how-to block ads
|
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
 ·Verizon FIOS
| Local channel converter limited to 2-49 There's a lot of posts re: the free converter box. I'll post my experience.
Connected the box, authenticated by calling the 888 number. Waited 30 minutes. No go. Went to work.
Came home, authenticated by website. Serial number showed up accurately. Still no go.
After dinner, called the GoDigital team, who said call FSC.
Automated voice prompted me through a STB reset.
DCT700 came up with video ok. It appears the video is locked only to 2-49. Using the remote to access higher channels shows a on-screen message about "technical difficulty" with that channel.
If anyone is thinking they'll get something for nothing, all I got was local channel conversion. Can't argue with that for free.
Converter did not show up on my current bill, so that's good.  | |
|  
Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY | Re: Local channel converter limited to 2-49 You are suppose to get all the channels the other STBs get. There is either something wrong with that converter or the signal going to the converter is not strong enough. | |
| |
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
| Re: Local channel converter limited to 2-49 said by Telcoguru  :There is either something wrong with that converter or the signal going to the converter is not strong enough. Connected it in the same place, and to the same TV that the QP-STB is, and with the same cables. 2-49 only. | |
|
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
| DCT700 details.
Version 04.10
Build 20071005-1512
Firmware 03.18
Platform ID 176
Maybe these are newer ones that are being specifically targeted to the GoDigital project, different than the ones being distributed for fee.
If your free DCT700 converts all channels, are your hardware details the same? | |
| |
Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY | Re: Local channel converter limited to 2-49 I've installed a few dozen so far and everyone of them has gotten all of the channels subscribed to. I would call the FSC and tell them to hit that box again to see if it brings up the remaining channels. | |
| | |
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
| Re: Local channel converter limited to 2-49 I called, they zapped, and it works.
For the record, there were two attempts at activation, one auto-bot reset, and one live person reset.
FSC tech said he has a number of things he can do. When I told him the auto-bot reset gave me partial results, he did whatever he did, and it now works. He said he could have issued the weakest command, but he did something a step above that.
Thanks all for your assistance, including the FSC person.
I'll say it again here. I have not had a billing or service problem that was not resolved to my satisfaction when I talked to a Verizon person. | |
| | | |
Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY | Re: Local channel converter limited to 2-49 Glad to hear it is working correctly. Enjoy it. | |
| | 
HenryFarpolo
Premium
join:2003-08-31
Andover, MA
| said by birdfeedr :DCT700 details. Version 04.10 Build 20071005-1512 Firmware 03.18 Platform ID 176 Maybe these are newer ones that are being specifically targeted to the GoDigital project, different than the ones being distributed for fee. If your free DCT700 converts all channels, are your hardware details the same? I have four DCT700's with the same details, and I get all channels, including premiums. | |
| 
GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
| Sounds like the box might just be passing the signal through and not decoding it. Obviously, if it's just passing through, the box isn't doing anything and you're getting 2-49 as if the cable is hooked directly to the TV.
Triple check the cable from the wall is going to the input of the converter and the output to the TV. 
--
Tweaked your connection? | Mail Parse | Speed Converter | |
| |
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
1 edit | Re: Local channel converter limited to 2-49 said by GeekNJ :Sounds like the box might just be passing the signal through and not decoding it. Except I have to use the remote to select channels because the TV is set to reception on channel 3.
Just in case, I connected via component video, and have to select my TV's channel 91 for AV input. Same results.
I am in the process of asking for a reboot of the STB, but will get that through an agent, rather than the auto-bot.
Currently, so I can eliminate everything except the box, I have coax coming out to a splitter, the output of which goes to the STB and the DCT. RF from STB and AV from DCT feeds the TV. In previous trials, I have swapped one box for the other with the same results, so I don't think the signal strength is a factor. With or without the splitter.
The router log showed evidence of my changing things out, so I wired everything up, and rebooted the router as well.
Will post this afternoon my results. Duty calls now, will play later.
Thanks for your suggestions.
Added: In the past, before triple play, my account did have local channels only provisioned. This may be a hold over from previous.
Also, is the DCT supposed to show up as a device in the Actiontec Connections? Right now, only the QP-2500 is visible, including in the MoCA Diagnostics page. | |
| | | braclark
join:2006-09-01
Rowley, MA
| Re: Local channel converter limited to 2-49 When I first plugged my boxes in I got the same thing as you, I could only get the channels under 100 and there was no channel or time indicator on screen. Shortly after I completed the online activation and the boxes rebooted a couple time, I had everything I subscribe to and also got an on screen display of channel number, time, and a Verizon logo.
Do you have the on screen display? | |
| | | |
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
| Re: Local channel converter limited to 2-49 said by braclark :Do you have the on screen display? Yes, but not observed until this morning. I think I tried pushing the Menu button yesterday but had no response. | |
| | Priteshp52
join:2004-02-14
Newtown, PA | I also received my boxes today, and they initially didn't work. Called Verizon, and had them do an STB reset, and everything worked.
Pritesh | |
| Dan Young
join:2007-03-06
Millstone Township, NJ | so how do i get a free box? | |
| |
Telcoguru
Premium
join:2005-08-22
Fresh Meadows, NY | Re: Local channel converter limited to 2-49 Call (888) 505-3512 for digital adapters. | |
| | | Roche1972
join:2008-02-22
| Judging from your question Dan, I guess you did not receive the letter Verizon is sending out to FiOS TV customers telling them about the transition from analog to digital on channels 2 through 49. Since you're from NJ (so am I), the transition will begin in June. Anyway, the letter says that they are offering free digital adapters (limit 3 according to what I was told on the phone by Verizon) for TV sets that currently do not have a digital adapter, set top box, DVR or cablecard. In order to receive them free, you must be a current FiOS TV customer and reside at the same address. The digital adapter cannot view VOD, widgets or IMG nor can it receive HD or record. According to the letter I had received, Northern NJ FiOS TV customers have until April 30 to get the free adapters. I received mine from UPS on Monday (I had ordered last Thursday). I followed the easy instructions, called the activation number and I was able to receive all the channels I subscribe to in less than 15 minutes (the instructions said 30 minutes but mine was activated in less than that). I sure hope that I don't get billed for my free digital adapter when my next bill comes. I have heard that some customers have been charged for them plus a $19.99 installation fee which is ridiculous since the digital adapters are self-installed. | |
| Roche1972
join:2008-02-22 | Oops! I forgot to give the number to call. Thanks Telcoguru. | |
| kes601
join:2007-04-14
Virginia Beach, VA | I don't have the time to read the entire thread to see if this got fixed, but this happened to me because the adapter was not properly activated. One call to the FSC and they sent the activation signal and it took care of it. | |
| 
Zymergy
@udel.edu | Does the free converter (DCT700) come with remote control? | |
| | 
matcarl
join:2007-03-09
Franklin Square, NY | Re: Local channel converter limited to 2-49 Yes, the older Motorola remotes | |
| | | |
|
·