RainWind
join:2000-10-20
Van Wert, OH
| The rules looked clear to me
When you receive a port request from another carrier you cannot act on that request. Basic CPNI. If the customer calls you then you can act, but you can't take action if the knowledge comes from a convert request from another carrier.
BS rule anyway IMO. If Verizon wants to beat the cable company's offer I think that's a good thing. As long as they don't hold up the port request without the customer's consent I see no harm in it.
Its not like the cable companies don't have their own screwups. Shit, they'll take customers who never agreed to have their service. I've had friends get called by Comcast to offer service, decline it, and then end up having their TN ported when they never ordered cable. |
Syncognition
join:2008-01-12
Winter Park, FL
| CPNI is a tricky thing though. When you sign up for service, many companies have information in their terms of service stating that if you do not call to opt-out within a certain amount of time, then CPNI consent is assumed, meaning that your current provider can use any information that it receives from other providers in order to market to you.
Also, many companies have a CPNI script that their agents read to you, and depending on your answer, could affect the company's ability to use competitor information to market to you on that specific call. A sample CPNI script looks something like this:
"As _______ provides you service, it acquires information about the services you use including the types of service, amount of use, call destinations, and other billing information. You have a right, and ______ has a duty to protect the confidentiality of this information. May I have permission to use this information to offer you additional products and services on this call."
If that is not read to you when you call in to a company, you've either opted out and the company is not able to use information it has come across to market to you, or by your own lack of action, you have given consent for the company to use that information all the time.
More than likely this is how Verizon is getting away with marketing to customers when they receive a port request. By not taking action on their CPNI rights, customers are allowing Verizon to use any information they receive from other providers as a method to save customers. Whether this is good or bad is up for debate, but this is basically what I see going on. |
