Mizzat
This space for rent
Premium
join:2003-05-03
Atlanta, GA
 ·AT&T Southeast
| reply to neutrino
Re: For those with standalone DSL, can you pay your bills online
said by neutrino  :I've had Bellsouth/AT&T DSL 2 times in the past with local phone service and always signed up right away for online billing. This 3rd time I heard about standalone DSL and just ordered that. Now they are telling me that I can't pay my bills at bellsouth.com. Surely this can't be right as I have seen a screenshot someone posted here with their account page and he had standalone DSL. I just need confirmation here before I reply to the email telling me I cant pay my bill online. Thanks I pay mine online, but I had phone service before downgrading to standalone. I don't see why you wouldn't be able to, you still have an account number assigned to your line. Simply use that to sign up for online billing. I may not be aware of something tha the consumer billing group might know though. |
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neutrino
join:2008-04-16
Pompano Beach, FL
| I have tried to sign up.
They changed something a while back. They are now required by the FCC to send you an online registration code so as to verify the person signing up is actually the customer. I am presented with 2 options when I do this.
1. Send the code to my phone.
Why would it give me this option if it's a standalone line? My phone cant receive calls! Obviously their system lacks some programming sanity checks because that option should NEVER be shown to a standalone DSL customer.
2. Send the code via postal mail.
This is what I have been trying to get with no luck.
If you dig a little deeper in the FAQs it mentions sending it to the email address on file (but only if it's been on file for 30 days).
I am not presented with this option...yet. I presume I will be after 30 days.
Anyways, like I said in the OP. The residential specialist is telling me I am not eligible for "eBill" but I suspect their information is wrong and I would like to hear from more standalone DSL customers so I can pile on the evidence.
Thanks |
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anonyjane
join:2008-02-10
Billingsley, AL
| said by neutrino :1. Send the code to my phone. 2. Send the code via postal mail. This is what I have been trying to get with no luck. If you dig a little deeper in the FAQs it mentions sending it to the email address on file (but only if it's been on file for 30 days). I am not presented with this option...yet. I presume I will be after 30 days. Anyways, like I said in the OP. The residential specialist is telling me I am not eligible for "eBill" but I suspect their information is wrong and I would like to hear from more standalone DSL customers so I can pile on the evidence. Thanks Is it a billing agent or technical support rep? I know technical support agents are not trained on eBill, so they wouldn't really know for sure. I'm fairly certain, that regardless of whether you are eligible for eBill or not, the only way you can get that code is from the two methods, so you will still have to wait until they can send it to the physical address on file or the email address. |
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neutrino
join:2008-04-16
Pompano Beach, FL
| said by anonyjane :Is it a billing agent or technical support rep? It's a Residential Specialist.
Customer service forwarded the issue to them after not being able to figure it out. |
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