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Comcast monitors BBR forums too! »
« chinatelecom  
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ptrowski
Got Helix?
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join:2005-03-14
Putnam, CT
clubs:
How many people here get calls?

It's great that they are monitoring social networking sites, but how about monitoring here and showing more of a presence?


DaveNJ
No Fear

join:1999-09-01
New Jersey
or just listening to there customers ?


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk

said by DaveNJ See Profile :

or just listening to there customers ?
That makes too much sense.


en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME


1 edit
Because they know anyone that has any sort of technical knowledge WILL complain at a technical level.

Social sites are more generic, and have a larger presence, and will have more readers. I.e. I'd suspect there's more 13-35 year olds on social networking sites for many different reasons. Get a few complaints across a large social network, and large amounts of people may look for alternatives.
--
Canada = Hollywood North


battleop

join:2005-09-28
00000
reply to ptrowski
Would you want to post on a site that loves to bash you?


ptrowski
Got Helix?
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join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk

said by battleop See Profile :

Would you want to post on a site that loves to bash you?
Silence and/or no representation does help?
There are other CEO's and rep's of companies that post here even in the face of bashing.
Comcast chose to use Sandvine. In my opinion they made the mess, but how they clean it up can restore some of that image.
--
"A religious war is like children fighting over who has the strongest imaginary friend."

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Forums » Comcast Monitoring Twitter For User ComplaintsComcast monitors BBR forums too! »
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