Local channel converter limited to 2-49 in Verizon FIOS TV http://www.dslreports.com/forum/r20366910 en Fri, 04 Dec 2009 15:12:02 EDT Fri, 04 Dec 2009 15:12:02 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20385091 matcarl : Yes, the older Motorola remotes]]> http://www.dslreports.com/forum/remark,20385091 Fri, 25 Apr 2008 11:13:09 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20385084 anon : Does the free converter (DCT700) come with remote control?]]> http://www.dslreports.com/forum/remark,20385084 Fri, 25 Apr 2008 11:12:02 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20374045 kes601 : I don't have the time to read the entire thread to see if this got fixed, but this happened to me because the adapter was not properly activated. One call to the FSC and they sent the activation signal and it took care of it.]]> http://www.dslreports.com/forum/remark,20374045 Wed, 23 Apr 2008 12:41:15 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20373656 braclark :
said by Dan Young See Profile :

so how do i get a free box?
more information can be found in these threads:
»Got the Call and the Letter
»*Master Topic* FiosTV Going 100% Digital/All Markets]]> http://www.dslreports.com/forum/remark,20373656 Wed, 23 Apr 2008 11:32:08 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20372407 Roche1972 : Oops! I forgot to give the number to call. Thanks Telcoguru.]]> http://www.dslreports.com/forum/remark,20372407 Wed, 23 Apr 2008 02:07:08 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20372390 Telcoguru : Call (888) 505-3512 for digital adapters.]]> http://www.dslreports.com/forum/remark,20372390 Wed, 23 Apr 2008 01:57:01 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20372329 Roche1972 : Judging from your question Dan, I guess you did not receive the letter Verizon is sending out to FiOS TV customers telling them about the transition from analog to digital on channels 2 through 49. Since you're from NJ (so am I), the transition will begin in June. Anyway, the letter says that they are offering free digital adapters (limit 3 according to what I was told on the phone by Verizon) for TV sets that currently do not have a digital adapter, set top box, DVR or cablecard. In order to receive them free, you must be a current FiOS TV customer and reside at the same address. The digital adapter cannot view VOD, widgets or IMG nor can it receive HD or record. According to the letter I had received, Northern NJ FiOS TV customers have until April 30 to get the free adapters. I received mine from UPS on Monday (I had ordered last Thursday). I followed the easy instructions, called the activation number and I was able to receive all the channels I subscribe to in less than 15 minutes (the instructions said 30 minutes but mine was activated in less than that). I sure hope that I don't get billed for my free digital adapter when my next bill comes. I have heard that some customers have been charged for them plus a $19.99 installation fee which is ridiculous since the digital adapters are self-installed.]]> http://www.dslreports.com/forum/remark,20372329 Wed, 23 Apr 2008 01:33:16 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20371021 Dan Young : so how do i get a free box?]]> http://www.dslreports.com/forum/remark,20371021 Tue, 22 Apr 2008 20:52:37 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20369502 Priteshp52 : I also received my boxes today, and they initially didn't work. Called Verizon, and had them do an STB reset, and everything worked.

Pritesh]]> http://www.dslreports.com/forum/remark,20369502 Tue, 22 Apr 2008 16:13:59 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20367906 Telcoguru : Glad to hear it is working correctly. Enjoy it.]]> http://www.dslreports.com/forum/remark,20367906 Tue, 22 Apr 2008 11:11:16 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20367665 birdfeedr : I called, they zapped, and it works.

For the record, there were two attempts at activation, one auto-bot reset, and one live person reset.

FSC tech said he has a number of things he can do. When I told him the auto-bot reset gave me partial results, he did whatever he did, and it now works. He said he could have issued the weakest command, but he did something a step above that.

Thanks all for your assistance, including the FSC person.

I'll say it again here. I have not had a billing or service problem that was not resolved to my satisfaction when I talked to a Verizon person.]]> http://www.dslreports.com/forum/remark,20367665 Tue, 22 Apr 2008 10:29:10 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20367535 Rattler : According to the notification letter, you should get all the channels you have subscribed to except the HD stuff (although they don't specifically state that in the letter):
quote:
"This simple-to-install equipment connects to your television set and allows you to view all of the same channels that you receive on other TV's in your home."


From what I've read here, the DCT-700 does NOT pull an IP from the router, hence, no guide, widgets or VOD either. So, you should not see it in the router's device list.

--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons]]> http://www.dslreports.com/forum/remark,20367535 Tue, 22 Apr 2008 10:08:43 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20367511 birdfeedr :
said by braclark See Profile :

Do you have the on screen display?
Yes, but not observed until this morning. I think I tried pushing the Menu button yesterday but had no response.]]> http://www.dslreports.com/forum/remark,20367511 Tue, 22 Apr 2008 10:04:35 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20367479 braclark : When I first plugged my boxes in I got the same thing as you, I could only get the channels under 100 and there was no channel or time indicator on screen. Shortly after I completed the online activation and the boxes rebooted a couple time, I had everything I subscribe to and also got an on screen display of channel number, time, and a Verizon logo.

Do you have the on screen display?]]> http://www.dslreports.com/forum/remark,20367479 Tue, 22 Apr 2008 09:57:41 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20367428 birdfeedr :
said by GeekNJ See Profile :

Sounds like the box might just be passing the signal through and not decoding it.
Except I have to use the remote to select channels because the TV is set to reception on channel 3.

Just in case, I connected via component video, and have to select my TV's channel 91 for AV input. Same results.

I am in the process of asking for a reboot of the STB, but will get that through an agent, rather than the auto-bot.

Currently, so I can eliminate everything except the box, I have coax coming out to a splitter, the output of which goes to the STB and the DCT. RF from STB and AV from DCT feeds the TV. In previous trials, I have swapped one box for the other with the same results, so I don't think the signal strength is a factor. With or without the splitter.

The router log showed evidence of my changing things out, so I wired everything up, and rebooted the router as well.

Will post this afternoon my results. Duty calls now, will play later.

Thanks for your suggestions.

Added: In the past, before triple play, my account did have local channels only provisioned. This may be a hold over from previous.

Also, is the DCT supposed to show up as a device in the Actiontec Connections? Right now, only the QP-2500 is visible, including in the MoCA Diagnostics page.]]> http://www.dslreports.com/forum/remark,20367428 Tue, 22 Apr 2008 09:48:15 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20367382 GeekNJ : Sounds like the box might just be passing the signal through and not decoding it. Obviously, if it's just passing through, the box isn't doing anything and you're getting 2-49 as if the cable is hooked directly to the TV.

Triple check the cable from the wall is going to the input of the converter and the output to the TV. ;)
--
Tweaked your connection? | Mail Parse | Speed Converter]]> http://www.dslreports.com/forum/remark,20367382 Tue, 22 Apr 2008 09:38:46 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20367180 HenryFarpolo :
said by birdfeedr See Profile :

DCT700 details.

Version 04.10
Build 20071005-1512
Firmware 03.18
Platform ID 176

Maybe these are newer ones that are being specifically targeted to the GoDigital project, different than the ones being distributed for fee.

If your free DCT700 converts all channels, are your hardware details the same?
I have four DCT700's with the same details, and I get all channels, including premiums.]]> http://www.dslreports.com/forum/remark,20367180 Tue, 22 Apr 2008 08:53:57 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20367076 Telcoguru : I've installed a few dozen so far and everyone of them has gotten all of the channels subscribed to. I would call the FSC and tell them to hit that box again to see if it brings up the remaining channels.]]> http://www.dslreports.com/forum/remark,20367076 Tue, 22 Apr 2008 08:20:03 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20366998 birdfeedr : DCT700 details.

Version 04.10
Build 20071005-1512
Firmware 03.18
Platform ID 176

Maybe these are newer ones that are being specifically targeted to the GoDigital project, different than the ones being distributed for fee.

If your free DCT700 converts all channels, are your hardware details the same?]]> http://www.dslreports.com/forum/remark,20366998 Tue, 22 Apr 2008 07:45:57 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20366947 birdfeedr :
said by Telcoguru See Profile :

There is either something wrong with that converter or the signal going to the converter is not strong enough.
Connected it in the same place, and to the same TV that the QP-STB is, and with the same cables. 2-49 only.]]> http://www.dslreports.com/forum/remark,20366947 Tue, 22 Apr 2008 07:19:45 EDT Re: Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20366928 Telcoguru : You are suppose to get all the channels the other STBs get. There is either something wrong with that converter or the signal going to the converter is not strong enough.]]> http://www.dslreports.com/forum/remark,20366928 Tue, 22 Apr 2008 07:03:53 EDT Local channel converter limited to 2-49 http://www.dslreports.com/forum/remark,20366910 birdfeedr : There's a lot of posts re: the free converter box. I'll post my experience.

Connected the box, authenticated by calling the 888 number. Waited 30 minutes. No go. Went to work.

Came home, authenticated by website. Serial number showed up accurately. Still no go.

After dinner, called the GoDigital team, who said call FSC.

Automated voice prompted me through a STB reset.

DCT700 came up with video ok. It appears the video is locked only to 2-49. Using the remote to access higher channels shows a on-screen message about "technical difficulty" with that channel.

If anyone is thinking they'll get something for nothing, all I got was local channel conversion. Can't argue with that for free.

Converter did not show up on my current bill, so that's good. :D]]> http://www.dslreports.com/forum/remark,20366910 Tue, 22 Apr 2008 06:53:50 EDT