partlycloudy
Premium
join:2008-04-13
Decatur, GA
| reply to ByeSFHelloAtNex
Re: Quck summary of the situation with Speedfactory
No, I don't think it is odd to disconnect them at all. I think it is odd to disconnect them for an extended period and then try to help them get back on their feet, as the post implies. What will there be left to get going?
As to the quick disconnect idea, that was more to get their attention if they have been ignoring the warnings. Cut them off, then after an hour or so (something bad, but not enough to have folks abandon them), after being contacted, bring them back up while you send the credit counselors in.. Keeping them down while you negotiate potentially won't leave much to work with. I can't see the point of wasting the time negotiating after that, but then I don't know what the real impact would be, nor what other things might be involved.
No, what I find surprising is that after that major a cutoff, that they are even trying to work something out with them, if this is in fact the case. Of course, this forum may not be representative of what is going on in the real world, and the customer loss may be less than the threads here would imply. |
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da3dAlus
join:2002-12-18
Duluth, GA | Oh, I fully intend to jump ship as soon as possible. But I abhor AT&T, and the lines at AtNex have been so swamped that I haven't reached a human on the line all day. I'd say the customer loss is going to be significant... |
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RedKnight
join:2008-04-13
Snellville, GA
 ·Atlantic Nexus
| Da3d, try later at night ... a lot of the public may not realize AtNex stays is willing to work past 7 pm (or whatever), unlike many utility companies! There have even been folks in »speed factory seems to be no more.... who report talking with AtNex at 2 am. I talked to them 4:30 pm Sunday and was online in one hour. Compare how, when I first realized SF was sunk about 7 pm Saturday, all AT&T and ComCast had were recordings saying "we open on Monday". |
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da3dAlus
join:2002-12-18
Duluth, GA | Yeah, I tried after 5pm and managed to get directly to a real person in both the sales and technical departments with little wait. |
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