skeletons) doors.]]> http://www.dslreports.com/forum/remark,20542099 Mon, 26 May 2008 16:21:49 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20542063 Kringle : LOL!!!]]> http://www.dslreports.com/forum/remark,20542063 Mon, 26 May 2008 16:13:01 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20542029 DKS : The police know who I am. For many reasons. :D]]> http://www.dslreports.com/forum/remark,20542029 Mon, 26 May 2008 16:04:26 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20541865 Snickerdo :

said by Kringle

:

As much as I tried to convince the officers that no call was made from my phone they would not leave until they had searched my house!!!

Wha? I hope you rightfully requested that they have a warrant signed by a JP before you let them "search" your home! It's your right, and the burden of proof is on them, not you.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20541865 Mon, 26 May 2008 15:19:09 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20541853 Kringle : I'm happy to hear that it's resolved and also that you didn't have the same experience that I did when a phantom 911 call was made from my number. As much as I tried to convince the officers that no call was made from my phone they would not leave until they had searched my house!!!

I guess that it must have been your collar. ;)]]> http://www.dslreports.com/forum/remark,20541853 Mon, 26 May 2008 15:16:55 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20541497 DKS :

said by HiVolt

said by DKS

:

This is simply not acceptable. I have had the fastest profile available in my area for several years. Bell's arbitrary, uninformed and completely inappropriate action has reduced my level of service to an unacceptable level. I want my old profile back as quickly as possible. Again all this was done before we had concluded our tests and with unacceptable results, from my perspective, as a customer.

You really don't know what you are talking about :uhh: I have an unlimited internet account. I have the HSLD package, which gives me an outrageous number of LD minutes. I have zero incentive to switch. This is a 911 repair issue. The collateral damage was to DSL. And yes. 611 is now in India.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20541497 Mon, 26 May 2008 13:36:15 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20541483 andyb : Bell_Sylvain does do good work and quickly too.]]> http://www.dslreports.com/forum/remark,20541483 Mon, 26 May 2008 13:33:43 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20541475 HiVolt :

said by DKS

And yet you continue to pay them money for internet... Send a message with your wallet, switch!

BTW I wasnt aware that 611 is in india now too... Bell is REALLY cutting corners... How the f**k is a "tech" in india supposed to understand the local infrastructure in Canada?
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GOLF LEAFS GOLF!]]> http://www.dslreports.com/forum/remark,20541475 Mon, 26 May 2008 13:31:53 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20541440 DKS : Latest developments.

Had another false 911 call a week ago. Police came. I called 611. Another official looking note saying there was network trouble.

On Saturday I had two more false 911 calls. But there were more problems. Here is what I posted this morning in the Sympatico Direct forum:

quote:
I have been having repeated problems with false 911 calls being made from my home number. Bell has done troubleshooting, found some network problems, but the problem persists. We have narrowed it down to the possibility of a fax machine somehow sending 911 signals, but I had arranged with Repair to obtain a knowingly good fax machine from my office and run tests this afternoon (Monday, May 26) to confirm things.

Yesterday, May 26, a note was stuck in my door from Bell Repair saying that the technician has "changed main line to new pair". I was out at the time. When I came home, I discovered my DSL service had been disconnected.

I called 611 again, explained the problem and asked that my DSL service be restored. After talking to several service reps in India, I was repeatedly put on hold. Finally, after 45 minutes, I hung up after a service representative said they were going to connect me with Sympatico Help.

Later in the afternoon I called 310-SURF. Again, after explaining the problem to two CSRs, I was put over to 611 Repair (all again in India). After explaining the problem to two more CSRs, I was finally connected to a Canadian technician who understood the problem immediately and asked my to hang up as she would run some tests.

When she called back, she said that the technician who had switched the main pair had not completed his work as he should have. The F1 parameter was not configured, she said, nor was that pair the line was on connected to DSL at the Central Office. She said she would page the technician immediately and I should have DSL service by last night or this morning at the latest.

At about 7:30 AM I discovered I had DSL service, but also found that I have been placed on a much, much slower and lower speed profile.

My previous profile was 5056/800 fastpath with actual speed test speeds of 4400/600 and a ping of less than 40ms. I have been on this speed profile for several years without any difficulty.

My current speed test result is 1504/283 with a ping of +100 ms. This suggests I have been placed on the 1.5 meg profile of 1728/384 interleaved. All speed tests have been done at speedtest.net from Chicago.

This is simply not acceptable. I have had the fastest profile available in my area for several years. Bell's arbitrary, uninformed and completely inappropriate action has reduced my level of service to an unacceptable level. I want my old profile back as quickly as possible. Again all this was done before we had concluded our tests and with unacceptable results, from my perspective, as a customer.

Within an hour of posting Bell_Sylvain

had responded and had put my old profile back in place. I also received three calls from Bell saying that my Sympatico was back and that the problem had been resolved. I was able to speak to a technician on the third call who told me that when I dial 611 again, to avoid India, choose the French option. I was also given a number to call if I continue to have 911 problems.

All fixed. I just tested the fax line and it's fine. No false 911 call and the speed is back. Thanks to the Bell folks who finally got this resolved.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20541440 Mon, 26 May 2008 13:25:18 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20339384 Snickerdo :

said by DKS

:

Bell called and left an official looking notice in my mail box (no one told me I should be at home). :uhh: The technician said my line was checked and no cause for any false 911 call could be found. No charge. I informed the OSPS of that.

You've done everything you can do. If Bell claims that there's nothing wrong with the line, it's in their hands now to deal with it if the issue continues.

I have several friends who are NRPS Emergency Dispatchers. The stories range from absolute sillyness along the lines of the H&R Block story above, to stuff so heart-wrenching that you wonder how any human being could live with themselves after hearing the call.
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I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20339384 Tue, 15 Apr 2008 17:45:37 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20338935 DKS : Bell called and left an official looking notice in my mail box (no one told me I should be at home). :uhh: The technician said my line was checked and no cause for any false 911 call could be found. No charge. I informed the OSPS of that.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20338935 Tue, 15 Apr 2008 16:20:22 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20338926 DKS :

said by Angelo_

said by DKS

:

Interesting. In this case, both cordless phones are new in the last year and were "on charge" when the phantom call was made.

what phones were they?

Panasonic KX-TG2621. Two of them. And a Uniden wall phone and a Panasonic line handset.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20338926 Tue, 15 Apr 2008 16:18:30 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20337999 JayMan : DKS STOP CALLING 911.

»crimealerts.net/comeast.htm

Improper use of the 911 Emergency Lines.

This morning one our Communicators received a call on the 911 Emergency Line, when asked what their emergency was the female caller replied she required the local number for H&R Block Tax specialists. Not to be taken aback by this the person was notified that this was the 911 Emergency Line, the female agreed as she did not wish to be late get her taxes in and be fined, it was further explained that by Emergency is it meant a "life or death" situation and she should use Bell 411 next time, the female then informed the communicator that this would have cost her money! A day in the life of our Communicators who are charged with keeping us safe.
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»www.freeourbandwidth.com]]> http://www.dslreports.com/forum/remark,20337999 Tue, 15 Apr 2008 13:46:10 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20337971 Angelo_ :

said by DKS

:

Interesting. In this case, both cordless phones are new in the last year and were "on charge" when the phantom call was made.

what phones were they?]]> http://www.dslreports.com/forum/remark,20337971 Tue, 15 Apr 2008 13:41:06 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20336311 Keith :

said by DKS

:

Interesting. In this case, both cordless phones are new in the last year and were "on charge" when the phantom call was made.

In one case the people had just got the phone plugged it in and set it on charger, left the apartment I seen them leave and 15 mins later police and fire arrived, so yes even the new ones have called 911
Who knows in your case but it's something that MAY have happened
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When a man talks dirty to a woman, it's sexual harassment. When a woman talks dirty to a man, it's $3.95 a minute]]> http://www.dslreports.com/forum/remark,20336311 Tue, 15 Apr 2008 08:16:00 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20336294 DKS : Interesting. In this case, both cordless phones are new in the last year and were "on charge" when the phantom call was made.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20336294 Tue, 15 Apr 2008 08:09:38 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20336264 Keith : I have see this happen a cpl of times

»www.snopes.com/crime/safety/lowbattery.asp
edit:
surprized the responding personal did not mention that to you]]> http://www.dslreports.com/forum/remark,20336264 Tue, 15 Apr 2008 07:54:55 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20335894 jyeung : NPA-958-ANAC (2622) is the Bell ANAC.

- Jason]]> http://www.dslreports.com/forum/remark,20335894 Tue, 15 Apr 2008 02:33:42 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20331123 HiVolt : Also a quick way to check a crossed line is to call one of those automated number identification numbers. I used to know one for Bell, but I forgot.

However, there is a MCI one that works dandy, and is easy to remember. 1-800-444-4444.
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GOLF LEAFS GOLF!]]> http://www.dslreports.com/forum/remark,20331123 Mon, 14 Apr 2008 10:31:35 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20331110 DKS :

said by DSL_MASTER

:

a short on the line can cause it to call 911.

Good point. We had a lot of rain on Saturday night.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20331110 Mon, 14 Apr 2008 10:27:54 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20330767 DSL_MASTER : a short on the line can cause it to call 911.]]> http://www.dslreports.com/forum/remark,20330767 Mon, 14 Apr 2008 09:08:23 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20330515 DKS :

said by Doci

:

Did you try calling a cell phone from your line? Was the number the same?

I have in the past and it has always been correct (Mrs. DKS did call me back on her Blackberry after I called her on it this week). Good thought, though.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20330515 Mon, 14 Apr 2008 07:17:53 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20330484 Doci : Did you try calling a cell phone from your line? Was the number the same?

I've had my phone line crossed in the past where somebody got my number and I theirs. There's also a special number you can dial that I can't seem to recall right now. It will tell your ph# regardless of privacy settings of your circuit.
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Buck Fell | Discover H-FSC!]]> http://www.dslreports.com/forum/remark,20330484 Mon, 14 Apr 2008 06:49:49 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20329170 travisc : This happened to my neighbour 3-4 times. Apparently there was a problem at the splice box down the street or something.]]> http://www.dslreports.com/forum/remark,20329170 Sun, 13 Apr 2008 21:34:44 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20329129 DKS :

said by BryceS

:

I've had this happen before.

Bell had to replace the wiring to my house to fix it. Apparently, my copper was spliced together and it became loose, so the rewiring fixed this issue.

Too bad you weren't woken up at 3:45am on your first experience. :D

Something is happening. My fax line just rang (no one there) Call Display showed "Data Error". Perhaps Bell is actually fixing something. They don't like to get the police PO'd. The officers were still in front of my house after I called 611, so they know that the trouble ticket is in.
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20329129 Sun, 13 Apr 2008 21:26:17 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20328673 BryceS : I've had this happen before.

Bell had to replace the wiring to my house to fix it. Apparently, my copper was spliced together and it became loose, so the rewiring fixed this issue.

Too bad you weren't woken up at 3:45am on your first experience. :D
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BCE and it's subsidiaries, Bell Canada, Bell Mobility, Bell ExpressVu, and Bell Sympatico are in no way responsible for my posts made in this forum.]]> http://www.dslreports.com/forum/remark,20328673 Sun, 13 Apr 2008 19:45:27 EDT Re: ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20328654 eots : I haven't had that happen but I have had people calling completely different phone numbers that would ring my phone, and it was several phone numbers that were crossed with my line. This has happened a couple of times.]]> http://www.dslreports.com/forum/remark,20328654 Sun, 13 Apr 2008 19:40:59 EDT ARRGH! False 911 Calls http://www.dslreports.com/forum/remark,20328495 DKS : Was just sitting down to supper and there was a knock on the door. Two of our local police officers asking if we had called 911. "No," I replied, "No one has been on the phone since 2:00 PM." Seems they had gotten a 911 call from my number. I gave them the portable phone and they cleared the line. When I assured them that there was no 911 emergency, they asked me to call 611 and have Bell check the line. I did that and got the usual "Emily" and then India. They tried to tell me that the problem was with my equipment (It's not. No new equipment has been added here in several months). I suspect a CO problem with Ident-a-call. When the 911 operator called back, the phone rang on my Ident-a-call fax line. The India drone did say it would be fixed within 48 hours. We'll see.

Anybody else have these kind of problems with false 911 calls?
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Need-based health care not greed-based health care.]]> http://www.dslreports.com/forum/remark,20328495 Sun, 13 Apr 2008 19:00:07 EDT