gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs:
 ·Suddenlink
 ·Cirtex Hosting
 ·SUNROCKET
|  I've had enough
I am calling embarq today, and telling them they can shove all their services up their ass
They don't seem to give two craps about what their educated non-sheep customers think about all these "services" they offer us behind our backs.
I am opting out...
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Give me bandwidth or give me death!
»/testhistory/661871/4f240 |
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embarq_cesar
join:2007-12-19
Carlisle, PA
| I am sorry to see your frustration, can you please explain your problem so I can help you out?
Thanks
Cesar L
Embarq Social Media & Networking Customer Support
smnp.cesar.l@embarq.com
For additional support and live chat please visit www.myembarq.com/contact_us.php
Voice | Data | Internet | Wireless | Entertainment |
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dude34221
join:2002-06-13
Galena, OH
| »We demand full discloser: Invasion of privacy? might have a lot to do with it, and i fully agree. if embarq wasn't only isp in my area i would switch. circuit keeps getting more oversold every day. this causes ever worsening conditions with no estimated fix date. combined with the above, there are no real reasons to stay aside from 56k hatred and necessity for internet work/voip. i was trying to find a doc the other night, couldn't even get online to view a simple website. along with bad privacy concerns worsening along with that dns redirection service not working for me for months. oh yea, no credits from losing sync when teCH SUPPORT ADMITTING TO OVERSELLING AREA ON THE PHONE WITH NO ESTIMATED FIX DATE AND OVERSELLING BEING the 100% reason i was getting bad service (sry capts locked). yay. i wouldn't have even typed this if my service worked one night like it used to when it first came out (full d/l speeds not 1/4 of it, and not 400ms but 40ms where it used to be. its impossible to be online at night anymore, before it would work fine about 5/30 days, now once in a blue moon is all i can hope for. |
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embarq_cesar
join:2007-12-19
Carlisle, PA
| reply to gatorkram
While we get the details to provide information regarding your concern, please check out this link that may help you address your concern.
»www.pcworld.com/article/id,12458···cle.html
Also in the case you use www.google.com as your search engine, here is an article about customers using www.google.com
Thanks
Cesar L
Embarq Social Media & Networking Customer Support
smnp.cesar.l@embarq.com
For additional support and live chat please visit www.myembarq.com/contact_us.php
Voice | Data | Internet | Wireless | Entertainment |
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embarq_cesar
join:2007-12-19
Carlisle, PA | reply to gatorkram
»www.pcworld.com/article/id,12477···cle.html |
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gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs:
·Suddenlink
·Cirtex Hosting
·SUNROCKET
| Do you really think holding up someone else, and saying, look, they do it too, makes it ok?
I have not called yet, to cancel, but I did try to cancel everything online. Funny, I can sign up online, but there is no way to cancel on the website, or via online chat.
I will spell it out, right here and now, why I am canceling, or very close to canceling..
1. DNS redirection.
2. Your policy as it pertains to data collection of a personal nature. It is all pretty much spelled out in this link: »www2.embarq.com/legal/privacy.ht···=privacy
And for phone service
1. Having to pay to keep my information private, as in an unlisted, and unpublished number.
2. Your below the line "taxes" The one that is the most BS "tax" I have ever seen is this one: Interstate access surcharge.. This is how they explain it: This charge recovers part of the costs of local facilities used for interstate calling. $5.68
It should be a crime to break out hidden fees like this, and then call them taxes.
So more or less these are my reasons.
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Give me bandwidth or give me death!
»/testhistory/661871/4f240 |
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gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs:
·Suddenlink
·Cirtex Hosting
·SUNROCKET
| reply to gatorkram
At this time, I am holding off on a total %100 canceling of my service.
I have always felt, when you have an issue with a company, it is always better to be a paying customer, rather than one who isn't even a customer anymore.
For this reason, and this reason alone, I am holding on. For now.
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Give me bandwidth or give me death!
»/testhistory/661871/4f240 |
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zach_lloyd
join:2006-04-10
Greenwood, SC
 ·Embarq
·Northland Cable Te..
| reply to gatorkram
Why are you so gung-ho when it comes to trying to conceal your online identity? I've been with Embarq for about 7 months now and have yet to have one obtrusive thing thrown at me from Embarq.
If you think the DNS redirection and ad placement are going away, you are sadly mistaken. There are no laws that prevent it, so more and more ISPs will be glad to scoop it up to increase revenue. |
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gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs:
·Suddenlink
·Cirtex Hosting
·SUNROCKET
| said by zach_lloyd  :Why are you so gung-ho when it comes to trying to conceal your online identity? I've been with Embarq for about 7 months now and have yet to have one obtrusive thing thrown at me from Embarq. If you think the DNS redirection and ad placement are going away, you are sadly mistaken. There are no laws that prevent it, so more and more ISPs will be glad to scoop it up to increase revenue. I don't even know where to start. First of all, I shouldn't have to conceal my online identity, that should be the default. If I want people to know who I am, where I am surfing, what products I am buying, etc etc etc, I will tell them.
That is a good start.
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Give me bandwidth or give me death!
»/testhistory/661871/4f240 |
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DS Anywhere
@embarqhsd.net
| reply to gatorkram
said by gatorkram :..... 2. Your policy as it pertains to data collection of a personal nature. It is all pretty much spelled out in this link: » www2.embarq.com/legal/privacy.ht···=privacyAnd for phone service 1. Having to pay to keep my information private, as in an unlisted, and unpublished number. 2. Your below the line "taxes" The one that is the most BS "tax" I have ever seen is this one: Interstate access surcharge.. This is how they explain it: This charge recovers part of the costs of local facilities used for interstate calling. $5.68 ....... The link you provided about data collection is CPNI, better go talk to the FCC as they're the ones that mandate CPNI.
Even tho it appears some bean counter for the phone company came up with a new way of getting money and calling it a tax, between the State Commission who will tell you what charges are regulated by them and get you prepared to talk to Embarq about any charges that are not correct. |
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sestrada
join:2008-01-01
·Embarq
edit:
April 25th, @05:32AM
| reply to zach_lloyd
Re: I've had enough
Why are you so gung-ho when it comes to trying to conceal your online identity?
We're giving away our freedom.
»www.codinghorror.com/blog/archiv···027.html
My problem with quips like these -- as right as they are -- is that they accept the premise that privacy is about hiding a wrong. It's not. Privacy is an inherent human right, and a requirement for maintaining the human condition with dignity and respect.
The real choice is liberty versus control. Kudos to the guy fighting to keep from being controlled by the self-serving interests of big business. I hope he cancels. |
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Alleyman
join:2001-12-08
Fuquay Varina, NC
| reply to gatorkram
I'm not trying to attack you or anything so please don't take it as such. But where have you found an ISP that does not do these things? The only alternatives in my area are either satellite or Time Warner cable. And I know they both do.
Sometimes we just have to suck it up and say this is the way it is. If you have found an ISP with as good of service as Embarq that doesn't do the things you say I'd be interested in knowing about it.
Thanks/ |
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oldposter
@embarqhsd.net
| Alleyman - I have to agree with you here. Over the years we have allowed the ISP's to do things like this. It started as a trickle and where it will end who knows.
We've gotten so used to our daily dose of internet we don't want to let go, we're hooked. So we say screw them!! I quit, but where do we go? What ISP doesn't do this.
It's like everything else no a days. We let let them get away with it for so long it's wormed its way in now.
Quit cold turkey!! NO WAY ! They can pry my internet from my cold dead hands!! (ya, ok fine) |
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Lowtarget
15Mbps Roadrash
Premium
join:2003-12-22
Alger, OH
clubs: | reply to gatorkram
Try using a free DNS like opendns.com
That should help with the DNS redirection. I never used the ISP's DNS servers my self. I all ways used opendns.  |
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sestrada
join:2008-01-01
·Embarq
| reply to Alleyman
If you have found an ISP with as good of service as Embarq that doesn't do the things you say I'd be interested in knowing about it.
As a business customer of Embarq - I consider the service and support horrible. But we're forced to use it.
No rdns, no rwhois, DNS tainting with no disclosure or warning, NebuAd with no disclosure or warning, discontinued email with no warning, tech support that trys to upsell us something before getting to the reason we called, frequent service disruptions, and no answers to questions posted on this forum.
The NebuAd thing is particularly worrisome
»Unhappy Business Customer
I got Road Runner Business Class service at home, and nothing to complain about.
rdns, rwhois, no DNS corruption, no noticed injected content or packet shaping, great customer support, good service. |
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sj
join:2007-08-21
Winterville, NC
| reply to gatorkram
I could never give my Embarq up to go back to Suddenlink (just like the commercial jingle... "Sudden-ly... DIS-connected!"). I gave them a shot a couple months ago since they rolled out 10 meg here. I had them for two weeks and in those two weeks they managed to randomly knock service out for a half hour to an hour right in the middle of the afternoon. I'd rather have 5 meg with complete uptime than the half-ass effort Suddenlink puts behind 10.
So on this whole DNS thing. Why don't you all just use alternate DNS servers? I have always used 4.2.2.1 and 4.2.2.2 with no problems whatsoever. No hijacks and very fast query returns. |
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ozar
Premium
join:2008-04-13
USA
·Embarq
| reply to gatorkram
Something that I wish Embarq would do that Earthlink did is to offer nameservers with no redirect for those that truly want to opt out:
nameserver 207.69.188.171
nameserver 207.69.188.172
Doing so should be a simple solution for all concerned.
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oz |
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Alleyman
join:2001-12-08
Fuquay Varina, NC
edit:
April 26th, @11:33AM
| reply to sestrada
said by sestrada :As a business customer of Embarq - I consider the service and support horrible. But we're forced to use it.
Well, I can't complain about the service or support of Embarq here. I have the 10M service, and I have never gotten below that. Anytime I had a problem with my service the support people were very pleasant and helpful. There have been little hiccups every now and then, but that's with any provider!
said by sestrada :I got Road Runner Business Class service at home, and nothing to complain about.
Good luck with TW!! They will be making sure you pay more for the amount you download. They are already testing a tiered approach in TX! I would NEVER get an ISP that says you can only download 1G per month or you'll be charged more!!!!! We had TW at the company I work for, and got rid of it in a hurry!!! About 3 times a week the service was out, and response times were horrid. If the service went out during the work day, we were guaranteed to be out of service until the following day. TW is ABYSMAL! I hope you have better luck than me. |
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sestrada
join:2008-01-01
·Embarq
| reply to ozar
Something that I wish Embarq would do that Earthlink did is to offer nameservers with no redirect for those that truly want to opt out:
Unlike Embarq, Earthink listened to their customers and put up a couple of untainted DNS servers for them:
»blogs.earthlink.net/2006/09/more···andl.php
DNS isn't a problem today running our own DNS server.
We use BIND 9 and took out the forwarders. Lookup time is about 300ms instead of 30ms, but even though 10x longer - it's still only a fraction of a second, and not discernable at all.
Thank goodness the root servers work as well as they do.
What scares me is the non-stop things going on to control more and more of our internet experience.
Maybe tomorrow Embarq will inject or redirect something that stops or slows us down from querying the parent servers.
Without net neutrality laws - our DSL traffic is their data to do with as they please.
The DNS thing is just one expression of that. |
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