AADISA
join:2006-12-07
White Plains, NY | reply to Pathfinder
Re: 914 at it again?
Got a call from a Verizon tech who was very apologetic & acknowledged the problem, & offered a 1 mo. credit.
I previously sent an e-mail to Ivan with a link to this thread. |
|
YqE41k24
Premium
join:2004-05-02
Tarrytown, NY
| Likewise. My tech wasn't aware of the problem, but he did take it seriously, acknowledge it, and is treating it as a network issue. I have yet to see any resolution to this problem, and with recent history in mind, they haven't yet regained my confidence. But perhaps we have at least raised awareness. I do feel that I've gotten closer to the right team.
As painful as it is, I half hope this the problem happens again next Saturday so that somebody with the proper skills can correct it once and for all. If it happened again for fifteen minutes and then went away for the remainder of the weekend and forever, I, for one, would feel much better.
By the way, the replacement for my "broken" modem hasn't arrived and it's past the 24-48 hour window. Gee. I wonder how things shaped up without it.  |
|
vzbites
join:2008-04-14
Carmel, NY
| reply to AADISA
I also emailed Ivan and received one call from that office this morning and another from a tech this evening. I also received a one month credit on both of my accounts. I was also told that the problem was escalated this morning and was identified as a faulty "card" and that the recurring problem of the past month has been corrected.
The value of user forums such as this one can not be over-stated. This was indeed a collective effort.
Big thanks to those that posted the email address and the phone numbers in this thread and for urging everyone to contact that office. I don't believe for a minute that one or two emails or phone calls resulted in the response from Verizon. I have to believe that dozens of customers contacted that office. |
|
