ByeSFHelloAtNex
@atlanticnexus.net
| reply to wallacc
Re: Speedfactory ain't so bad
I guess you are a little more forgiving than most of us on this board. Aside from their billing fiasco about a year ago, I would agree that they have done an excellent job over the last five years. Things went down hill after the NP acquisition to an intolerable low on Friday. Over the past 5 years, I have paid them over $3000, and based on the fact that I pay a little more, I expect a slightly better than average response to paying customers rather than a total lack of communication. Between Friday morning (their phones reportedly stopped working Thursday night) and mid-day on Monday they could not legitimately communicate with their customers whatsoever. Whether the problem was technical or accounting, nothing should ever take that long to resolve. It's residential service, so the primary time it gets used is on weekends and evenings. They couldn't deal with a Friday "outage" whatsoever. To use your words, "it's only Internet", so ordinarily it's not a big deal, but I had some work to do with a large customer Friday night from home, and it caused me major headaches and made me look incompetent. After seeing their SEC filings, it's clear that even if they do care, it would take a near miracle to restore them. I saw very little if any "bashing" here. For the most part, it looks like a lot of frustrated customers reporting what they saw, what they experienced, how they were treated, and acknowledged what information was rumor. I don't call that bashing. Good luck. I honestly hope it works for you and Speed Factory employees...I really do. I'm just not willing to give them another chance after the way this was handled. |
