jabee
@bellsouth.net
| So long, Speed Factory
It's been a nice run. A customer for five years. But I'm gone now.
It wasn't even the outage that made me run--it was the lack of communication from this vendor. That is unforgivable. And I'm just a residential customer. I can't imagine how upset the business customers must be. No matter what caused the outage, there are, I'm sure, dozens of different ways the company could have communicated with us. Instead, we're left to come to this forum and try to decipher periodic messages from an unnamed employee.
Thanks to all the dslreports.com members who've helped this weekend. You demonstrated the best of the internet in most cases.
I made the switch to Atlantic Nexus. I call at 9:30 pm Sunday night. A nice human being right here in Atlanta answered the phone after less than 2 minutes on hold. Sharon was courteous, professional, even sympathetic. Told me they'd gotten about 100 calls from former SF customers this weekend. I should be up and running by Wednesday.
Best of luck to all of you and to those who've posted here, thank you for your help. |
