Re: [Niagara] internet issue in Cogeco http://www.dslreports.com/forum/r20329677 en Sun, 12 Oct 2008 15:33:59 EDT Sun, 12 Oct 2008 15:33:59 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20532895 Nighthawk : Well an hour later and things are back to a more normal speed. Frustrating.

]]> http://www.dslreports.com/forum/remark,20532895 Sat, 24 May 2008 08:39:03 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20532826 Nighthawk : Well it is Saturday morning and things are again bad. It is like everything is getting worse day by day. Is anyone else having trouble in Welland, as I don't think that I am the only one.





]]> http://www.dslreports.com/forum/remark,20532826 Sat, 24 May 2008 07:57:45 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20514900 Nighthawk :

Wow! With Cogeco speeds like this, my 56K modem is starting to look good. This is the same time as last year when the node became so overload that you could hardly surf the net until it was finally fixed in November.

Here is another good one. My connection is so slow that I can barely make this post!!!!



Well a new day and a little better speed (time to listen to what the good tech told me and drop the pro connection for standard) :(

]]> http://www.dslreports.com/forum/remark,20514900 Tue, 20 May 2008 22:03:00 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20455332 Nighthawk : I can believe it when you say the panel looks like crap. Maybe that is what is holding them up as I haven't seen them in over a week. I couldn't even get connected to facebook until I closed the Cogeco connection and switched over to the standby Teksavvy connection. ]]> http://www.dslreports.com/forum/remark,20455332 Fri, 09 May 2008 06:48:52 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20455282 DrDog : Not sure Randy, I have been off since Wednesday, it is possible they may not be done yet.
I seriously doubt they added more connections in your node, if anything they would have split the node.
But I suspect they were doing panel upgrades, you would not believe what the panel look like on your roof, I will check in on the posted alerts later today

And thanks Urban, got to meet your neighbours the other day, I thought the bldg at end of their property was an outhouse. lol]]> http://www.dslreports.com/forum/remark,20455282 Fri, 09 May 2008 05:54:39 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20454008 Nighthawk : Hi DrDog.
Well things have gone from good to really bad. We had a notice in our building PVC was going to be making some improvements to our building and yet I can't get close to the speeds that I was getting. It was like they add a couple of hundred extra connections to our already overloaded node. Am back to surfing at 1-3 megs most of the time with peaks in off hours from 6-8 megs. I giving this one last chance and then I am pulling the plug on Cogeco as I am so tired of this up and down speeds.
Randy]]> http://www.dslreports.com/forum/remark,20454008 Thu, 08 May 2008 21:36:50 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20365148 urbanriot : DrDog's the man! ]]> http://www.dslreports.com/forum/remark,20365148 Mon, 21 Apr 2008 20:21:43 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20364536 Nighthawk : DrDog fixed me up this weekend! Thanks DrDog and thanks to everyone for your suggestions.]]> http://www.dslreports.com/forum/remark,20364536 Mon, 21 Apr 2008 18:19:52 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20361594 DrDog : He is fine i have dealt with him already]]> http://www.dslreports.com/forum/remark,20361594 Mon, 21 Apr 2008 07:00:21 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20361184 katmeef :
said by Nighthawk See Profile :

1)What, specifically, is your issue?

c) What is your home network setup? Provide details.
Cisco dual WAN router with fail over to Teksavvy!!!!

Hi Nighthawk,

Can you give more details on your "Cisco dual WAN router"? What model router are you using, and have you tried bypassing the router for some testing direct to your PC?

Everything looks good currently.

Thanks,
Matt]]> http://www.dslreports.com/forum/remark,20361184 Mon, 21 Apr 2008 01:15:01 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20351499 Nighthawk : We did meet before and you did a great job when you were here. I hear you about the day off, ENJOY. Whenever you can take a look at it would be great. Weekends are when they are the worse for speed loss or weekdays between 4-10 PM. Today (Friday April 18th has been very good, no problems).
Take care.
Randy]]> http://www.dslreports.com/forum/remark,20351499 Fri, 18 Apr 2008 07:28:58 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20351441 DrDog : I have looked into just waiting on a response from my supervisor, but it would appear that we have met before though.

I will get back to you as soon as I hear soemthing]]> http://www.dslreports.com/forum/remark,20351441 Fri, 18 Apr 2008 06:31:39 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20348197 DrDog : NP will look at it a little later, just waking up, day off today]]> http://www.dslreports.com/forum/remark,20348197 Thu, 17 Apr 2008 09:23:00 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20346411 Nighthawk : Thanks DrDog! Always appreciate the help. :)

My MAC is 0011E3A790C7
Randy]]> http://www.dslreports.com/forum/remark,20346411 Wed, 16 Apr 2008 21:53:18 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20346338 DrDog : fer sure i will check it out for ya, send me your cable mac and i will get back to ya in a few days, see what I can do for ya]]> http://www.dslreports.com/forum/remark,20346338 Wed, 16 Apr 2008 21:42:29 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20346142 urbanriot :
said by Nighthawk See Profile :

I have turned it off and still same problem. The problem is an overloaded node.
Is there anyone at Cogeco that can look into his problem? He did go through the trouble of filling out the form, and it doesn't sound like he's getting anywhere going through normal channels.]]> http://www.dslreports.com/forum/remark,20346142 Wed, 16 Apr 2008 21:06:03 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20334734 Nighthawk : 1)What, specifically, is your issue?
a) Is there a specific time that this issue is most prevalent?

I have the problem during peak hours (4pm-10pm)

b) How long has this issue been going on? (days, weeks, months etc)

For about a month now.

2) Do you have cable TV? If so, is there any reception degradation..what channels?

Channels 3&4 occasionally have some distortion.

3) Have you contacted customer support about this problem? If so, what did they say?

Nothing, because I have given up talking to them as it is the same thing over and over, tech comes out says everything fine and then leaves,

4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)

The gambit...reset modem, disabled firewall and antivirus, unplugged router, connected directly to the modem, still same problems. :(

5) Info about you:

Well I am a cancer, 5'5", married, but like a good time...WTF are you looking for here! :)

a) What city are you in?
Welland

b) What is your operating system?
Vista Ultimate (ya I know it sucks)

c) What is your home network setup? Provide details.
Cisco dual WAN router with fail over to Teksavvy!!!!

d) If you have more than one computer, is the problem occurring on all other machines?
You bet!

e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?

I have turned it off and still same problem. The problem is an overloaded node. During off peak hours I get 14/.9 which is great. :) camper.

f) Please supply a traceroute from you to www.dslreports.com. Unedited and in text format. (edit out your IP if you wish).

1

b) Speed Issues: post at least one speed test. (although these are not considered proof of a problem)
c) Latency: Traceroutes traceroutes traceroutes. Pings too.

del 15-04-2008 12:15 PM j-speed 11370 Kbps 927 Kbps speedtest.cogeco.net cgocable.net more
del 14-04-2008 09:22 PM j-speed 1353 Kbps 654 Kbps speedtest.cogeco.net cgocable.net more
del 14-04-2008 09:06 PM j-speed 1287 Kbps 327 Kbps speedtest.cogeco.net cgocable.net more
del 12-04-2008 06:39 PM j-speed 9810 Kbps 791 Kbps speedtest.cogeco.net cgocable.net more
del 12-04-2008 01:48 PM j-speed 3015 Kbps 951 Kbps speedtest.cogeco.net cgocable.net more
del 11-04-2008 07:49 PM j-speed 13065 Kbps 956 Kbps speedtest.cogeco.net cgocable.net more
del 10-04-2008 10:07 PM j-speed 9280 Kbps 956 Kbps speedtest.cogeco.net cgocable.net more
del 10-04-2008 01:06 PM j-speed 14033 Kbps 942 Kbps speedtest.cogeco.net no rdns more
del 10-04-2008 11:12 AM j-speed 13339 Kbps 921 Kbps speedtest.cogeco.net cgocable.net more
del 10-04-2008 03:22 AM j-speed 14644 Kbps 957 Kbps speedtest.cogeco.net cgocable.net more
del 10-04-2008 03:17 AM j-speed 14405 Kbps 957 Kbps speedtest.cogeco.net cgocable.net more
del 09-04-2008 02:12 PM j-speed 12843 Kbps 946 Kbps speedtest.cogeco.net cgocable.net more
del 07-04-2008 05:36 PM j-speed 5464 Kbps 841 Kbps speedtest.cogeco.net cgocable.net more
del 05-04-2008 10:01 PM j-speed 2353 Kbps 787 Kbps speedtest.cogeco.net cgocable.net more
del 04-04-2008 11:14 PM j-speed 4185 Kbps 314 Kbps speedtest.teksavvy.com teksavvy.com more
del 01-04-2008 04:26 PM j-speed 7552 Kbps 812 Kbps speedtest.cogeco.net cgocable.net more ]]> http://www.dslreports.com/forum/remark,20334734 Mon, 14 Apr 2008 21:24:33 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20329759 urbanriot : Are you just ranting or do you want help? If you want help, »Have a problem? Read this before you post.]]> http://www.dslreports.com/forum/remark,20329759 Sun, 13 Apr 2008 23:38:07 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20329677 panterateama : This is ridiculous....

i have been having the same problem for days... i have reset the modem and the router a few times hoping to pick up a different server or something but i get nothing

my ping to google averages about 50ms and speedtest.net wont even start the test until 7-8 seconds later and it reports a 46ms ping.... then the test says i got 503/109?

what the heck am I paying for???

I for one am about to jump ship into another ISP...

I get irregular service from a company that wants me to pay twice as much as the competition... they offer an outsourced support service and take forever to fix anything... not to mention hours of hold time...

ARG!
--
Creativity from the Shadows]]> http://www.dslreports.com/forum/remark,20329677 Sun, 13 Apr 2008 23:18:01 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20308652 Nighthawk : Yes I have been experiencing the same problems in Welland. My connection drops about 10 times a day and has been happening for the past two weeks.]]> http://www.dslreports.com/forum/remark,20308652 Wed, 09 Apr 2008 14:21:32 EDT Re: [Niagara] internet issue http://www.dslreports.com/forum/remark,20279689 MrShag : Is this a recurring issue?

Have you checked your ether-net cables?

If you think that everything is ok, then do some speed tests to ensure that you are geting what you should.

I also would suggest that there is a tool called smoke pinng.

try that. It pings your ip every 5 minutes or so, from 2 or three different places on the map. You can let that run for a couple of days.

I would think that might tell you over time what is happening.
--

" Hi Im such and such, and I use Mountain Cable Vision because they offered me a deal fir the promo, not to mention I have no choice."]]> http://www.dslreports.com/forum/remark,20279689 Thu, 03 Apr 2008 22:42:02 EDT [Niagara] internet issue http://www.dslreports.com/forum/remark,20279607 anon : A few days ago I have been having the internet slow right down or cut out on me completely. I have eliminated everything else (DNS, browser issue, router etc.). Just wondering if anyone else is experiencing this with cogeco at this time.]]> http://www.dslreports.com/forum/remark,20279607 Thu, 03 Apr 2008 22:25:52 EDT