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Get support when you need it
Now you can enjoy enhanced 24/7 technical support from TELUS. Our Premium Care experts are standing by to help remove pesky spyware and viruses from your computer, increase its performance, assist with your home network, and many other services. Premium Care provides two convenient ways of assisting you - remote support and on-site support.
How remote support works
Through desktop sharing technology, a Premium Care technician can remotely view your computer screen and securely fix most computer and network problems without having to visit your home. You simply log in to our secure online support center and allow the technician to view and interact with your computer remotely via the Web. It's like watching your computer fix itself.
Learn more about remote support services, eligibility and pricing.
How on-site support works (currently available in BC Lower Mainland only)
If we can't fix your problem using remote support, or if you simply prefer on-site support, we can dispatch a technician to your home to help you in person.
Our in-home on-site support is not just limited to TELUS products. We cover a wide range of third party computers, software and other IT related problems.
Learn more about on-site support services, eligibility and pricing.
Note: Service available in BC Lower Mainland only.
Why choose Premium Care
Still wondering if Premium Care is the right solution for you?
If anyone has every used this I'd like to know your thoughts about it..--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.