http://www.dslreports.com/forum/r20351723 en Tue, 02 Dec 2008 10:54:18 EDT Tue, 02 Dec 2008 10:54:18 EDT http://www.dslreports.com/forum/remark,20353952 jameswade : Did AT&T also shut down your phone service? I've tried to call for the last two weeks, but I always get a message that the number is not working.

I gave up on SpeedFactory last year after regular shutdowns and poor support.

What is really frustrating is not being able to contact SpeedFactory and having to deal with rude customer support.

I have yet to have support to follow up on an issue.

I haven't been a customer in almost a year, but I still keep getting invoices every month. These invoices tell me that SpeeadFactory owes me $45, but numerous calls, mails, and emails still have not resolved this.

And to think, I was an early proponent of SpeedFactory and helped them get several new customers.

I think that SpeedFactory should just go ahead and call it quits and let someone else have the market. ]]> http://www.dslreports.com/forum/remark,20353952 Sat, 19 Apr 2008 10:17:19 EDT http://www.dslreports.com/forum/remark,20352883 anon : Katherine thank you for your comments, and you make a very good point.

In response to your comments we have created the following blog and have added this link to our home page:

»speedfactoryupdate.blogspot.com/

I will post in DSLReport a final resolution once we are at the point, but please now refer to this new site for periodic updates.

Regards

Craig Statt]]> http://www.dslreports.com/forum/remark,20352883 Fri, 18 Apr 2008 13:48:54 EDT http://www.dslreports.com/forum/remark,20352735 anon : Why can't these types of updates be posted on YOUR WEBSITE? Remember SpeedFactory.net. I think you own that server don't you?? Took me forever to find this place during the last outage. >:-(

I dare say a lot of your users still haven't found this information!

Inform your entire customer base; not just the resourceful ones!]]> http://www.dslreports.com/forum/remark,20352735 Fri, 18 Apr 2008 13:24:05 EDT http://www.dslreports.com/forum/remark,20352726 anon : In order to give this issue its fullest attention I would like to extend my updates to every 1/2 hour.

At the bottom and top of the hour I will update this forum. I will update this thread immediately when the services have been restored.

Regards

Craig Statt]]> http://www.dslreports.com/forum/remark,20352726 Fri, 18 Apr 2008 13:22:02 EDT http://www.dslreports.com/forum/remark,20352644 anon : We have just completed a call with AT&T and we are to understand that the issue is more complicated than what was first anticipated.

AT&T and Nextphase has now expanded our engineering team to tackle this problem. We are currently conducting a task force conference call as this is being typed.

Again we are working diligently to have this resolved.

Regards

Craig Statt]]> http://www.dslreports.com/forum/remark,20352644 Fri, 18 Apr 2008 13:04:38 EDT http://www.dslreports.com/forum/remark,20352547 anon : Thank you very much for these updates.]]> http://www.dslreports.com/forum/remark,20352547 Fri, 18 Apr 2008 12:45:14 EDT http://www.dslreports.com/forum/remark,20352505 anon : Once again we are being assured that resolution is imminent. We continue to remain diligent and will update this forum as soon as we see results or have further information to share.

Regards

Craig Statt
Network Engineer
INS (a NextPhase Wireless Company)
856-227-4428]]> http://www.dslreports.com/forum/remark,20352505 Fri, 18 Apr 2008 12:36:22 EDT http://www.dslreports.com/forum/remark,20352427 anon : AT&T representatives keeps reassuring us that they are on their way to fix this problem, but we have been monitoring our network and currently see no results. We are still here and pushing to get your services back. We will continue to update this thread.

Regards

Craig Statt
Network Engineer
INS (a NextPhase Wireless Company)
856-227-4428]]> http://www.dslreports.com/forum/remark,20352427 Fri, 18 Apr 2008 12:21:53 EDT http://www.dslreports.com/forum/remark,20352341 anon : We have been advised by AT&T that we should be restored within "15 minutes" we will keep you posted and will continue to update you every 15 minutes.

Regards

Craig Statt
Network Engineer
INS (a NextPhase Wireless Company)
856-227-4428]]> http://www.dslreports.com/forum/remark,20352341 Fri, 18 Apr 2008 12:02:30 EDT http://www.dslreports.com/forum/remark,20352229 anon : At the moment we are currently connected to 5 separate departments within AT&T in order to get the issue resolved. We are making every effort to push AT&T and we have escalated this issue to their management in order to restore your service ASAP.

Regards

Craig Statt
Network Engineer
INS (a NextPhase Wireless Company)
856-227-4428]]> http://www.dslreports.com/forum/remark,20352229 Fri, 18 Apr 2008 11:42:22 EDT http://www.dslreports.com/forum/remark,20352104 anon : AT&T are still working internally to resolve the issue. We apologize for the inconvenience. We are doing everything in our power to restore our service ASAP.

Regards

Craig Statt
Network Engineer
INS (a NextPhase Wireless Company)
856-227-4428]]> http://www.dslreports.com/forum/remark,20352104 Fri, 18 Apr 2008 11:19:29 EDT http://www.dslreports.com/forum/remark,20352028 anon : We are in permanent communication with AT&T, who are working hard to resolve this involuntary outage. We are committed to inform you every fifteen minutes with an update.

Regards

Craig Statt
Network Engineer
INS (a NextPhase Wireless Company)
856-227-4428]]> http://www.dslreports.com/forum/remark,20352028 Fri, 18 Apr 2008 11:04:19 EDT http://www.dslreports.com/forum/remark,20351910 anon : Thanks for the update... Please advise on progress of issue.]]> http://www.dslreports.com/forum/remark,20351910 Fri, 18 Apr 2008 10:41:39 EDT http://www.dslreports.com/forum/remark,20351859 anon : AT&T has admitted that the error is internal to AT&T and they are currently working to resolve it.

Hopefully this will be resolved shortly.

Regards

Craig Statt
Network Engineer
INS (a NextPhase Wireless Company)
856-227-4428]]> http://www.dslreports.com/forum/remark,20351859 Fri, 18 Apr 2008 10:29:39 EDT http://www.dslreports.com/forum/remark,20351785 anon : If we had gotten this kind or direct "non-anonymous" update on Friday we would still be Speed Factory customers. I am glad to see you are communicating in an up front fashion with names and contact info. I hope you guys can get back on track.]]> http://www.dslreports.com/forum/remark,20351785 Fri, 18 Apr 2008 10:17:45 EDT http://www.dslreports.com/forum/remark,20351723 anon : Speedfactory is currently aware of the current connectivity issues. These issues are currently only affecting our DSL customers. Our technicians in Atlanta as well as New Jersey are currently working to resolve the issue. We hope to have a resolution shortly.

I will try to keep this thread updated with our status as we work through this issue.

Again we apologize for the inconvenience and please rest assured that Nextphase does have a strong strategy to resolve the recent issues in ATL.

Regards

Craig Statt
Network Engineer
INS (a NextPhase Wireless Company)
856-227-4428]]> http://www.dslreports.com/forum/remark,20351723 Fri, 18 Apr 2008 10:05:43 EDT