rizzo2dial
Premium
join:2004-08-05
| reply to chill boy
Re: why not?
said by chill boy :
Tell u what, try and go cancel your cable svc and tell them you going to Fios or Direct TV and see if they dont try to retain you. Tell YOU what there Mr. "bellatlantic.com" (i.e. Verizon)... Learn what the issue is before opening your trap. If a customer calls Verizon to cancel their service (with Verizon), then at that point it's perfectly OK for Verizon to offer the customer special deals in order to retain that customer.
However, once a customer has decided to leave Verizon, has signed up for service w/ a competitor (i.e. a cable co) and has issued an LNP request through their new provider, upon Verizon receiving that LNP, Verizon then contacts the customer to try and lure them back. If successful, Verizon halts the LNP preventing that customer from ever successfully establishing service with their new provider. THAT, in short, is stealing.
Disclaimer: I'm not a fan of either Verizon or the cable co's. |
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bcronin
Premium
join:2004-03-27
Hyde Park, NY
| It is tough to imagine how that customer would change their mind at the last minute, so what's the harm in VZ trying? If they're truly committed to make the switch, they can always tell VZ to f*ck off (on the other hand if VZ comes up with some fantastic retention offer they didn't come up with before, they should be free to hear about it). Personally, I'd tell VZ to f*ck off no matter what (and did), but I don't want the government telling some company who COULD offer me a fabulous deal that they're not allowed to inform me about it. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
| What I wouldn't want is that my port or attempt to port be held up in limbo while I have to wait for a customer service rep call me back to attempt to make a deal for me.
What makes this different than TV service, is that you can have multiple TV services (FiOS, Cable, Satellite, Uverse) all at the same time, and not care. You can't have your phone number serviced by 2 different companies (unless its separarte for Local vs. LD).
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Canada = Hollywood North |
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bcronin
Premium
join:2004-03-27
Hyde Park, NY
| I see your point. Is it possible for someone other than the customer in question to submit a port request? I didn't think so. I thought you have to fax a signed LOA to the provider you want to port-TO. If so, then I've changed my mind, VZ should not be able to delay your port for that last-minute attempt to lure you back. However, back in the early days of long distance deregulation it was apparently possible for your long distance provider to be changed to someone else without your knowledge (I believe it was referred to as "slamming"). I bet VZ is somehow worried about a similar scenario (but it is likely unfounded due to the signed LOA requirement). |
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ProFiOSDude
Premium
join:2005-05-27
Chesapeake, VA
| The port request is not submitted by the customer, per se. It's submitted by the incoming LEC to the outgoing LEC. There is an intermediary called the 3rd party verifier to prevent slamming. Once the customer initiates a change of service, as soon as they hang up with the 3rd party verification, they have no more involvement until regaining dial tone.
PFD |
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bcronin
Premium
join:2004-03-27
Hyde Park, NY | But the customer generally has to provide the intended-new-provider with a signed LOA, no? |
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idlewillkill
Go Blue
Premium
join:2005-09-28
North York, ON | Generally, no. Third-party verification effectively replaces this. |
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Midak
Doctors suck
Premium
join:2002-02-26
Yonkers, NY
| reply to rizzo2dial
Totally see the difference but when they are doing it to the customers advantage, financially speaking, who gives a crap when they sell it. They can fight over me any day. In fact, I just used the Cable companies outrageous discounted offer to have my FiOS bill reduced under contract. Retention departments are a good thing. |
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