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smcallah

join:2004-08-05
Home
reply to patcat88

Re: Time Warners claim is 100% accurate.....

Lazy and unsupervised technicians obviously.

Are you trying to imply such a thing wouldn't happen with Verizon? Be real.

I'm neither for cable or telco here, I'm just being realistic. Both have their faults, but neither one as a whole is stupid.

You can't fault an entire company for what a few soon to be unemployed or currently unemployed techs do. And that is my point.


Lazlow

join:2006-08-07
Saint Louis, MO

1 edit

Employees are going to be employees, regardless of who employs them. But, if you can reduce the number of things that can go wrong it is more likely that the average employee will be able to figure out the problem. If you have a device with ten parts and a competing product with 100 parts, which one are you better off using? All things break down. The fewer things that can break down the easier it is to figure out the problem. Cable just has too many things that can go wrong between the house and the head end. Fiber has things that can break down as well, but they are far fewer in number and even the ones that are there are not as susceptible to partial failure. When fiber hardware fails it is usually dead, pretty much go or no go. When cable fails it can sorta work. When you get 50 things in somebody's connection chain that sorta work (most peoples), how do you find the one that is not sorta working enough?