beachside
@telus.net
| reply to psydfx
Re: FYI:CRTC orders TELUS to rebate customers for LD access fee
The fee was applied to customers who didn't have a long distance plan on any carrier, not just Telus. Without a plan on any carrier they defaulted to Telus LD and the fee was applied.
Customers who had a plan on Telus did not pay the fee.
Customers who had a bundle on Telus that included LD did not pay the fee.
Customers who had a plan on a carrier other than Telus did not pay the fee.
The CRTC has ordered the fee be refunded only to people who were charged and didn't actually make an LD call in the month they were charged. The fee was not entirely rejected by the CRTC, they did find some logic in charging for access when access was actually used.
Even though I understand Telus' explanation of the fee and that they were legally allowed to apply it I did not agree with it. I don't think it was a wise move by the company to risk so much negative publicity for the relatively small amount of revenue the fee would generate. Telus would be much better served by actually selling something and offering value to clients rather than charging for something that is already offered with a confusing explanation of why they are charging.
Then again this could have been an attempt by the company to ditch low value clients who don't buy any other Telus services. Maybe they accomplished their goal. Get more money or get rid of a money loser. Win Win. Hmmm... |
