dispatcher21
join:2004-01-22
Walla Walla, WA
 ·Packet8
edit:
April 22nd, @04:08PM
| reply to dispatcher21
Re: Is Qwest throttling?
Well, I decided to chat with a tech and ask them. I dont know if he understood what I was talking about or just wont answer the question, either way, he never does answer my question.
Chat ID : 65a2d13b-d92d-4270-bb18-4ce0a92db3ddDate/Time: 4/22/2008 2:26:14 PMProblem : Live Person - Emilio TN 509-527-xxxx Questions about download speed with Platinum BB on account.
Analyst Frank > Thank you for contacting Qwest QuickAssist. My name is Frank and my tech ID is FF1. Can you verify your name and DSL/Broadband telephone number please?
Emilio > Emilio Serrano 5095279908I have read on qwest discussion forums that during primetime hours in the evening, Qwest intentionaly throttles download speeds to 1.5mbps on platinum accounts, is this true? I ask because I thought I was having a congestion problem with my line but now wonder if I am just being throttled.
Emilio > Hello?
Analyst Frank > I apologize for the issue you are having. That is something I can help you with and I'll attempt to get this resolved for you as quickly as possible. Give me just a few moments to look up the account and gather all the information I need to resolve this for you.
Analyst Frank > Run a speed test from this site and let me know what the results are please. »speedtest.qwest.net/
Emilio > I am not at home and that wouldnt help since the slowdown is in the evening hours. I was just wondering if Qwest does indeed throttle download speeds in the evening on certain accounts?
Analyst Frank > Right now I am able to see the modem connected at the provisioned speed of 3 megs and do not see any problem with the service. I suggest running a download test from this site when at home and you should expect 80% of that 3 megs. If you do not see that give us a call or come back into chat so that we can determine what the problem may be. Keep in mind that the test should be run from a computer that is directly connected to the mode with an ethernet connection and not run through a router or switch.
Emilio > During the day I run speed tests and they come out ok, in the evening, instead of the 324 kb/s, it goes down to 140 kd/s, so my questions is, does Qwest throttle download speeds in the evening on certain accounts?
Analyst Frank > You should see 80% of the 3 megs you are paying for. However, I would suggest running the download test from the Qwest site.
Emilio > Yes or no, does Qwest throttle speeds in the evening on certain accounts?
Analyst Frank > What I have said is that you should expect 80% of 3 megs at all times.
Emilio > That doesnt answer the question, does Qwest intentionaly throttle downloads on certain accounts at night?
Analyst Frank > 3 megs is what the circuit is provisioned for and if you are not receiving that speed there is a problem. That mean in the morning or the evening. I don't know of any throttles on your dsl service.
Emilio > Thank you. |
