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Firewall gone crazy »
« [Troubles] using phone kills windstream 4200 modem connection  
page: 1 · 2

dsl in lexington

@alltel.net

ADSL 2 NOW IN LEXINGTON SAYS AD

In today's Sunday edition of the Lexington Herald Leader newspaper I found a color Windstream ad that says that the 12 meg speed is now ready in Lexington. The ad says that 3, 6 and the new 12 meg speeds are $19.99 for the first 6 months. It says now even faster speeds available in your neighborhood. It also says Windstream has increased their broadband speeds. So according to this ad ADSL 2 has finally arrived in Lexington!

shadowfax
Premium
join:2007-01-06
Lexington, KY

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

DAMN! I shouldve got the paper today. I guess it official now.

flipper913
Look Ma Real Broadband

join:2001-09-24
Tiger, GA

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

said by shadowfax See Profile :

DAMN! I shouldve got the paper today. I guess it official now.
The WS website also has upgraded speeds available to my area too..guess I'll call tomorrow and find out
--
Windstream DSL 3000/384 SS 4200(briged) WRT54GL WDS to 3 WRT54G's as wireless repeaters all runnig Tomato(v1.18) 8 boxes 4 wired, 4 wireless. MagicJack for VOIP
DarthPrime

join:2005-02-12


1 edit

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

Any ideal how much the 12 meg package costs? I know when I upgraded to the 6 meg earlier this year I couldn't get the $19.99 price because I wasn't a new customer.

I'm currently paying $35 for the 6 meg.

How do you check on the website to see if your area has the new speeds?

flipper913
Look Ma Real Broadband

join:2001-09-24
Tiger, GA

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

said by DarthPrime See Profile :

How do you check on the website to see if your area has the new speeds?
»www.windstream.com
and put in your phone #
--
Windstream DSL 3000/384 SS 4200(briged) WRT54GL WDS to 3 WRT54G's as wireless repeaters all running Tomato(v1.18) 8 boxes 4 wired, 4 wireless. MagicJack for VOIP
DarthPrime

join:2005-02-12

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

said by flipper913 See Profile :

said by DarthPrime See Profile :

How do you check on the website to see if your area has the new speeds?
»www.windstream.com
and put in your phone #
Thanks. According to the website I should be able to get 1.5 and thats it. It doesn't list the 6 meg package that I currently have. Maybe it hasn't been updated yet.

bsc
Premium
join:2003-03-11
Lexington, KY

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

LOL after all that hype, shadow couldn't even get the scoop! :-D

This is great news, I will order tomorrow, but they will have to send me a 4200 modem because I don't have one.
bcruze

join:2006-03-03
USA
interesting ...
austin_d756

join:2007-06-20
united state
Well apples and beans.

I want ADSL2+!

Does that mean the 1.5meg tier and 512 is no longer existent?

Does it say anything about upload?

I guess I'll learn more when it comes here =]

dsl in lexington

@alltel.net

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

The ad only showed the 3, 6 and 12 meg speeds.
The ad said nothing about upload.

bsc
Premium
join:2003-03-11
Lexington, KY
Interestingly, I live practically across the street from the CO that Shadow works in and when I put my number in on the website it says nothing about 12mb speeds. We will see what they say tomorrow I guess.

bsc
Premium
join:2003-03-11
Lexington, KY

Correction, as of today it now says:

Broadband 12 Mbps $19.99 per month
Download Max. Speed of 12.0 Mbps, Upload Max Speed of 768 Kbps. Pricing good for first 6 months and requires qualifying services. After six months, current list price applies.

bsc
Premium
join:2003-03-11
Lexington, KY


1 edit
OK I just called and ordered the 12mb. It is $45/mo, and if you get Greenstreak the whole package is $50 per month. I tried to get the 19.99 promo but he would not give it to me, even after saying I would sign a 1 year contract, etc. He said he looked it up and there are no $19.99 promos in Lexington.
DarthPrime

join:2005-02-12


3 edits

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

said by bsc See Profile :

OK I just called and ordered the 12mb. It is $45/mo, and if you get Greenstreak the whole package is $50 per month. I tried to get the 19.99 promo but he would not give it to me, even after saying I would sign a 1 year contract, etc. He said he looked it up and there are no $19.99 promos in Lexington.
$45... not to bad. I'll put in my order later this week. I just checked and it is listed as being available to me on Windstream.com. It wasn't listed yesterday. How long does it take to get upgraded?

Also does anyone know how the bundles for phone/internet work?

I have the connect unlimited phone plan, and 6 meg fiber broadband right now. On the bill it shows $44.99 for the phone, and $34.99 for the fiber before taxes, fees, etc... Also is the $4.99 protection plan normal on your bill? I don't remember signing up for it, and have no clue what it does. I looked online and it says there is a connect unlimited/broadband bundle for $64.98. It says it includes any Broadband package. I guess I need to call them and see if that includes the 6 meg I have now, or even the 12. Looking at the web and then at my bill I got today it really looks like I'm paying more than I should.

bsc
Premium
join:2003-03-11
Lexington, KY

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

He told me it would be active as of tomorrow morning, but I don't have a 4200 modem so they are shipping me one for free.
DarthPrime

join:2005-02-12

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

said by bsc See Profile :

He told me it would be active as of tomorrow morning, but I don't have a 4200 modem so they are shipping me one for free.
Thats fast! I waited over a week to go from 3 meg to 6 meg.

I'm going to call this afternoon, and setup the upgrade.

flipper913
Look Ma Real Broadband

join:2001-09-24
Tiger, GA

said by bsc See Profile :

He told me it would be active as of tomorrow morning, but I don't have a 4200 modem so they are shipping me one for free.
I'm the phone with them now and they wanted to ship me a new modem for free also, even though I have a 4200..But all that's needed is a firmware update (which I've already done). In any event I have a spare 4200 that I will make sure the firmware is updated and it will be provisioned tomorrow
will keep u updated
--
Windstream DSL 3000/384 SS 4200(briged) WRT54GL WDS to 3 WRT54G's as wireless repeaters all running Tomato(v1.18) 8 boxes 4 wired, 4 wireless. MagicJack for VOIP

dsl in lexington

@alltel.net

I have called Windstream today trying to see what new speed I qualify for. They tell me that their speed qualify tool is having problems. They said their computers were having problems today. Anyone having problems trying to find out what new speed you qualify for when you call Windstream?

dsl in lexington

@alltel.net

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

update-
Called Windstream back and was told that they would have to send a request to the speed provision department to see what speed my line could handle above my current 3 meg. They said it could take 2 days to check the line for the new speeds. They will call to tell me what new speed I qualify for.
austin_d756

join:2007-06-20
united state

1 edit
Anyone got any Speedtest pictures and what is the price after 6 months?

flipper913
Look Ma Real Broadband

join:2001-09-24
Tiger, GA

Does anyone know what the new firmware # is?..my old # was 004-D241-A4Q...the new one is 004-D241-A83.
just thought Shadow or someone else might know.
Just put my 4200 back in "router" mode till the upgrade comes through
--
Windstream DSL 3000/384 SS 4200(briged) WRT54GL WDS to 3 WRT54G's as wireless repeaters all running Tomato(v1.18) 8 boxes 4 wired, 4 wireless. MagicJack for VOIP

shadowfax
Premium
join:2007-01-06
Lexington, KY

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

said by flipper913 See Profile :

Does anyone know what the new firmware # is?..my old # was 004-D241-A4Q...the new one is 004-D241-A83.
just thought Shadow or someone else might know.
Just put my 4200 back in "router" mode till the upgrade comes through
The new 4200 modems have the new firmware upgrades and also contain WS's "walled garden setup software. Instead of the modem holding the username and password, they are held by the aggrigator at the main exchange Redback routers. New customers cam make up their own login and password, and the helpdesk can now log into youre 4200 for trouble shooting issues. This software is identical to the new 2wire networking units. The setup so far only works for windows2000, xp, and vista, and not on Mac's either. These new modems are going to all adsl2 customers, and new customers.

bsc
Premium
join:2003-03-11
Lexington, KY

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

I will pay you US Dollars to set my modem to that. Come on. All the cool super techs are doing it. Plus I live like a few blocks from your CO!

COME ON!

shadowfax
Premium
join:2007-01-06
Lexington, KY

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

If only I was in charge.....

bsc
Premium
join:2003-03-11
Lexington, KY

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

shadow do you know what the 12mbit plans are provisioning at? Thanks.

shadowfax
Premium
join:2007-01-06
Lexington, KY

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

Since I havent seen it yet, my guess is around 14 meg, I'm sure I will see it real soon.

iqsr
Afflicted With T.A.S
Premium
join:2003-12-16
Abernathy, TX
·Windstream

It is allegedly available in my small town here in Texas. I ordered today, but am having problems updating my 4200 via the Windstream Broadband Check up center. Is anyone else having the problem upgrading there 4200.
--
Definition of T.A.S: Technology Acquisition Syndrome

flipper913
Look Ma Real Broadband

join:2001-09-24
Tiger, GA

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

said by iqsr See Profile :

It is allegedly available in my small town here in Texas. I ordered today, but am having problems updating my 4200 via the Windstream Broadband Check up center. Is anyone else having the problem upgrading there 4200.
Yep I had to take my laptop and hook it straight to the modem so there where no other network stuff to interfere with the upgrade.....after that it upgraded fine..
--
Windstream DSL 3000/384 SS 4200(briged) WRT54GL WDS to 3 WRT54G's as wireless repeaters all running Tomato(v1.18) 8 boxes 4 wired, 4 wireless. MagicJack for VOIP

iqsr
Afflicted With T.A.S
Premium
join:2003-12-16
Abernathy, TX
·Windstream


1 edit

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

said by flipper913 See Profile :

said by iqsr See Profile :

It is allegedly available in my small town here in Texas. I ordered today, but am having problems updating my 4200 via the Windstream Broadband Check up center. Is anyone else having the problem upgrading there 4200.
Yep I had to take my laptop and hook it straight to the modem so there where no other network stuff to interfere with the upgrade.....after that it upgraded fine..
I connected directly to my PC no network gear in the chain and I still could not get it to upgrade. I will try to upgrade it again if no luck I will wait for the new modem 4200 to show up in 3 to five days.

shadowfax
Premium
join:2007-01-06
Lexington, KY

said by iqsr See Profile :

It is allegedly available in my small town here in Texas. I ordered today, but am having problems updating my 4200 via the Windstream Broadband Check up center. Is anyone else having the problem upgrading there 4200.
No luck on that either, it may be easier to order a new modem, or the 2wire unit.

iqsr
Afflicted With T.A.S
Premium
join:2003-12-16
Abernathy, TX
·Windstream


1 edit

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

Thanks shadowfax. They are suppose to send me a new modem out. I am a patient man I can wait for it to arrive.
--
Definition of T.A.S: Technology Acquisition Syndrome

bsc
Premium
join:2003-03-11
Lexington, KY
My question is, will my Internet stop working once they upgrade me and I am still on the 4100? Seems likely! That will suck.
DarthPrime

join:2005-02-12


1 edit

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

Guy I talked to on the phone was pretty clueless about ADSL2. He told me at first 6 meg was as fast as it went, but quickly said they had 12 meg for $49.99 a month. A few mins later he said it was $44.99 a month and I could get it for the first 6 months for $19.99 even though I wasn't a new customer.

I was going to sign up, but they have put a hold on all 12 meg upgrades until tomorrow morning. He said they got the information that none can be entered until then. I told him thanks, and I would call back in the morning. He said they would need to send me a new modem, but after I explained I was on fiber he said I should just reset my Linksys, and the upgrade should only take about 24 hours.

So who knows what I'll end up with tomorrow. Going to call tomorrow afternoon when I get back from registering for my Fall 2008 classes.

shadowfax
Premium
join:2007-01-06
Lexington, KY

One cool thing now, 3 meg customers are being over provisioned at 3.54 meg to give a true 3 meg speed, no word yet on 1.5 meg customers. Another cool thing i noticed today, on vacant dsl pins, my test set will train up at about 8, or 9 meg, which is the raw bandwidth feeding that node, today it trained up at 24 meg, I was stunned.

Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
·Windstream

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

said by shadowfax See Profile :

One cool thing now, 3 meg customers are being over provisioned at 3.54 meg to give a true 3 meg speed......
Good ole' Orange Springs trains at 3072. I was not stunned.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.13 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |

flipper913
Look Ma Real Broadband

join:2001-09-24
Tiger, GA
Shadow, will the speed upgrade require a "modem re-boot" or will the provisioning show up automatically?.

See 6 replies to this post

dsl in lexington

@alltel.net

Yesterday and today I have been in contact with Windstream trying to find out if I can be upgraded to the 6 or 12 speed from my current 3 meg. I have been told that 3 meg is all my area can get at this time. I was told that my local wire center on Wilson Downing Road is not ready to handle 6 or 12 meg speeds. They said a tech did a field test and said the Wilson Downing office can only handle up to 3 meg. Is it really true that the Wilson Downing office can't handle any speed above 3 meg? I feel like Windstream is telling me what was available with the old adsl technology and not looking at what is available with the new adsl 2 technology. Could it be that not all of the Wilson Downing office service areas have been upgraded for the new speeds yet?

See 19 replies to this post
Tim618

join:2003-10-14
Garrettsville, OH
put my number in on windstream.com and now it lists 3 meg available, i've had 3 mb before but it never showed on the site. I have 1.5 mb now. Do you think that the 3mb is through ADSL 2? Also, is their going to be a 3.0/768 tier?
DarthPrime

join:2005-02-12

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

Well they have sent my order to engineering to make sure I can get 12. Even though I am a fiber customer I might not be able to get it. They told me fiber should get up to 24 meg, but my area was only showing 3 meg available.

I currently have 6 meg though, and they want to make sure the 12 meg will come in good before they offer it to me. They told me if it didn't work they would set it back to 6 meg, and my monthly bill want change.

Who knows...

They said if I don't see any speed upgrades by Monday afternoon to call them back and see whats going on.
austin_d756

join:2007-06-20
united state
Cons of fiber: Can't get above 6m

Interesting.
DarthPrime

join:2005-02-12

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

I know. It seems like the problem I'm having with this upgrade is the fact that for my area it pulls up as 3 meg being the fastest. It doesn't take into fact that I have fiber at all.

Just odd. I hope the 12 meg goes though, but it may take awhile and a few calls to get it going.
myname8

join:2008-03-01

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

customers have been seeing 12 meg upgrades go through since monday some on fiber some on copper.

I laugh at whoever made the statement fiber can't get above 6meg, wow, no further comment
DarthPrime

join:2005-02-12


1 edit

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

Well that might be my case. I have fiber and the 6 meg package. However everytime they pull up the info for my area it says 3 meg only.

I really don't know. I knew I'd have problems upgrading to the 12 meg package, because of the trouble I had to get the 6 meg.

I hope it goes though. They are actually sending out people to test the lines in my area to see if I can get 12 meg. They said it might take 48 hours to do everything, and if I don't have any upgrades by Monday to call them. Not trying to sound down on Windstream, because my service has been very good, and the packages are well priced, but I can almost bet I'll have to call on Monday.

I guess it could be as simple as my area isn't ready for ADSL2. I'm not sure though. However if I put my phone number into the Windstream.com website the highest package is 3 meg. However I've had the 6 meg for a few months with no problems and excellent speeds.

Is there anything I should ask about if I have to call again? I know fiber can go faster than 6 meg. The fiber help desk was just afraid that since it says only 3 meg on their computers that if they give me the 12 meg it might not work right. That was their whole reason to get the lines tested, etc...
bcruze

join:2006-03-03
USA
·Windstream


1 edit
wanna hear something crazy. my boss has had cable internet for a year and a half now. he was saying it was amazing how fast he could download .iso images from microsoft. being a msdn partner. i told him you did know insight offers a 20Mb download service right ???.... he said he had NO idea. so he called insight, talked to someone in louisville, kentucky. they switched him to the 20Mb service over the phone. we didn't even have to reboot the modem.

Instantaneous switchover

sigh

iqsr
Afflicted With T.A.S
Premium
join:2003-12-16
Abernathy, TX
·Windstream

My new modem showed up yesterday. I was supposed to be up in running within twenty four hours with 12Mbps service. No dice. I just called in to tech support and they were of no assistance. I was told to call the billing office and they would be able to help me. This is starting to have overtones of the problems that I had trying to upgrade to 6Mbps service. i hope I do not have to go through all of that hassle again.
--
Definition of T.A.S: Technology Acquisition Syndrome
shealyse
Premium
join:2004-04-15
Lexington, SC
·Windstream
·VoicePulse
·ViaTalk
·RoadRunner Cable

Well, I'm in Lexington (SC, not KY) and upgraded from the 3MB to the 12MB tier. The order was completed yesterday, but my 4200 (with the latest firmware) still shows the 3MB provision. I called India (aka tech support) last night and they had me factory reset the modem and reconfigure it. It still shows 3MB. Tech support said to sit back, wait and it will pick up the new speed. I called the order center this morning and they show it as complete.

Any advice as to what I should do next? Should I keep hounding tech support or is there some other department to call that actually knows what is going on?

bsc
Premium
join:2003-03-11
Lexington, KY


2 edits
Ordered on Monday, they were supposed to ship me a modem.. said it would take a couple days and I still have not received my modem. Further, my 4100 is still synced, which makes me question if I have been provisioned either.

What a mess. I haven't seen one single person post a speedtest or proof that they were actually upgraded.

Epic Fail.

shadowfax
Premium
join:2007-01-06
Lexington, KY

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

Not that this makes anyone feel any better, but the new software that implemented this past weekend is still having major issues. All of the new upgrades are having to be done manually, where before the automated system handled the majority of provisioning. Even us field techs are running into problems with everyday dsl installs, and troubles. Just a little more patience please.

bsc
Premium
join:2003-03-11
Lexington, KY

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

Shadow, I work in IT, I understand how it is when things just don't work. Believe me I feel for you guys.

At the same time, my users are never happy with us if we provide them service like this, and as customers neither is this acceptable from a major telco.

I respect you and your coworkers for the job you do.. this problem is higher than you I think.
ChadS81

join:2008-01-20
Saint Marys, PA
·Windstream

Re: ADSL 2 NOW IN LEXINGTON SAYS AD

I was interested in trying out the new 12mb connection as I game and download torrents often. However, after reading all of the testimonials I'll hold off and stick with my 6MB connection until all the kinks are worked out of the new 12mb connection.
Forums » Selected ISP Support » WindstreamFirewall gone crazy »
« [Troubles] using phone kills windstream 4200 modem connection  
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