ByeSFHelloAtNex
@atlanticnexus.net
| E-mail from SF just rubs salt in the wound
I had to laugh when I got this. This e-mail just shows how incompetent they are and how unwilling they are to acknowledge how this whole situation was handled. "Yesterday's service disruption?????????" What about Friday's, Saturday's, and today's outage until 5pm...and your lack of ability to post anything on your sites or answer the phone.
To All SpeedFactory Customers
On behalf of everyone at our Company, I'd like to apologize for any inconvenience that SpeedFactory's recent service outage may have caused you. Our service is now operational and your information remains secure. We accept full responsibility for what occurred and we are taking aggressive steps to ensure that it does not happen again.
We greatly value your business, and we deeply regret the inconvenience that this service disruption may have caused you.
We are investing in advanced redundant backup systems as well as conducting tests under high-stress scenarios to ensure that service outages do not reoccur in the future.
In addition, we have already begun implementing new operational protocols to materially improve our inbound communications systems with a goal of ensuring proper and efficient call flow management on a 24/7 basis.
In an attempt to compensate you for the inconvenience, all customers affected by yesterday's service disruption will receive one month of free service from SpeedFactory.
We are also offering free installation and one month of free service to all customers who sign up for new services or upgrades at any time during the remainder of this month (April, 2008). This offer also applies to new customers.
Again, please accept our sincerest apology. We greatly appreciate your patience and support during this very trying time.
Sincerely,
Robert Ford
President, SpeedFactory, Inc.
PLEASE CONTACT US AT: »speedfactory.net/contact.php
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Or via e-mail: support@speedfactory.net |
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ByeSFHelloAtNex
@atlanticnexus.net | reply to ByeSFHelloAtNex
Re: E-mail from SF just rubs salt in the wound
Oh, and the contact link provided in the e-mail doesn't work either...at least for me. |
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da3dAlus
join:2002-12-18
Duluth, GA
 ·Speed Factory
| reply to ByeSFHelloAtNex
I read that email, then read it again, then my eyes settled on that EXACT phrase and I laughed my ass off. I seriously wanted to hit reply and lead off with "Yesterday? What you do you mean by YESTERDAY?" It's like they conveniently forgot that life exists outside of M-F, 9-5, especially for residential customers. This is a slap in the face, no matter how much they want to appear like they're doing us a favor with free service. |
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sf_customer
@speedfactory.net
| reply to ByeSFHelloAtNex
Too little too late.
Mr Ford where was your message Friday, Saturday, and Sunday? As many others, we had access via our home DSL to the speedfactory home page, customer support mail page, mail servers. Why wasn't the web page updated Friday with a messages of the issues with an ETA when service would return. Why wasn't an email notice sent out Friday?
Mr. Ford this just shows the incompetence of you, your management team, and Next Phase Wireless to run an ISP.
I will adhere to the letter of my 1 year contract with SF. But 30 days from now you will receive my 30 day notice of cancellation and 30 days after that we are moving to another DSL/ISP company.
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History Wizard
@myvzw.com
| reply to ByeSFHelloAtNex
Take a look at my response to Mr. Ford's email under the topic "Robert Ford (This Month in History)"
I figured after what he have been through we could use a laugh.
Kudos to AtNex and the telco techs for getting me up 45 minutes after I called to switch at 6:45 Monday morning! |
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sf_customer
@speedfactory.net | > "Robert Ford (This Month in History)"
History Wizard, now that right there is funny. |
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