said by CRTC :

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News release
April 17, 2008

CRTC orders TELUS to rebate customers

OTTAWA-GATINEAU — The Canadian Radio-television and Telecommunications
Commission (CRTC) today determined that TELUS Telecommunications Company
(TELUS) was improperly charging certain customers a network-access fee.
The Commission has ordered TELUS to rebate residential customers who paid
this monthly fee, but did not make any telephone calls on the company’s
long-distance network during the month. However, TELUS is not required to
rebate customers who made long-distance telephone calls during the same
month.

“When applied to customers who did not make any long-distance calls, the
monthly fee was equivalent to an unauthorized increase to the residential
local service rate,” said Konrad von Finckenstein, Q.C., Chairman of the
CRTC. “We will use our powers whenever necessary to uphold the interests
of consumers of telecommunications services, particularly in instances
when companies impose unauthorized charges.”

In November 2007, TELUS began charging close to half a million customers
in Alberta and British Columbia a monthly network-access fee of $2.95.
These customers had not signed up for a long-distance plan, either with
TELUS or another company, and the charge applied even if they did not make
long-distance calls or if they made long-distance calls using only
dial-around long-distance services.

Customers could have avoided paying the network-access fee by subscribing
to TELUS' toll-restriction service, also known as Call Guardian in certain
areas, which permits only local or toll-free calls. While there is no
initial charge associated with this service for residential customers,
there is a $10.00 cancellation fee. The Commission has directed TELUS to
waive this cancellation fee during the next three months if a residential
customer subscribed to the toll-restriction service after October 2007 and
now wishes to cancel it.

The CRTC no longer regulates long-distance rates. While local telephone
companies can set their long-distance plans and rates according to market
conditions, TELUS is required to provide its customers with access to the
long-distance network as part of its local service rates.

The CRTC is an independent, public authority that regulates and supervises
broadcasting and telecommunications in Canada.

Telecom Decision CRTC 2008-33 [.htm] [.pdf]

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