You and your staff did a wonderful job considering the task that was dumped in your lap. I had spoken with you guys months ago when I considered leaving SF before and now regret not moving sooner. However for me, a power user, it is no trivial task in moving DSL. Not quite like changing Gas companies but just as important to me as the GAS!
Internet now for many including me is no longer an option, it is a utility, thus I think the mass exodus from SF. If we loose Gas or Power we usually look for explanations in a few hours, then we look for progress reports.
When a customer like myself and from what I saw dozens of others drove to SF office on Sunday only to find NO ONE HOME and the care less attitude from corporate until it was too late for them, we had to go. I guess the lesson learned is this is an information business and information is what the customer demands. How hard is it? When a cable cut took out all my local, 800 lines and T-1, In less than 2 hours I had my 800 lines forwarded to my cell phone and DNS changed to an off site server so that I could at least explain the problem to my customers. Even half truths would have benefited them during the crisis, not afterwards! Now if I can just cancel my service with them with out another drive to their office and a brick with my cancellation notice, things will be great! Two weeks later no one will return an e-mail or phone call. Looks like a great place for someone to start an ISP
I am more than happy to be here Tim and I wish you great success with your new found business, from all I know from my previous contacts it is well deserved. My hat is off to you and your staff!.