Plasma99
join:2008-04-20
Eugene, OR
| New Arris tm502g modem slowing internet to a crawl.
I just switched out my Motorola Surfboard for an Arris tm502g telephony modem. There is another thread on here about this and I registered to post in that, but it said the topic was too old, although the OP's problem was never solved and I have the same problem.
I took my old modem to the Comcast office and exchanged it for the Arris modem. I plugged it in and called and had it provisioned and set up. The internet worked, but I was pinging google.com at 1500ms or more. The problem was my roommate using uTorrent and Soulseek and uploading a lot, but the setting he had were exactly the same as they were with the old modem. We had to lower the upload limit to only 20k before we were getting normal pings again. With the old modem we could set the upload at 80k and it would peak at 150k. But with this new modem if the limit is set much higher than 20k the internet slows to a crawl. Is there anything I can do? |
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gar187er
Premium Alcoholic
join:2006-06-24
Dover, DE | moto surfboard modem?? for an arris 502 emta?!?!
ummmmmm how did you get an emta handed to you at the office??!
they dont distribute those to customers... |
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Plasma99
join:2008-04-20
Eugene, OR | They have self install kits. They said they just started with them last week. It came new in a box with another box with 2 free cordless phones in it. |
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gar187er
Premium Alcoholic
join:2006-06-24
Dover, DE
1 edit | reply to Plasma99
worst idea ever....does that self install kit come with a ingress scanner? |
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Plasma99
join:2008-04-20
Eugene, OR | A what? Why is a self install kit a bad idea? It's not difficult to plug the modem into the wall and then the phone line into the modem. |
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gar187er
Premium Alcoholic
join:2006-06-24
Dover, DE | reply to Plasma99
if its that easy, then no one would have problems with CDV ever!!! |
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Plasma99
join:2008-04-20
Eugene, OR | I have no problems with the phone part of it. The modem is just 4x slower than my old one and I was asking on here whether anyone else had that problem. What sort of problems would anyone ever have installing this thing? You just plug it in. |
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CableDaddy3
join:2005-03-23
Grayling, MI
| reply to Plasma99
said by Plasma99  :A what? Why is a self install kit a bad idea? It's not difficult to plug the modem into the wall and then the phone line into the modem. Because voip is more sensitive to problems than internet traffic. You can have crappy wiring and splitters and the internet may work fine. The same wires will cause echoing and breakup on a phone call. More than 2/3 of the phone self install kits will result in a technician coming out to fix something. It's not that the emta caused the problem. The problem was always there, you just never noticed it.
Not saying that's what's going on with you, just answering your question. |
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MadMANN
Premium
join:2005-08-19
 ·Comcast
| reply to Plasma99
said by Plasma99 :I have no problems with the phone part of it. The modem is just 4x slower than my old one and I was asking on here whether anyone else had that problem. What sort of problems would anyone ever have installing this thing? You just plug it in. Wow, you just solved 2/3 of my stress in life. I had no idea you could just plug it in and it would work. Damn, I've been working too hard.
Being serious, but just messin. . .
Anyway, In my area to be honest, I have found the MTAs to be a bit quicker than the Motos. We use the same 502 model as you have. Could you post the signal levels, please? |
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Plasma99
join:2008-04-20
Eugene, OR
| How do I post the signal levels? Is this what you mean?
Downstream
Freq/Power: 567.000 MHz 3 dBmV
Signal to Noise Ratio: 36 dB
Modulation: QAM256
Upstream
Freq/Power: 30.000 MHz 31 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
Status
System Uptime: 8 days 18h:16m:18s
Computers Detected: 1
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: FRI APR 25 13:07:58 2008 |
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goinlowlowlow
@myvzw.com | reply to Plasma99
return is very low....no wonder why its slow... |
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Plasma99
join:2008-04-20
Eugene, OR | and how do I fix this? |
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