bcronin
Premium
join:2004-03-27
Hyde Park, NY
| reply to rizzo2dial
Re: why not?
It is tough to imagine how that customer would change their mind at the last minute, so what's the harm in VZ trying? If they're truly committed to make the switch, they can always tell VZ to f*ck off (on the other hand if VZ comes up with some fantastic retention offer they didn't come up with before, they should be free to hear about it). Personally, I'd tell VZ to f*ck off no matter what (and did), but I don't want the government telling some company who COULD offer me a fabulous deal that they're not allowed to inform me about it. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
| What I wouldn't want is that my port or attempt to port be held up in limbo while I have to wait for a customer service rep call me back to attempt to make a deal for me.
What makes this different than TV service, is that you can have multiple TV services (FiOS, Cable, Satellite, Uverse) all at the same time, and not care. You can't have your phone number serviced by 2 different companies (unless its separarte for Local vs. LD).
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Canada = Hollywood North |
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bcronin
Premium
join:2004-03-27
Hyde Park, NY
| I see your point. Is it possible for someone other than the customer in question to submit a port request? I didn't think so. I thought you have to fax a signed LOA to the provider you want to port-TO. If so, then I've changed my mind, VZ should not be able to delay your port for that last-minute attempt to lure you back. However, back in the early days of long distance deregulation it was apparently possible for your long distance provider to be changed to someone else without your knowledge (I believe it was referred to as "slamming"). I bet VZ is somehow worried about a similar scenario (but it is likely unfounded due to the signed LOA requirement). |
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ProFiOSDude
Premium
join:2005-05-27
Chesapeake, VA
| The port request is not submitted by the customer, per se. It's submitted by the incoming LEC to the outgoing LEC. There is an intermediary called the 3rd party verifier to prevent slamming. Once the customer initiates a change of service, as soon as they hang up with the 3rd party verification, they have no more involvement until regaining dial tone.
PFD |
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bcronin
Premium
join:2004-03-27
Hyde Park, NY | But the customer generally has to provide the intended-new-provider with a signed LOA, no? |
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idlewillkill
Go Blue
Premium
join:2005-09-28
North York, ON | Generally, no. Third-party verification effectively replaces this. |
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