Korereactor
join:2001-02-15
Abilene, TX
|  Capped at 3MB?
I've recently called Suddenlink in the West Texas area to see what speed package I'm on. I hadn't checked on anything since Cox packed up and left, and figured by now I should be seeing faster speeds than my 3 Mbps download speeds. Sure enough, I call, and the rep says I should be on the 8Mbps and he changes me over.
Problem is, no matter what I've tried on my end (rebooted SonicWALL router and Motorola Surfboard SB3100) I seem to be capped at 3Mbps. All of my speed tests from speedtest.net are at or below 2.8Mbps, and won't go over at all. Do I need a new modem? I've had this one probably since 2000. Or can I do a firmware upgrade? Any ideas why I'm capped? Help! |
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longgone
join:2000-12-30
Culloden, WV
edit:
April 19th, @11:12PM
| You gave yourself the likely correct answer. Upgrade Hardware  |
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Korereactor
join:2001-02-15
Abilene, TX | reply to Korereactor
I wonder, since I ordered Suddenlink phone service recently, if they are going to replace my old modem anyway? |
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Araiden
join:2008-04-12 | Yes they will give you an MTA that will handle your phone and your internet. |
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Korereactor
join:2001-02-15
Abilene, TX | Cool, guess I'll hold off on buying one then. Thanks!  |
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Korereactor
join:2001-02-15
Abilene, TX
|  reply to Korereactor
Ok, getting a little frustrated. I've decided to hold off on the phone service, so I go to our local Suddenlink office and purchase a new modem so i can at least get better speeds than 3Mbps (take advantage of the 8Mbps I'm paying for). I still can't get above 2.8Mbps on any of the speed tests that I do.
I call Suddenlink's support and they say that my router is to blame, and that the security will slow you down.
Funny, I install these things for a living, and I have a similar firewall/router (SonicWALL) on a 6Mbps ATM (That's 4 T-1's) at work and I can get above 2.8Mbps just fine there.
What the heck is going on here? |
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Korereactor
join:2001-02-15
Abilene, TX
| Here's a copy of my modem's logs:
Tue Apr 22 17:22:49 2008 Tue Apr 22 17:22:49 2008 1 Error (4) 69020600 Improper Configuration File CVC Format
Tue Apr 22 17:22:49 2008 Tue Apr 22 17:22:49 2008 4 Notice (6) 73040100 TLV-11 - unrecognized OID
Time Not Established Time Not Established 2 Critical (3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established 4 Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 1 Critical (3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established 6 Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 8 Critical (3) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC f...
Time Not Established Time Not Established 73 Critical (3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/Q... |
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Korereactor
join:2001-02-15
Abilene, TX
|  reply to Korereactor
Well, don't I feel dumb. I managed to fix it:
Turns out, if you have a SonicWALL, those security services, such as anti-spyware, intrusion detection, and gateway antivirus really do take a chunk of your bandwidth.
Oh, and yes, I called Suddenlink back to admit defeat. 
I'm going to go crawl back into my little hole now...  |
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Ottomic
@peoplescom.net
| 1) Don't feel bad. The only advice you got from here was to buy a new modem, which... unless you had something with a handcrank to start the interwebs up... you should be fine on anything Suddenlink offers right now.
2) Working with that equipment frequently, I'd hope you knew what it does and doesn't do. So why does it work with that stuff on at another site?
3) It is partially the fault of horrible advice from this thread... your trust in your hardware... and the rep's inability to be persistant enough to talk over you and tell you to unplug it and test. :-P
Not harping on ya or anything, just saying... is a crap situation  Now, if you're persistant enough... you can return that new modem to the local office! |
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Korereactor
join:2001-02-15
Abilene, TX
| We haven't notice the SonicWALL's issue with reducing bandwidth mostly because we haven't had service over 3Mbps, aside from our main office. We're going to start testing this issue there to see if we need to turn it off or not. I'm seeing some Cisco gear for us in the near future.
I didn't mind getting a new modem, it was only like $35 or so, and half the size of my old SB3100 Surfboard, so it was all for the best, even if it was a bit premature.
I was so accustom to ISP's blaming routers that before I argued I should have connected into the modem directly. That's really my fault there - I should have known better. I suppose if the tech had been more polite like the second one I talked to on the phone, I may have listened better. Who knows? All I know is I hit 8.2Mbps this morning in testing - I'm a happy camper!! |
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