LoPhatPhuud
Premium,VIP,MVM
join:2002-01-06
Albuquerque, NM
 ·Qwest.net
 ·Comcast
| reply to oofgeg
Re: [Trojan] HJT Log: Having trouble with virus/spyware
First:
Please download ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
[u]If you use Firefox browser[/u]Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
[u]If you use Opera browser[/u]Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.
Second:
Please download MalwareBytes and save it to your Desktop
[*]Make sure you are connected to the Internet.
[*]Double-click on Download_mbam-setup.exe to install the application. (If using Windows Vista, be sure to
»windowshelp.microsoft.com/Window···mspx]Run As Administrator
[*]When the installation begins, follow the prompts and do not make any changes to default settings.
[*]When installation has finished, make sure you leave both of these checked:[list]
[*]Update Malwarebytes' Anti-Malware
[*]Launch Malwarebytes' Anti-Malware
[*]Then click Finish.
[*]MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
[*][i][color=green]If you encounter any problems while downloading the updates, manually download them from[/color] [COLOR=blue]here[/COLOR] and just double-click on mbam-rules.exe to install.
[*]On the Scanner tab:
[*]Make sure the "Perform Quick Acan" option is selected.
[*]Then click on the Scan button.
[*]The next screen will ask you to select the drives to scan. Leave [u]all the drives[/u] selected and click on the Start Scan button.
[*]The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
[*]When the scan is finished, a message box will say "[color=green]The scan completed successfully. Click 'Show Results' to display all objects found[/color]".
[*]Click OK to close the message box and continue with the removal process.
[*]Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
[*]Make sure that everything is checked, and click Remove Selected.
[*]When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
[*]The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
[*]Copy and paste the contents of that report in your next reply and exit MBAM.[/list]Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Third:
Download Combofix from any of the links below, and save it to your desktop. For information regarding this download, please visit this webpage: »www.bleepingcomputer.com/combofi···combofix
**Note: It is important that it is saved directly to your desktop**
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1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
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Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
[*]Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
[color=blue]Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall[/color]
--
When angry count four; when very angry, swear.
Microsoft MVP Consumer Security
Gladiator Security Forum |
