tdumaine
join:2004-03-14
Federal Way, WA
 ·Comcast
| reply to mariolanning
Re: New T1 customer report
Mario,
I used to work for them, if they wont roll out on a schedule that works for you, say one word to them. "SLA"
If that doesn't get the desired results, call in in the afternoon (when you get home from work) and report a speed issue then and request a truck roll. Supposed to be within 4 hours, but this is the telco thats gonna roll, so it's kinda iffy there. Hopefully they will show up before bedtime.
Run lots of speedtests on their tester, as its the only one they will acknowledge. Thier speedtest keeps logs on the backend, so don't worry about writing down the results, just take screenshots so if they give you lip you can spoonfeed em your dissatisfaction.
Oh ya, T1 support goes home at 6pm PST, so after that, you are just talking to normal reps. |
