why not? in http://www.dslreports.com/forum/r20332459 en Sat, 05 Dec 2009 04:17:31 EDT Sat, 05 Dec 2009 04:17:31 EDT Re: why not? http://www.dslreports.com/forum/remark,20335612 tc1uscg :
said by chill boy :

Whats good for the goose is good for the gander. Cable been doing this for year. Tell u what, try and go cancel your cable svc and tell them you going to Fios or Direct TV and see if they dont try to retain you. Offer you this or that. Thats same thing. Why is it bad when VZ wants to do it? Just like AT&T fought like heck to keep VZ out of Long Distance but meanwhile AT&T was already doing local svc taking cust from VZ. No one wants to play fair with VZ.
Because TELCO is regulated and they have to play by certain rules. When I first got VoIP years ago, I felt it was a good idea the FCC to put some rules in place for providers that restricts them from doing work on their networks in the middle of the day, taking down the network for hours (sunrocket for example). But if Cable would spin off their phone networks as independents, and play by the same rules, it would level the playing field and they can still win as they can undercut telco's wireline service in half (it's been done and is still going on). Cable still has to pay someone for the backbone but that last mile still belongs to cable. I just went from AT&T to Comcast (still have 1 pots line though). No AT&T person called me up trying to win me back. Guess they know they can't give me what CC does for less then Free (got a killer 3 package deal) for the next 2 years.. :p]]> http://www.dslreports.com/forum/remark,20335612 Tue, 15 Apr 2008 00:21:38 EDT Re: why not? http://www.dslreports.com/forum/remark,20334978 supergirl :
said by chill boy :

Whats good for the goose is good for the gander. Cable been doing this for year. Tell u what, try and go cancel your cable svc and tell them you going to Fios or Direct TV and see if they dont try to retain you. Offer you this or that. Thats same thing. Why is it bad when VZ wants to do it? Just like AT&T fought like heck to keep VZ out of Long Distance but meanwhile AT&T was already doing local svc taking cust from VZ. No one wants to play fair with VZ.
Mr. Union is all the sudden friends with VZ? :uhh:
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl]]> http://www.dslreports.com/forum/remark,20334978 Mon, 14 Apr 2008 22:04:15 EDT Re: why not? http://www.dslreports.com/forum/remark,20333880 anon : You got it all wrong,if you say you're going to cancel witrh cable,they'll try to save you,of course.if you switch your phone number to a different company and the company notifies the carrier your switching and you go through all the legal mumbo jumbo,the current carrier is not suppose to call the customer back and try to save them in the middle of the porting process.When someone request to have a number ported out and it goes through FCC 3rd Party Verification,you cannot deny switching the number over once you have that number,and thats what Verizon is doing]]> http://www.dslreports.com/forum/remark,20333880 Mon, 14 Apr 2008 19:03:19 EDT Re: why not? http://www.dslreports.com/forum/remark,20333803 Midak : Totally see the difference but when they are doing it to the customers advantage, financially speaking, who gives a crap when they sell it. They can fight over me any day. In fact, I just used the Cable companies outrageous discounted offer to have my FiOS bill reduced under contract. Retention departments are a good thing.]]> http://www.dslreports.com/forum/remark,20333803 Mon, 14 Apr 2008 18:47:03 EDT Re: why not? http://www.dslreports.com/forum/remark,20333172 idlewillkill : Generally, no. Third-party verification effectively replaces this.]]> http://www.dslreports.com/forum/remark,20333172 Mon, 14 Apr 2008 16:50:29 EDT Re: why not? http://www.dslreports.com/forum/remark,20332478 anon : Fiber my friend is worth alot of money right now so i see the fcc giving em what they want.]]> http://www.dslreports.com/forum/remark,20332478 Mon, 14 Apr 2008 16:21:20 EDT Re: why not? http://www.dslreports.com/forum/remark,20332930 bcronin : But the customer generally has to provide the intended-new-provider with a signed LOA, no?]]> http://www.dslreports.com/forum/remark,20332930 Mon, 14 Apr 2008 16:02:07 EDT Re: why not? http://www.dslreports.com/forum/remark,20332862 ProFiOSDude : The port request is not submitted by the customer, per se. It's submitted by the incoming LEC to the outgoing LEC. There is an intermediary called the 3rd party verifier to prevent slamming. Once the customer initiates a change of service, as soon as they hang up with the 3rd party verification, they have no more involvement until regaining dial tone.

PFD]]> http://www.dslreports.com/forum/remark,20332862 Mon, 14 Apr 2008 15:49:33 EDT Re: why not? http://www.dslreports.com/forum/remark,20332779 bcronin : I see your point. Is it possible for someone other than the customer in question to submit a port request? I didn't think so. I thought you have to fax a signed LOA to the provider you want to port-TO. If so, then I've changed my mind, VZ should not be able to delay your port for that last-minute attempt to lure you back. However, back in the early days of long distance deregulation it was apparently possible for your long distance provider to be changed to someone else without your knowledge (I believe it was referred to as "slamming"). I bet VZ is somehow worried about a similar scenario (but it is likely unfounded due to the signed LOA requirement). ]]> http://www.dslreports.com/forum/remark,20332779 Mon, 14 Apr 2008 15:35:16 EDT Re: why not? http://www.dslreports.com/forum/remark,20332737 en102 : What I wouldn't want is that my port or attempt to port be held up in limbo while I have to wait for a customer service rep call me back to attempt to make a deal for me.
What makes this different than TV service, is that you can have multiple TV services (FiOS, Cable, Satellite, Uverse) all at the same time, and not care. You can't have your phone number serviced by 2 different companies (unless its separarte for Local vs. LD).
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Canada = Hollywood North]]> http://www.dslreports.com/forum/remark,20332737 Mon, 14 Apr 2008 15:25:58 EDT Re: why not? http://www.dslreports.com/forum/remark,20332678 bcronin : It is tough to imagine how that customer would change their mind at the last minute, so what's the harm in VZ trying? If they're truly committed to make the switch, they can always tell VZ to f*ck off (on the other hand if VZ comes up with some fantastic retention offer they didn't come up with before, they should be free to hear about it). Personally, I'd tell VZ to f*ck off no matter what (and did), but I don't want the government telling some company who COULD offer me a fabulous deal that they're not allowed to inform me about it.]]> http://www.dslreports.com/forum/remark,20332678 Mon, 14 Apr 2008 15:16:26 EDT Re: why not? http://www.dslreports.com/forum/remark,20332655 Scragg :
said by chill boy :

Whats good for the goose is good for the gander. Cable been doing this for year. Tell u what, try and go cancel your cable svc and tell them you going to Fios or Direct TV and see if they dont try to retain you. Offer you this or that. Thats same thing. Why is it bad when VZ wants to do it? Just like AT&T fought like heck to keep VZ out of Long Distance but meanwhile AT&T was already doing local svc taking cust from VZ. No one wants to play fair with VZ.
I think the issue is with the number porting. When you move a phone number from one company to another you don't cancel your service the new company submits the request to the old and your service is automatically stoped when the number is ported. In the past i think your old company was not supposted to be able to try and keep you during the process.

It's different if you call to cancel. Since you called them they can try and do anything they as long as its legal I guess to keep you.

IMHO... anyting that makes the companies compete for your business is a good thing.

I wonder what cox is going to offer me later today when I call to cancel since I'm switching to FiOS...... ;)]]> http://www.dslreports.com/forum/remark,20332655 Mon, 14 Apr 2008 15:12:34 EDT Re: why not? http://www.dslreports.com/forum/remark,20332573 MrSpock29 :
said by chill boy :

Whats good for the goose is good for the gander. Cable been doing this for year. Tell u what, try and go cancel your cable svc and tell them you going to Fios or Direct TV and see if they dont try to retain you. Offer you this or that. Thats same thing. Why is it bad when VZ wants to do it? Just like AT&T fought like heck to keep VZ out of Long Distance but meanwhile AT&T was already doing local svc taking cust from VZ. No one wants to play fair with VZ.
I do agree, when I left Verizon a couple of years ago, my number was ported in a day IIRC, but Comcast took at least 5 days when I switched back a couple of months ago. And yes, they did try to get me to stay, made some offers, and one guy told me that he was sorry to hear of my incident that caused me to leave, as they have been told to try to keep customers as best they can with the change in the landscape.

I don't think there is anything wrong AT ALL with EITHER trying to keep a customer-provided they do it fairly. And that includes Comcast, whom I don't like. It's what businesses do. What shouldn't occur is tying up one's request to switch.

Comcast wanted to take telco's business so they started offering phone and bundling. Now telco is doing the same by offering video and bundling (where one can get it). In those situations, whether a cableco or telco, they are directly competing service for service now, and have taken on characteristics of the other. Those offers allow even better deal for consumers, which is who is most important in all of this.]]> http://www.dslreports.com/forum/remark,20332573 Mon, 14 Apr 2008 14:58:46 EDT Re: why not? http://www.dslreports.com/forum/remark,20332550 rizzo2dial :
said by chill boy :

Tell u what, try and go cancel your cable svc and tell them you going to Fios or Direct TV and see if they dont try to retain you.
Tell YOU what there Mr. "bellatlantic.com" (i.e. Verizon)... Learn what the issue is before opening your trap. If a customer calls Verizon to cancel their service (with Verizon), then at that point it's perfectly OK for Verizon to offer the customer special deals in order to retain that customer.

However, once a customer has decided to leave Verizon, has signed up for service w/ a competitor (i.e. a cable co) and has issued an LNP request through their new provider, upon Verizon receiving that LNP, Verizon then contacts the customer to try and lure them back. If successful, Verizon halts the LNP preventing that customer from ever successfully establishing service with their new provider. THAT, in short, is stealing.

Disclaimer: I'm not a fan of either Verizon or the cable co's.]]> http://www.dslreports.com/forum/remark,20332550 Mon, 14 Apr 2008 14:53:10 EDT why not? http://www.dslreports.com/forum/remark,20332459 anon : Whats good for the goose is good for the gander. Cable been doing this for year. Tell u what, try and go cancel your cable svc and tell them you going to Fios or Direct TV and see if they dont try to retain you. Offer you this or that. Thats same thing. Why is it bad when VZ wants to do it? Just like AT&T fought like heck to keep VZ out of Long Distance but meanwhile AT&T was already doing local svc taking cust from VZ. No one wants to play fair with VZ.]]> http://www.dslreports.com/forum/remark,20332459 Mon, 14 Apr 2008 14:37:06 EDT