brianh
join:2008-04-05
Kingfisher, OK
 ·Pioneer Telephone ..
edit:
April 24th, @11:33AM
| reply to mover2k7
Re: Hard to contact the correct people on this one
Yeah, they do offer the DTV in Kingfisher. I actually do believe them that its not the real problem though, because I can hit their speed test server during the times when latency is high and I get a good speed to their home office, its just garbage beyond that. That and I know that the DTV is a single broadcast that everyone picks up on, so more people doesn't mean more bandwidth being used. But, they are having problems every night and the traces I do indicate that problem starts in Dallas. I get the feeling someone is pinching the pipe and that there's money issues keeping this from getting fixed.
I'm not letting up on the issue yet. Had I the option of using another broad band ISP I would have switched months ago, but there's not another one out here and doesn't look like there will be soon.
I recently got them to admit that I'm not the only one having problems on their service, so there's no question on them knowing about it or believing me now and I'm starting to ask around with others I know that use Pioneer in the hopes that if they get enough people complaining they'll do something. The only question that remains is if they're going to be able to work this out with their upstream provider or not before I kick it up to their company president and ask him to deal with it. |
