Company Forums » Companies beginning with H » Hypersurf Internet Services > Hypersurf bought SurfCity, now my service is s***

Hypersurf bought SurfCity, now my service is s***

I was having difficulty with POP3 access to my email tonight and my phone call to customer support voicemail (7:30pm) was returned in less than 5 minutes. Richard gave me information that was helpful. Migrating an entire companies customer base to a new ISP operations center is not an easy task and I expect a glitch or two during the transition. I know from conversations with Surfcity's 'Rosemary' that both Surfcity and Hypersurf are working hard to minimize the glitches.

reply to mbstone
Ever since Hypersurf bought SurfCity, my DSL speeds has been very unreliable. Some days it is in the 2500s in the morning, than for no reason it drops to between 500 to 800kbps. Have been working with their support for over almost 2 weeks, still cannot find the problem. I have eliminated possibility of internal problems by using a different DSL modem (Sent by HyperSurf) and a notebook at the dmark (phone room of the building that only phone company and landlord has keys). Verizon says it is not the line. Hypersurf says it is not them, they have OC3. I am on the last straw with Hypersurf.