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jscott

@verizon.net

Disappointing FiOS SD and Blurry VOD

I live in central Maryland. On my standard definition (SD) Sony WEGA 36 inch tube, most FiOS channels appear very soft, unlike Comcast, which gave a crisp picture on this TV. The Weather Scan local channel has very blurry text. Movie subtitles and credits can also be blurry which did not occur with Comcast. With an HD box hooked up to the WEGA via S-Video I receive a crisp high-quality SD picture on the HD channels, but the SD channels are still blurry or very soft. Since this is an SD TV, I would expect the quality to be good 480I digital on both the SD and HD channels.

Any ideas? Is there any possible cause to this other than over-compression on the SD channels? I do not want to go through the hassle of returning to Comcast but they had:
- Better quality SD
- Outstanding VOD for the premium/subscription channels (i.e., HBO, MAX, Showtime, and Starz!)

The VOD subscription channels on FiOS are absolutely deplorable. The picture is VHS quality at best and subtitles are sometimes unreadable. Deplorable!!!


jammmin

join:2000-12-14
Upper Marlboro, MD

FIOS TV is still a beta product.

Glad I stuck with Comcast for now



Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY
reply to jscott

Hit POWER-SELECT-SELECT from the front of your STB with the power on the TV and STB. Go to CONNECTED HOME and scroll down to the MOCA MATRIX. Are all the numbers above 180? Just curious.


JPL
Premium
join:2007-04-04
Downingtown, PA
kudos:4
reply to jscott

First off, jammmin, how in the world do you extrapolate from one posting that all their service is like this? Come on. The fact that it could just be this one setup didn't occur to you? I stand by my psychoanalysis from the other thread. Second, to the OP, I think there's definitely something wrong. I have FiOS hooked up to a 27" Sony Wega, and the picture is amazingly sharp. Much sharper and more vibrant than what I had with DirecTV. Still astounds me when I watch something on that TV just how good the PQ is. Even the RF hookup is amazingly clear (I have it hooked up with both S-Video and RF, and I honestly have a hard time telling the difference between the two).

Call Verizon - it sounds like there's definitely something wrong with your setup.


JPL
Premium
join:2007-04-04
Downingtown, PA
kudos:4
reply to jscott

Oh, and even the VOD on the SD TV is really sharp. The SD VOD does look a little soft on my HD TV, but on my SD TV, it looks great.



darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR
kudos:4
Reviews:
·Frontier FiOS
reply to jammmin

said by jammmin:

FIOS TV is still a beta product.
Blah blah blah. If it makes you happy to keep repeating this line of BS, so be it.
said by jammmin:

Glad I stuck with Comcast for now
Too bad you won't stick with just the Comcast forum.

And I don't suppose there are ANY issues with Comcast's service? Oh wait, yes there are. I've experienced them. I'm so glad I left Comcast when I did.


swega

@verizon.net
reply to JPL

I too have a box hooked up to a 27" wega, and the SD quality is great... it is many times better than my comcast SD was. VOD is fine as well.

Question - do you have always have the hd box hooked up to the wega, or do you normally have a SD box hooked up to it? reason I ask is I have read on these forums that some people have soft SD issues with the HD DVR box... I personally do not have this issue.

also jammmin please go away. you are of no help to people.


jscott52

join:2008-04-15
Windsor Mill, MD
reply to JPL

I agree JPL. It did occur to me that the installation could be screwed-up. I did NOT want to bring it up here but I have called Verizon, many times. They agreed that something MUST be wrong. My service appointment for 4/13/2008, for 8:00AM-12:00 Noon was a no show (TT #MDDQ01YUPW).
- I called at 11:30AM and they said someone be there by noon.
- I called at 12:30PM and they said that I was rescheduled for 12:00PM-5:00PM because a tech did not show up for work.
- I called at 6:00PM and they said sorry that you were inconvenienced. Oh well, another whole day lost.

Oh, did I mention I lost a whole vacation day from work on 3/26/2008 for a Verizon no-show. At least that was worth a crappy $50. When I called 1-888-553-1555 on 4/14 to complain about the 4/13 no-show they basically said "so sorry". I really have tried.


jscott52

join:2008-04-15
Windsor Mill, MD
reply to swega

swega, You rock!
You are correct. I am one of those people “have soft SD issues with the HD DVR box”. I took the SD set top box (STB) from the basement and hooked it up to the 36 inch WEGA and there was a major improvement. The VOD was perfect. With Comcast I used an HD DVR box on the WEGA because I like to watch the letterboxed movies on the subscription channels. My Verizon HD DVR is not configured to provide a quality 480 S-Video output. I wish the Verizon installer would have told me that. I need to replace it with an SD DVR (with S-Video) or get a second HDTV. I am not ready to trash my SONY WEGA. Do you know if there if any way that the Verizon HD DVR box can be configured output a good 480 S-Video signal or do I need to replace it with an SD DVR? I would miss the 16:9 movies on the HD subscription channels.



Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY

1 edit

Hit POWER-SELECT-MENU with the TV and STB turned on. You can change aspect ratio and resolution to 4:3 and 480i that should fix your issue. I don't understand why you have a HD box with a SD TV? That's a waste of money.


jscott52

join:2008-04-15
Windsor Mill, MD

Thanks for help. I am trying. I know this is probably a simple configuration issue. I have the FiOS Philips remote. Are your instructions for the Motorola remote? I can't get the configuration menu to come up.



Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY

No remote. Press the buttons on the front of the STB.


jscott52

join:2008-04-15
Windsor Mill, MD

I can access the Diagnostics Menu (options D01-D17) and the Interactive Status Menu. On the Diagnostics Menu option D12 is for video, but it does not allow me to make any changes.



Rattler

join:2001-04-13
Havertown, PA

1 edit

jscott:

The soft SD VOD on an HD box is a problem with the most recent guide version (the issue did not exist until it was distributed a couple months ago). V* is aware of the problem (but doesn't generally fess up to it). However, there is supposed to be a fix coming out sometime - who knows when.
--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons


Korro

join:2008-03-15
Pittsburgh, PA
reply to jscott

Telcoguru - so what setting should I have in order to clear up my blurry SD and VOD video.

My setup - JVC 56 DILA Projection TV 16:9. 720P Max

HD - DVR Box on that tv and SD and VOD are soft blurry. forget trying to read anything in the movie, sign, license plate ect...all to blurry. 147, 148 are really bad when it comes to blurry look....although blurry they are still better then the SNOW I got from Comcast or better yet the Art painting that I got from Comcast on their Digital stations.

I am assuming I set it up as 16:9 tv, 720P and 4:3 override to what? 480I or 480P or something else? Please advise!



keyboards

join:2001-02-14
Doylestown, PA
reply to Rattler

said by Rattler:

jscott:

The soft SD VOD on an HD box is a problem with the most recent guide version (the issue did not exist until it was distributed a couple months ago). V* is aware of the problem (but doesn't generally fess up to it). However, there is supposed to be a fix coming out sometime - who knows when.
From what I understand this (and the HDMI green line) would probably be in an update around mid-July. Add many grains of salt for accuracy of hitting dates
--
REMEMBER: Stupidity should be painful !!

JPL
Premium
join:2007-04-04
Downingtown, PA
kudos:4
reply to Telcoguru

said by Telcoguru:

Hit POWER-SELECT-MENU with the TV and STB turned on. You can change aspect ratio and resolution to 4:3 and 480i that should fix your issue. I don't understand why you have a HD box with a SD TV? That's a waste of money.
The thing is, the S-video output should ALWAYS be 480i. The HD settings on the box should have no inpact on the S-video output.

My brother has the HD DVR hooked to the same 27" Sony that I have. He's hooked up with component cables, though, and the last time I saw his setup, the PQ looked really great. The thing is, that was before we got the IMG. I haven't been there since the IMG got updated, so I don't know how his PQ looks now (for the OP's edification, this softness started with the IMG update). For the OP, if your TV has a component input, try that. For that you'll want to adjust your HD settings to 480i, so you can get in the HD channels on that TV as well.


Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY
reply to Korro

Just experiment with the 3 settings until you get the best possible picture that you like. Every viewer likes the screen differently.



Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY
reply to JPL

How are you getting HD on a SD TV? I'll say it again, I don't know why any of you have a HD box with a SD TV. You're paying for HD that you are not getting.



keyboards

join:2001-02-14
Doylestown, PA

said by Telcoguru:

How are you getting HD on a SD TV? I'll say it again, I don't know why any of you have a HD box with a SD TV. You're paying for HD that you are not getting.
When I first signed up for FIOS TV, the only DVR available was the HD DVR which I used on an SD 32" TV for 6 months before getting an HD TV. This allowed me to watch the HD channels (several that don't have SD equivalents - HDNET, UHD, and others) in letterbox. Those that had SD matches still looked better from the HD channels down-converted to SD (using S-Video from the STB). It also allowed me to have 5.1 sound where available - none of the SD channels (to my knowledge) have 5.1 sound.

Just a possible reason the OP is using an HD box. YMMV.
--
REMEMBER: Stupidity should be painful !!


Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY

Yes, but now they have SD-DVRs so why not switch and save money and get a box that is compatible with your TV.


JPL
Premium
join:2007-04-04
Downingtown, PA
kudos:4

1 edit
reply to Telcoguru

said by Telcoguru:

How are you getting HD on a SD TV? I'll say it again, I don't know why any of you have a HD box with a SD TV. You're paying for HD that you are not getting.
You get the HD CHANNELS downcoverted to SD.

Edit - one other reason to get the HD DVR over the SD DVR - space. The HD has a 160GB harddrive, and the SD DVR has an 80GB harddrive.


keyboards

join:2001-02-14
Doylestown, PA
reply to Telcoguru

said by Telcoguru:

Yes, but now they have SD-DVRs so why not switch and save money and get a box that is compatible with your TV.
HD boxes are not incompatible with SD TVs, you just can't take advantage of their full output capability. There are composite and S-Video outputs on the HD boxes which work perfectly well with SD TVs.

To repeat, there are channels that are not available in SD and Dolby 5.1 audio. It's a personal choice as to what is important to you. Being a musician, sound is very important to me.
--
REMEMBER: Stupidity should be painful !!


Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY
reply to JPL

I know it's down converted, but it is still not HD.



keyboards

join:2001-02-14
Doylestown, PA

said by Telcoguru:

I know it's down converted, but it is still not HD.
But it still looked better than SD, there are more channels available, and better sound. How many times does one need to repeat - like I said, it is a personal choice. Some people are happy with a 13" analog B&W TV while others want 65" HD sets. That's what makes the world go round.
--
REMEMBER: Stupidity should be painful !!

bgtimber75

join:2006-06-23
Columbia, MD
reply to jscott

I'm glad some one pointed this out. Some of the movies are almost unwatchable. Looks like a third generation VHS dub. I rarely watch VOD so it was my wife that pointed it out to me and she's no PQ snob but it's just so noticeably bad.


JPL
Premium
join:2007-04-04
Downingtown, PA
kudos:4
reply to Telcoguru

said by Telcoguru:

I know it's down converted, but it is still not HD.
I never said that it was. Where did you see that in my posts? The HD box DOES give you access to channels that the SD box doesn't. Is THAT alone worth the extra money every month? Depends - I'm a big fan of HDNet and HDNet Movies. I hate the fact that I can't get them on my SD TV (just have the SD STB on that TV). There are a couple of channels that are HD only channels (HD Net, HD Net Movies, UHD, HD Theater e.g.), and there are a number that are HD simulcasts of the SD versions of the same channels (Food, HGTV, ESPN, ESPN2, e.g.). If having those HD only channels is worth the extra couple of bucks a month to someone, then what's the big deal?


Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY
reply to keyboards

Keyboards I understand your decision because it is a professional one but to the basic person who watches television it doesn't make much sense.



Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY
reply to JPL

I'll leave it at that, just personal choice. I didn't say that you said it was HD. I was playing devils advocate.


JPL
Premium
join:2007-04-04
Downingtown, PA
kudos:4
reply to Telcoguru

said by Telcoguru:

Keyboards I understand your decision because it is a professional one but to the basic person who watches television it doesn't make much sense.
You mean it doesn't make sense TO YOU. Don't know how you can decide what makes sense for someone else. Why do they need a justification to get the HD box? Maybe someone wants the extra HD space. Maybe someone wants the extra channels, or the 5.1 surround sound. Or maybe that person is planning on getting an HDTV REALLY soon, and didn't want to go through the hassle of having to swap out boxes a month from now. Maybe the only open input on their TV is a component input.

Or maybe the HD DVR was the only one the guy had on the truck, so it was either take that, or wait for the SD DVR (happened to a co-worker who just recently signed up - which was fine with her since she's on the verge of getting an HD TV).