email feedback
@rogers.com
| answer for the "notification"; man i soo want to sue them
too bad i did not keep the intial email i send out; its been 6 days ago and took me 2 more "reminders" for them to answer to me. i raised a few points but they simplly IGNORED that,; they just answered eventually to the notification "injection". and they compleatlly ignored my complaints about it slowing down regular traffic like opening a webpage.PLEASE NOTE...if you go to usage limit and have never ACCEPTED what the norification tells you( beside the fact it seems is always 2 days BACKdate=not REAL time notification, could go a few gigas over limit and still provide unknownly EXTRA income for rogers). the usage limit tool on the tab of "notification" will tell you that "we experience problems with this feature". now would that be becouse i never accepted theyr way of forcing me in this "notification" contract?
Dear ....,
We apologize for the delay in responding to your email. We are currently
receiving higher email volume than normal, and are attempting to answer
all email as quickly as possible in the order they arrive.
We understand your concerns, and would be happy to assist you.
Please note that the on-screen notification is not a violation of net
neutrality as it is not linked at all to any of the content the customer
is accessing. It does not interfere with the customer's request and no
action takes place on the Internet. The automated notification simply
pushes the result of the request down on the customer's computer screen
and provides the customer's own usage information. It is a heads-up to
our customer while they are in the process of using the Internet.
We will proactively attempt to advise a Customer when they have reached
75% and 100% of their usage allowance for the month via an on-screen
notification message, and an e-mail notification.
However, if you wish to disable the notification in the future or to
learn more about usage, please visit:
»rogers.com/keepingpace/
We apologize for any inconvenience.
If you have any further questions or comments regarding our service,
please fill out the online form on our Customer Support page listed
below or contact us by phone at 1-888-288-4663.
Sincerely,
Gigi C.
Rogers Hi-Speed Internet |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | You just got a boiler plate answer from one of the email support tech droids.
If you want to raise a fuss you gotta send it to the office of the president 855, York Mills Rd, Don Mills ON
The droids won't escalate stuff like this. |
|
Stewy
Premium
join:2007-12-12
Kitchener, ON
2 edits | reply to email feedback
>on-screen notification is not a violation of net neutrality
It's more of a violation of the consumer's right to privacy, although the legality is questionable, the un-ethical use of this technology is evident and very troubling.
»[LONG] The Real Reasons for DPI
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I'd rather have 5Mbps on my feet than 10Mbps on my knees |
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