Primus DSL, uncapped and unthrottled? in Canadian Broadband http://www.dslreports.com/forum/r20333203 en Sat, 30 Aug 2008 05:13:31 EDT Sat, 30 Aug 2008 05:13:31 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20566239 ohmer : If you don't want to speak to Indian, learn french :D

"Pour le français, faites le 2" never redirect you to Indian call centers because they don't speak french ;)

I think my calls were always redirected to a call center located in NB.

--
TI-Québec : Forum des professionnels en TI au Québec.]]> http://www.dslreports.com/forum/remark,20566239 Fri, 30 May 2008 20:55:07 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20551220 anon : You are not being throttled. It's UP TO 7 mbps depending on how close you live to a CO. Even if you are synched at 7 mpbs you'll never see that kind of speed unless you're downloading from Primus servers. Once it leaves Primus there are so many internet "stops" along the way that can limit how fast data flows to you.]]> http://www.dslreports.com/forum/remark,20551220 Wed, 28 May 2008 11:03:21 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20551144 anonnotreall : I'm not 100% sure but from what i'm seeing...i'm being throttled while on Primus's tri-package, the caps i don't know as yet because i don't DL as much as some people here.

I'm no where near the advertised 7mb profile but this is what i get so far

]]> http://www.dslreports.com/forum/remark,20551144 Wed, 28 May 2008 10:48:18 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20550912 anon : If you want to reach a non-east indian call centre then just hang up and try again. I find it's about a 1 in 3 chance you get the east indian call centre. Be thankful that Primus does have a couple Canadian call centres so that you can talk to someone who understands you. ]]> http://www.dslreports.com/forum/remark,20550912 Wed, 28 May 2008 10:08:18 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20550271 KC :
said by Alex in Toronto :

I think Primus has problems.
Yep, Welcome to Primus.
I would take up your billing problem with them first, since that is one thing that they do well, explain to them what happened, they are pretty good about that.

As for tech support, persistence is the key, When I sign up I was getting really crappy numbers as well, It turn out to be a bad config. It toke 3 or 4 calls to get it bump to tier 2. I've been good for the pass 2 year. Just don't deal with tech support... Good Luck KC]]> http://www.dslreports.com/forum/remark,20550271 Wed, 28 May 2008 06:11:05 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20549168 anon : I have been a Primus phone customer for at least 3 years now. My long distance to Chile was not perfect and at times wouldn't connect or it would be garbled or become garbled and unusable. I paid $ 10 for 400 mins.

Recently at the beginning of February I ditched Rogers and bought the bundle for $ 59.99. I also retained the 400 min plan to Chile. Since then I have had to cancel the 400 min plan because calls to Chile via my phone line from Primus were unusable. I called to complain and spoke to various csr`s in India who were of no help at all. The problem was never resolved and it still exists on the phone line.

Today I look at my bill and I`ve noticed that they have already increased the price of my bundle after 3 months to $ 64.85. I did notice they removed the 40 min plan but that was a supplementary service I ordered and not part of the bundle.

I have also noted that my dsl speeds are slow and video from the CBC and youtube takes a while to view. I`m supposed to have 7 mb but right now speakeasy NY reports my speed at 10 pm at 365 kbps and 299 kbps upstream. These are terrible numbers. I called at 9 pm to speak with a csr and after 38 min hung up without anyone picking up the phone. I am annoyed. I rebooted my pc and now I am getting 357 kbps up 446 kbps down. I usually get 3 to 4 mb. These speeds are terrible and they are probably the reason why no one picked up when I called 1.5 hours ago. I used the Speakeasy NY site on the second test too.

I think Primus has problems.]]> http://www.dslreports.com/forum/remark,20549168 Tue, 27 May 2008 22:29:05 EDT Primus: A privately-held subsidiary corporation... http://www.dslreports.com/forum/remark,20531078 GKC : Several of my neighbours have Primus, Home Phone and Internet, and have all things good to say about Primus. Primus is a privately-held subsidiary corporation, 100% owned

»www.cbr.ca/CompanyListing.aspx?C···yID=4218

»www.cbr.ca/CompanyProfile.aspx?C···yID=4218 ]]> http://www.dslreports.com/forum/remark,20531078 Fri, 23 May 2008 19:36:17 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20381699 anon : I signed up and will be connected in a few days, let's all pray now lol]]> http://www.dslreports.com/forum/remark,20381699 Thu, 24 Apr 2008 18:45:02 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20348549 anon :
said by sbug :

said by anonnotreally :

How or who do I find out from if i'm on a Primus DSLAM?

thanks.
Well if you're subscribed to the Triple Value Bundle then you're on Primus equipment. If not, are you getting throttled? If you are then you're on Bell.
I'm not on Primus as yet, i was thinking of moving my internet to Acanac but got the flyer with the $59 trip val bundle for Primus which is great value (price wise).
After reading through mostly negatives but with positives using Primus's own DSLAM, i checked my distance relative to posted CO and i'm under 2km...now that i know that if i'm able to get the triple bundle i'll be using Primus's DSLAM, i 'm considering Primus now for the value saving although it's now $64 for the bundle (i called)

Currently i'm on Rogers Express (no contract) and Bell landline (no contract)

Thanks for the valued replies and sorry for my "winded" post.]]> http://www.dslreports.com/forum/remark,20348549 Thu, 17 Apr 2008 10:37:47 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20347632 anon : have you looked up the specs on that equipment. it works very very very well if your close to the CO. they dont have access to remotes so its the same as if going back years and no remotes. and it is adsl2, and its off the bell network. if your close it works, if your far it is like any distance related dsl situation. primus has put more equipment in co s than any other company in ont/que and now they are doing the same in telus co s out west. its nice to see atleast one company take a serious run at the monopolies.]]> http://www.dslreports.com/forum/remark,20347632 Thu, 17 Apr 2008 03:39:22 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20347626 anon : »www.crtc.gc.ca/public/partvii/20···1007.pdf]]> http://www.dslreports.com/forum/remark,20347626 Thu, 17 Apr 2008 03:34:41 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20347170 anon : Try connecting with test@test if you succeed with test@test then your connected with bell bas, if you fail then your connected with crappy gcc equipment that Primus calls "malcs"]]> http://www.dslreports.com/forum/remark,20347170 Thu, 17 Apr 2008 00:08:52 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20346768 anon :
said by anonnotreally :

How or who do I find out from if i'm on a Primus DSLAM?

thanks.
Well if you're subscribed to the Triple Value Bundle then you're on Primus equipment. If not, are you getting throttled? If you are then you're on Bell.]]> http://www.dslreports.com/forum/remark,20346768 Wed, 16 Apr 2008 22:52:29 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20346687 anon : I'm with Primus and I'm being throttled right now. Download speed in uTorrent gets capped at 50 kbyte/sec.

I'm in Burlington, Ontario.]]> http://www.dslreports.com/forum/remark,20346687 Wed, 16 Apr 2008 22:41:12 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20346661 anon : How or who do I find out from if i'm on a Primus DSLAM?

thanks.]]> http://www.dslreports.com/forum/remark,20346661 Wed, 16 Apr 2008 22:37:49 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20345883 pcouturier : About Primus call center....yes you may get some customer reps from India....but the principal callcenter is at New-Brunswick (Canada) so about every rep. are bilingual.]]> http://www.dslreports.com/forum/remark,20345883 Wed, 16 Apr 2008 20:24:07 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20338710 anon : I guess its a mixed bag with Primus then. Obviously the customer service is lacking moderately/heavily, but there seem to be a few customers that are happily getting full speed and no throttling.]]> http://www.dslreports.com/forum/remark,20338710 Tue, 15 Apr 2008 15:41:02 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20337466 Mk39920 : How things are today.... I have a ticket open with Primus tech support and was told 5-7 days for an update. Also Primus tech support is reporting that there is no known speed problems. When I first got the service in December it was hooked up with no problems and all speed tests were over 5000k down. Any case I will let there tech support work through the ticket and give them a chance to resolve it. If not TSI here I come.

]]> http://www.dslreports.com/forum/remark,20337466 Tue, 15 Apr 2008 12:17:35 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20336805 xgmranti : One in three is about right for the call centers. For every 3rd call I get someone French instead. Little easier to work with but all 1st Level techs are retarded regardless of where they're from.

Primus on a Bell DSLAM you will get the same story as everyone else. If your on a Primus DSLAM maybe you'll get lucky. They still have their own network problems which are 50/50 if they've really fixed them.

I've been on Primus for 6 months. Near the end of the 6 months they really started picking up. Then I moved and it was 2 weeks of "please wait for your cd or your internet won't work".]]> http://www.dslreports.com/forum/remark,20336805 Tue, 15 Apr 2008 10:24:15 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20336707 imarcin : I've been with Primus since this past September. We originally had a hell of a time getting everything set up and we suffered severely limited service for the first month or so. Primus was great about the whole thing though, frequently crediting us for half of our monthly bill. Eventually they sent a Bell tech out to our house at no charge to rewire our demarcation point and test our physical line. Everything has been smooth since.

I'm located in Hamilton. Primus said that I was going to be switched over to their new central office some time in late 2007, so I think I'm free from Bell. Because of the physical quality of my copper, I only get about 5mbit down, which is more than enough for me, frequenly hitting 650k/s down and 80k/s up.

]]> http://www.dslreports.com/forum/remark,20336707 Tue, 15 Apr 2008 10:05:01 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20336312 Laidback :
said by Icetoad :

I am looking for a new ISP with all this Bell bs thats been going on lately.

I spoke with Primus today, they said they are uncapped, but some customers are throttled at the moment. They did say they were going to have the throttling fixed by the end of the month. They also said they are not on Bell's network.

Can anyone with Primus DSL confirm this?

Thanks
I am in Woodstock and yes, Primus has no caps. Not having a DSLAM where I am (I think hell will freeze over first) means I am throttled. :huh:]]> http://www.dslreports.com/forum/remark,20336312 Tue, 15 Apr 2008 08:17:13 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20336196 anon : I hate to say this but Primus has been really great for me. You're only going to get throttled if you are on a Bell DSLAM. Bell is doing that to everyone and it's beyond Primus control so it's not their fault. At least with Primus they CAN be unthrottled if you're lucky to be on GCC equipment.

You only get the east indian call centre SOMETIMES. About a 1 in 3 chance. They also have a call centre in New Brunswick and Toronto. If you get an east indian guy, just hang up and dial again.

What other ISP besides Bell even offers "up to" 7 megs? I have a very good line and I'm getting the full 7 megs. I hit over 600 kb/s on a single torrent last night!! Also if you're on the GCC equipment, I think most of it is ADSL2 capable. Some of us have been lucky enough to be on ADSL2 transmission modes. I manage to convince a tech to put me onto it as they are freely testing it out. However I'm still "capped" at 7 megs. Originally when I got switched to GCC because of the Primus bundle I was seeing 14 megs!! But I couldn't log on before they fixed their "mistake".

Aside from the customer service, no other ISP even has the capability to be "competitive" with Bell.]]> http://www.dslreports.com/forum/remark,20336196 Tue, 15 Apr 2008 07:21:53 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20336178 dystemper : primus has taken a serious hit in both PR and sales for quite a while now... seems like they are making major moves on the infrastructure end to curb the bad press they've been getting over the last... little (long) while.

hopefully it's just not hot air.

either way, with all the acquisitions primus has made over the last couple of years, it's probably one of the very few (if not the only) 3rd party provider that has the financial ability to build an almost completely separate network (primus DSLAMS are popping up more and more).

this is kind of like choosing between the lesser of 2 (or 3) evils.

and primus does not throttle. for those who have been getting "throttled" (before the bell fiasco), it's probably related to sync. and there are definitely no caps.

i've been with primus for about a year now. they've generally good, though there's been room for improvement... i'm willing to hold out a little more since it does sound like they are working on really fixing things up.]]> http://www.dslreports.com/forum/remark,20336178 Tue, 15 Apr 2008 07:08:43 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20335870 MikeA1972 : A good friend of mine was on Primus here in Brantford for a few months.. they capped her at 50kbps download at all times of the day, and this was before the universal throttle. When asked about it, all they would say is "We don't throttle"..well, they sure did.. non stop 24/7. Stay away from Primus. ]]> http://www.dslreports.com/forum/remark,20335870 Tue, 15 Apr 2008 02:16:50 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20335732 anon : Hmm, any other Primus customers wanna chime in?

I did already speak with a couple Indians, which is always slightly harder than speaking to someone with a north american accent.

My issue is I am just am too impatient to wait out the litigation or political debate to occur to rectify the Bell+wholesaler throttle issue.]]> http://www.dslreports.com/forum/remark,20335732 Tue, 15 Apr 2008 01:03:14 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20335391 anon :
said by Onthemark See Profile :

If your on TechSavvy, Primus is a huge downgrade. Do not believe a word you are told. And once you sign up, I hope you enjoy talking to India or wherever they send you once you sign your life away.

Don't put faith in Primus, it would be a mistake.
Im currently with Primus with there 5mb service. Here is my typical speed test results. Im in the process of switching to Teksavvy. 1243kb/s is good for me. During the day its down to about 250kb/s Im in Toronto

]]> http://www.dslreports.com/forum/remark,20335391 Mon, 14 Apr 2008 23:29:40 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20333857 Onthemark : If your on TechSavvy, Primus is a huge downgrade. Do not believe a word you are told. And once you sign up, I hope you enjoy talking to India or wherever they send you once you sign your life away.

Don't put faith in Primus, it would be a mistake.
--
God Bless Motorcycles :)]]> http://www.dslreports.com/forum/remark,20333857 Mon, 14 Apr 2008 18:58:46 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20333843 anon : Hmm, well the guy at Primus that I spoke with today said they would have the throttle issue fixed by the end of the month. Maybe I should try talking to a higher up to confirm this.]]> http://www.dslreports.com/forum/remark,20333843 Mon, 14 Apr 2008 18:55:21 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20333678 xgmranti : Primus on Bell DSLAM running at 30kb/s with a few test files. Annoyingly it slows down everything else too.]]> http://www.dslreports.com/forum/remark,20333678 Mon, 14 Apr 2008 18:24:56 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20333676 phosphor : In Ottawa, and with Primus, and I am definitely throttled, in fact even we browsing is sometimes difficult whether downloading torrents or not.]]> http://www.dslreports.com/forum/remark,20333676 Mon, 14 Apr 2008 18:24:54 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20333666 tmann123 : I guess that must be the reason. When the whole Bell throttling issue became an issue for everyone, I did those torrent test and always passed them. I do see slowdowns at night, but not stuck at 30KB/s like others.

Hope this helps.]]> http://www.dslreports.com/forum/remark,20333666 Mon, 14 Apr 2008 18:23:36 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20333576 mlerner :
said by tmann123 See Profile :

I have been with Primus for about 2 years and luckily have not been affected by the recent Bell throttling, however I know that about 1 year ago I was switched from Bell equipment to Primus equipment because I was having issues with my DSL and found the issue to be a bad port. I don't know why some people are throttled and some not, but it might be because Primus uses alot of their own equipment unlike other ISP resellers.
Interesting, so you're on a Primus DSLAM? If so, then yes throttling will not affect you because the only thing Bell controls in that case is the physical copper line.]]> http://www.dslreports.com/forum/remark,20333576 Mon, 14 Apr 2008 18:03:38 EDT Re: Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20333464 tmann123 : I have been with Primus for about 2 years and luckily have not been affected by the recent Bell throttling, however I know that about 1 year ago I was switched from Bell equipment to Primus equipment because I was having issues with my DSL and found the issue to be a bad port. I don't know why some people are throttled and some not, but it might be because Primus uses alot of their own equipment unlike other ISP resellers.]]> http://www.dslreports.com/forum/remark,20333464 Mon, 14 Apr 2008 17:44:46 EDT Primus DSL, uncapped and unthrottled? http://www.dslreports.com/forum/remark,20333203 anon : I am looking for a new ISP with all this Bell bs thats been going on lately.

I spoke with Primus today, they said they are uncapped, but some customers are throttled at the moment. They did say they were going to have the throttling fixed by the end of the month. They also said they are not on Bell's network.

Can anyone with Primus DSL confirm this?

Thanks]]> http://www.dslreports.com/forum/remark,20333203 Mon, 14 Apr 2008 16:57:24 EDT