Re: New Arris tm502g modem slowing internet to a crawl. in Comcast HSI http://www.dslreports.com/forum/r20364633 en Fri, 04 Dec 2009 23:35:02 EDT Fri, 04 Dec 2009 23:35:02 EDT Re: New Arris tm502g modem slowing internet to a crawl. http://www.dslreports.com/forum/remark,20390970 Plasma99 : and how do I fix this?]]> http://www.dslreports.com/forum/remark,20390970 Sat, 26 Apr 2008 12:48:25 EDT Re: New Arris tm502g modem slowing internet to a crawl. http://www.dslreports.com/forum/remark,20388990 anon : return is very low....no wonder why its slow...]]> http://www.dslreports.com/forum/remark,20388990 Fri, 25 Apr 2008 22:41:53 EDT Re: New Arris tm502g modem slowing internet to a crawl. http://www.dslreports.com/forum/remark,20387341 Plasma99 : How do I post the signal levels? Is this what you mean?

Downstream
Freq/Power: 567.000 MHz 3 dBmV
Signal to Noise Ratio: 36 dB
Modulation: QAM256
Upstream
Freq/Power: 30.000 MHz 31 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16

Status
System Uptime: 8 days 18h:16m:18s
Computers Detected: 1
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: FRI APR 25 13:07:58 2008]]> http://www.dslreports.com/forum/remark,20387341 Fri, 25 Apr 2008 17:09:06 EDT Re: New Arris tm502g modem slowing internet to a crawl. http://www.dslreports.com/forum/remark,20382427 MadMANN :
said by Plasma99 See Profile :

I have no problems with the phone part of it. The modem is just 4x slower than my old one and I was asking on here whether anyone else had that problem. What sort of problems would anyone ever have installing this thing? You just plug it in.
Wow, you just solved 2/3 of my stress in life. I had no idea you could just plug it in and it would work. Damn, I've been working too hard.

Being serious, but just messin. . .

Anyway, In my area to be honest, I have found the MTAs to be a bit quicker than the Motos. We use the same 502 model as you have. Could you post the signal levels, please?]]> http://www.dslreports.com/forum/remark,20382427 Thu, 24 Apr 2008 21:15:10 EDT Re: New Arris tm502g modem slowing internet to a crawl. http://www.dslreports.com/forum/remark,20373374 CableDaddy3 :
said by Plasma99 See Profile :

A what? Why is a self install kit a bad idea? It's not difficult to plug the modem into the wall and then the phone line into the modem.
Because voip is more sensitive to problems than internet traffic. You can have crappy wiring and splitters and the internet may work fine. The same wires will cause echoing and breakup on a phone call. More than 2/3 of the phone self install kits will result in a technician coming out to fix something. It's not that the emta caused the problem. The problem was always there, you just never noticed it.

Not saying that's what's going on with you, just answering your question.]]> http://www.dslreports.com/forum/remark,20373374 Wed, 23 Apr 2008 10:36:18 EDT Re: New Arris tm502g modem slowing internet to a crawl. http://www.dslreports.com/forum/remark,20371061 Plasma99 : I have no problems with the phone part of it. The modem is just 4x slower than my old one and I was asking on here whether anyone else had that problem. What sort of problems would anyone ever have installing this thing? You just plug it in.]]> http://www.dslreports.com/forum/remark,20371061 Tue, 22 Apr 2008 20:59:29 EDT Re: New Arris tm502g modem slowing internet to a crawl. http://www.dslreports.com/forum/remark,20369594 gar187er : if its that easy, then no one would have problems with CDV ever!!!]]> http://www.dslreports.com/forum/remark,20369594 Tue, 22 Apr 2008 16:29:17 EDT Re: New Arris tm502g modem slowing internet to a crawl. http://www.dslreports.com/forum/remark,20368579 Plasma99 : A what? Why is a self install kit a bad idea? It's not difficult to plug the modem into the wall and then the phone line into the modem.]]> http://www.dslreports.com/forum/remark,20368579 Tue, 22 Apr 2008 13:22:24 EDT Re: New Arris tm502g modem slowing internet to a crawl. http://www.dslreports.com/forum/remark,20366889 gar187er : worst idea ever....does that self install kit come with a ingress scanner?]]> http://www.dslreports.com/forum/remark,20366889 Tue, 22 Apr 2008 06:33:30 EDT Re: New Arris tm502g modem slowing internet to a crawl. http://www.dslreports.com/forum/remark,20364633 Plasma99 : They have self install kits. They said they just started with them last week. It came new in a box with another box with 2 free cordless phones in it.]]> http://www.dslreports.com/forum/remark,20364633 Mon, 21 Apr 2008 18:43:00 EDT Re: New Arris tm502g modem slowing internet to a crawl. http://www.dslreports.com/forum/remark,20361538 gar187er : moto surfboard modem?? for an arris 502 emta?!?!

ummmmmm how did you get an emta handed to you at the office??!
they dont distribute those to customers...]]> http://www.dslreports.com/forum/remark,20361538 Mon, 21 Apr 2008 06:24:35 EDT New Arris tm502g modem slowing internet to a crawl. http://www.dslreports.com/forum/remark,20359199 Plasma99 : I just switched out my Motorola Surfboard for an Arris tm502g telephony modem. There is another thread on here about this and I registered to post in that, but it said the topic was too old, although the OP's problem was never solved and I have the same problem.

I took my old modem to the Comcast office and exchanged it for the Arris modem. I plugged it in and called and had it provisioned and set up. The internet worked, but I was pinging google.com at 1500ms or more. The problem was my roommate using uTorrent and Soulseek and uploading a lot, but the setting he had were exactly the same as they were with the old modem. We had to lower the upload limit to only 20k before we were getting normal pings again. With the old modem we could set the upload at 80k and it would peak at 150k. But with this new modem if the limit is set much higher than 20k the internet slows to a crawl. Is there anything I can do?]]> http://www.dslreports.com/forum/remark,20359199 Sun, 20 Apr 2008 16:09:54 EDT