Verizon FiOS Does Not Require You Drop VoIP > If anyone bothered....

said by patcat88:

Consumerist has a serious problem with posting unvalidated flames from the anon email bin.

said by La Luna:

...to read the actual letter, it was NOT the salesperson (David) who caused the problem, it was his supervisor (Virginia call center), who even went so far as to threaten to potentially screw David by not giving him his commission if the customer went over his head and called the NY call center to sign up.....assuming this is all true to begin with of course. A comment with only a first name posted on a blog isn't necessarily credible.

I tried to order Verizon FIOS this evening. Their salesman came to my door and spent 1 1/2 hours convincing me that it was a good idea. He did a great job, and I decided to do it. I was to sign a contract for ONE Verizon phone line, in addition to internet and television. We called the Virginia call center, and told them that I have a Verizon phone line, a Cablevision phone line and a Vonage phone line. I told them that I intend to keep the Vonage line. I was told that unless I switched all three lines to Verizon, they could not do it! I then asked to speak with the supervisor, who told me that the rules could not be bent, and that all phone lines must be transferred to Verizon. I said to him: "you spend millions on advertising; every day I receive multi-color mailings from you trying to convince me to order FIOS; and then you tell me that because only 2 of my 3 phone lines will be with Verizon, you refuse my business! The supervisor told me that it didn't matter to him whether or not I sign up because he gets a salary whether or not I sign up, and he gets no bonus! In other words, he has no incentive to please the customer, and he couldn't care less if I walk away. Then, to add insult to injury, he got on the phone with my salesman and told him that if I call the NY business office, they could sign me up, but that the salesman would get no compensation... after he did all the work to convince me to do it!

I have decided that if I call the New York office, and they refuse to compensate the salesman, David [redacted], then I will go so far as to do without television, if necessary, before I ever sign with Verizon. I will also move my existing Verizon line to another carrier....

Not that I have any interest in Verizion (their pots stinks, and my OOL internet service is excellent), but would be a cold day in hell before I gave up my excellent Vonage service for them.

said by MrSpock29:

Talk about things being in the eye of the beholder. Whomever wrote that, said that the supervisor had no incentive to please the customer because he gets a salary and no bonus, nothing tied to sales. And he speculates that the supervisor could care less if he walked away.

It is quite obvious that the supervisor was trying to make the point that he wasn't benefiting from the sale, so there would be no need for him to pressure someone. But, if he did get commissions, I am sure that poster would have been upset because he was just trying to make a buck.