VanDivX
join:2003-07-22
edit:
April 20th, @04:03PM
| reply to Acanac Inc
Re: Free Trial
thank you for the trial acct details, I connected this weekend no problems, however I may have some DNS issue on your connection - many websites become unreachable when I log into the free trial, possibly one third or half of them, the browser is not even trying to load them but loads 404 page right away, when I log back into Sympatico acct I can load all websites no problem
I went into acct login and and besides login details (username/pass) I also entered in primary and secondary DNS servers (normally they would be assigned automatically and I suppose they were but DNS wasn't working right) - because I didn't know which DNS servers Acanac uses, I found myself some public OpenDNS servers on internet and used those and it worked, I could connect even to those websites that previously didn't work, when checking later on which DNS serves are actually used, I found I was automatically assigned DNS 1&2 from Acanac (67.55.0.11 & 66.49.220.95) and the third DNS was OpenDNS server, one of those I entered in myself (208.67.222.222)
however after some time it all reverted and again websites became inaccessible and when I connected back to Sympatico it was OK again, possibly something fishy with your DNS servers perhaps?
anyone out there with such problems?
vanDivX |
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VanDivX
join:2003-07-22
edit:
April 20th, @10:08PM
| well, I don't know anymore what to think, five minutes ago I couldn't load dslr forums at all incl this my post here, now I can, if I open up google in IE7 some of those links you see there at the top like 'groups' or 'documents' or 'photos' simply wouldn't load, now they all do without myself doing anything except that I have been copying and pasting links btw firefox and IE to see if its browser dependent or not (seems like it is not) and also btw two computers to see if its computer dependent behaviour (doesn't seem to but with things changing as they do I can't be sure of anything anymore), I find this bizare and its hard to keep my head on my very own shoulders, this is like nightmare Acanac, I don't see how the fault is on my LAN and on my PCs
I would hate to fault your service but something is not right here
all I can think of is that I log to Acanac free trial and it works except I may run into this flaky DNS problems (or what seem very much like that) and it makes me not trust my browser, I don't know when it will fail me next, never seen anything like that when logged to sympatico, do DNS servers somehow have to settle in or what
right now when these forums work and I posted this, I tried to reload this page »www.clarkconnect.com/downloads/isos.php and it comes up blank without even trying to reload much (I use their gateway firewall but so far don't have reason to suspect it)
what's funny is that this webpage won't load in firefox or IE on this PC but will load just fine on another one, before when I tested the google links, they were inaccessible in the same way on both PCs, things change on me that I must say I can't make head or tail of it, something very rotten here.dslrepr
vanDivX |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| I know for the last week or so dslreports.com has been under a DOS attack. I don't know if your problems are related to this. As for this service we have not encountered any problems over the last while. You can also ask current clients in our own forums located at »community.acanac.com/acanac/ |
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VanDivX
join:2003-07-22
| I took a break and also to see if it is ISP dependent, so far it seems so
tonight or more likely tomorrow I will try again, I use ClarkConnect gateway and can either connect in with DNS servers automatically assigned or I can manually add them, it didn't make any difference btw the two and it is most certainly trouble with DNS, there is no logic to it which websites can't be loaded but they seem to be more or less the same ones as far as I can tell
also it is abrupt refusal to load site - no trying to load them - which points very strongly to DNS problem
most bedeviling is that situation can change in ten minutes either way, sites can be loaded but later on they can't anymore and then they can again
thx for response, I am not trowing towel in yet |
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VanDivX
join:2003-07-22
edit:
April 28th, @01:29PM
| I give up, DNS problems persist even when I switch to another router and power down the modem (bridged Speedstream 5200) before connecting (it might be keyed somehow to Sympatico's modems connection), loading up of websites fluctuates on and off with some always loading and some loading for a while and then not again, its got nothing to do with some DOS attacks, apparently you won't be able to help and I don't know anymore what to do with this
not sure still if the 'trial mode' might be responsible or using Bell supplied equipment on Acanac servers, if once I would get the modem from Acanac (following subscription) it would be different, I just don't know, my experience doesn't reach that far even if I am fairly knowledgable in networking (like I know what DNS is)
BTW for how long is the trial login good for? |
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Farshid420
join:2006-03-24
North York, ON | VanDivX, I believe 30 days  |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON | Farshid420 is correct. It will last for 30 days.
Best Regards,
Paul
»www.acanac.ca |
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VanDivX
join:2003-07-22
edit:
May 1st, @03:00AM
| what kind of modem does Acanac sell and or recommend, I suppose it shouldn't make difference as far as my troubles go, still that's only thing I can think of that might make a difference
most damnable thing is that as soon as I loging back to sympatico the DNS issue goes away as if by magic and returns immediately as I loging to Acanac (while letting DNS setting to automatic in both cases - but it doesn't improve anything if I choose my own DNS servers with Acanac)
bottom line is I think, perhaps I got some rotten free trial login details if that is at all possible, could I get another set? I hardly used the free trial I got anyway because in half hour I always switched back to Bell, its not like I ask for some free ride |
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VanDivX
join:2003-07-22
edit:
May 1st, @01:30PM
| seems after all there are some DNS issues @ Acanac
»community.acanac.com/acanac/view···p?t=5805 |
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Farshid420
join:2006-03-24
North York, ON
 ·Acanac Inc.
 ·Rogers Hi-Speed
| VanDivX, you're right that there were DNS problems a few days back, and a thread was started regarding those issues in the Canadian Broadband section as well, but I don't think that those probs are the same as the ones that you've been having, as you've been having issues since April 20th. I wish I could help you further, but I can't seem to figure out what might be wrong... what you could do is test using the DNS servers at OpenDNS.org instead and see if you see any differnce when using the Acanac connection.
Hope that helps :P |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| The DNS issues were resolved over the weekend. We are currently getting an A+ ratting at DNSstuff. My feeling is that it's an MTU setting. Your Sympatico modem might not be able to support our higher or lower MTU settings. Please login to your modem and post your MTU stats.
Best Regards
Paul
»www.acanac.ca |
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VanDivX
join:2003-07-22
edit:
May 4th, @03:57AM
| I believe I solved my problem (didn't test it yet but I am sure that will be it) and wonder why somebody didn't point it out already 
I was reading up on clarkconnect forum (I use their router/firewall) about DNS issues hoping to come across some ideas and somebody over there mentioned -> "all my lan comps point to cc for dns" and that's when I saw the light, that must be it, all my PCs on LAN are on static IPs and their DNS server's entries (in TCP/IP protocol setting) point to Bell's servers DOH
if PC is given static IP, one has to enter DNS servers of course and I remember years back I set it to Bell's DNS servers because setting it to my firewall/gateway didn't work (although it should with CC since it provides DNS server but back then I had normal home router and those don't have them)
I didn't try this solution yet but I am fairly sure that will be it, next time chalk this one up as a querry to ask people who have DNS troubles (btw I need static IPs because I access PCs on my lan remotely, I realize not that many folks do that and run on DHCP and then this problem doesn't arise)
Edit: tested and proved I was right about it, case closed |
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