s_rage
join:2005-11-29
Glendale, AZ
| [AZ] Moved to Arrowhead, now strange speed decreases
Please bear with me as I attempt to word this as best as I can..
I moved to the Arrowhead Ranch area last week. I did an initial speedtest.net check, and my download speed was more than 11000kb/s. I was pretty psyched for this, as I'd never had more than 7000kb/s previously.
This week, though, I've noticed extreme slowdowns, but never at a certain specific time. I get great speeds for a while, then horrible speeds, then great speeds again for no apparent reason.
For example, I just ran another speedtest.net test and got only 3100kb/s. An hour ago, I'd gotten more than 10000kb/s. I'm not downloading anything or doing anything else on the computer while I run the tests.
(Upload speed has been consistent around 550kb/s on all tests.)
During the "slowdown" times, it takes a very long time to first get to a web page, and then longer while the images download. It's almost like I'm using a telephone modem.
My signals are as follows, but as far as I can tell they look good:
Down SNR - 37 dB
Down Power Level - 3 dBmV
Up Power Level - 42 dBmV
I did a line quality test during one of these slowdowns. Between my IP address and the first hop, I got 1 packet lost during the "East coast to you" test, and 12 packets lost during the "West cost to you" test.
There, I think that's everything that would normally be asked for in a 'speed issues' thread. Please let me know if you can shed some light on this! |
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sides14
join:2007-11-29
Glendale, AZ
| I recently began having the same problem in the Arrowhead area. Previously, my speeds were outstanding. Out of the blue, I started getting high ping times and slow DL speeds. Cox sent a tech on Sunday morning at 0800 to evaluate the problem - great speeds at 0800 on Sunday's. Luckily the tech lives up the street and was able to look into the problem when I called. The issue has been sent to the next level for resolution. |
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daveinpoway
join:2006-07-03
Poway, CA | reply to s_rage
Yes, your signal levels all look fine. |
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s_rage
join:2005-11-29
Glendale, AZ | reply to sides14
Wow, glad to know it's a recent happening and not just "how it is" up here. Hopefully that means they'll be able to pinpoint and fix the issue. Please keep me posted on anything you hear. Thanks! |
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s_rage
join:2005-11-29
Glendale, AZ | reply to s_rage
Here is a speedtest.net result from a few minutes ago. It was 10:45 AM. This is certainly not a peak usage time. What could possibly be going on?
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s_rage
join:2005-11-29
Glendale, AZ
| reply to s_rage
Also, here are line quality tests from today and from when I originally posted this issue. The one thing I notice is that there is always packet loss on my first hop on the "West Coast to you" test.
Today (4/22):
»/linequality/nil/2376021
4/16
»/linequality/nil/2375487 |
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CoxTOC1
join:2007-05-15
Newport News, VA | Seeing that their is no loss on the next hop on all those tests I would have to say that you are seeing packet prioritizing not packet loss. However I will note that their always seems to be loss at your IP address. |
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s_rage
join:2005-11-29
Glendale, AZ | I got an automated call from Cox saying they'll be doing work in my area midnight-4PM either tomorrow or Monday. We'll see if this fixes these issues.. |
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s_rage
join:2005-11-29
Glendale, AZ
| Internet was down for a short time on Friday morning, and down again for most of the day on Monday. I was getting decent speeds again after that:
But, now my speeds are back to awful again:
This sucks. |
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